Penton Motor Group Reviews 

We dealt with Sam Lever at Pentons. He was excellent very helpful and polite. A long time since we bought a new car and Sam helped us tremendously along the way with the technology, paperwork and delivery. He was brilliant

This is my second car from penguins at Christchurch,both times dealt with scott,very happy with his approach and knowledge.happy to recommend Scott and pentons in general.Will go there again when I need to

Recently bought a car with my daughter and met Matt Notley sales executive. He was very knowledgeable professional and friendly. We did not feel pressured or rushed at all went for a test drive for as long as we wanted. All my questions answered I would buy from there again in the future all a very positive experience with plenty of hot chocolate to help :)

He was very knowledgeable and adept at knowing our requirements and answering our questions .Sam made the experience very easy and pleasant thank you for an enjoyable and satisfactory result.

Scott Player was really friendly to deal with and took his time to let me look around the vehicle and answer questions I had. Post-sale Scott was very accommodating and went out of his way to help fix some issues with the vehicle following collection.

I purchased a used car from Penton Christchurch and unfortunately it was during the really wet weather so there was no opportunity for me to view the car dry or in sunlight.
Because of this I asked if there was any damage to the bodywork I should be aware of as it was a 9 year old car.
Salesman assured me just the odd age related stone chip.
When I was able to eventually see the car dry a few days later it was apparent immediately that it had been poorly resprayed on the front wing and also part of the passenger door.
I immediately took it back to Penton to point this out and was told I could have my money back or change to a different car but they weren’t prepared to rectify.
I looked into my rights over the weekend and was advised to contact the garage in writing quoting the consumer rights act 2015 that I should be able to have the damage rectified or a refund and that my choice was for it to be rectified as it was really inconvenient to be without a car as we had tied the purchase in with the sale of our old car and were caring for elderly relatives.
Penton replied and said the car had been ‘aggressively’ priced so they were only prepared to refund. I got a quote for the respray and sent it to them but again was told refund only and the choice to refund or rectify was theirs not mine.
I felt very under valued as a customer and not once did they admit to selling me a car that was obviously not up to the standard of a mainstream dealer. I did copy the MD/Owner Robert Wilson into my emails but received no reply from him which I suppose gives an indication of how little they value the customer.
I looked into my legal rights and consulted a professional but just wanted this bad experience over asap and don’t need the hassle of a legal battle which I am sure they rely on being the case with most people when they keep offering to refund. I have returned the car and received my full refund which was all carried out in a timely manner but I was very inconvenienced as I lost money on car tax and changing my insurance and obviously had the added inconvenience of sourcing another vehicle. I will never purchase from Penton’s again and they have been very shortsighted as bad service stories spread very quickly locally and have a snowball effect amongst friend/family/colleagues. It surely would have been better to put the customer first and just apologise for their non disclosure of a defect at point of sale and offer to rectify the issue. For a large garage this would have been a small amount spent on the respray weighed up against the no doubt loss of future business from those who will hear my story and read my review. The car went up for sale the day I took it back for an increased price of approx 20% which is very odd as used car prices tend to go down not up (especially by such a significant sum) and they obviously hadn’t had time to respray the panels!!
I am sure that if they do bother to respond to this review they will just say I was given my refund but that really wasn’t the point as they have mis sold the car and not apologised or put me as the customer first. It seems quite sad really that we are able to be treated this way even though we have legal rights they are very time consuming to enforce and therefore the big guys generally end up winning as we don’t need the hassle and they clearly know this is the case.

Great customer service from Sam Lever at Penton Salisbury, I bought another Citroen C3. Very pleased with Sam's guidance through the process of buying another car and very pleased with the new car. S. Ede

This was a great experience buying a second-hand car. I would say the particular car - MG4 Trophy - sold itself but actually it was certainly helped by Scott who was attentive without being overly so and whose restrained selling style was appreciated. He was helpful with all my questions, being a newbie to total electric cars as opposed to hybrid. We talked through the options and he was very helpful with the additions too. He allowed me the courtesy of not assuming anything or telling me but responded to my questions which is greatly preferable! Thanks Stuart - and I will be back to Pentons in Christchurch.

Purchased our first EV (MG 4) from Pentons Salisbury. We are delighted with the car & the EV experience. Abi has been most helpful & patient throughout. Good deal on a pre reg. car The transaction went smoothly with good handover. Post delivery queries e.g first home charging, were dealt with by Abi promptly.

Sam was very helpful in guiding us through the various options when we bought a car from Penton. Highly recommended company !

