Pavilion Broadway Reviews 

365
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

What an amazing experience from start to finish . Wonderful friendly and helpful staff in store , giving us that personal touch . The delivery men were extremely friendly and went over and above fo... See more

Rated 5 out of 5 stars

The service from Scott & James was excellent! Great communication! Courteous, Smiling, Careful. Took their shoes off on entering my home! Sounds basic but now-a-days most delivery personnel don’t d... See more

Rated 5 out of 5 stars

I am really pleased with my sofa. The staff were excellent at delivering exactly when I needed it. I got a tracking email first thing although this didn’t update during the morning, which would’ve b... See more

Rated 5 out of 5 stars

What great service, ordered online, immediate phone call to confirm order. Short turn around time, can choose am or pm delivery slot, with tracking Both David and Mark the delivery lads, where fab... See more

Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store
  7. Sofa Store

Written by the company

Pavilion Broadway is a family-run business founded in 2008. Championing British brands such as Duresta, Vispring & Parlane as well as leading international designer furniture, lighting and home accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

365 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(365)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic as always

Fantastic as always, top quality furniture! and service

3 February 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Adrian. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Excellent customer service and help…

Excellent customer service and help both prior to buying the sofa, and afterwards. Very professional and helpful logistics team too.

31 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Kate. We're so glad you are happy with your sofa and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

What we wanted, when we wanted it - simple as that.

Good quality mattress, delivered within a week rather than some competitors who had nothing available until June! It baffles me why this is not how bed and furniture sales are organised by all in this country.

What we wanted, when we wanted it - simple as that.

29 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Andrew. We're so glad you are happy with your mattress and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Good company

Good company, nice showroom quick delivery. Staff were friendly

29 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Mick. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 4 out of 5 stars

Fab products

Fab products, took a little nudge to get delivery organised but really pleased with them. Would use again.

26 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Jane. We're so glad you are happy with your purchase. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Friendly and knowledgeable service

Friendly and knowledgeable service. Our furniture was delivered quickly and unlike mays companies to the room (in this case our bedroom). PB were also really efficient in sorting out a problem with one of the pieces of furniture.

26 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Darrall. We're so glad you are happy with your furniture and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

best service

brilliant service from start to finish, very smooth and notified from the beginning with continued updaes, texts and email.

Easily tracked item and arrived within 2 days or ordering! Top Quality.

26 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Xen. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Quality, quality, quality!

I love Pavillion Broadway . and the fact that it is still a rare family business....quality service, a superb range of furniture and accessories with varied price points, help at hand and nothing too much trouble. Lots of British goods too...it's an absolute gem to while away an hour or so, I never leave empty handed!

26 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Wendy. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Love!

After having a VERY bad experience with another company called ‘Shabby Store’, I was delighted when I saw the exact same ginger jar for sale at Pavilion Broadway and it was cheaper due to being on sale too!
I ordered on Monday and my item was delivered on Wednesday morning! It arrived well packaged and in perfect condition, love it so much, thank you!

26 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Sophie. We're so glad you are happy with your ginger jar and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Lovely traditional side table

The side table we ordered fits perfectly in our cottage. It is exactly as it looked on the website, it's sturdy and well made.
The table arrived on time and very well packed.
We would definitely consider using this company again.

25 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Christopher. We're so glad you are happy with your side table and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Another lovely buy from Pavilion

Lovely cabinets arrived today and very happy with them Nice quality and good price . Great place to do business Thanks

25 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Mrs Coupe. We're so glad you are happy with your cabinets and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Great customer service from Pavilion Broadway

Purchased a pair of wingback chairs after browsing online. Contacted customer service before paying just to make sure the stock level quoted on their website was correct. It was and items were delivered on the selected day and within the time slot given. Excellent products and service - thank you

23 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review. We're so glad you are happy with your chairs and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Wonderful product

Wonderful product, stylish, great quality & delivered on time by courteous staff. Regular updates from Pavilion. Excellent service

15 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Good price and service

We bought a table and chairs, and had shopped around, but the price was best at pavilion broadway. The delivery time was quick, and when one of the chairs came with a small chip on the leg, they replaced it straight away, no quibble, so their customer service is good also. We are very happy with our purchase and would shop there again.

12 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Gill. We're so glad you are happy with your table and chairs and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Excellent from initial order to…

Excellent from initial order to delivery.
The furniture was delivered within a week of placing the order and the whole process was smooth and efficient. The delivery and build of furniture was completed efficiently and professionally.
The price was also much more competitive than other suppliers. I would definitely buy from this company again without hesitation.

8 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Emma. We're so glad you are happy with your furniture and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Tetrad Harris Tweed Sofa

Our sofa was delivered quickly and is perfect for our room. Delivery drivers were friendly and helpful. Overall a very positive experience.

6 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review. We're so glad you are happy with your sofa and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

an absolutely amazing store with a…

an absolutely amazing store with a fabulous range of product.
we found exactly what we wanted and at a great price too.
The delivery was handled very efficiently with fantastic communication throughout.
Would highly reccomend.

5 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Nicholas. We're so glad you are happy with your sofa and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Accent chair delivery

Kept me informed at all stages of the delivery. Arrived slightly ahead of schedule by 2 polite and efficient drivers. would certainly buy from Pavilion Broadway again.

5 January 2022
Unprompted review
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Reply from Pavilion Broadway

Thank you for your review, Gillian. We're so glad you are happy with your chair and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

Excellent

Excellent sales staff and perfect delivery. Very pleased indeed.

5 January 2022
Unprompted review
Pavilion Broadway logo

Reply from Pavilion Broadway

Thank you for your review. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your interior needs again in the future.

Rated 5 out of 5 stars

The price was extremely competitive and…

The price was extremely competitive and delivery swift. the items is very large and fragile but was carefully delivered will full tracking information in perfect order.

22 December 2021
Unprompted review
Pavilion Broadway logo

Reply from Pavilion Broadway

Thank you for your review, Michael. We're so glad you are happy with your chandelier and the service our team provided. We look forward to helping you with your interior needs again in the future.

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