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PGL Travel Reviews 

1,533
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 559 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the local staff are exceptionally helpful, friendly, and fantastic with children, providing continuous support and daily personal encouragement during all activities. Families truly enjoy the wonderful wide range of well-organized events, clean spaces, and delicious food available throughout their memorable stay. Though some reviewers noted that accommodations can occasionally feel basic, crammed, or extremely warm during the summer heat waves. A few guests also felt that certain facilities, such as toilets or activity arrangements, suffered from poor management and very long waiting times.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that team members are consistently kind, friendly,... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing high satisfaction with family breaks and... See more

Service

Clients share positive opinions on service, highlighting how reliable, attentive, and well-organised the... See more

User experience

People report positive experiences with user experience, highlighting an incredible range of activities that... See more

Facilities

Consumers find facilities to be positive, highlighting the excellent amenities and safe environments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We went on a family holiday with PGL. Stayed in a magical listed castle in Northumberland. Excellent value, brilliant staff and soooooo much fun! Also very good at managing dietary needs

Rated 5 out of 5 stars

We had a fabulous weekend with a group of 23 Brownies. The staff were amazing, nothing was too much trouble. Friendly, helpful and great with the girls. Great range of well planned activities... See more

Rated 5 out of 5 stars

My children aged 13 both spent a wonderful week at Boreatton Park. Activities were fun and they are excited to return again next summer. Staff were helpful and went above and beyond in every situatio... See more

Company replied

Rated 5 out of 5 stars

Loved our four days at PGL. Staff very well trained, courteous and brilliant with the kids. Wide range of activities that are well run. Would recommend, particularly if looking to push yourself out of... See more

Company replied


Company details

  1. Adventure Sports Center

About PGL Travel

Written by the company

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 96% of negative reviews

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4.7

All reviews

(1,533)

552 reviews in the last 12 months

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Rated 5 out of 5 stars

My son really enjoyed his stay

My son really enjoyed his stay. The holiday was extremely well-organized. The staff is very helpful and friendly. The food is good (with fresh salad available at every meal). It is a safe and lovely environment. Gregory is very eager to go again.

27 July 2026
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Reply from PGL Travel

Hi Nathalie, Thank you so much for taking the time to leave us a review. We're so pleased to hear your son enjoyed his stay with us and the food went down well too.

We hope to see Gregory again soon!

Rated 5 out of 5 stars

This was a wonderful holiday for my…

This was a wonderful holiday for my children and I! We have already booked for the October half term.

3 August 2026
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Reply from PGL Travel

Hi Joanne, Thank you for leaving us this lovely feedback! We're so pleased you had a wonderful holiday with us.

We can't wait to see you again in October!

Rated 5 out of 5 stars

Amazing time

We had an amazing time. Staff were always kind and friendly, nothing was too much bother for them. They changed activities for us and sorted dairy free food alternatives for our son. The activities were great with lots of guidance and support throughout. Safety was a priority. Food was OK and very filling. Rooms are very basic but clean. We will be going again.

11 August 2026
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Reply from PGL Travel

Hi, thank you for sharing this wonderful feedback!

We're so pleased that our staff were on hand whenever you needed support and that our catering team had alternative options for your son. We pride ourselves on being able to cater for all dietary requirements because we know how important it is to be fully fuelled for adventure.

We can't wait to see you again soon!

Rated 5 out of 5 stars

The activities are amazing-it’s great…

The activities are amazing-it’s great value for money -something for all of the family

3 August 2026
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Reply from PGL Travel

Hi Katy, thank you for taking the time to leave us a review! We're so pleased that you enjoyed our activities and recommend us for affordability and fun for all the family.

We hope to see you again soon!

Rated 5 out of 5 stars

My daughter has attended summer camps…

My daughter has attended summer camps at Bawdsey manor twice now. She has the most amazing time. She loves the food and all the activities. She says all the staff are amazing.

27 July 2026
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Reply from PGL Travel

Hi Michaela, thank you for this lovely review of your daughters experience at Bawdsey Manor. We're happy to hear she loves the food and activities.

We hope to see her again soon for more adventures!

Rated 5 out of 5 stars

A fantastic time at PGL Barton…

We had a fantastic time at PGL Barton Hall,there was a great range of activities that were well organised and fun. The staff are friendly and engaging. Our room was spacious and clean. We had tropical weather and made great use of the pool and sun loungers.

11 August 2026
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Reply from PGL Travel

Hi Natalie, thank you so much for your brilliant review! We're pleased to hear you had fun trying our activities and recommend our accommodation.

It's certainly been a hot summer and the pool at Barton Hall is the perfect place to be in a heatwave.

We hope to see you again soon!

Rated 5 out of 5 stars

Great experience at PGL

Loved our four days at PGL. Staff very well trained, courteous and brilliant with the kids. Wide range of activities that are well run. Would recommend, particularly if looking to push yourself out of your comfort zone and build resilience in your children.

3 August 2026
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Reply from PGL Travel

Hi Katharine, thank you for your recommendation and wonderful review! We loved having you stay with us and we're really pleased you enjoyed the range of activities. Trying new things and stepping out of your comfort zone can feel scary to begin with but the feeling of achievement after is so worth it!

