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PGL Travel Reviews 

1,533
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 559 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the local staff are exceptionally helpful, friendly, and fantastic with children, providing continuous support and daily personal encouragement during all activities. Families truly enjoy the wonderful wide range of well-organized events, clean spaces, and delicious food available throughout their memorable stay. Though some reviewers noted that accommodations can occasionally feel basic, crammed, or extremely warm during the summer heat waves. A few guests also felt that certain facilities, such as toilets or activity arrangements, suffered from poor management and very long waiting times.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that team members are consistently kind, friendly,... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing high satisfaction with family breaks and... See more

Service

Clients share positive opinions on service, highlighting how reliable, attentive, and well-organised the... See more

User experience

People report positive experiences with user experience, highlighting an incredible range of activities that... See more

Facilities

Consumers find facilities to be positive, highlighting the excellent amenities and safe environments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We went on a family holiday with PGL. Stayed in a magical listed castle in Northumberland. Excellent value, brilliant staff and soooooo much fun! Also very good at managing dietary needs

Rated 5 out of 5 stars

We had a fabulous weekend with a group of 23 Brownies. The staff were amazing, nothing was too much trouble. Friendly, helpful and great with the girls. Great range of well planned activities... See more

Rated 5 out of 5 stars

My children aged 13 both spent a wonderful week at Boreatton Park. Activities were fun and they are excited to return again next summer. Staff were helpful and went above and beyond in every situatio... See more

Company replied

Rated 5 out of 5 stars

Loved our four days at PGL. Staff very well trained, courteous and brilliant with the kids. Wide range of activities that are well run. Would recommend, particularly if looking to push yourself out of... See more

Company replied


Company details

  1. Adventure Sports Center

About PGL Travel

Written by the company

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,533)

552 reviews in the last 12 months

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Rated 5 out of 5 stars

A good British experience for our American children

At this tween/early teen age, situations are beginning to get a little uncomfortable. PGL has given us two opportunities now to force our children to work through them. The challenge this year is that our kids in the 11-13 range visited with those that were younger, and they felt it! We did not realize PGL staggered groups but we know for next time.

While, right now, our children do not want to return for a visit to ANY site, I am confident we can find a good experience for next summer.

At all times, we felt they were safe. They DID go with phones and had opportunity to ring, and they saved those times for what was truly important. We rang the on-call number and were immediately in contact with staff who tried, with other staff, to facilitate a better experience. Couldn't have been more pleased.

1 August 2026
Unprompted review
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Reply from PGL Travel

Thank you for leaving us a 5 star review! We're so glad your children were able to experience an authentic British adventure with PGL. Our Kids' Camps are a great way for tweenagers to experience independence and freedom in a safe, supported environment - so we're really pleased to hear they had a great time.

Our age groups are 8-11, 11-13 and 13-16, so if your child is between ages you can choose which age group to put them into, I hope this helps for next Summer. Thanks again for the lovely review.

Rated 5 out of 5 stars

Big thumbs up from my 8 year old

My 8 year old daughter had the most fantastic 2 night 3 day stay at Bawdsey Manor this Summer. She went alone but quickly settled in, made friends, had great new experiences and challenges and was devastated to leave. I didn't get and didn't want a detailed run down from staff of what she did or was doing the whole time, so I only have her account to go by, but the staff did contact me once about something minor and that reassured me that they do have a close and continuous eye on all aspects of their wellbeing. I will be booking again at my daughter's request.

3 August 2026
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Reply from PGL Travel

BIG THUMBS UP right back to you! Thanks for the brilliant 5 star review, we're thrilled to hear that your daughter had a perfect time. We can't wait to welcome her back for her next big PGL adventure!

Rated 5 out of 5 stars

My son and his friends had the best…

My son and his friends had the best time! they barely wanted to call or talk to us the entire week they were so enthralled with the experience and the activities.

21 July 2026
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Reply from PGL Travel

Thank you for the 5 star review! We're delighted to hear that your son and his friends had a brilliant time - and that they were too busy adventuring to think about calling home. We hope to see you again soon!

Rated 5 out of 5 stars

Very successful camp week for my 12 year old !

My daughter came back extremely happy with her experience at PGL Liddington and already said next year she would like to stay 2 weeks instead of one.

3 August 2026
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Reply from PGL Travel

Hi, thank you for your 5 star review! We're so pleased your daughter had a great time at Liddington - two weeks at PGL sounds like a brilliant adventure. We look forward to welcoming her back again soon.

Rated 5 out of 5 stars

Excellent value for money and the most…

Excellent value for money and the most fun holiday with my 14yr old son.
Booking again for next summer!

