Pennington Choices Reviews 

123
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff, highlighting clear explanations, engaging presentations, and well-structured webinars that make complex topics easy to understand. People note that the training sessions provide practical insights and useful guidance, ensuring that attendees feel well-supported and fully informed throughout the process. Some reviewers were not happy with customer service, noting frustrating issues with missed appointments, unexpected delays, and poor communication from the team. Consumers also reported instances of unhelpful responses, generic replies instead of accountability, and occasional aggressive interactions with staff members during home visits.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting the knowledgeable, friendly, and... See more

Service

Reviewers highlight positive aspects of service, noting that webinars are consistently informative,... See more

User experience

Users describe positive interactions with user experience, highlighting clear, concise, and jargon-free... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing appreciation for support and... See more

Response time

Consumers find response time to be ambiguous, with some reviewers noting that presenters engaged proactively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a survey completed by Pennington Choices and I just wanted to say how impressed we were with Shakher Dass. Not only was the report really thorough, but he also took the time to speak wit... See more

Company replied

Rated 5 out of 5 stars

Lee Woods delivered the HHSRS training and really got our team to engage in the subject. The session was well structured highlighting the very important Awaab's Law, other attributes of the training w... See more

Company replied

Rated 5 out of 5 stars

Pennington Choices provided (as usual) a great, informed, educated webinar on Awaabs law. The room was full..1000 guest's..the slide show was clear and informed. I have done a few webinar's with... See more

Company replied

Rated 5 out of 5 stars

It was refreshingly honest about what was required. Very little in the way of jargon. Time was apportioned to address numerous questions. It gave a clear 'direction of travel' for whatever level of... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Building Consultant

Written by the company

Pennington Choices was created in 2020 to provide services and outstanding customer experience to the social housing sector across the UK. We began our journey to help create safer environments for people and buildings. We have now worked with more than 800 public and private sector organisations across social housing, NHS, education, and rail and are continuing our growth journey. Our demonstrable track record and client loyalty prove we deliver on our promises, on time, and with quality. In 2024, we achieved the highest-ranking Gold accreditation in our first year taking part in the industry-wide recognised assessment, Investor in Customers. This award is based on feedback from both our clients and members of our team, highlighting our dedication to providing excellent customer service, experience, and expertise, as well as continued employee satisfaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(123)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very clear presentation

Very clear presentation, easy to follow, time to ask questions and they were answered at time of course

12 August 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you Scott for the feedback! It's great to hear the presentation was clear and that the Q&A time was helpful.

Rated 5 out of 5 stars

Great Session

Very good session and it was so thorough and detailed.

13 August 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks for your positive feedback, we hope to see you again at some of our future free webinars!

Rated 5 out of 5 stars

Really informative

Really informative, professional presentation. I felt a good balance between being welcomed, and comfortable, in asking questions whilst no pressure to do so and simply listen in to gain useful insight. Thank you.

9 July 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you for your feedback Carrie. We’re delighted to hear you found the presentation informative and felt you were able to ask questions as well as gaining insights to the questions that others asked. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fantastic informative webinar

ease of access to join the webinar. great, knowledgeable speakers who had the knowledge to really get to the heart of the matter being discussed. Webinar length was just right too but covered all the key points with plenty of time for questions to be covered.

9 July 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you Jo for your feedback. We are pleased to hear that you found our webinar with the Regulator of Social Housing helpful.

Rated 4 out of 5 stars

Pennington Choices Webinar

The content presented was up to date and addressed the recent changes, major challenges involved, and key aspects which must be be taken into account while issuing/applying for approval from Building Safety Regulator.
The presentation slides were also shared later after the webinar, which helped reviewing the topics discussed.

11 June 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you Alan for your feedback. We are pleased to hear that you found our webinar with the Building Safety Regulator helpful.

Rated 5 out of 5 stars

Always great to attend these seminars…

Always great to attend these seminars with Pennington's its great how proactive they are at brining experts together from across the sector and having access to key individuals with sector specific knowledge and examples.