Rated 5 out of 5 stars

Great camp for my kids

Great camp for my kids; they loved it and I knew they were safe and looked after.

27 July 2026
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Reply from PGL Travel

Hi, thank you for taking the time to leave us a review! We're so pleased to hear your kids had a great time and you had peace of mind that whilst they're with us, they're in safe hands.

We hope to see them again soon!

Rated 5 out of 5 stars

Great holiday, affordable

Great holiday, and price. Good choice of activities, day trip to Paris by coach included and Disneyland Paris ticket for one day. Plenty of food, room clean and comfortable.

11 August 2026
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Reply from PGL Travel

Hi Ashley, thank you for leaving us a review! We're so pleased that you enjoyed your holiday to Paris and recommend our accommodation.

We hope you had a magical day at Disneyland Paris!

Rated 5 out of 5 stars

Fantastic holiday!

Great value for money and a really great experience for me and my boy. Activities were super fun and the weather was amazing

11 August 2026
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Reply from PGL Travel

Hi Dan, thank you for taking the time to leave us this lovely review. We're thrilled to hear you and your son had a great holiday with us (and that the sun was shining for you too!).

We hope to see you again soon!

Rated 2 out of 5 stars

Stolen items Not dealt with in a…

Stolen items Not dealt with in a satisfactory matter.

Water bottle and torch stolen from sons back pack or the shelf next to his bunk by someone he was sharing the cabin with. Team leader not dealt with it appropriately. Son had to take waterbottle back from the thief himself. Thief was sharing cabin with son. Torch not found. Yeah leader made a cursory search around camp.

11 August 2026
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Reply from PGL Travel

Thank you for taking the time to leave us a review and letting us know about your son’s experience.

We’re disappointed to hear about how this situation was dealt with and we’d like to look into this further. Please contact us at trustpilot@pgl.co.uk with any additional information that would help with our teams investigation. Thank you.

Rated 5 out of 5 stars

A very enjoyable week of fun activities…

A very enjoyable week of fun activities and accommodation worth the money.

8 August 2026
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Reply from PGL Travel

Thank you so much for your review! We're so pleased to hear you had a fun week and would recommend us for affordability.

Rated 5 out of 5 stars

Amazing adventure at Boreatton Park

My children aged 13 both spent a wonderful week at Boreatton Park. Activities were fun and they are excited to return again next summer. Staff were helpful and went above and beyond in every situation. I would not hesitate to use PGL again and both boys are already looking forward to next year's adventure. The location is stunning set deep in the countryside surrounded by fields and trees and all the staff I encountered were helpful.

21 July 2026
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Reply from PGL Travel

Hi Susan, we're so pleased to hear your boys had a great week with us! Thank you for your amazing feedback about our centre and staff.

We'd have to agree with you on the location, the forests, fields and lakes at Boreatton Park are super special surroundings to spend time in.

We can't wait to see your children again next year for more adventures!

Rated 3 out of 5 stars

Not what we hoped for

Chloe chose the Osmington location because of the activities shown on the web site, there were a lot of water based activities shown. Chloe was disappointed that over the stay she only did one water based activity.
Chloe had a bad experience of another girl being mean to her. The staff were great about it but Chloe had to share a room with the girl and her attitude ruined Chloe's experience.

11 August 2026
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Reply from PGL Travel

Hi Stuart, thank you for sharing your feedback. We’re sorry to hear that Chloe was disappointed with the range of activities she took part in during her stay. Our itineraries are carefully created to include a mixture of activities on land, water and in the air too. This is to ensure there is something for everyone to enjoy.

We’re pleased to hear that our staff were on hand to support Chloe during her stay but completely understand how this situation would have impacted her experience.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

PGL is a fantastic experience for…

PGL is a fantastic experience for children. The centres are fantastic, such a big range of activities with really well trained staff. The time away from parents with other children doing new things seems so good for children's independence and development.

3 August 2026
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Reply from PGL Travel

Hi Beth, Thank you so much for your glowing review! We're so pleased to hear you recommend our centres, activities and wonderful staff.

That is what our Kid's Camps are all about! A chance to ditch the screens, make new friends, try out new activities and gain confidence and independence along the way.

Thank you again!

Rated 1 out of 5 stars

lack of safeguarding/support for additional needs

Complete lack of safeguarding, and poor oversight by staff meant that bullying and intimidation from other children went unchecked, resulting in a distressing experience for my child who has additional needs ( which were clearly highlighted on booking). Consequently I would absolutely not be recommending PGL, particularly for children who have additional needs.

11 August 2026
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Reply from PGL Travel

Hello Caroline, we're really disappointed to hear about your child's experience. Safeguarding and safety is our top priority, including a zero-tolerance approach to bullying. We'd like to investigate what happened, so we'll pass on your details to the customer care team immediately so they can begin looking into this for you. Thank you for bringing this to our attention.

