pbm Property Management Reviews 

I live at Centrillion Point – a building “managed” by PBM – and after this week, I’ve truly seen what they’re made of. On July 4th, a water pipe burst and flooded the pump room. Sounds serious, right? It was. Yet it took six hours for anyone to show up, during which time water continued gushing out at high pressure, causing even more damage. Result? No running water in our apartments for nearly five days.

Their solution? A generous 4–6 bottles of water per day per flat. Oh, and a single working tap for 190 apartments. I wish I were joking. Communication has been poor at best, dishonest at worst – claims of engineers working on site turned out to be untrue, and their delays to dealing with it in the first place have led to electrical damage. They didn’t bother getting weekend engineers – likely to save on costs – and dehumidifiers and fans weren’t even brought in until two full days after the flood.

To make matters worse, no one from PBM has physically shown up. Not a single check has been done on the vulnerable residents of this building – no support, no welfare calls, just complete silence.

And this is just the latest disaster in a long line of failures:

The building is not up to fire safety codes, which means we rely on 24/7 fire marshals and now with NO water, if a fire broke out, the hydrants wouldn’t work.

The alarm system is faulty and constantly goes off, making it impossible to trust in an actual emergency.

The lifts? One lift working for 8 floors is a regular feature here. We've had periods of 8+ months with only one operational.

The front entrance? Still a construction zone. Ripped-out walls and exposed wires, with no clear end in sight.

All this from a company that claims to "enhance value," "bring people together," and "spread the love." What they actually spread is frustration, false promises, and a shocking level of neglect.

At this point, one has to wonder: Would this level of mismanagement be tolerated in a different postcode? With a different demographic? Because it’s hard not to notice who’s being left behind here.

PBM, you’re not managing anything – you’re just collecting service charges while letting our building fall apart. It’s disgraceful, dangerous, and frankly, it shouldn’t be legal.

Horrible experience we don't have any tap water running in any of the flats in Centrillion Point since 4th July and today is 7th still situation is same. More than 100 flats and families got impacted but still issue is not resolved yet. Old people, people with babies use to live and unable to manage with just bottle water.
Noone is providing concrete answers. There's no ETA as well on this situation. It's very difficult to live and manage without water but no one is considering this seriously.

Worst company, don’t trust their service.
They don’t care if people suffer from emergency need. I have my personal experience staying one of the apartments from their service. Pathetic… trust me. If you reading this for genuine comment then believe this comment. Not even single star

Continuously failed my PBM- I’ve only lived here 8 months, and have already had so many issues with PBM. First incident was December last year, I was the only property who’s gas supply was suspended due to a leak- upon speaking with the gas specialist no gas was leaking but yet had no GAS for nearly 3 weeks. Me and my 5 year old son ended up in hospital with Influenza Type A- nobody from PMB seemed to care and only issued temporary heating 2nd week into having no gas . At Centrillion Point our fire alarms system constantly goes off and forced to evacuate the building at 2am and not allowed into the building until being told to do so, children not being able to attend school because sleep is being interrupted. Our water system has been shut off for 4 days now and we’ve only received one delivery of water . This is inhumane and unacceptable and not even animals should be treated this way .

Address: Croydon, Centrilion point

Issues all the time.

Starting from lift not functioning (Imagine climbing stairs 10 floors to get to your home after busy office hours), mischievous false fire alarms at odd hours and most embarrassing one, no water supply to 120 family house holds for 4 days and counting.

What a bunch of fraudsters.
Poor customer support of the response team in emergency situation and yes , they are quick to reply on Trust pilot...

I am a resident of Centrillion Point and feel compelled to write this negative review for PBM regarding the ongoing water supply disruption that began with a burst pipe on 4th July. As of today, 7th July, this critical issue remains unresolved, leaving residents without access to a basic human necessity – water – for four consecutive days.

The response from the property management team, Premier Block Management, has been marked by a troubling degree of incompetence and delay. Despite claims that the issue has been addressed over the weekend, dehumidifiers were only delivered on 6th July, a full two days after the incident. This raises an important question: Why was there such a significant delay in initiating the drying process of the pump room, which is essential to restoring the water system?

Even more concerning is the fact that no engineer or contractor attended the site until six hours after the initial pipe burst. For a matter as urgent and essential as water supply, such a delay is entirely unacceptable and suggests a lack of urgency and preparedness on the part of the management.

