Penton Motor Group Reviews 

813
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable and friendly staff who make the entire car-buying journey remarkably smooth, pleasant, and completely pressure-free. People also deeply appreciate the thorough vehicle handover process, the helpful guidance received, and the continuous updates provided when exploring different options. Some reviewers were not happy with the poor after-sales communication and the ongoing difficulties experienced when trying to get vehicle repairs or parts sorted out properly. A few consumers additionally mentioned frustrating encounters regarding unhelpful customer service teams, unexpected delays, and completely unresolved mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming, professional, and... See more

Service

Users describe positive interactions with service, noting that staff members are exceptionally helpful,... See more

Product

Reviewers highlight positive aspects of product quality and vehicle performance, expressing satisfaction with... See more

Customer service

Consumers find customer service to be positive, frequently praising helpful representatives who explain every... See more

User experience

Clients share positive opinions on user experience, noting that staff members are polite, highly informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our initial meeting with Harry to collecting our new car the experience was 1st class. Harry clearly explained the options available to us & noted our requirements without any pressure to buy. Th... See more

Rated 5 out of 5 stars

Have just purchased an MG4 ev from Pentons in Salisbury. Everyone was very knowledgeable and helpful to us, taking us through the ins and outs of ev ownership. We were under no pressure to commit to b... See more

Rated 5 out of 5 stars

When we visited Penton Salisbury we were introduced to a salesman called Wilfie. He helped us through all the stages of selling our MG and purchasing a new Hybrid MG. He was a very professional and... See more

Rated 5 out of 5 stars

We had a great experience at Penton MG Salisbury with Sales Executive Wilfie Vincent who dealt with us from start to finish on buying our new car. He has a lovely, calm personality and was very knowle... See more


Company details

  1. Car Dealer
  2. Car Accessories Store

Written by the company

Penton Motor Group selling & servicing New Cars and Used Cars in the South of England, UK. Citroen, Peugeot and Vauxhall Main Dealers. Multi-make Used Cars.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

813 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(813)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Harry

Great service from start to finish which is very helpful for Motabilty users, Harry was very helpful and kept me informed of when my car would be in, he promised to call every 2 weeks even if there was nothing to say. Thank you Harry

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Prompt Service

I needed to purchase a vehicle quite quickly and this was done in 4 days, from first viewing to taking the vehicle away. The staff were very helpful and responsive, a great service!!

20 December 2025
Unprompted review
Rated 2 out of 5 stars

Hire car again for the third Christmas in a row?

The service rep was pleasant and tried to be helpful. But having already spend £6000 on the Ad-blue sysrem in August, we are very dissapointed that the light is on again and Penton feel its OK to ask for more money.
The car was in with the Ad Blu warning at Christmas 2023 & we hired a car. in 2024 we were 1/2 way to Middlesborough when the light came on, saying we had 250 miles before the car stopped. we sorted a loader and hired a car.
-This year, we hoped to be able to use our own wehicle after it being with penton nearly all August.
We're offering 2 stars as so far, we're still talking, and will (hopefully) modify this positively depending on what happens next.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Harry Riggs - excellent service!

Harry was great! I visited Penton Peugeot in Salisbury and there was no pestering or pushy sales! We were free to look around vehicles and even test drive them. I ended up purchasing a 3008 GT with a pretty nice rare spec - I highly recommend asking for Harry Riggs as he was professional and not pushy at all!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Good, informed advice to make a decision.

After owning VW Campervans for many years, it was quite challenging to find a replacement smaller van to suite our needs in the future.
The salesman, Harry at Penton, couldn’t have been more helpful in finding such a van in the Berlingo.
His advice and guidance was extremely helpful and made the choice an obvious one. Thanks Harry.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of dealing with Will…

I had the pleasure of dealing with Will & Matt, both were very professional & polite, we actually had some great banter with some laughs which made me feel very comfortable, there was no pressure selling, not even with the added products you can buy, they just explained the pros & cons & left the decision down to me. I would certainly recommend Penton, thank you Will & Matt.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff.

On entering peugeot, was greeted by Harry informed him of what I was looking for ,he was friendly helpful and informative. When I made my selection,he kept in contact through out the waiting process . Very helpful on handover and after I left with new vehicle..

7 August 2025
Unprompted review
Rated 5 out of 5 stars

We recently purchased a Peugeot 2008…

We recently purchased a Peugeot 2008 from Penton Peugeot Salisbury, and our experience with Harry was absolutely outstanding from start to finish. From the moment we arrived for the test drive, Harry was friendly, knowledgeable, and incredibly helpful. Every question or query we had was answered clearly and confidently, and he made the whole process feel smooth and stress-free.

