House of Isabella Reviews 

I’m absolutely delighted with my purchase!

This was my first time ordering from House of Isabella, so I was a little apprehensive. It can be hard to know which companies are trustworthy or whether items shown online match what you'll receive.

I’m thrilled to say the sofa is exactly as described—excellent quality, with beautiful fabric and colour and a lovely finish. The extra pair of legs was a wonderful surprise and completes any design perfectly.

Delivery was impressively quick: my order arrived within just 10 days.

I’d happily recommend House of Isabella, and I’ll be keeping an eye on the latest news on their website!

Extremely Disappointing Experience – Would Not Recommend

I purchased a Keiichi Reclaimed Oak Coffee Table from House of Isabella for £1,099, expecting a premium product and a level of customer service to match. Unfortunately, the whole experience has been incredibly frustrating.

When the table arrived, I was disappointed with the finish. There was a prominent dark area across the tabletop which, in my opinion, looked nothing like the product advertised on their website.

I contacted House of Isabella immediately to arrange a return, and this is where the problems really began.

What should have been a straightforward return turned into weeks of unnecessary emails, photographs, videos and constant chasing. Rather than making the process easy, I repeatedly had to justify my concerns and was initially expected to pay £288 to return the table.

I had to raise the issue of my consumer rights and even initiate a dispute through my bank before the return process progressed.

Even after the table was collected, I was left chasing confirmation that it had been received, inspected and that my refund was being processed.

I have now finally received my full refund, but that does not excuse the experience.

At this price point, I expect a company to take ownership of problems, communicate proactively and treat customers with respect. Instead, I felt that virtually every stage of the process required me to chase for answers.

I have no issue with a company selling expensive furniture, but premium prices should come with premium customer service.

My advice would be to think very carefully before ordering from House of Isabella, particularly if there is any possibility you may need to return an item.

A thoroughly disappointing experience, and I certainly won’t be purchasing from them again.

Part of my order was delivered quickly and well packed. The other item of my order was slower and on checking it was actually being sent from elsewhere. However house of isabella were very helpful and looked into it then let me know. I would buy from here again.

Ordered a clock on pre order. Didn’t arrive.
When I e mailed to cancel it was suddenly in stock.
Was sent out whilst on holiday. Large item and must have been left by courier.
Now it’s my responsibility for it missing.

Ordered from website. Kept informed of delivery and item was as described

Absolutely love my Maddison shelves (7 in various sizes).
The only negatives were the inability to buy single shelves in some sizes (which I assume is a supplier issue) and the delivery time as one of the sizes was out of stock …. But overall, really well made and they have the wow factor.

Beautiful desk, great communication and delivery within just a few days. Really pleased with my purchase!

DO NOT ORDER FROM THIS COMPANY!
We ordered two mirrors in the middle of summer but unfortunately they were too small (our fault). They kindly issued us a refund. We then ordered the correct sized mirrors and one came broken, we reported this and they sent us a replacement mirror. They then sent us another and it came broken again. They then sent us 2 of the first mirrors that were the wrong size and wont let us return it even though they sent us completely the wrong mirrors. It shouldnt be hard to deliver us two of the same mirrors that arent broken!!! We’ve been waiting months for this and now they wont even send us the right mirror even though they messed up and sent us the wrong ones!!!

To reply to the post below:

2 replacements on separate occasions were sent and were broken. We were on holiday while the second replacement was delivered, we can prove this by sending flight details. As soon as we got back on the 4th (late night/early morning of the 5th) it was reported to you on the 6th to which you actually sent 2 more replacement mirrors but completely the wrong type! Following that you have now refused to send the correct replacement and as per my email this is against section 31 consumer rights act and section 19 and 66 risk and satisfactory quality. I request a replacement mirror or a refund of £130.26 AND a courier to collect the incorrect mirrors and broken replacements. You have 4 days.

Bought a beautiful floor lamp , love the colour and style. Very well packed both base and shade.
Fast and efficient service from start to finish. Will definitely buy from again
Thankyou

I had to wait for the item but was so pleased that it felt like no time had passed. It is perfect and very realistic. A great addition to my home. House of Isabella was great keeping me updated throughout the whole process. Will purchase from them again.

Prompt service and well packaged

Love the Chair and foot stool! Great communication and prompt delivery. Very pleased.

I placed my order over three weeks ago, and the experience has been unacceptable. Couriers arrived without warning despite my repeatedly confirming my telephone number, and I received no delivery notifications.

When I challenged this, House of Isabella sent me screenshots purportedly showing that messages had been sent to me. However, the timestamps shown were from before I had even placed my order. These messages could not have related to my delivery. I find it extremely concerning that screenshots containing such contradictory information were presented to me as evidence that the courier had contacted me.

I repeatedly stated that if my entire order — a dining table, six dining chairs and three counter stools — could not be delivered by the end of the week, I wanted to cancel. Despite this, the chairs and stools were delivered separately, while the table remained without a confirmed delivery date.

I was told on 28 September that delivery would be chased, and again on 1 October that the matter was being treated as urgent. Yet I continued to receive assurances without a clear resolution.

When I asked for my complaint to be escalated to the owner, this was refused. Blaming third-party couriers does not absolve a retailer of responsibility for managing orders and communicating honestly and accurately with its customers.

I have now requested cancellation and a full refund, including collection of the chairs and stools at no cost to me. This has been an extremely frustrating experience and has seriously undermined my confidence in House of Isabella. I would not recommend this company based on how my order and complaint have been handled.

Online website is lovely and easy to navigate through the beautiful modern furnishings on House of Isabella. I purchased my choice and got it delivered earlier than expected which is rare these days. Would recommend trying it out.

Bought a few items from here now and excellent service all round. Good communication from the team.. absolutely loved my items. I even had to return an item as it was slightly damaged and swift help from the team to return it.

Bought a clock. Good price than other web sites. Arrived much earlier than expected. Lost one star because I wasn't kept posted of the parcels delivery status (I didn't even know that it had been dispatched) other than that will use this company again.

I purchased a Zuri Antique Base and shade. Both are really lovely items. I have ordered from House of Isabella previously. The order arrives on time and is lovingly packed. Cannot complain at all. Excellent service received.

Bought a lamp which was cheaper than every where else pakaged well and delivered quickly the lamp was lovely would recommend 100%

Super fast delivery, great product and perfect lanterns to place in a memorial garden I built for my dad’s ashes and his dogs ashes.