The renewed level of security put in place is great. However, OTPs arrive late and creates confusion when one resends cos it skips due to the multiple times when one is in a hurry to make a quick tra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It pays max exchange rates but sometimes delays the overall process for 4 to 5 days. Happened to me twice. But overall good experience
Company replied
This application is good but you people don’t keep to your promises,you said if I invite person,you will reward,I have invited more than 3 people who constantly use this app but no reward,fake promise... See more
Company replied
I love and appreciate the services. Money transferred with no hitches every time. Good rates. But? I'm still not satisfied with the customer services. Up until now my notifications about offers and ra... See more
Company replied
Company details
Written by the company
Pesa is a global money transfer platform that makes sending and receiving money across 60+ countries instant, free, and secure (includes Ghana, India, Mexico, Nigeria, Cameroon and more) With real-time competitive exchange rates and support for multiple currencies (CAD, USD, EUR, GBP, NGN) in one account. Whether you're in Canada, the US, EU, UK, or Nigeria, Pesa lets you pay bills, support loved ones, and earn bonuses on payments and referrals, all while keeping your money moving with you.
Contact info
Send money to 60+ countries
4.3
Excellent
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Platform is user friendly
Platform is user friendly, transfers are quick to get to destination accounts.
You should be more competitive with your exchange rate
25 June 2026
Reply from Pesa
Hello Akaninyene,
We're glad you find our platform user-friendly and transfers quick.
Please be assured that our rates reflect market conditions and processing costs, but we are always working to stay competitive.
Thank you for choosing Pesa.
Reply from Pesa
Hello Kingsley,
We are glad you found our app useful for transactions. We appreciate your positive feedback.
Thank you for choosing Pesa.
Poor communication feedback.
Poor communication feedback.
Ineptitude towards customer complain.
Issues unresolved are left unresolved.
Poor response to customer service
10 February 2026
Reply from Pesa
Hello Kenneth,
We are truly sorry to hear about your experience. We take this feedback seriously. You deserved better from us and we are committed to doing better.
Please reach out to us directly at support@pesa.co with your account details so we can personally look into your unresolved issues and ensure they are addressed promptly.
Thank you for choosing Pesa.
OOOO
My experience is great because pesa is fast and reliable. Since I started using pesa, sending money across has been easy.
Pesa rate is good and sometimes can be higher than other apps.
Pesa customer service is good and supportive. I have not had any issues with my transfer so far. So I pray 🙏🏾 it continues like that.
The company should continue doing their best to make sure they meet up to the Pesa company standards and also to try as much as possible to remain on top as the highest rate App.
I don't know if there's any other apps rate that is higher than Pesa. But for now all I know and can say is Pesa is the highest rate App to send money.
Thank you for making sending money across easy. Continue doing all that you are doing and more that you think is and will be better.
Thank you.
25 June 2026
Reply from Pesa
Hello Joyce,
We are so pleased to hear about your positive experience with our service. It's wonderful to know that you find our service fast, reliable, and that our customer support has been helpful. We truly appreciate your kind words and your continued trust in us.
We are committed to maintaining our high standards and providing excellent rates.
Thank you for choosing Pesa.
Reply from Pesa
Hello Festus,
We appreciate your feedback.
Thank you for choosing Pesa.
Poor network
Improve the network. It is very frustrating that most of the time I have to use an alternative app because Pesa refuses to load. When I try to log in, the app just goes blank, forcing me to use other apps. However, in terms of exchange rates, Pesa is better for some currencies.
24 June 2026
Reply from Pesa
Hello Kate,
Thank you for your honest feedback and for the kind words about our exchange rates. We are truly sorry to hear about the app's connectivity issues, we completely understand how frustrating that must be.
We are actively investigating these concerns to improve stability.
Thank you for choosing Pesa.
Very good app and staff are good in…
Very good app and staff are good in attending to customer online
25 June 2026
Reply from Pesa
Hello Kayode,
We are so happy you enjoyed your experience. Thank you for your kind words. We appreciate your feedback.
Thank you for choosing Pesa.
Reply from Pesa
Hello James,
We appreciate your feedback.
Thank you for choosing Pesa.
The experience is alright
The experience is alright, but I have challenges due to the OTP. When i check my email and come back to your page i have to start all over again. Except i have my email opened .
25 June 2026
Reply from Pesa
Hello Joyce,
We appreciate your feedback regarding the OTP process. We recognise the inconvenience of having to restart when checking your email. This is currently being investigated and feedback will be provided as soon as possible.
Thank you for choosing Pesa.
With Pesa
With Pesa, I've never felt alone: If I reach out, I get the support I need. And I am followed up to make sure that I am sorted out. Top notch support system.
25 June 2026
Reply from Pesa
Hello Anene,
We're so glad to hear you feel supported and that our team provides top-notch assistance. Thank you for your kind words.
Thank you for choosing Pesa.
I was making a transaction
I was making a transaction, and then boom the transaction rate reduced
4 February 2026
Reply from Pesa
Hello Akinlawon,
We sincerely apologise that the rate changed at the point of processing your transaction, we understand how this may be disappointing.
We appreciate your understanding and remain committed to providing the most competitive and transparent rates possible.
Thank you for choosing Pesa.
Reply from Pesa
Hello Inoussa,
We are truly delighted to know you had such a wonderful experience with us. We appreciate your kind words.
Thank you for choosing Pesa.
Reply from Pesa
Hello Aderonke,
We're glad you found our service swift and our rates good. We appreciate your feedback.
Thank you for choosing Pesa.
the company is trying ,but God help you…
the company is trying ,but God help you ,you have issue during the weekend the response and issue resolution is very terrible
6 November 2025
Reply from Pesa
Hello Johnson,
Thank you for your honest feedback and for acknowledging the progress we are making. We are sorry to hear that you experienced delay during the weekend.
We appreciate your patience and hope to provide you with a much better experience going forward.
Thank you for choosing Pesa.
Reply from Pesa
Hello Ifeanyichukwu,
We're so happy you had a great experience with our service.
Thank you for choosing Pesa.
Reply from Pesa
Hello Joseph,
We appreciate your feedback.
Thank you for choosing Pesa.
Fast transactions
They have a very fast transaction and are available anytime to resolve any issue with transactions
25 June 2026
Reply from Pesa
Hello Idowu,
We are so glad you had a great experience with our fast transactions and support. We appreciate your feedback.
Thank you for choosing Pesa.
Shit happened
24 June 2026
Reply from Pesa
Hello Ikenna,
We are sorry to hear you had a negative experience with us. We would like to understand what went wrong so we can make it right.
Please reach out to us directly at support@pesa.co with your account details and we will do our best to resolve your concern promptly.
Thank you for choosing Pesa
Reply from Pesa
Hello Irene,
We appreciate your positive feedback. We are glad you found our rates good.
Thank you for choosing Pesa.
Fast transactions and good rate
Fast transactions and good rate. Need more improvement in rates
25 June 2026
Reply from Pesa
Hello Ndukuba,
We appreciate your feedback on our fast transactions.
Thank you for choosing Pesa.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.