Beautiful Classy Lamp base, Quality! Delivered on time! As an interior designer it looks awesome teamed with a White Coolie lampshade! Suits my Chinese themed lounge so well! After comparing this pu... See more
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Review summary
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House of Isabella products are just wonderful. The quality is amazing and the costumer care service is real and understanding. You can tell you are dealing with a small business that still knows how... See more
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Good communication and quick delivery. The chairs weren't packaged very well; not boxed and with just some packaging material covering them. This was ripped and dirty in a couple of places and the dir... See more
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This website is well worth checking out.... They have an eclectic, classy range of products at reasonable prices. If you're lookig for household and decorative items that are quirky and orig... See more
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Company details
Information provided by various external sources
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contact info
W1A 6US, United Kingdom
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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This is a great service with an…
This is a great service with an excellent selection of furniture. I would have happily given it the highest rating, but I really missed having the option to communicate via WhatsApp. In particular, I wasn’t able to send a video, which was quite frustrating and made communication more difficult than it needed to be.
11 August 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to leave us a review and for your kind words about our furniture selection and service. We're delighted to hear you had a positive experience overall.
We also really appreciate your feedback regarding WhatsApp. While we don't currently offer communication via WhatsApp, we do provide support through email, and we also have a live chat function on our website, which is monitored 24 hours a day to help customers as quickly as possible.
Your feedback is incredibly valuable, and we'll certainly take it on board as we continue to improve our customer experience.
Thank you again for your support, and we hope to welcome you back to House of Isabella again soon!
So I ordered a rattan dog house
So I ordered a rattan dog house, but was a bit wary due to some reviews reporting that items were not delivered. But! I actually received my order before the shipping info was updated on the website! The item is high quality, as described and was packed very well. Will not hesitate to order again!
10 August 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that your rattan dog house arrived safely and that you're pleased with the quality. It's wonderful to know it met your expectations and was well packaged.
We really appreciate you giving us a chance despite your initial concerns, and we're so glad we could provide you with a positive experience. Your kind words mean a lot to our team.
We look forward to welcoming you back to House of Isabella again in the future!
House of Isabella second to none
House of Isabella products are just wonderful. The quality is amazing and the costumer care service is real and understanding. You can tell you are dealing with a small business that still knows how to interact with fellow humans.
The products themselves are very high quality and stand out.
Having dealt with Eve - the operations director has been nothing but wonderful. She was very understanding and very fast to find a solution that works for everyone.
5 August 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review! We truly appreciate your kind words and are delighted to hear how happy you are with both our products and the service you received.
We’ll be sure to pass your wonderful feedback on to Eve – it will mean so much to her and the rest of our team.
Thank you again for choosing House of Isabella and for taking the time to share your experience with us. It really does mean the world to our small business! 🤍
Not necessarily your fault but DPD…
Not necessarily your fault but DPD local delivered the wrong parcel, when speaking to a rep of the company I was told to contact DPD local, the only way to get in touch was through the email of the confirmation of delivery time. Customer service dealt with all issues promptly Inc getting in touch with DPD, and got the item I ordered in time. Item exactly as described. Thank you for all your help. 4 stars instead of 5 because of initial issues but everything else was brill. thank you again.
2 August 2026
Reply from House of Isabella
Thank you for taking the time to leave your feedback. We’re very sorry for the inconvenience and frustration caused.
Unfortunately, the incorrect parcel being delivered was an issue with the courier and was outside of our direct control. However, we completely understand how frustrating this must have been, particularly when you then had difficulty contacting DPD directly.
As soon as we were made aware of the issue, we arranged a next-day collection of the incorrect parcel, along with the delivery of the correct parcel as quickly as possible.
While courier issues can unfortunately occur from time to time, we will always do everything we can from our side to resolve them promptly for our customers.
Efficient service.
Efficient service and delivery great. Product perfect.
1 August 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you were happy with our service and delivery, and that your product is perfect.
We really appreciate your kind feedback and hope to welcome you back again soon! 😊
Think twice before you order from here!
Order number 804034 First time ordering from this site and the last !