They have been sending emails but there has been no prope communication to residents regarding whether any replacement parts may be required, nor has there been any realistic timeline provided for when the water supply will be reinstated. Daily email updates have proven vague and unhelpful, merely stating that an engineer will attend "tomorrow", with no concrete plan or accountability.

The claim that water is available for cleaning is misleading. The only available source is a single tap on the ground floor catering to residents of 190 flats, which is clearly marked as not suitable for drinking. Residents – including the elderly and families with children – are being forced to queue for long periods and carry water up in multiple trips, several times a day. This is not only impractical and unsustainable but an affront to basic human dignity.

Despite reassurances, the actions taken so far have fallen well short of what one would expect in a situation involving essential living services. Residents have been left to endure significant distress and inconvenience, with no access to drinking water, bathing, cooking, or cleaning facilities within their own homes for an unreasonably long period.

This level of mismanagement is inexcusable

(Centrillion Point, Croydon)

I am appalled by the continued mismanagement of Centrillion Point by PBM Property Management. Their lack of responsibility, poor communication, and failure to address urgent issues is putting residents at risk and making daily life extremely difficult.

Fire alarms have gone off multiple times during the night without cause — four times in 48 hours in June alone. Families are being forced to drag children out of bed at 2am. These false alarms have become so frequent that residents no longer take them seriously, which is incredibly dangerous should a real emergency occur.
The lift is constantly out of service, making it especially hard for elderly residents, parents with prams, and disabled tenants.
The reception area has been left looking like a building site — stripped down and neglected, with no sign of repairs or progress.
On Friday 4th July at 11:30am, a burst water pipe flooded the electrics, leaving all 190 flats without running water for several days. We’ve been unable to wash, flush toilets, or clean. PBM's response was shockingly inadequate: they provided just four 2-litre bottles of water per flat per day, and only after over 150 tenants chased them down for a resolution. A proper industrial dehumidifier — necessary to dry the affected room — was only brought in two days later, on Sunday night. We’ve now been told that water won’t be restored until Tuesday 8th, forcing residents to rely on public facilities.
Safety and security are also a major concern. Items — including heavy objects — have been thrown from windows into the car park. My own car window was smashed, costing me £600 to repair. Despite reporting this to Sam Cole (PBM’s property manager), he did nothing to notify residents or prevent further incidents.
PBM’s lack of communication, failure to act, and overall incompetence is unacceptable. Sam Cole, in particular, has been unresponsive and ineffective throughout all of this.

PBM should be audited immediately. As it stands, they are not fulfilling their basic duties as a property management company. Their negligence is putting residents’ safety, health, and well-being at risk

One of the worst service provider I have ever seen. For last 4 days we don't have water and PMB is not actioning anything and none of the person from last 4 days is on site.

One of the worst management experiences I’ve ever had. There was no water for three days, and during that entire time, we received zero updates. Maintenance was completely unresponsive, and no one took responsibility or communicated anything to the residents. Extremely disappointing.

A very quick and efficient service by the team.

I had a series of questions that I put to the team - I have found that by calling, you can, like most companies, get "passed around" somewhat, although this one is generally well above average for customer service, historically... Today, I decided that I would just ask the right questions all via e-mail and was met with multiple great service from a young lady called Sabrinas Haghdoust - Very prompt, helpful and polite. Keep up the good work! :-)

Had great support from Olivia, who was extremely prompt with communication and with resolving my query.

Sabrina H has been very helpful with my enquiry.

I was extremely impressed by the help afforded me, by Olivia Butler, PBM Portfolio Supervisor.
She was prompt with answers, for my concerns and I very much appreciate that.

I recently locked myself out of my online customer account. When I messaged PBM, Sabrina Haghdoust responded promptly and was really helpful. Very grateful :-)

Olivia Butler was very helpful and replied to my email in a timely manner. Thank you very much for her help.

Excellent communication and swift attention to an update of records today all by Olivia Butler. She clearly understood exactly what needed to be achieved and informed me it had been completed much sooner than had been expected. Thank you!

Worst property management company ever. All staff members are aliens, shameless and not worth of penny.

Thank you to Carlee Foot of PBM Property of which helped greatly in answering the final questions to allow us to finally complete on the sale of our apartment .
Your help was truly appreciated Carlee.

So far any dealings I have had with pbm have been dealt with I’m in the process off selling the flat so we see what kind of responce I have when it comes to getting paper work for sale to go through