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Photobox Reviews 

155,566
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,660 reviews, reviewers had a great experience with this company. Consumers are consistently impressed by the outstanding print quality, noting that the finished photo books feature brilliant colors, clear images, and durable, well-crafted covers. Buyers also appreciate how simple and intuitive the online platform is, making it a breeze to upload photos and personalize unique keepsakes. However, some people mentioned experiencing frustrating delivery delays that pushed back expected arrival dates for special occasions. Additionally, a few reviewers pointed out that packages occasionally arrive with minor transit damage or that the editing software can sometimes feel slightly inflexible during complex designs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and clarity of the... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent print clarity, vibrant... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website and app are to use for... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting a significant split in... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing a distinct split in customer satisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is hard to beat Photobox Photo books. Once you become familiar with the software it provides plenty of opportunities to personalise your photo book. Sadly, Photobox no longer offer 3.5 inch by 5 i... See more

Rated 4 out of 5 stars

The process was easy, the production times a bit long - I paid for express delivery but it was still a longer lead time than I would’ve liked. My product had a little problem, some glue seepage, but... See more

Rated 4 out of 5 stars

The Process online worked fine. Shipping..Sending an Album of over £60 in a single cardboard envelope is a bit poor. Mine arrived punctured, dented etc, Album had just got away with the journey. The... See more

Rated 4 out of 5 stars

I found the site difficult to use as photo boxes and text boxes seemed to have a mind of there own and didn't always go where I wanted them. I did like the final reminder about repeated photos and... See more



Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contact info

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4.1

Great

TrustScore 4 out of 5

156K reviews

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4.1

All reviews

(155,566)

4,722 reviews in the last 12 months

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Rated 4 out of 5 stars

I enjoy doing the photo books

I enjoy doing the photo books. Just wish you wouldn’t changing how you do it. Love the books. My one real gripe is the company you use to deliver them obviously can’t read. There is a note on my door asking them or anyone else delivering a package to please put it in the porch. No they leave it outside even when raining!!! Not good for the book. Please change your carrier.

5 August 2026
Photobox logo

Reply from Photobox

Hi Susan!

We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We're delighted to hear that you enjoy creating photo books with us and that you love the finished products.

However, we're sorry to hear about your experience with the delivery of your orders. We understand how frustrating it must be to have clear delivery instructions requesting parcels be left on your porch, only for them to be left outside, especially in wet weather where this could potentially damage your photo book.

We appreciate you taking the time to share this feedback, and we will pass your comments regarding the courier service to the relevant team for review.

Please reach out to our customer care in case of any further assistance. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).

We appreciate your patience and understanding. 

Kind regards, Photobox!

Rated 4 out of 5 stars

Ease of creation

Ease of creation, choose photos as you go, set them as you like using intuitive software. Quality books delivered quickly.

5 August 2026
Rated 1 out of 5 stars

Item should have been delivered…

Item should have been delivered 26/8/2026 when chased the company wasn’t bothered, just said to contact them again if the item hadn’t been delivered within 5 days of the original delivery date. Shocking service.

26 August 2026
Unprompted review
Photobox logo

Reply from Photobox

Hi Simon!

We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We're very sorry to hear about your experience and for the order not arriving by the estimated delivery date. 

As advised by our Customer Care team, we kindly ask that you contact us again if the order has not arrived within the timeframe provided. Once that timeframe has passed, we will be able to investigate the issue further and discuss the available resolution options with you.

You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).

We appreciate your patience and understanding. 

Kind regards, Photobox!

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service

I spend a lot of time trying to find the best company to print my clients' family history books. It took a while to decide and I am so glad I went with Photobox.co.uk.
They helped me with a few questions and guided me along. My client received their books a week earlier than expected and are delighted. I hope to send more work to photobox.. Would highly recommend.

26 August 2026
Unprompted review
Rated 4 out of 5 stars

Photobook - very good but could be even better

My photobook (21cmx21cm, hardcover, standard paper) was beautifully produced, lovely quality paper and good hard cover. Its a pity though that Photobox no longer sell the protective sleeve that went with the books; now there's only a cardboard box, which is not nearly as good or as useful. The photobook software is a little complicated to use, but worth persisting (there are almost too many options and choices, which one doesn't really need). Also, some of the background colours don't come out exactly as you see them on your screen. But I've used Photobox for years and would definitely recommend them.

4 August 2026
Rated 5 out of 5 stars

Photo book

Designed and ordered a photo book. Easy to compile. Great quality product. Delivered promptly, as promised.

4 August 2026
Rated 5 out of 5 stars

Worth a few extra £’s

Tried a few cheaper sites but Photobox was definitely the best one for what I wanted, we had been on a cruise and visited lots of places and I wanted something in date and time order with places identified, the app did all this with minimal effort on my part! Delivered very quickly and I’m delighted with result. Worth paying a few extra £s for

4 August 2026
Rated 4 out of 5 stars

I find Photobox quality exceptional

I find Photobox quality exceptional , especially as l like Matt finish not gloss . The website isn’t that easy to discover things , like the Matt finish … but lve used this firm before, so l know it is there..
The no advertising is great on the packaging , so if one was to post the photos to a loved one , you can use the substantial envelope to post them on .
I will continue to use Photobox for the quality ..

4 August 2026
Rated 5 out of 5 stars

Revamped Photobox

I first used Photobox over ten years ago and really enjoyed the experience of editing my album A couple of years ago there were changes to the website which were very difficult to use. Now it is fantastic again. Very user friendly with many options in editing my own album. Just completed two and ready to complete my third. A great experience.

28 July 2026

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