The handover of the car was just as impressive — professional, thorough, and carried out with genuine care. We couldn’t be happier with the service provided, and Harry’s exceptional customer service really stood out. Highly recommended!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

First class for happy driving.

Excellent customer and sales service from Scott in the Christchurch branch of Pentons. Scott was very patient in opening several cars for me to try and then made the process of buying very straight forward. I was absolutely delighted on collecting the car to find that Scott had set all the driving modes up for me then spent time ensuring that I was fully conversant with the cars set up.
First class experience.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience at Penton MG…

We had a great experience at Penton MG Salisbury with Sales Executive Wilfie Vincent who dealt with us from start to finish on buying our new car. He has a lovely, calm personality and was very knowledgeable about all the car's features and was able to answer all the questions we had. Wilfie talked us through each step and handled the paperwork like a seasoned pro. We were so impressed with MG Salisbury, we would certainly recommend their services. Thank you for helping us choose a great car Wilfie.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Garage to buy a car from!

From start to finish my experience of my new car purchase was brilliant. Special thanks to Scott the salesperson who was extremely professional throughout the process and all of the background staff who ensured my vehicle was prepared to the highest of standards ready for collection. I would not hesitate to purchase another car from Penton.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Had the pleasure of dealing with Wilfie…

Had the pleasure of dealing with Wilfie Vincent when enquiring about a new car, and the service was outstanding from start to finish. He made the transition from my Corsa with racing stripes to a more family-friendly “dad car” with enough room for the pushchair completely stress-free.

Wilfie was friendly, knowledgeable, and genuinely helpful throughout the whole process. I would highly recommend Penton to anyone looking to purchase a car in the future.

⭐️⭐️⭐️⭐️⭐️ 5 stars!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service Harry Riggs.

From the moment we stepped into Penton Peugeot Salisbury show room we were made to feel welcome. Harry Riggs greeted us. A lovely respectful young man guided us from start to finish, with no pressure and has a very relaxed attitude so we felt very confident in him and Peugeot, a no rysh approach. Providing us with information and beverages when needed. Answering all our questions and making sure he had all the information needed so that my needs could be met. Organising test runs of the vehicles of my choice. Kept in touch with me during the ordering and delivery process. My car arrived earlier than expected. I am delighted. Thank you Harry.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Penton MG Salisbury

Wilfie was professional and patient with a no pressure sales approach. Nothing was too much trouble, he answered all my questions promptly and gave me the time and space I needed to make my decision without being hassled. Thank you Wilfie - 5* review for a 5* guy!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We bought our Peugeot 2008 GT hybrid today from Penton Salisbury. Jack Alexander was the sales executive who helped us with our purchase. Both my wife and I were delighted with Jack's approach and knowledge of the car together with the whole buying process. From our experience over the last two weeks and today we would recommend Penton.

28 October 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service and after care..

I was forced to use Penton Peugeot for nearly 7 years as I had a contract with Motability. In Feb 2025 the car broke down despite having a full service only a week earlier. The cam belt had snapped damaging the engine.

When RAC recovered the vehicle they were shocked that the cam belt had never been changed.

The Penton Poole service team lied to Motability stating that they had told me that I should not drive the car as there had been an engine problem.

The issue with that was it was a complete lie to try and deflect from their poor service as they should have changed the cam belt at 80,000, 100,000 miles or 120,000 every time it was in for a service, they should have checked it and they didn't.

I asked under a SAR for CCTV footage, for my phone recordings to the garage and not one thing they were stating was true. There no email, nothing on the service advisory sheet - they tried to shift and deflect all the blame on me to get out of paying for a new engine and then got caught out.

Previously, I had issues with ad blue being charged to motability and then not put in the car, I complained to the Service Manager by letter - no response.

I am relived to now be out of contract and will never choose Peugeot cars or vans due to the poor after care service demonstrated by this dealership over many years.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

A Great Big

A Great Big
Thank You!

🌟🌟🌟🌟🌟

The car is exactly what I was looking for, and thanks to Wilfie and the team @MG Salisburys dealership for all your help and service.
Twas plain sailing from start to finish.
I would highly recommend Penton Motor Group/MG of Salisbury to anyone looking for a new or used car.

I will definitely be returning for my next vehicle purchase and telling All I know.

Thanks again,

VICTORIA ANN SMITH-SAFE

16 October 2025
Unprompted review

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