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Pesa Reviews 

846
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 675 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, reliable, and efficient, making money transfers seamless and stress-free. Many appreciate the user-friendly platform and the app's ease of use, often highlighting its quick delivery of funds. People frequently note the excellent exchange rates, often finding them superior to competitors, and value the overall trustworthiness. However, some customers noted occasional issues with late OTPs and difficulties logging in. A few people also experienced transfers taking longer than expected or being undelivered, and some mentioned conversion rates could be too high or fluctuate.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as reliable, fast, and... See more

Payment

People report ambiguous experiences with payment, with many customers praising seamless and fast... See more

User experience

Users describe positive interactions with user experience, highlighting seamless and swift transactions,... See more

Application

Clients share positive opinions on the app, highlighting its ease of use, efficiency, and reliability for... See more

Price

Consumers find price to be positive, with many reviewers appreciating the competitive and often superior... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The renewed level of security put in place is great. However, OTPs arrive late and creates confusion when one resends cos it skips due to the multiple times when one is in a hurry to make a quick tra... See more

Company replied

Rated 4 out of 5 stars

It pays max exchange rates but sometimes delays the overall process for 4 to 5 days. Happened to me twice. But overall good experience

Company replied

Rated 4 out of 5 stars

This application is good but you people don’t keep to your promises,you said if I invite person,you will reward,I have invited more than 3 people who constantly use this app but no reward,fake promise... See more

Company replied

Rated 5 out of 5 stars

I love and appreciate the services. Money transferred with no hitches every time. Good rates. But? I'm still not satisfied with the customer services. Up until now my notifications about offers and ra... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Pesa is a global money transfer platform that makes sending and receiving money across 60+ countries instant, free, and secure (includes Ghana, India, Mexico, Nigeria, Cameroon and more) With real-time competitive exchange rates and support for multiple currencies (CAD, USD, EUR, GBP, NGN) in one account. Whether you're in Canada, the US, EU, UK, or Nigeria, Pesa lets you pay bills, support loved ones, and earn bonuses on payments and referrals, all while keeping your money moving with you.


Contact info

Send money to 60+ countries

Use code TRUSTPESA for cashback on your first transfer. T&Cs Apply!

4.4

Excellent

TrustScore 4.5 out of 5

846 reviews

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Asks customers to review

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4.4

All reviews

(846)

677 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth experience

Transactions and smooth and rates are competitive.

2 August 2026
Pesa logo

Reply from Pesa

Hello Babatunde,

We appreciate your kind words. We are glad you found our transactions smooth and our rates competitive.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

My experience with pesa has been good…

My experience with pesa has been good so far and I never had any any issue using this app for pass 3 years now

2 August 2026
Pesa logo

Reply from Pesa

Hello Dantani,

We are so happy to hear that your experience with our app has been consistently good for the past three years. Thank you for your continued trust and support.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Transactions have always been seamless

Transactions have always been seamless, and I’ve never had a reason to doubt Pesa

31 July 2026
Pesa logo

Reply from Pesa

Hello Blessing,

We're so happy to hear that your transactions have always been smooth and that you have complete confidence in us.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Pesa is amazing

Pesa is amazing! Funds was already received before i even returned to the home screen. 10 over 10 service.

30 July 2026
Pesa logo

Reply from Pesa

Hello Akinsola,

We are so happy to hear that our service exceeded your expectations with such quick fund transfers! We truly appreciate you sharing your positive experience with us.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

It was really easy to use

It was really easy to use

30 July 2026
Pesa logo

Reply from Pesa

Hello Dele,

We're so glad to hear that you found it easy to use. We appreciate you taking the time to share your positive feedback with us.

Thank you for choosing Pesa.

Rated 5 out of 5 stars
Pesa logo

Reply from Pesa

Hello Tolu,

We're so happy to hear that our rates consistently meets your expectations. Thank you for sharing your positive feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Secured transanctions

Fast, good and secure.

10 March 2026
Pesa logo

Reply from Pesa

Hello Abdullahi,

We are so happy to hear that you found our service fast, good, and secure. We truly appreciate your positive feedback.

Thank you for choosing Pesa.