Rated 3 out of 5 stars

It's a well run organisation but my…

It's a well run organisation but my kids were a bit disappointed in the food (quality and quantity) and not so impressed by the activities. My sense (since I went myself 30 years ago) is there is a lot more focus on health and safety and the more adventurous activities have been cut (like quad biking, trail bikes, sailing).

27 July 2026
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Reply from PGL Travel

Hi, thanks for taking the time to share your feedback. We're pleased to hear you found PGL to be a well-run organisation, although we're sad to hear some aspects of the experience didn't quite hit the mark for your children.

We know food is an important part of any trip, and while we offer an unlimited salad and pasta bar at every meal, along with alternative options from our catering team, we're sorry to hear it wasn't a hit with your family. As for activities, our programme has evolved over the years and now includes more than 50 adventures designed around what young people enjoy most today. Sailing is still available on our Aqua Explorer holidays, and there's plenty of variety to suit different interests and confidence levels.

If your children are looking for even more thrills, we'd recommend our Adrenaline Quest holidays, which combine some of our most exciting activities with theme park visits!

Thanks again for your feedback. We'll be sure to share it with the team.

Rated 5 out of 5 stars

Dalguise is amazing!

My daughter has been to Dalguise for the last three years,its a great experience for children.The staff are all brilliant,my daughter is very shy but she has never had a problem there,she has loved every single trip.There is a massive selection of activities,they are kept busy all day,every day. The value for money is amazing,3 or 4 activities every day plus food and accommodation,can't fault it at all,would highly recommend to anyone

27 July 2026
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Reply from PGL Travel

Hi Lynne, thank you for the brilliant review of PGL Dalguise, we're so pleased that your daughter had such a great time, and felt full of confidence. Thanks for the recommendation of the activities, accommodation and value - we hope to see you again soon.

Rated 5 out of 5 stars

My daughter had an amazing time at PGL

My daughter had an amazing time at PGL Windmil Hill during her 2-night stay. She absolutely loved the activities and even wished she could have stayed longer so she could complete all the activities available. The variety of experiences on offer kept her engaged and excited throughout her stay.
The accommodation was excellent, with clean and spacious rooms that made her feel comfortable and settled. The day staff were fantastic, always friendly, energetic, and accommodating, which really added to the positive experience.
She also enjoyed the food very much. The portions were just right, and there was plenty to keep her satisfied after a busy day of activities.
One thing I particularly appreciated was the no-phone policy during daytime activities. I think it's wonderful that children are encouraged to be fully present, enjoy the moment, interact with others, and simply be kids rather than being attached to their gadgets all day.
The only area for improvement would be the supervision at night. While it's understandable that teenage boys can sometimes be mischievous, it would be appreciated if the night staff were a little stricter when dealing with disruptive behaviour. My daughter and the other girls found it difficult to sleep because some boys were repeatedly knocking on doors and running away late into the evening.
Overall, my daughter thoroughly enjoyed her stay and came home with lots of great memories. Despite the minor issue at night, PGL provided a fun, active, and memorable experience that she would happily do again.

4 August 2026
Unprompted review
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Reply from PGL Travel

Hello, thank you for leaving us a 5 star review! It sounds like your daughter had an absolutely brilliant time, and made the most of every moment. PGL is about getting off phones and enjoying the great outdoors with new friends, new activities and making lots of new memories.

We'll pass on your feedback about the night-time knockers to our teams - our night support teams supervise the accommodation blocks overnight, and its important to us that everyone has a great nights' sleep.

Thanks again for the brilliant review and we hope to welcome your daughter back for another adventure soon.

Rated 5 out of 5 stars

Amazing experience

My daughter had an amazing time at PGL at Windmill Hill during her 2-night stay. She absolutely loved the activities and even wished she could have stayed longer so she could complete all the activities available. The variety of experiences on offer kept her engaged and excited throughout her stay.
The accommodation was excellent, with clean and spacious rooms that made her feel comfortable and settled. The day staff were fantastic, always friendly, energetic, and accommodating, which really added to the positive experience.
She also enjoyed the food very much. The portions were just right, and there was plenty to keep her satisfied after a busy day of activities.
One thing I particularly appreciated was the no-phone policy during daytime activities. I think it's wonderful that children are encouraged to be fully present, enjoy the moment, interact with others, and simply be kids rather than being attached to their gadgets all day.
The only area for improvement would be the supervision at night. While it's understandable that teenage boys can sometimes be mischievous, it would be appreciated if the night staff were a little stricter when dealing with disruptive behaviour. My daughter and the other girls found it difficult to sleep because some boys were repeatedly knocking on doors and running away late into the evening.
Overall, my daughter thoroughly enjoyed her stay and came home with lots of great memories. Despite the minor issue at night, PGL provided a fun, active, and memorable experience that she would happily do again.

4 August 2026
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Reply from PGL Travel

Thank for leaving us a wonderful 5 star review! We're so pleased to hear that your daughter had a brilliant 2 night stay, perhaps next time she'd like to stay with us a little longer and have an even bigger adventure? Thank you also for the feedback about the knocking, we'll pass this onto our teams - we're always looking for ways to improve and it's very important that our guests get a good nights' sleep, ready for more action and adventure the following day.

Thanks again, and we hope to see you again soon!

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