Just picked up our car today. A big shout out to Jake Cross, the trainee salesman, who was very polite, extremely helpful and professional. Most of all, not pushy!
The trade-in and the purchase was hassle free. Everything explained thoroughly to us. Things we asked to be done to the car, before purchasing, were done efficiently, and to a very high standard. Would definitely recommend this company.

AVOID! AVOID! AVOID!

I would not usually leave a company a review however, I have never encountered a company like Penton. They are not worthy of the 1 star required.

I purchased my vehicle 3 years ago and the moment I handed over the money the customer service vanished. From being misold the service package and needing to fight for a replacement windscreen that had been promised, I didn't think my experience could get worse.

In November the timing chain shattered and my vehicle was left with Penton for a repair. After informing us of the over £1000 bill for just investigating (which would take a month), we discovered through word of mouth that the vehicle had actually been recalled. Something Penton failed to inform us of. Thankfully Peugeot agreed to cover the cost of repair and a courtesy car, but it took a lot of chasing to ever get an updare and a call back despite their promises.

We were informed that the new part would not arrive until February and the car would remain with them. Inconvenient but is what it is.

Just after Christmas I then received a phone call to say that while they were closed my car had been broken into. I queried the damage only to he told that there was no forced entry as they had left it unlocked!! A fact I am sure they would not have told me if I had not asked. In fact I received more information about the events from the Bournemouth Echo, which painted them to be a vicitim of a showroom break in. Dorset Police didn't have my details and I had to advice them that it was my vehicle.

I went to check the vehicle and possesions that may be missing to discover the car battery had been stolen! An important piece of information they hoped I would never find out. Furious does not even cover how we were feeling and John, the services manager, came to speak to us, having no idea why we were angry. According to him, we should consider ourselves lucky that they had left it unlocked! Yet also told us the CCTV shows only our vehicle was accessed. Penton are unable to see that this is as a result of them leaving it unlocked. How does that make us lucky? This was followed by a patronising "don't worry, your vehicle is safe with us".

We received no proper apology, no accountability has been taken and nothing has happened to try and makes amends. Lizzie the customer service manager didn't acknowledge the majority of my formal complaint.

The new timing chain then miraculously appeared 2 months early. Hoping that would be the end of it and would never have to deal with them again.

Unfortunately this was not the case. Penton hadn't even run the recall that was needed to prevent the chain from shattering and my vehicle had to go back AGAIN!

My vehicle has now been tarnished, all faith and trust in Pentons ability to look after customers and vheicle has been lost and never again would I go there.

Penton promised that the recall notice would be removed within 24 hours now it has been actioned. Several weeks later it is still showing and preventing me from selling it. I don't know how to deal with such levels of incompetence any longer. I have gone from being annoyed and disappointed, to furious and now have nothing left.

Penton are an untrustworthy, delusional company who only care about lining their pockets.

I met with Matt Notley to purchase my new family car. He was brilliant throughout the process, Matt provided a lot of information about the car that no other sales rep had attempted to offer before. I had to quite a long drive to view and test drive the car, Matt was kind enough to have the car ready to drive away same day for me. Couldn't recommend enough and couldn't be happier with the experience. Matt has also been brilliant with after care too with regards to any questions I've had.

I bought a car from Penton's at the weekend. Scott Player provided a great service, keeping me informed with updates and ensuring I was completely satisfied before I left. Many thanks, Becky Nettleship

I recently bought a car from Penton MG and had a great experience with sales executive Matt Notley. He was friendly, professional, and made the whole process smooth and stress-free. Communication was excellent, and I felt well looked after from start to finish.

Highly recommend both Matt and the team at Penton MG! 🚗

I bought a car from Penton and found the experience very positive. Scott was pleasant, informative and helpful and the purchase process was quick and efficient.
I did have an after sale issue and Scott responded immediately and quickly identified that I had inadvertently activated the speed limiter!
I was very happy with Scott’s helpful and quick assistance in resolving my query. Thank you.

Afternoon talking to Scott on the phone we met him at pentons Bournemouth,a very polite approachable young man nothing was to much trouble a credit to the company.

A fantastic experience choosing my ‘new’ used car at Pentons Salisbury. Harry was helpful at every stage and really took time to listen to what I was looking for and help me explore all options. Nothing was too much trouble and there was great follow up after the sale. I feel reassured that I have purchased from a family business and that assistance will be there if needed in the future.

It was a great experience. Scott was very helpful and answered all my questions

Great service from start to finish which is very helpful for Motabilty users, Harry was very helpful and kept me informed of when my car would be in, he promised to call every 2 weeks even if there was nothing to say. Thank you Harry