Banner for PGL Travel

PGL Travel Reviews 

1,533
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 559 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the local staff are exceptionally helpful, friendly, and fantastic with children, providing continuous support and daily personal encouragement during all activities. Families truly enjoy the wonderful wide range of well-organized events, clean spaces, and delicious food available throughout their memorable stay. Though some reviewers noted that accommodations can occasionally feel basic, crammed, or extremely warm during the summer heat waves. A few guests also felt that certain facilities, such as toilets or activity arrangements, suffered from poor management and very long waiting times.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that team members are consistently kind, friendly,... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing high satisfaction with family breaks and... See more

Service

Clients share positive opinions on service, highlighting how reliable, attentive, and well-organised the... See more

User experience

People report positive experiences with user experience, highlighting an incredible range of activities that... See more

Facilities

Consumers find facilities to be positive, highlighting the excellent amenities and safe environments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We went on a family holiday with PGL. Stayed in a magical listed castle in Northumberland. Excellent value, brilliant staff and soooooo much fun! Also very good at managing dietary needs

Rated 5 out of 5 stars

We had a fabulous weekend with a group of 23 Brownies. The staff were amazing, nothing was too much trouble. Friendly, helpful and great with the girls. Great range of well planned activities... See more

Rated 5 out of 5 stars

My children aged 13 both spent a wonderful week at Boreatton Park. Activities were fun and they are excited to return again next summer. Staff were helpful and went above and beyond in every situatio... See more

Company replied

Rated 5 out of 5 stars

Loved our four days at PGL. Staff very well trained, courteous and brilliant with the kids. Wide range of activities that are well run. Would recommend, particularly if looking to push yourself out of... See more

Company replied


Company details

  1. Adventure Sports Center

About PGL Travel

Written by the company

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,533)

552 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My child had a great time at PGL…

My child had a great time at PGL Liddington. It was her first time and she went totally by herself. She loved every minute. Her second night was a bit unsettled with some nightmares, but the team were on hand to comfort and distract her and when the morning came she was keen to crack on with more activities

11 August 2026
Rated 4 out of 5 stars

Kids had a really good time

Kids had a really good time, lots of great activities, made friends and had a good holiday away!

11 August 2026
PGL Travel logo

Reply from PGL Travel

Hi Melanie, thank you for taking the time to leave us a review. We're really pleased to hear your kids had a really good time, we hope to see them again soon!

Rated 5 out of 5 stars

Fantastic Residential Weekend at PGL Bawdsey Manor!

Fantastic Residential Weekend at PGL Bawdsey Manor.
From start to finish, the staff were absolutely brilliant - friendly, welcoming and incredibly helpful. Nothing was too much trouble, and they went out of their way to make our group feel special and to have a great time!
Our whole group all thoroughly enjoyed the experience - especially the songs they learnt between activities.
It was wonderful to see the children in our group all getting involved, encouraging each other, trying new things and building confidence in themselves.
A huge thank you to the whole team at PGL Bawdsey Manor for helping us build great memories with our young people.
We would definitely recommend PGL to others and would love to return in the future!

14 August 2026
Rated 5 out of 5 stars

For the third year running our child…

For the third year running our child has had the most amazing time and made friends that he still keeps in contact with. PGL make everything from booking, dropping off and picking up so easy and we have no hesitation in giving the whole holiday process 5 stars.
As for the holiday itself, the young people just have so much fun and it teaches them independence without having parents/carers with them 24/7.

1 August 2026
Rated 5 out of 5 stars

All children should have the privilege to experience

My daughter enjoyed every minute of her 4 night break to PGL she came home very pleased to share her experience and requested to return next summer. She even had the holiday blues for a couple of days! She made friends quickly which I think was due to the staffs ability to create a good atmosphere and a focus on team building.

3 August 2026
Rated 2 out of 5 stars

We experienced really poor…

We experienced really poor communication (non-existent) from
staff when my daughter, for various legitimate reasons, wanted to leave early. They told her that they had emailed me but I hadn’t replied. That was a lie. I had no idea.

The staff at Marchants Hill are incredibly young and I would really worry about how they would manage in an emergency situation, there seemed to be no ‘adults’.
Smelly toilets and poor food. I think this is a fine trip for a school when there are teachers around but worrying when it’s just loads of kids and a bunch of teenagers in charge. Unfortunately, we did not have a good experience.

