Pennington Choices Reviews 

123
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff, highlighting clear explanations, engaging presentations, and well-structured webinars that make complex topics easy to understand. People note that the training sessions provide practical insights and useful guidance, ensuring that attendees feel well-supported and fully informed throughout the process. Some reviewers were not happy with customer service, noting frustrating issues with missed appointments, unexpected delays, and poor communication from the team. Consumers also reported instances of unhelpful responses, generic replies instead of accountability, and occasional aggressive interactions with staff members during home visits.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting the knowledgeable, friendly, and... See more

Service

Reviewers highlight positive aspects of service, noting that webinars are consistently informative,... See more

User experience

Users describe positive interactions with user experience, highlighting clear, concise, and jargon-free... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing appreciation for support and... See more

Response time

Consumers find response time to be ambiguous, with some reviewers noting that presenters engaged proactively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a survey completed by Pennington Choices and I just wanted to say how impressed we were with Shakher Dass. Not only was the report really thorough, but he also took the time to speak wit... See more

Company replied

Rated 5 out of 5 stars

Lee Woods delivered the HHSRS training and really got our team to engage in the subject. The session was well structured highlighting the very important Awaab's Law, other attributes of the training w... See more

Company replied

Rated 5 out of 5 stars

Pennington Choices provided (as usual) a great, informed, educated webinar on Awaabs law. The room was full..1000 guest's..the slide show was clear and informed. I have done a few webinar's with... See more

Company replied

Rated 5 out of 5 stars

It was refreshingly honest about what was required. Very little in the way of jargon. Time was apportioned to address numerous questions. It gave a clear 'direction of travel' for whatever level of... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Building Consultant

Written by the company

Pennington Choices was created in 2020 to provide services and outstanding customer experience to the social housing sector across the UK. We began our journey to help create safer environments for people and buildings. We have now worked with more than 800 public and private sector organisations across social housing, NHS, education, and rail and are continuing our growth journey. Our demonstrable track record and client loyalty prove we deliver on our promises, on time, and with quality. In 2024, we achieved the highest-ranking Gold accreditation in our first year taking part in the industry-wide recognised assessment, Investor in Customers. This award is based on feedback from both our clients and members of our team, highlighting our dedication to providing excellent customer service, experience, and expertise, as well as continued employee satisfaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(123)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awaabs Law 6 months on

A great informative insight again from Pennington. Thank you for sharing this general insight where we can all learn and ensure we are doing the best we can to do the right thing.

22 April 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you Garry for the great review!

Rated 5 out of 5 stars

Pennington Choices - Exceptional & Informative

Pennington Choices recently delivered an Awaab’s Law awareness and compliance session, and it was extremely informative, well-structured, and highly relevant to current housing sector responsibilities.

The session was delivered in a clear and professional manner, breaking down the legal requirements of Awaab’s Law into practical, real-world expectations for landlords and housing providers. The presenters demonstrated strong subject knowledge and were able to explain complex regulatory obligations in a way that was easy to understand and directly applicable to day-to-day operational roles.

Particularly valuable was the focus on proactive damp and mould management, tenant safety, and organisational accountability. The session emphasised not only legal compliance but also the wider duty of care owed to residents, reinforcing the importance of timely investigations, effective communication, and robust record-keeping.

The training was engaging throughout, encouraging discussion and reflection on existing processes while offering practical guidance on how organisations can strengthen their approach ahead of the legislation coming fully into force.

Overall, this was a well-delivered and impactful session that provided both strategic insight and practical learning. I would highly recommend Pennington Choices for organisations seeking clear, professional guidance on Awaab’s Law compliance and best practice within the housing sector.

22 April 2026
Unprompted review
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Reply from Pennington Choices

Thank you Sid for taking the time to leave us such a detailed review. We are glad you found the session valuable, and hope to see you at another in the future!

Rated 1 out of 5 stars

Despite the denial previously this…

Despite the denial previously this company again chooses to disregard customers . This is the same company that said it wasn't them despite proof. And today they denied visiting my home despite cctv . All of which was recorded via s.a.r of contact. Any response unless a full and honest response will be added to the list of lies that accent homes already have . !

24 March 2026
Unprompted review
Rated 4 out of 5 stars

BSA and HRB

Good practical answers to real situations.

18 March 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you Colin, we are glad you found the session useful.

Rated 5 out of 5 stars

2026 Fire Safety Updates

2026 Fire Safety Updates: Excellent session, clear, concise and applicable to real world.

18 February 2026
Unprompted review
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Reply from Pennington Choices

Thank you for taking time to share your thoughts on the session!

