I ordered my daughter’s Halloween costumes over a week ago and they still have not been dispatched. I have emailed them and just a basic reply back to say delayed, also messaged on social media ag... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely appalling company and I wish I had read reviews here before placing an order for my son. Purchased on 4th October and not received over 2 weeks later. Sent numerous emails and co... See more
If i could give less than 1 star i would. Awful service, no contact number at all, no one replies to emails. Says free delivery then charge you , says 5-7 working days for delivery , but doesnt update... See more
*EDIT* I have now received part of my order, but still waiting on 2 of the more expensive items to turn up. In the tracker, it is still showing as 'order being processed' (from 5 October) I ha... See more
Company details
Written by the company
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Contact info
Unit 4, Tallow Way, M44 6RJ, Manchester, United Kingdom
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1.3
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order #17073
Order #17073
Order placed on 6th September with delivery due within 3-5 working days and still not dispatched with no updates given at all. Have emailed multiple times for updates including a request to cancel the order last week with no response to anything. They respond to reviews on here saying they have replied to emails but this is not true. I'm now going to request a chargeback from the bank as clearly a fraudulent website - please avoid!!
Update 28/9: just to confirm that despite what is said here I have not received a single email from yourselves since 6/9 and I have of course checked junk/ spam. If you look at the other reviews you will see that noone seems to be receiving the emails you think you are sending - your technical team clearly need to look into your email client as it's unlikely to be an issue on customers side if noone is getting these responses. You do have my phone number and regardless of what was sent or not sent in emails, I still have not received my parcel, any update on the tracking system to say it's been dispatched or the refund I requested. Your response below also still gives no indication of when or if I should expect to receive it so please could you sort your email and warehouse issues rather than defending yourselves on here against factual customer reviews!
6 September 2026
Unprompted review
Reply from Party Delights
Hi Charlotte.
We’re very sorry for the delay in shipping your order and completely understand your frustration at having been waiting longer than expected.
However, we would like to clarify that we have responded to your emails. Our records show that we emailed you on 12 September, 14 September, 16 September and again on 22 September. We appreciate that you may not have received or seen these responses, so we would kindly ask you to check your spam/junk folder, as our emails may have been filtered there.
If we were able to add attachments to our response here, we would be happy to provide proof of our email correspondence. We respond to all customer emails and reviews, and we are sorry that our replies have not reached you.
We sincerely apologise for the delay in dispatching your order and for the frustration this has caused. We are continuing to work through the current shipping delays and are keen to assist you with your order directly.
Kind regards,
Party Delights
Avoid!
My order was placed on the 5th September having paid nearly £50! I ordered in advance to allow time to receive the order and try on for sizing. The estimated delivery was 3-5 working days. I sent an email on the 17th September and to date have still not received my items nor a courtesy of a response to my email. I never write negative reviews however I am concerned that this company is a scam!!
Unfortunately, I cannot reply to the response below from this company however, I would like to refute the response that they replied to my email(s). I have sent a number of emails and have not received a response. I checked my spam prior to writing a review and have again checked all inboxes, deleted and spam. Furthermore, I have now only received 2 out of 3 of my items.
24 September 2026
Unprompted review
Reply from Party Delights
Hi Jade.
We’re very sorry for the delay in shipping your order and completely understand your frustration at having been waiting longer than expected.
However, we would like to clarify that we have responded to your emails. Our records show that we emailed you on the 17th of September. We appreciate that you may not have received or seen the response, so we would kindly ask you to check your spam/junk folder, as our emails may have been filtered there.
If we were able to add attachments to our response here, we would be happy to provide proof of our email correspondence. We respond to all customer emails and reviews, and we are sorry that our replies have not reached you.
We sincerely apologise for the delay in dispatching your order and for the frustration this has caused. We are continuing to work through the current shipping delays and are keen to assist you with your order directly.
Kind regards,
Party 'Delights
AVOID!!!!! (oder #18249- no response)
I ordered from this company (order #18249) and have written to them over 5 times now with no response. I have been waiting for an update on the items for my daughter's birthday party, and there have been no updates.
Their customer service is the worst I have ever seen! There is no listed number to call, and they do not respond to their email or customer service portal. There are broken links throughout the site. It is just a scam, and all I want is to cancel my order so I can buy the goods elsewhere. I will NEVER buy from this site again and would encourage everyone to avoid! I got pulled in by some good deals, but never again. I can't believe how unprofessional the website, tracking and customer service are. I will find a way to get my order tracked and a refund, and I will tell everyone I know to avoid this site.