3 August 2026
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Reply from PGL Travel

Hi Sian, thank you for the lovely review - we hope that you made lots of happy memories with us, and we can't wait to see you again next summer.

Rated 5 out of 5 stars

Repeat customers!

Both my daughters repeatedly ask when they can return to PGL camp (Marchants Hill) they have been 3 times already this year during the school holidays. They always come back to full of enthusiasm and tell us how much fun they had at all of the activities. Never a dull moment, often they come back shattered and needing several days to recover from all the excitement.

3 August 2026
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Reply from PGL Travel

Wow, what a fantastic review - thank you. Sounds like your daughters are real PGL experts by now, it's brilliant that they have such a passion for adventure and the great outdoors - thank you for the wonderful feedback and we'll pass your comments onto the team at Marchants Hill.

Rated 5 out of 5 stars

It was the gift of being himself

My 11 yr old grandson has had a traumatic year -his dig died, his grandma nearly died and his parents split up. After his initial three nights he asked to stay for another four. Then another week (this was refused). While he was at PGL he said he felt different - freer and happier. I credit the staff and the other children with helping him put down new happy memories over his traumatic ones.

21 July 2026
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Reply from PGL Travel

Hi Joanna, thank you so much for taking the time to share such a heartfelt review. We're incredibly touched to hear about your grandson's experience, especially after such a difficult year. Knowing that his time at PGL helped him feel freer, happier and able to create lots of new memories means so much to us. We'll be sure to share your kind words with our team, who work hard to create a supportive and welcoming environment for every child. We hope to welcome your grandson back again soon for more adventures and happy memories.

Rated 5 out of 5 stars

First time my two 13 year old teenagers…

First time my two 13 year old teenagers went to PGL Osmington Bay and they thoroughly enjoyed and are already asking to go again
They made a lot of new friends too.
Their group leader Rebecca was a blast and made them feel at home

3 August 2026
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Reply from PGL Travel

Thank you for the brilliant review - and for highlighting Rebecca too! We hope to welcome your teenagers back again soon.

Rated 5 out of 5 stars

Perfect experience lovely calm people…

Perfect experience lovely calm people and beautiful local venue. Couldn’t have asked for more! A very happy child who didn’t want to leave and so proud of what he accomplished having complex needs! Thank you!

3 August 2026
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Reply from PGL Travel

Thank you for leaving this lovely review, we are delighted to hear that your child had a brilliant time, and left happy and proud of all the things they accomplished! We hope to welcome you back soon.

Rated 5 out of 5 stars

Windmill Hill

Windmill Hill
Miriam was brilliant with the girls
Lots of activities x

3 August 2026
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Reply from PGL Travel

Thanks for the brilliant review, we're delighted to hear that your girls had a great time, and thank you for highlighting Miriam too! We hope to see you again soon.

Rated 5 out of 5 stars

My son had an excellent trip

My son had an excellent trip. He loved all the activities, he enjoyed the food (a bit of a rarity) and really engaged with the entire trip.

He was smiling from ear to ear when I had a video call with him and was exactly the same when I picked him up. In his words he had “the best time ever”

Staff were fantastic throughout and communicated really clearly when needed and the location at Bawdsley Manor was idyllic.

3 August 2026
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Reply from PGL Travel

The best time ever? That's so brilliant to hear - thank you so much for sharing such a great review, we're delighted to hear that your son had a great time, and even enjoyed the food!

Rated 5 out of 5 stars

Excellent

Absolutely excellent camp, lovely place

3 August 2026
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Reply from PGL Travel

Thanks so much for this 5 star review, we're so pleased you had a great time.

Rated 1 out of 5 stars

Lack of proper supervision that exposed…

Lack of proper supervision that exposed my son to a sexual encounter. He is being sent home but PGL staff allowed at night for 13 year old boys and girls to be together and even allow them to take blankets out of their rooms to then
Bed together and touch each other. I will be raising this with ofsted and any other authority that needs to know of this

11 August 2026
Unprompted review
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Reply from PGL Travel

Hi Stephen, we're very concerned by the details of your review as the safeguarding of our guests is paramount. What you have described is not something we allow, and we would like to understand exactly what has happened so this can be looked into urgently. If you haven't already done so, please could you contact us on 03333 212114 or send us an email on customercare@pglbeyond.com . Thank you.