I ordered a fairly big mirror it arrived , I opened it immediately to find a large crack from top to bottom in middle of mirror absolutely so disappointed was for bedroom , reported the damage straightaway with pictures I was advised to fill out online form with photos which I did it’s been over the 48 hours for them to sort it and I still have not been sent the tracking information for new mirror in fact they are blatantly ignoring me ! I should have read previous reviews this isn’t the way to treat customers and run a business !
Update I have received no replacement when will I get it where is the tracking?
29 July 2026
Unprompted review
Reply from House of Isabella
Thank you for updating your review.
We completely understand your disappointment at receiving the mirror damaged and are very sorry again for the inconvenience this has caused.
As mentioned previously, as soon as we received the required information regarding the damage, we arranged both the collection of the damaged mirror and a replacement for you.
We have also been keeping you updated directly and have now sent you a further email regarding the tracking for your replacement. Please check your email for the latest tracking and delivery update, as your replacement is progressing with the courier.
Please be assured that we have been actively working to resolve this for you and will continue to keep an eye on the replacement until everything is successfully delivered.
Thank you for your patience, and we hope you are very happy with your new mirror once it arrives.
Just what I was looking for
Great choice, beautiful products, fast and efficient service
1 July 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your purchase and our service. Your kind words really mean a lot to us, and we hope you enjoy your beautiful new pieces!
Absolutely beautiful
Absolutely beautiful, my faux olive tree is so true to life, amazing quality, value for money 💰
24 July 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review! 💚 We're absolutely delighted to hear that you love your faux olive tree and that it looks so true to life. It means a lot to us that you're happy with the quality and feel it's great value for money. Thank you for taking the time to share your feedback – we truly appreciate your support!
Awful awful retailer
Awful awful retailer. Horrendous experience of multiple items with faults and a very slow and rude customer service follow up to receive a refund. Do not buy from here!
24 July 2026
Unprompted review
Reply from House of Isabella
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your experience and the inconvenience caused by the damage to several of your items during transit.
Unfortunately, both the Bodhi sculpture and its replacement, as well as the Eichholtz sculpture, sustained damage while being handled by the courier. We completely understand how frustrating this must have been, particularly after receiving a replacement that also arrived damaged.
As soon as these issues were reported, our customer service team acted quickly to arrange collection of the damaged items within 24 hours where possible. Once the returned items were received back at our warehouse, full refunds were processed for both sculptures. We are also pleased that the remaining two items from your order arrived in perfect condition.
Whilst we cannot always prevent damage caused in transit, we do work hard to resolve these situations as quickly and fairly as possible. We sincerely apologise that, despite our efforts, your experience fell short of expectations.
Thank you again for your feedback, and we wish you all the very best for the future.
It was a wonderful experience with…
It was a wonderful experience with excellent communication the advised me of the process & where the package was in the process!
10 July 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review! We're delighted to hear that you had a wonderful experience and that our communication kept you informed throughout the process. We really appreciate you taking the time to share your feedback, and we hope to welcome you back again soon!
House of Isabella exceeded…
House of Isabella exceeded expectations. Chairs are of very high quality, packaged with care and arrived well before I expected! Will be back!
12 July 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review!
We're absolutely delighted to hear that House of Isabella exceeded your expectations. It's wonderful to know you're pleased with the quality of your chairs, that they arrived well packaged, and even earlier than expected.
Your kind words mean so much to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
No problems.
18 July 2026
Unprompted review
Reply from House of Isabella
Thank you for taking the time to leave us a review!
We're so pleased to hear everything went smoothly. Your feedback is greatly appreciated, and we hope to welcome you back to House of Isabella again soon.
Lamp shade was exactly as descibed
Lamp shade was exactly as descibed. I ordered 2 shades which arrived carefully boxed and wrapped within a few business days. I was very happy with the transformation of my lamps.
16 July 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that your lamp shades arrived safely and were exactly as described. It's wonderful to know you're so happy with how they've transformed your lamps.
Your kind words really mean a lot to our team, and we truly appreciate your support. We hope you enjoy them for many years to come!
Warm regards,
Large Fleur vase
The large Fleur vase I purchased was exactly as described with measurements etc. The vase is very beautiful and I am very happy with it. My parcel arrived in just a couple of days.
