We went on a family holiday with PGL. Stayed in a magical listed castle in Northumberland. Excellent value, brilliant staff and soooooo much fun! Also very good at managing dietary needs

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About PGL Travel
Written by the company
Our holidays enable children to discover their potential and create memories to last a lifetime.
Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!
Find out more for yourself at www.pgl.co.uk
Contact info
Penyard Lane, HR9 5GL, Ross-on-Wye, United Kingdom
- socialmediateam@pgl.co.uk
- www.pgl.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Family of 5. Amazing time…
We had wonderful time at PGL Barton hall. As a family of 5 we spent amazing time together reinforcing bonds, sharing memories and experiences. We overcame obstacles and fear of heights, had a laugh, enjoyed the pool, the evening activities. It was non stop. Staff is amazing. Super professional and careful and at same time joyful and involved. We will definitely keep booking!
A fantastic 3-day weekend packed full…
A fantastic 3-day weekend packed full of fun and exciting activities. The staff were amazing throughout our stay, going above and beyond to ensure we had the best possible time. Thank you for making our weekend so memorable.

Reply from PGL Travel
Great value for money
Great value for money. The PGL staff was extremely friendly and helpful. Loads of fun activities during the day. Great catering service with lots of food options.

Reply from PGL Travel
Awesome experience
Awesome experience. Fab itinerary and great organisation. We had the best time

Reply from PGL Travel
We had a fantastic experience at PGL…
We had a fantastic experience at PGL Boreatton Park, and I would highly recommend it to any parent looking for an amazing camp experience for their child.
There is an incredible range of activities, and the children are kept engaged, active and entertained throughout their stay. The level of supervision and care is truly professional, and the staff do an excellent job of making sure the children feel safe, supported and included.
What I particularly appreciate is that PGL is about much more than simply having fun. The camp combines adventure and entertainment with valuable learning experiences. There is a strong focus on children’s behaviour, teamwork, communication and building positive relationships with their peers. It encourages independence, confidence and respect for others in a very natural and enjoyable way.
It is a wonderful combination of fun, adventure, learning and personal development. My daughter absolutely loved her time there, and we were very impressed with the organisation and care she received.
Highly recommended! A fantastic experience for children and definitely somewhere we would happily return to.

Reply from PGL Travel
PGL Trip
Overall , It was a great experience. The activities were planned carefully and were fun to participate in. Pony Trek was a favourite part of the day. The food was good and had many options to choose from. There were different accommodations for different age groups. There was no fan in any of the rooms and during the Summer Heat waves the rooms gets super hot. It got hard to sleep. The Night staff can do better by being more polite to the kids.

Reply from PGL Travel
Old school fun
My 4 day stay with 8 &10 yr old was brilliant. 4 different activities each day, no same day. Parents get involved too. Evenings were all about socialising kids making new friends playing games. Room was clean but basic (bed, bog, shower). Had everything you need (no screens) got WiFi if you take tablet etc. Kids were tired each night they did so much. There is a great drying station for your clothes after wet activities. Do need to go prepared, this ain't a place for Gucci sliders and LV bags.
Food - no complaints, they'll cater for fussy kids. Menu is was given for full stay period. Worst case scenario there is a Tesco/ Co Op 10-15 min drive. (No one we knew had to go)
Staff - Every single person was so polite, helpful, willing to go out their way. Those leading the activities were all amazing, always encouraging and helping the kids a bit scared/not keen but also challenging the braver kids so they don't lose interest.
Have recommended to all parents I know even 1 grandparents; not all activities are physical. I'd say not suitable for under 5'.

Reply from PGL Travel
Excellent centre excellent staff we…
Excellent centre excellent staff we have been using PGL for 15 years and we are service that support adults with complex needs including autism. The staff are so caring and adaptable and accommodating. We would recommend all people to use there centre 10/10

Reply from PGL Travel
A PGL break was an idea of my…
A PGL break was an idea of my daughters. The three of us had a great time, staff are awesome and the four days were action packed.

Reply from PGL Travel
Fantastic holiday
Fantastic holiday, amazing activities. Friendly & knowledgeable staff.

Reply from PGL Travel
What makes Dalguise is it's Staff!
What makes Dalguise is it's Staff. The experiences are amazing on their own but what takes them to the next level is it's staff. Engagement, getting to know your group, interaction, making the connections. Without the staff all you would have is a giant center with moments of extreme adrenaline. The staff help connect up those moments in between that help keep the fun rolling. There is choice and challenge everywhere you go, followed with support from the staff for those, oh no I can't do this moments. They are knowledgeable about their jobs, ensure safety is key but still ensure a relaxed and fun environment is present.
The scenery is amazing and the feeling of being in the middle of nowhere remains, the activities are incorporate within the nature in the best possible way.
They take dietary restrictions very seriously while again ensuring there is a wide range of choice for peoples meals. Highly rate their flavoured water machines!
The buzz we have all came home with is not something you can get from just an average center, experiences that you get from Dalguise live with you forever.

