It is hard to beat Photobox Photo books. Once you become familiar with the software it provides plenty of opportunities to personalise your photo book. Sadly, Photobox no longer offer 3.5 inch by 5 i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was easy, the production times a bit long - I paid for express delivery but it was still a longer lead time than I would’ve liked. My product had a little problem, some glue seepage, but... See more
The Process online worked fine. Shipping..Sending an Album of over £60 in a single cardboard envelope is a bit poor. Mine arrived punctured, dented etc, Album had just got away with the journey. The... See more
I found the site difficult to use as photo boxes and text boxes seemed to have a mind of there own and didn't always go where I wanted them. I did like the final reminder about repeated photos and... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
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4.1
Great
156K reviews
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Shambolic customer services
Spent time organising a beautiful gift for family. Paid the extra for a quick delivery date (which was specified) only to find it hasn't even been picked up today...the day I paid for! Following an email....the reply was its NOT guaranteed....I am to give the 5 working days from now.....how outrageous is this...I chose the date and paid for it....but to get a smarmy reply asking me to wait it NOT what I paid for.
If it does arrive....eventually...I will not order again...don't pay for the quick delivery folks...its a shambles.
27 August 2026
Unprompted review
Reply from Photobox
Dear Julie,
Thank you for giving us feedback. We're really sorry to hear that you were not aware that the dates are estimated, not guaranteed and that you are waiting for your order. This is not the experience we wanted you to have with us, especially since it was meant to be a gift. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or email us through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, Photobox.
Missed delivery date
This company lacks any morals, I paid for.an expedited delivery with a date given to me by them and when it did not arrive on that date I contacted them and I was told that it was just an estimate and not guaranteed so I had paid extra for no reason and then they went on to say that I should allow 5 business days beyond that date for the delay to arrive. These are a joke avoid at all costs
27 August 2026
Unprompted review
Reply from Photobox
Dear David,
Thank you for giving us feedback. We're really sorry to hear that you were not aware that the dates on the website are estimated and not guaranteed and that your order was delayed. This is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or email us through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, Photobox.
Great quality books
Great quality books
Easy to develop
Good check for errors prior to order
Prompt delivery
5 August 2026
It wasn’t straight forward with the…
It wasn’t straight forward with the pricing think then the postage and packaging extra made it more expensive than others also never received book as was delivered to wrong address right on the packaging and website just went somewhere else it took Week to find out where and had to travel to go get it back
5 August 2026
Reply from Photobox
Hi Katie!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We're sorry to hear that your photo book was delivered to the wrong address and that you then had to spend additional time locating and collecting it yourself.
Please reach out to our customer care directly with the order details. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
I set aside time to compile the book…
I set aside time to compile the book and achieved it. I found the process of compiling it and ordering quite straightforward. I am very happy with the photobook which arrived quickly. I had a discount code which really helped.
31 July 2026
Deighted
Have used photo box for several years and have found their website very easy to use, the quality of the photos is excellent and the books and cards I have purchased have been great. I would certainly recommend the company.
29 July 2026
The platform is good to work on
The platform is good to work on and it doesn’t take long to get used to the different features. The lay-flat format is great for images that go across the spread. Delivery was fast and the finished product of excellent quality.
28 July 2026
Absolutely fantastic product
I made a custom photo book and the process was very straightforward.
The result was perfect and quite frankly I couldn’t believe how cheap it was.
I will definitely use PhotoBox again. 100% satisfied. Thank you
3 August 2026
A good service but watch the cost.
Since Bonusprint days (which were good) the downloading of photos. has been quicker. it would be helpful to be able to load 2-3 at a time.
A greater range of loading patterns would appreciated - plus losing some of those multiple, small ones.
Overall cost is increasing and will soon be prohibitive.
5 August 2026
Much easier to use
I have used Photobox for a number of years now and during that time many changes have been made to the system. This year I have produced two large photo books and found it was much easier than in the past. I prefer to use my iPad to do them and would like more options on the layouts if possible but everything else was very good.
5 August 2026
Web site easy to use
Web site easy to use, with good layouts, service eas very quick and good quality books
5 August 2026
It’s difficult to change the font size.
5 August 2026
Made my own calendar for next year with…
Made my own calendar for next year with holiday snaps. Easy to do and deliver was fast. Very professional.
5 August 2026
The quality of the product is superb…
The quality of the product is superb and fully deserves 5 stars. What can let them down is using the cowboys called Evri for delivery. When I complained before about this, I was told I could choose the courier if I went for a more expensive delivery option. This, however, was not the case so the lottery of whether you would get a reputable company or cowboys delivering your photobook was in the lap of the gods.
If this continues the company stand to lose a LOT of business which is a real pity as the product and service offered by Photobook is excellent.
5 August 2026
Reply from Photobox
Hello AI!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We sincerely apologise that your order arrived 5 days later than expected despite paying for express delivery.
Once again, thank you for bringing this matter to our attention. We are sorry that we let you down on this occasion and hope we may have the opportunity to serve you better in the future.
Kind regards, Photobox!
Great service easy process and made it…
Great service easy process and made it an extra special gift that will last a lifetime
5 August 2026
AI softwardle means fewer options to personalise
I have made a dozen photobooks but the software tgis time is so geared up for AI to do it, i was unable to edit, crop, and move photos or add text boxes anywhere on the page like i used too.
The serivice was great and the book looked amazing but the software wasnt as good as before.
There are fewer options to personalise now.
5 August 2026
I enjoy doing the photo books
I enjoy doing the photo books. Just wish you wouldn’t changing how you do it. Love the books. My one real gripe is the company you use to deliver them obviously can’t read. There is a note on my door asking them or anyone else delivering a package to please put it in the porch. No they leave it outside even when raining!!! Not good for the book. Please change your carrier.
5 August 2026
Reply from Photobox
Hi Susan!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We're delighted to hear that you enjoy creating photo books with us and that you love the finished products.
However, we're sorry to hear about your experience with the delivery of your orders. We understand how frustrating it must be to have clear delivery instructions requesting parcels be left on your porch, only for them to be left outside, especially in wet weather where this could potentially damage your photo book.
We appreciate you taking the time to share this feedback, and we will pass your comments regarding the courier service to the relevant team for review.
Please reach out to our customer care in case of any further assistance. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Ease of creation
Ease of creation, choose photos as you go, set them as you like using intuitive software. Quality books delivered quickly.
5 August 2026
Item should have been delivered…
Item should have been delivered 26/8/2026 when chased the company wasn’t bothered, just said to contact them again if the item hadn’t been delivered within 5 days of the original delivery date. Shocking service.
26 August 2026
Unprompted review
Reply from Photobox
Hi Simon!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We're very sorry to hear about your experience and for the order not arriving by the estimated delivery date.
As advised by our Customer Care team, we kindly ask that you contact us again if the order has not arrived within the timeframe provided. Once that timeframe has passed, we will be able to investigate the issue further and discuss the available resolution options with you.
You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
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