11 June 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you for your kind words! We're delighted you value our free monthly webinars and the opportunity to connect with sector experts. We’ll continue bringing together the right voices to share insight and practical examples.

Rated 5 out of 5 stars

Delivery of the training was to the point with key takeaways

Delivery of the training was very well organised, to the point and with key takeaways that would enable me to understand and deliver a better service. Really good explanation about the issues on compartmentation, fire doors and how the current legislation is interpreted on high rise blocks. Would recommend the training.

14 May 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you Diego for your positive feedback, we are pleased to hear that you found the webinar useful!

Rated 5 out of 5 stars

Fire Safety Regs and Info.

We recently got involved with this company to complete our Fire risk assessment. Although they are a huge company they are very attentive and contactable and so far have offered an amazing service. Adding to the amazing service, they run regular course and webinars to which those who are signed up to receive their emails are invited to watch/attend. I saw they were doing a webinar on fire safety regs and compartmentation, so I applied for a place. The webinar was very well presented, with a number of experts providing information which for myself is invaluable. They also offered a Q&A at the end of the webinar and also forwarded a recorded version of the webinar to rewatch. I have nothing but praise for this company and their after service. An excellent webinar lead by excellent in the know experts, I look forward to the next one. Thank you Pennington Choices.

14 May 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Fantastic to hear you've had a positive experience with our Fire Safety team, and that you enjoyed our Fire Safety webinar. Thanks for the great feedback Matthew!

Rated 5 out of 5 stars

CPD IS BRILLIANT

The CPD IS BRILLIANT

14 February 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks Mukesh, glad you enjoyed our webinar on Passive Fire Protection: Legislation, compartmentation, and fire doors.

Rated 5 out of 5 stars

Very informative

Well organised webinar that was really useful and informative.

14 May 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you for your feedback! We appreciate you joining us and hope to see you at future webinars.

Rated 5 out of 5 stars

It was very informative presentation…

It was very informative presentation and well presented by all involved.

15 April 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Hi Matt, thanks for your feedback following our Building Safety Act 2022 webinar. We’re pleased to hear you found the session informative and well delivered.

Rated 5 out of 5 stars

Building Safety Act 2022 webinar session

The Session was very informative and interactive. I learnt quite a bit about the Building Safety Act 2022 and now have an appreciation of where this needs to be reflected within our management system documents and as company where we need to be mindful, diligent and indeed the informed and intelligent customer and contractor

9 April 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you Nick for your feedback. We're pleased to hear you found the webinar informative and engaging, and that it helped clarify how the Act impacts your management system and responsibilities.

Rated 5 out of 5 stars

Very informative update on Building…

Very informative update on Building Safety Actin - and at no cost!

9 April 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Hi Paul, we're delighted to hear you found the Building Safety Act update informative, thanks for joining us!

Rated 5 out of 5 stars

The panel were amenable and…

The panel were amenable and knowledgeable about the subject area and kept the parameters concise.

9 April 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you for your feedback Simon! We appreciate you taking the time to join us, and hope the knowledge our experts shared proves helpful.

Rated 5 out of 5 stars

MBNL review (Telecoms infastructure client_

Excellent to hear about other peoples experience of the HRB process but also useful to learn how you are dealing with HRB applications

9 April 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you Simon for taking the time to leave us feedback! We're glad you found value in hearing others’ experiences with the Higher-Risk Buildings process. We think it's important to share insights and support best practice. Hope you can join us on another webinar soon.

Rated 5 out of 5 stars

Informative webinar

I attended a very useful webinar on building safety. The team had lots of great insights!

9 April 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you Stephen! We're so pleased you found the webinar useful and that the team's insights were helpful.

Rated 4 out of 5 stars

Relevant and well timed CPD event.

Relevant and well timed CPD event.

The course was very well delivered and covered a topic that is a concern for many Local Authorities / Social Landlords at the minute.

9 April 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Hi John, thanks for your feedback! We're really pleased to hear you found the 'Building Safety Act 2022: Gateway applications for building work' webinar relevant and well timed for Local Authorities and Social Landlords. We appreciate you joining us.

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