16 September 2026
Unprompted review
Reply from Party Delights
Hi Tatianna.
We’re very sorry for the frustration and disappointment caused, particularly with your daughter’s birthday approaching.
We can confirm that we have been in contact with you via email regarding your order, and your request to cancel the order has now been actioned as requested. We’re sorry that you felt you had difficulty getting an update and appreciate that this was not the experience you expected from us.
We completely understand your frustration and apologise for the inconvenience caused.
Kind regards,
Party Delights
Company ignoring emails for items not delivered
This company's lack of customer service is appalling. My order was delayed and part of it missing. I have sent multiple emails all to no avail. The order was placed in time for an event ane due to missing item I have had to source from somewhere at an additional cost. This is unacceptable. Money has been taken by misleading me with how quickly items will be delivered and a failure to response to my emails about a missing item I now view as theft.
9 September 2026
Unprompted review
Reply from Party Delights
Hi Elm.
We’re very sorry for the delay with your order and for the frustration caused by the missing item, particularly as you needed the order for an event and have had to source the item elsewhere.
Your order was placed on 9 September and was shipped on 13 September. Due to the current delays within our warehouse, we are currently asking customers to allow up to 7 days for orders to arrive, as stated on our website. We appreciate that this is longer than expected and apologise for the inconvenience caused.
Regarding your emails, our customer service team is responding to emails within 48 hours. I can see that a response has been sent to your email, however, from your reply it appears that you have not received it. Please could you check your spam/junk folder, as the response has definitely been sent and may have been filtered there.
We’re sorry that your experience has fallen short of the service we aim to provide and hope we can get the missing item resolved for you as quickly as possible.
Kind Regards,
Party Delights
Awful customer service - order number 17364
I wish I had read the recent reviews before ordering.
I placed my order on 8 September and it was split into two parcels. One parcel has arrived, but the second parcel still hasn’t even been dispatched.
What makes this even more frustrating is that I have tried contacting Party Delights repeatedly — I have messaged, emailed, contacted them through Facebook and Instagram — and I have received absolutely no response.
This isn’t a small inconvenience either. The missing item is something I ordered for my son’s birthday.
I completely understand that warehouses can experience delays, but taking people’s money and then leaving them with no information and no way of getting a response is incredibly frustrating.
Looking at the recent Trustpilot reviews, I’m clearly not the only customer experiencing delays and difficulty getting a response, which makes this even more disappointing.
At this point, I just want someone from Party Delights to actually acknowledge my messages and tell me what is happening with the rest of my order.
Very poor communication and customer service. I certainly won’t be ordering from them again.
8 September 2026
Unprompted review
Reply from Party Delights
Hi Amy.
We’re very sorry for the delay with the second part of your order and completely understand how frustrating this must have been, particularly with the item being intended for your son’s birthday.
Your order was unfortunately affected by delays within our warehouse, but I can confirm that the full order is now on its way to you.
We have also looked into your concerns regarding contacting us. We can see an email sent to us on Tuesday evening, which our customer service team will be responding to today. We have also checked Facebook and Instagram using the details provided in your review, but unfortunately we haven’t been able to locate any previous messages from you there.
We sincerely apologise for the delay and for the frustration this has caused. We appreciate your patience while we work through the current warehouse delays and hope the remainder of your order reaches you very shortly.
Kind Regards,
Party Delights
No communications!!
Placed an order 2 weeks ago. I have not received an order confirmation or any other information despite money being taken out of my account. I have tried contacting them but I still haven’t received a correspondence or any items!!
7 September 2026
Unprompted review
Reply from Party Delights
Hi Tia.
We’re extremely sorry for the delay and for the frustration and concern this has caused, especially as you have been waiting for your order and have not received the updates you were expecting.
We have checked our records but unfortunately cannot see any emails from you, so we’re very sorry that we were unaware you had been trying to contact us. I have now emailed you directly with an update regarding your order so that we can get this resolved for you as quickly as possible.
We sincerely apologise for the inconvenience and for the lack of communication you have experienced. We completely understand how concerning it is to have payment taken without receiving your order or any updates, and we’re sorry for letting you down on this occasion.
Kind regards,
Party Delights
Awful experience
Awful experience. Their customer service is disgraceful. I’ve emailed a few times and tried to contact them on their social media pages and I’ve had no response from them! I ordered my son a Halloween outfit and it’s being delivered to a locker (I wanted it to be delivered to my house but somehow the address got mixed up) and they can’t deliver the parcel to the locker address. So I’ve called delivery company to be told the same thing (4th time now). I’m trying to get in touch with party delights to get them to sort out the problem but nothing. Won’t be ordering from here again!