Rated 4 out of 5 stars

Reliable App for Currency Exchange and International Transfers

I've been using Pesa for over a year to exchange currencies and send money internationally, particularly to Nigeria. Overall, I've had a very positive experience.
The app is easy to use, offers competitive exchange rates that are often better than many other platforms, and transfers are processed quickly. I also appreciate that there are no hidden charges. Another feature I find very useful is the availability of multiple currency wallets, including GBP, USD, EUR, CAD, and NGN, which makes exchanging between currencies straightforward.
I currently use the app almost every week for currency exchange and international transfers, and it has been reliable.
My only concern is the recent increase in security checks. Having to enter a six-digit OTP every time I log in, followed by facial verification or another verification code each time I send money, can be a little inconvenient. While I understand these measures are designed to enhance security, I hope the process can be made more seamless without compromising safety.
Overall, I would recommend Pesa to anyone looking for a reliable app for currency exchange and international money transfers.

17 July 2026
Unprompted review
Pesa logo

Reply from Pesa

Hello Angela,

Thank you for a year with Pesa and for your kind words on our exchange rates, fast transfers, and multi-currency wallets, we are glad to have been reliable for your weekly exchanges and transfers to Nigeria.

We hear your concern about the added security steps such as OTP and facial verification. While we know these can feel like friction, they exist solely to protect your money and personal data. We are working to make them smoother without lowering our safety standards and your feedback on streamlining the process has been noted. We truly appreciate your recommendation.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

PESA is incredible

PESA is incredible . Easy to use and very user friendly!

27 July 2026
Pesa logo

Reply from Pesa

Hello Fehintola,

We are so happy to hear that you find Pesa incredible and easy to use. Thank you for your wonderful feedback.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

Really slow resolution of issues

Really slow resolution of issues. Everytime I transfer to the Peaa account I have to chat them up before I am credited. Very annoying... been waiting now for more than a day to get credited and no update from customer service.

26 July 2026
Unprompted review
Pesa logo

Reply from Pesa

Hello Medua,

We sincerely apologise for the recurring inconvenience you've experienced with your account credits and the delay in resolving your issue. We understand how frustrating it is to wait for your funds. We are actively investigating this matter to ensure a smoother experience for you in the future.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Pesa is stress free

Pesa is a good app to use for fast and efficient money transfer, stress free.

10 July 2026
Pesa logo

Reply from Pesa

Hello Eric,

We're so happy to hear that you find our app good for fast and efficient money transfers. Thank you for your positive feedback!

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Reliable and

Reliable and
Quick response

13 July 2026
Pesa logo

Reply from Pesa

Hello Chioma,

We're so happy to hear that our quick response and reliability met your expectations. Thank you for your wonderful feedback.

Thank you for choosing Pesa.

Rated 2 out of 5 stars

Warning. They’ve been holding up my transfer for four days now.

The transfer has been in progress for 14 hours. Support cannot provide a timeframe for resolving the issue or the cause. The money is blocked. I do not recommend it. I’m editing this post in light of the reply below. I contacted support at the address provided, and since July 9th, I’ve only been told that my case is being investigated. There are no concrete details or reasons given for the failure to process the transfer. It’s a good thing I didn’t deposit a larger amount. My funds have been blocked for four days now. EDIT I got my money back after 6 days, so I'm adding one star.

9 July 2026
Unprompted review
Pesa logo

Reply from Pesa

Hello Wladek,

We are truly sorry for the distress this has caused you.

We want to assure you that your funds are safe. Please reach out to us immediately at support@pesa.co with your transaction details so we can treat this as a priority and provide you with a proper update and resolution.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Reliable

Reliable, Fastest with Good rate services.
Excellent kudos to them. I have not regreted using them.

23 June 2026
Pesa logo

Reply from Pesa

Hello Celina,

We're so happy to hear you've had such a positive experience with our services! It's wonderful to know you find us reliable and appreciate our rates. Thank you for your kind words.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

So far

So far, I have not experienced any itch or issues in all of my transactions.
Transactions are so genuine, seamless and swift.
Hopeful for the best

28 June 2026
Pesa logo

Reply from Pesa

Hello Leonard,

We are genuinely happy to hear that your transactions have been so seamless and swift. We truly appreciate you sharing your positive experience with us and look forward to continuing to provide excellent service.

Thank you for choosing Pesa.

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