Rated 5 out of 5 stars

Pennington's Choices as a review

As part of CPD and a prompt for going back over things, I find Pennington's really useful. The webinars are always interesting, not overly taxing and the time between slides and additional information of a good time.

Thankfully this prompt is for BS9792 which is another self review.
The reminder that the RPEEPs is only for specified buildings also came at a good time as limited resources.

Good company and good standard of webinars/events. Highly recommended

18 February 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you for taking the time to leave us a review Clive. We hope you’ll be able to join us again for one our webinars!

Rated 4 out of 5 stars

A thorough all round perspective on…

A thorough all round perspective on what RPEEPS is, why this is legislation, and the areas of relevance in terms of practical application. The only downside was that the slides were some time expiring before i could take down sufficient notes, but all else, the Q&A was very helpful! For ref. i had working knowledge of PEEPs previously, from working as a Commercial FM Manager.. So there was already some insight into this very relevant policy for evacuation.

18 February 2026
Unprompted review
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Reply from Pennington Choices

Thanks so much, Edmond, for your positive feedback - we’re really pleased you found the session worthwhile.

We know the webinars move at a quick pace, so we send the slides to all attendees afterwards, and they’re also available to watch OnDemand on our website. If the slides haven’t reached you, please email us at asktheexperts@pennington.org.uk and we’ll happily send them over again.

We hope to see you to another webinar soon!

Rated 5 out of 5 stars

Informative and easy to digest

This was a really informative webinar, which delivered the information in a way that was easy to digest and feed into working practice. The Q&A section led to some interesting discussion. I would recommend this to anyone wanting to stay up to date with regulatory changes.

18 February 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Hi Steph, thanks for sharing your experience with us. We are pleased to hear that you found our Fire Safety webinar easy to digest and would recommend it.

Rated 5 out of 5 stars

I always find Pennington Choices to be very informative

I always find Pennington Choices to be very informative with a range of experts to cover all topics covering a good range of consultive services.

18 February 2026
Unprompted review
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Reply from Pennington Choices

Thanks for taking the time to provide us with your feedback Vikki - it's great to hear that you are engaged with our wider service offering and find our experts informative. Hope to see you on another webinar soon!

Rated 5 out of 5 stars

Webinar Review - 18/2/25

Very good informative and professionally delivered webinar, which contained thorough presentations on the forthcoming legislation to introduce RPEEPS on 6th April 2026. Much appreciated.

18 February 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks for your feedback Paul - hope to see you on another one of our free monthly webinars in the future!

Rated 1 out of 5 stars

Stock assessor aggressive

I am writing to make a formal complaint about an assessor Adeel Kayani who came to my door at 1pm, I was in my property when he knocked on the door I answered and he said he was here for a survey I said I'll check for a letter and I bought back a letter I had received earlier in the week about my electrical survey. I showed him the letter and said it was dated for survey next week at this he got very aggressive and angry and said 'that's not me I'm here for mould and windows' and began to raise his voice. I told him not to get aggressive and told him to leave and took his details.

6 February 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Hi Jay, thank you for contacting us both online and directly. As you know, this matter is currently being reviewed internally by the Head of Service. We will provide an update as soon as one is available.

Rated 5 out of 5 stars

My First time sitting in on a webinar…

My First time sitting in on a webinar with Pennington Choices and I found the subject matter very interesting and came away with some extra knowledge and questions about what I already knew from previous years of being in the building industry. Definitely would take the time to sit in for more webinars in the future.

30 January 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Hi Dennis, thank you for taking the time to leave us a review! It's great to hear that you found the webinar useful, hopefully we will see you at another in the future.

Rated 4 out of 5 stars

Great coverage of the subject

Great coverage of the subject, although a lot to take in at one go.

28 January 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks for your feedback Richard. There was a lot to cover on this month's webinar, I will pass your feedback onto the team so it can help shape future monthly webinars. You can also watch again OnDemand from our website, should that be helpful.

Rated 5 out of 5 stars

i find the webinars to be informative

i find the webinars to be informative , containing enough detail, without going too deep into the subject. and they are always easy to follow. I have shared the videos with colleagues to aid my teams learning.

28 January 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks Dave, glad you and your team are enjoying our monthly webinars.

Rated 5 out of 5 stars

Housing Ombudsman

Excellent details and well presented

28 January 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks for taking the time to leave us a review Neill!

Rated 5 out of 5 stars

fantastic and informative

very informative really good information, the delivery of the information was great

28 January 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks Lisa, glad you enjoyed the webinar!

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