21 September 2026
Unprompted review
Reply from Party Delights
Hi.
We’re very sorry for the frustration and inconvenience you’ve experienced with this order, particularly as this is for your son’s Halloween outfit and you’ve been trying to get the delivery issue resolved.
We can confirm that your order was dispatched within 48 hours of being placed. The delivery option selected at checkout was locker delivery, which is why the parcel has been sent to a locker rather than to your home address.
We can also see that you emailed us late Monday afternoon. We’re sorry that you haven’t yet received a response, but your email is within our current response timeframe and will be responded to today.
We sincerely apologise for the inconvenience caused by the delivery issue and appreciate how frustrating it must be to have contacted both the courier and ourselves while trying to get this resolved.
Kind regards,
Party Delights
Ordered over a week ago.Paid £7.90 for…
Ordered over a week ago.Paid £7.90 for quicker delivery still not here over a week and now the party has finished no longer need the products! Horrendous service
14 September 2026
Unprompted review
Reply from Party Delights
Hi Deborah.
We’re very sorry for the delay with your order and completely understand your frustration, particularly as the party has now passed and you no longer require the products.
Your order was placed at around 10pm on 14th September, with part of the order being dispatched on 15th September. Unfortunately, the remaining part of the order was delayed and was not dispatched until 18th September. We sincerely apologise that this resulted in the order not arriving when you needed it.
As a gesture of goodwill, we have refunded the £3.95 delivery charge you paid for the delayed part of the order.
We’re genuinely sorry that the delay has meant the products were no longer useful for your party, and we apologise for the disappointment and inconvenience caused.
Kind regards,
Party Delights
Where’s my order and no communication ?
I placed an order on September 9th and I’m still waiting for my order to come - I’m extremely stressed out as I have emailed the company three times now and am yet to get any response - on the tracking all it says is that it should have been delivered ?
I want a full refund and cancellation of my order #17204
I’m going to now have to rush to get something elsewhere !
The communication with your company is awful and it’s really unfair that you give no indication as to when the delivery will be arriving - hopefully this will get your company’s attention to answer me ?
9 September 2026
Unprompted review
Reply from Party Delights
Hi Amy.
We’re extremely sorry for the delay with your order and for the stress and inconvenience this has caused, especially as you’ve been waiting since 9th September.
We completely understand your frustration, particularly as you now need to make alternative arrangements. We can confirm that your order #17204 has been cancelled and a full refund will be issued.
We can also see that your email was responded to within 48 hours, although we sincerely apologise if you have not received or seen our response and for the frustration caused by the communication around your order.
We’re very sorry that we’ve let you down on this occasion and appreciate how disappointing this experience has been.
Kind regards,
Party Delights
Absolute scam
Absolute scam. Made my order 2 weeks ago and have received nothing. I have emailed twice and had no response. Avoid this company at all costs.
I have received the same response as other reviewers below and can confirm I have NOT received an email response including in my junk and spam emails.
6 September 2026
Unprompted review
Reply from Party Delights
Hi.
We’re very sorry for the delay with your order and completely understand your frustration, particularly after waiting two weeks for your delivery.
Unfortunately, we are currently experiencing delays within our warehouse which have impacted some orders, and we sincerely apologise for the inconvenience this has caused.
We can confirm that we did respond to your email on 16th September at 11:28am. It’s possible our response may have gone into your spam or junk folder. We have re-sent the email today to ensure you receive the information and can hopefully get this resolved for you as soon as possible.
We’re genuinely sorry for the frustration and inconvenience caused.
Kind regards,
Party Delights
I ordered some table covers and napkins…
I ordered some table covers and napkins for a fundraising event being held tomorrow (19/9/26, having been informed when placing the order that it would be delivered by 16/9/26.
As my order has never arrived, I have had to place another order elsewhere which arrived this morning.
I have had no reply whatsoever to my numerous emails. On reading customer reviews, I now understand that trying to contact the company is a major problem despite their website saying that they would reply as quickly as possible. Also, there is no contact telephone number. So disappointing. My advice to anyone thinking about ordering from this company is - please don’t!
I’m still awaiting a reply as well as delivery of my order which I will be returning.
In response to your reply, I have never received any email from Party Delights regarding this problem with my order until I have submitted this review. This seems to be the only way to get any kind of response from the company!