2 July 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with your large Fleur vase and that it arrived so quickly. We really appreciate your kind words and hope you enjoy your beautiful vase for many years to come.
Great rustic stool good size quick…
Great rustic stool good size quick delivery happy customer 😀
8 July 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear you're happy with your rustic stool and that it arrived quickly. It's wonderful to know you're pleased with the size and your overall experience.
We really appreciate your support and hope to welcome you back to House of Isabella again soon!
Easy to put together parasol base
Easy to put together parasol base. Good quality. Was out of stock when I ordered but House of Isabella gave me a date stock would be in and delivered just after. I have now ordered another for a different part of the garden.
14 July 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that you were pleased with the quality of the parasol base and that you were happy with the stock updates and delivery. It means a lot to us that you've come back to order another one for a different part of your garden.
We really appreciate your support and hope you enjoy both of your parasol bases!
Happy customer
Beautiful products and wonderful customer service! Even tho a part of our delivery was delayed, we were kept informed with regular updates and given the opportunity to have other items that were in stock delivered prior.
7 July 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your kind review!
We're delighted to hear that you love the products and that you had a positive experience with our customer service. While we're sorry part of your delivery was delayed, we're pleased we were able to keep you updated throughout and offer to send the in-stock items ahead of the rest.
Your lovely feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
We hope you enjoy your new pieces, and we look forward to welcoming you back again soon!
Item arrived poorly packaged and broken…
Item arrived poorly packaged and broken
I am yet to receive a reply to my email with pictures of the damage
I was also told that the 2 items I had paid for were only one in stock and will send on when available
Disappointed but the item if hadn’t been broken is lovely
3 July 2026
Reply from House of Isabella
We're very sorry to hear your item arrived damaged and for the disappointment this has caused.
We have emailed you twice regarding this and sent over our returns form and are currently awaiting your completed returns form so that we can process your claim. If you haven't received our emails, please check your junk/spam folder.
Once we receive the completed form and the requested information, we'll be able to resolve this for you as quickly as possible.
We also apologise that only one of the two items you ordered was available at the time. The second item will be dispatched as soon as it is back in stock.
Thank you for your patience, and we look forward to receiving your returns form so we can assist you.
Avoid, avoid, avoid. Do not use this company!
Do not use this company, you will regret it if you do!
I placed an order with House of Isabella on 24th May 2026 for the following product: Apollo LED 3m x 3m Square Rotating Cantilever Parasol With Base -
I paid £449.00 in full because I was led to believe it was a quality product which I would receive within 7-10 days. Despite countless promises and assurances of delivery dates I am still waiting for it to be delivered.
House of Isabella blame their courier service AIT and then the customer for their own incompetence.
Their Customer Service is via email and response times are slow and staff are rude and dismissive. Their Operations Director is accusing me of lying about attempted deliveries despite having Ring film footage of the days in question. They are refusing to return my money unless I pay £100 cancellation fee. I have threatened legal action if my money is not returned within 7 days, I’m still waiting for a response.
4 June 2026
Reply from House of Isabella
We are genuinely sorry for the experience you've had and completely understand why you feel so disappointed.
We appreciate that the delays, conflicting updates and the time you've had to spend chasing this matter have been incredibly frustrating, and we're sorry that your experience has fallen short of the standard we aim to provide.
We have continued to work with our supplier on your behalf, and they have now confirmed that once the returned goods have been received back at their warehouse, they will issue the credit for your order. We are actively following this through and will continue to do so until your refund has been processed.
Thank you for your patience while this has been resolved, and again, we're truly sorry for the inconvenience and frustration this situation has caused.
Received my metal artwork which was a…
Received my metal artwork which was a lot cheaper than on other sites and it’s beautiful, really impressed with HOI and the communication from start to delivery was excellent. Would definitely recommend.
7 July 2026
Unprompted review
Reply from House of Isabella
Hi,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that you're pleased with your metal artwork and that you found it to be great value. It's also wonderful to know that you were happy with our communication and delivery service.
Your recommendation means a great deal to us, and we really appreciate your support. We hope you enjoy your new artwork for many years to come!
Kind regards,
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