Rated 5 out of 5 stars

A very different Camp for a Scout Group

As a Scout Group we as Leaders are very used to planning activities and keeping our Children entertained.
The staff at Newby Wiske handled all of that from making sure we were in the right place at the right time to keeping our children entertained between activities.
Everyone from our Group Leader to Instructors to the Chef and catering team were brilliant with our Neurodiverse children ensuring everyone had a great time, could access the activities and were fed.
We will definitely be back.

11 August 2026
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Reply from PGL Travel

Thanks for the brilliant review! We're thrilled to hear that your scouts had an amazing time, and we are especially heartened to hear that your neurodiverse children were well looked after - we've really invested in our SEND provision so it's brilliant to hear that its working. We'll pass on your comments to the team at Newby, and we can't wait to welcome you back.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Great staff who are fully engaged and helpful. Activities were incredible and lots to do and challenge all ages.

3 August 2026
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Reply from PGL Travel

Wow, thanks for the great review! We are delighted to hear that you had a brilliant time at PGL, filled with all-age activities and challenges. We hope to see you again soon.

Rated 2 out of 5 stars

Angry and disappointed

The stay itself was not bad, but I’m very annoyed and disappointed with the staff. After dropping my son off at PGL, I realised she had forgotten his bag of slippers and sandals. So the next day I brought it to the centre and the staff at the reception instructed me to leave it with him, with a post-it of my son’s name.

At the end of the stay, I picked my son up and we left, then my son pointed out that he never received the bag of shoes (which I had only bought the week before so they were brand new).

I called the centre asap and the staff said they will get back to me. Later, they emailed and said they can’t find it and will keep an eye out. I replied stating my frustration and requested for compensation. But my email was never replied to.

So basically, not only have they not passed the bag to my son, they have randomly given it to the wrong kid, AND they are not taking any accountability about this.

This shows how badly situations are handled when things goes wrong and I would not trust my kid in their hands again.

27 July 2026
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Reply from PGL Travel

Hi Candy, thank you for taking the time to leave a review. We're sorry to hear about your experience and can completely understand your frustration.
We appreciate how disappointing it must have been to take the time to return your son's belongings to the centre, only to find that they hadn't been reunited with him at the end of his stay.
We'd like the opportunity to look into this further. Please contact us at customercare@pglbeyond.com with your son's booking details and our central support team will investigate what happened and respond accordingly.

Rated 5 out of 5 stars

Osmington Bay Centre

Osmington Bay Centre - fabulous location, team and facilities.
We attended this centre for our 10th annual pack holiday for our Brownies.
The girls had an exceptionally positive experience and we now need to decide which centre to visit next year as we normally go to Little Canada on the Isle of Wight.
We visited Osmington Bay on our first holiday in 2015. The site has been vastly improved and the location overlooking Portland Bay is stunning.

11 August 2026
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Reply from PGL Travel

Hi - thank you for this wonderful review! We are so pleased that your Brownies had a brilliant 10th pack holiday with us. Little Canada and Osmington Bay are both beautiful centres... but every PGL centre is unique and special in its own way. Whichever centre you choose, we can't wait to welcome you back!

Rated 5 out of 5 stars

I had a great time at PGL BArton Hall…

I had a great time at PGL BArton Hall with my granddaughter who is 13. I was looking for fun things to do together in a safe, easily facilitated environment. PGL was perfect. All fully inclusive. Everything arranged and made so easy to take part in.all
Equipment supplied so no planning. Felt safe and valued by the team who were amazing. So friendly and made it such fun for the kids and adults alike. Would def recommend for a fun time with the kids. Great location in Devon too with sea views from the camp. We went on to have a few days in Torquay.

31 July 2026
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Reply from PGL Travel

Hi! Thank you for the glowing review - we are delighted to hear that you had a wonderful time with your granddaughter at PGL. Our aim is to provide safe family adventures, with minimal stress, maximum fun, and lots of happy memories for everyone! We'll pass on your kind comments to the Barton Hall team - and we hope to see you again soon.

Rated 5 out of 5 stars

Fantastic experience

Great team. Great activities. Good food.
All was fantastic, highly recommend

11 August 2026
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Reply from PGL Travel

Hi, thank you for leaving us a 5 star review - we're so pleased to hear that you had a great time all round - and we hope to see you again soon.

Rated 5 out of 5 stars

PGL Family trips are brilliant

PGL Family trips are brilliant. All food and activities are included. My 2 teenagers were entertained all day and we got to spend some quality family time together. We love it.

11 August 2026
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Reply from PGL Travel

Hi Helen, thank you for leaving us a 5 star review! We're so pleased that everyone had a great time, including 2 teenagers (not an easy task!) and that you all got to spend some quality family time together. We hope to see you again for another Family Adventure soon.

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