Reply from PGL Travel
Wore them out
Kids had a great time, entertained from . morning until bedtime. No time to think about technology. They slept for days after they were worn out but in a good way.

Reply from PGL Travel
Fantastic Holiday!!
Fantastic Holiday!!!
First family PGL holiday to Paris.
The accommodation is basic but very comfortable beds were very comfertable showered were incredible with both rainfall and power shower a perfect base for Paris sightseeing perfect for what we needed as very close to Disney, food was simple but enjoyable a fair amount of choice salad bar fresh fruit and pudding Dailey breakfast simple continental style no hot breakfast, option for self serve packed lunch with tasty baguette with tasty filling Dailey if your heading out, cool blocks and cool bags provided on request didn’t feel hungry, there is a pool snack bar to purchase additional snacks around the heated swimming pool.(only open at set times)
Activity’s were available should you choose to partake in them there were basket ball courts and balls tennis courts football courts badminton orienteering the equipment was there to use as and when you wanted to this is all optional. We did silent disco and familey team activity’s both very enjoyable. Small games room with board games pool table and air hockey a quiet lounge to cull I. Read or relax with board games tea coffee facility’s and a small bar very comfortable standard price drinks. The trip to Paris was brilliant very knowledgeable tour guides Will and Nate who very funny we enjoyed some great conversations with them and they are always happy to just sit and chat at dinner around the pool ect nothing was to much trouble. The day in Paris included a great boat trip. We had time to go round the local food market on dockside additionally we added in a trip to top of ifel tower just a short walk from drop off point and a guided trike tour costing 69 euros for an hour but great fun took us to l the good sights to stop for photo. Free champagne for adults at welcome meeting and wine included with dinner every night. This was so relaxed and the grounds were beautiful and you could get involved as little or as much as you wanted to no pressure. Disney was only 25min away by car however bring comfertable shoes we averaged 10,000 steps plus a day. parking is 25 euro a day at Disney . We opted to pay for a second park day on one of the free days this gave us 1 full day in each park well worth doing as you won’t do it in a day there are two very good end of day shows one in each park. You will feel very shattered after 😂 space them out if you can or do what we did Paris trip 2 days in Disney and one full rest day by the pool the day before travelling home. Do your research before you go decide what rides you want to do and use the app to navigate the shorter q times we did everything we wanted to do in the two parks over two days opt for quick serve dining we did lucky nugget in Disney frontier land 28 euro for main desert and drink there are cheaper options in Disney village including McDonald’s if you don’t mind the walk out of the park and back. On second day we did stark buster restaurant in the avengers section of Disney adventure world this was pizza pasta and salad again cheaper quick serve menu and was filling. Lots of free water refills around the parks and in the toilets bring refillable bottle, we tailored in shows around lunch time so we watch a show while eating packed lunch arrive early for thease as they fill up fast we did lion king show , Micky the magician and mini boutique show as well as parades ect all very good. All in all was a great priced holiday for the 3 of us great central base and was everything we needed with additional activity’s and fun should you want it. Would highley recommend. Big shout out to Nait very knowledgable great fun had some really good chats and giggles all the staff great fun friendly polite and nothing was to much trouble thank you PGL team.

Reply from PGL Travel
Was a fantastic experience for my…
Was a fantastic experience for my daughter - she loved it and cant wait to return

Reply from PGL Travel
My son lives it
My son has just completed his 3rd trip to Windmill Hill. He goes for 3 nights with a couple of friends. He really enjoys it. He likes the food and the staff and has great fun. He felt the evening activities were not up to standard this year. Planning to send him for a whole week next summer.

Reply from PGL Travel
A rare fun alternative for teen kids
A rare fun alternative for teen kids! A lot of outdoors - electronics free!!- experience full of fun and variety of games. Very impressed.kid came home dirty and happy!

Reply from PGL Travel
PGL Summer Camp
Our daughter enjoyed every minute of her PGL experience. The staff were incredibly energetic, fun and also very responsive to individual needs. The activities that she took part in built confidence and gave her memories for life. She built new friendships easily and can't wait to return next summer!

Reply from PGL Travel
My child was extremely anxious and…
My child was extremely anxious and overwhelmed but the team members were amazing, they communicated fantastically with me, listening to both my recommendations and my wishes. They went above and beyond in settling my child down, and ensuring she had a holiday I’m sure she will never forget. She has asked if she can go back again soon. This is most definitely something we will do again next year

Reply from PGL Travel
Great stay at the Château. France
Great stay at the Château with loads of fun filled activities, the pgl team really make the effort to have the most fun possible for all the activities and trips provided.

Reply from PGL Travel
Excellent from booking to collection…
Excellent from booking to collection and beyond! Highly recommend would give 10 stars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