I’m just hoping the return and refund of my order which I’ve still not received will go smoothly, but I very much doubt it!!
18 September 2026
Unprompted review
Reply from Party Delights
Hi Helen.
We’re very sorry that your order did not arrive in time for your fundraising event, and we completely understand how disappointing and frustrating this must have been, particularly as you had to make alternative arrangements at short notice.
Your order has unfortunately been affected by the delays currently being experienced within our warehouse, and we sincerely apologise that this has impacted your plans.
We would also like to clarify the email communication, as we can see that you first contacted us at 7:00am on 16th September and our team responded later that same day at 5:00pm. We can also see that you replied to our response, and that latest email is currently awaiting a response, which will be dealt with today.
We appreciate that this does not change the inconvenience caused by the delivery delay, and we are genuinely sorry that we have let you down on this occasion.
Kind regards,
Party Delights
I placed an order for 14 ice buckets to…
I placed an order for 14 ice buckets to be used for an event. Delivery was never made, only for me to get an update from the delivery company to advise that the address provided by the company was different from what I provided. All attempts to reach them via email were unsuccessful. Despite sending 3 different emails, no one responded.
I’m totally disappointed by the lack of response and customer support. Will never buy anything again from them.
7 September 2026
Unprompted review
Reply from Party Delights
Hi Abigail.
We’re really sorry for the problems you’ve experienced with this order, particularly as the items were needed for an event. We completely understand how frustrating it is to be left without your order and then experience further issues with the delivery address.
Unfortunately, your order has been affected by the delays currently being experienced within our warehouse, and we apologise for the inconvenience this has caused.
We have checked our records but unfortunately cannot locate the three emails you mentioned, so we’re very sorry that we have not been able to respond to them. We certainly don’t want this matter left unresolved, so I have personally asked a manager to contact you directly using the email address provided on your order so that we can look into what has happened and get this resolved for you.
We’re genuinely sorry for the frustration and disappointment caused and hope we can put this right for you.
Kind regards,
Party Delights
Missing items from delivery - no update poor customer service
Really disappointing customer service. I have now emailed four times regarding my order and have received no response whatsoever.
Only one item from my order has been delivered, with the remaining items still outstanding. I haven’t received any update regarding where the missing items are or when I can expect them to be delivered.
I appreciate that delays can happen, but the lack of communication is extremely frustrating, particularly when I have repeatedly tried to contact the company for an update. I would simply like some basic communication and clarity about when I can expect the rest of my order.
I hope someone gets back to me last email sent was 10/09 and resolves this soon, as this has been a very disappointing experience so far.
27 August 2026
Unprompted review
Reply from Party Delights
Hi Chan.
We’re very sorry for the delays and issues you’ve experienced with your order. We completely understand how frustrating it is to receive only part of an order and be left waiting for the remaining items, particularly when you’re looking for clear updates.
Unfortunately, your order has been affected by delays within our warehouse, and we sincerely apologise for the inconvenience this has caused.
We have looked into the email history and can see that you first contacted us on 7th September at around 7pm. Our team responded on 9th September at approximately 3pm, within 48 hours. We can also see that you have replied to that response and that there is an ongoing email thread with our team responding and attempting to resolve the outstanding issues with your order.
We’re sorry that you have been left feeling that you haven’t received support. We appreciate your patience while we work through the outstanding items and apologise again for the delays and frustration caused.
Many thanks
Party Delights
Ordered helium for my son’s birthday…
Ordered helium for my son’s birthday which is this Saturday, ordered last week leaving enough time for delivery and still hasn’t been shipped out. Customer service is rubbish and theirs no option to cancel order either! Iv filled out the form online twice still no response and iv emailed and still no response so only option I had left was to leave a review! You shouldn’t take orders if you can’t fulfill them! Order number #17984 I will not be ordering from
Here again!
15 September 2026
Unprompted review
Reply from Party Delights
Hi Saira.
We’re sorry for the frustration caused by the delay with your order, particularly with your son’s birthday approaching. We completely appreciate that you ordered in advance expecting plenty of time for delivery.
We are currently experiencing delays with our warehouse, and we do apologise for the inconvenience this has caused. We do, however, clearly advise on our website that orders can currently take up to 7 days to be dispatched due to these delays. Your order was dispatched on the 5th day, so it was sent within the timeframe currently stated on our website.
With regard to your emails, I have personally responded to your original email today, within 24 hours of it being received, with further information regarding your order.