My daughter has been to the PGL with school at Isle of Wight and it seems like the accommodation, food and staff are more consistently good there. She loved that trip and the staff and has a great time.

3 August 2026
PGL Travel logo

Reply from PGL Travel

Hi Jennifer, we’re really disappointed to hear about your daughter’s experience. We completely understand that sometimes children feel like they need to leave early and those requests should always be listened to and quickly actioned.

The safety of all guests is our top priority. We have OFSTED approval and 15+ governing and safety accreditations to ensure high levels of safeguarding and safety across all of our centres. Every member of staff is expertly trained and our senior management team are always present on centre.

We'd like to look into this and pick this up directly with Marchants Hill. Please contact us at customercare@pglbeyond.com with any additional information and we will investigate further.

Rated 5 out of 5 stars

An Amazing Week at PGL Liddington

We couldn’t be happier with our son’s experience at PGL Liddington. He has had an absolutely incredible week, and we will definitely be coming back!

From the very moment you arrive, you get the feeling that you are leaving your child in a place where they will be incredibly well looked after. Everything is so well organised, and you can immediately see how much care and attention goes into making sure the children are safe, happy and having the best possible experience.

A special thank you to Max, his instructor, and to the whole team for making this week so amazing for our son. Max was fantastic, and it was clear how much effort, enthusiasm and care he put into making sure everyone had a great time.

The facilities are absolutely impressive, with so many activities and things to enjoy. But, as a parent, what really makes the difference is the peace of mind you feel from the very beginning. You simply know that your child is in good hands.

Thank you to the entire PGL Liddington team for giving our son such an unforgettable week. He has loved every minute of it, and we will definitely be back! ❤️

3 August 2026
Rated 5 out of 5 stars

My kids loving PGL as much as I did!

It’s so great to see that my children are enjoying their trips to PGL as much as I did in the 90’s! Their time at PGL gives them a real summer holiday, it’s outdoors and hearty, full of friendships, games and singing, we love it!

1 August 2026
Rated 5 out of 5 stars

Unforgettable Adventure and Endless fun!


​My child recently returned from a PGL holiday, and he hasn't stopped talking about it since. The activity schedule was action-packed—from the giant swing to raft building—keeping him fully engaged and energised throughout. The instructors and site staff were exceptionally encouraging, warm, and attentive, ensuring everyone felt safe while stepping out of their comfort zones. Accommodations and food were simple but comfortable and hearty enough to fuel a busy day. It offered a brilliant boost to his confidence and independence, and he is are already asking to go back next year!
Shout out to Cora who worked incredibly hard to make sure everything ran smoothly.

17 August 2026
Rated 5 out of 5 stars

Amazing range of activities

Amazing range of activities, great location and pool, super friendly and professional staff. Brilliant for building confidence, responsibility and family bonding. Excellent value for money

11 August 2026
Rated 3 out of 5 stars

Great activities. Other things let it down.

Me and my two girls (10 and 11) spent 4 nights at the family break at Caythorpe Court.
We found it very easily to travel to via train to Grantham from London and then book a taxi (£30) to the site. Ample car parking is available for those taking their own car.
Anyone booking a PGL activity break is there, primarily, for the activities and these, in general, did not disappoint. I am not one who enjoys "heights" so I would, personally, have preferred more lower-level activities.
I found the catering very good - with a few niggles. The toast could have been more "toasted" rather than just heated bread at breakfast; I would have preferred lighter food options for lunch (soup/sandwiches rather than burgers/fish fingers); and I would have preferred "home made" sponge cake for pudding rather than "shop bought" cakes/brownies. The evening meal was always tasty and the catering staff were excellent at giving you just the portion size you wanted.
The room size was fine, the beds were comfortable, the shower was hot and I was grateful for room service/towel change part way through the stay.
Where PGL could improve is thinking about who is allocated neighbouring rooms. Whilst a quiet night is never guaranteed, we would have preferred to be allocated a room away from teenage boys with a much later bedtime than my family.
The onsite shop is great for souvenirs and very reasonably priced - as is the airstream cafe/bar.
Overall, we had a lovely break - but little things could have improved our experience.

27 July 2026
PGL Travel logo

Reply from PGL Travel

Hi Louise, thank you for taking the time to leave us a review, we appreciate your feedback as we're always looking for ways to improve.

We're really pleased to hear that overall you enjoyed your stay, in particular the activities, gift shop and bar. It's great to hear that you were able to travel to Caythorpe easily via train and taxi too.

Our menu is designed to make sure that everyone is fuelled for a full day of adventure. However, we understand that some guests prefer a lighter lunch which is why we provide sandwiches on request as a lighter option.

We know important it is to get a good nights sleep and are disappointed to hear that neighbouring rooms impacted your stay. Where availability allows our team are more than happy accommodate moving you to a different room upon request.

Thank you again for your feedback!

Rated 5 out of 5 stars

Went to PGL Dalguise 35 years ago...

I went to PGL Dalguise as a kid 35 years ago and had the chance to take my 8 year old son back there this summer. I swear that there are things in my life today that I can take in my stride only because I got to go there and have my boundaries pushed. My son had just as much fun this time around and I'm so glad kids still get to have this experience. PGL Dalguise is like a mountain, old and strong, it goes on and on!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

I attended PGL Dalguise 35 years ago…

I attended PGL Dalguise 35 years ago and had a life-changing experience. I swear that there are certain things in my life today that I can take in my stride only because I got to go there as a kid and have my boundaries pushed. This year my 8 year old son went in my stead and had just as much fun as I did. I'm so happy he had that opportunity. PGL Dalguise is like a mountain, old and strong, it goes on and on!

6 July 2026
Rated 5 out of 5 stars

Had a great time at PGL Barton hall

Had a great time at PGL Barton hall. Booked last minute and wasn’t sure what to expect. The accommodation is very basic and the shower wasn’t the best, but it’s a step up from camping if you like that sort of thing!, but still lived out of a bag as there aren’t really any wardrobes to hang clothes. That aside, the staff are great and the activities are all good fun, for adults and children. The food was generally good, we had one bad meal on the first night which made me think this is how it’s going to be for the rest of the week, but honestly, after that, the standard was pretty decent and actually enjoyed it. The thing I loved most was not having to decide what we were going to eat or do for the day. The whole day is planned for you. We were lucky with the weather which would be a big factor, as there are a lot of outdoor activities. We actually left the site for half a day to go and visit Dartmoor (Haytors rock) and watch the eclipse and shooting starts which was fantastic. We also went to Kent’s cavern which is also worth a visit whilst you’re down that way, if you get time.

11 August 2026
Rated 4 out of 5 stars

PGL- Caythorpe Court

We had a fantastic family holiday at Caythorpe Court. The beautiful setting, friendly staff, great range of activities and good food made it an enjoyable experience from start to finish. The children loved every minute and are already asking when we can return! We would definitely recommend Caythorpe Court to families looking for a fun, active and memorable holiday.

10 August 2026
PGL Travel logo

Reply from PGL Travel

Hi, thank you for recommending our Caythorpe Court centre! The picturesque lakes and beautiful countryside at Caythorpe are lovely surroundings to have fun and make memories in.

We're so pleased to hear you and your children loved your stay, we hope to see you again soon for more activities and adventures!

Rated 5 out of 5 stars

A fantastic four day activity holiday

A fantastic four day activity holiday, great food, pleasant accommodation and outstanding staff and activities - everything from Archery, Rifle Shooting and Axe Throwing through to Problem Solving, Survival skills and orienteering. Plenty of climbing and the zip wire was outstanding.
Barton Hall in Torquay was a beautiful location, with great weather - will be looking to book again soon!

3 August 2026
PGL Travel logo

Reply from PGL Travel

Hi Paul, thank you for taking the time to leave us this amazing review! We're so glad you were able to try so many of the activities, you really made the most of your time on centre. We look forward to seeing you again soon, whether that's at Barton Hall or you go on an adventure to a different centre.

Rated 5 out of 5 stars

Brilliant! Would deffo go again!

Had a really great 3 night stay. The activities were fun with lots to do. They were all run well. All the staff were friendly & happy to help. I couldn’t recommend more.

17 August 2026
PGL Travel logo

Reply from PGL Travel

Hi Holly, thank you so much for your glowing review! We hope to see you back soon for more PGL fun.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look