We’re sorry that your experience has been disappointing and appreciate your frustration. We are working hard to get orders dispatched as quickly as possible while the warehouse works through the current delays.
Many thanks
Party Delights
Missing item from my order and no…
Missing item from my order and no resolution
My package from Party Delights was delivered on 17/09/26 at 13:44. I had ordered 3 x Orbz and a 50-balloon helium tank, but only the Orbz were delivered — the 50-balloon helium tank was missing.
I noticed the problem within minutes of the delivery driver leaving and messaged Amazon immediately to report the missing item. My reference number is PX5XMZ7RC.
This is extremely disappointing, particularly as the helium tank was an important part of the order. I would expect an order to be checked properly before being dispatched, and I hope Party Delights/Amazon will resolve this promptly.
Reference: PX5XMZ7RC
17 September 2026
Unprompted review
Reply from Party Delights
Hi Kellie.
We’re very sorry for the confusion and disappointment caused by the missing helium tank from your order.
Unfortunately, the helium tank has not yet been dispatched due to the current delays we are experiencing within our warehouse. We completely appreciate how frustrating this is, particularly as the helium was an important part of your order.
The tank is still due to be sent, and once it has been dispatched, we will email you the tracking information. We expect this to be within the next couple of days.
We sincerely apologise for the delay and inconvenience and appreciate your patience while we get the outstanding item sent out to you.
Many thanks
Party Delights
Return received but no refund and…
Return received but no refund and emails ignored
Order #14962 was placed on 11 August with express delivery for a birthday party. It didn't arrive until 26 August, long after the party. I returned the order and InPost tracking confirms Party Delights received it on 28 August at 4:35pm.
I first contacted customer services on 15 August and have contacted them again regarding the refund, but have received no response. It is now 16 September and I still have neither a refund nor a response.
Please process my refund.
15 August 2026
Unprompted review
Reply from Party Delights
Hi Amy.
We are very sorry for the delay in responding and for the frustration this has caused, particularly given the original delivery delay and the time you have now been waiting for your refund.
We can confirm that your latest email was received on 15th September. Our current customer service response time is up to 72 hours, as stated on our website, and your email will be responded to today.
We sincerely apologise that you have had to wait for a response and appreciate your patience while our Customer Service team works through the current volume of enquiries. We will ensure your refund query is addressed in our response today.
Kind regards,
Party Delights
Order #15237
Order #15237
Ordered a witch costume for my daughter. It did arrive but was clear it was far too small. I'm not sure how they do their sizings but they seem to be on the small size.
Anyways, followed their returns procedure by emailing them and sending back using inpost. This was on the 20th August. And I am still waiting for a refund.
I've followed up today but I have a terrible feeling from all the bad reviews that my money has disappeared into the ether which isn't good enough.
I would like my money back please. I know you've had the item back because I tracked it back to your warehouse.
16 September 2026
Unprompted review
Reply from Party Delights
Hi Louise.
We are very sorry for the frustration caused by the delay with your refund, and we completely understand your concern.
At present, we have not been able to locate the returned item as received back into our warehouse. Although your tracking may show that the parcel has reached the warehouse, we need to be able to locate and process the physical return before we can issue the refund. We have therefore requested proof of postage from you so that we can investigate this further and work towards resolving this as quickly as possible.
We can also confirm that all of your emails to us have been responded to within 48 hours. We apologise that your return has taken longer than expected to resolve and appreciate your patience while we look into this.
Kind regards,
Party Delights
Order #16699
Order #16699
Ordered 2nd of September, emailed after a week to ask where it was and had not response so had to dm on instagram, finally got a response basically saying they don’t know when my order will be sent. Had I known I was not going to receive my goods in the time stated I would not have ordered from here
2 September 2026
Unprompted review
Reply from Party Delights
Hi Roisin.
We are truly sorry for the delay with your order and the frustration caused by the lack of a clear update. We completely understand your disappointment, and this is not good enough, particularly when your order was placed with an expected delivery timeframe.
Our warehouse team are currently working overtime and doing everything they can to get outstanding orders processed and shipped as quickly as possible. We sincerely apologise that we have not been able to meet the expected timeframe on your order.
We can also confirm that any shipping fees paid have been refunded to you.
We are very sorry again for the inconvenience and disappointment caused, and we appreciate your patience while our warehouse team work through the current delays.
Many thanks
Party Delights
My order was placed on the 6th with no…
My order was placed on the 6th with no indication of delays. For some reason it chose inpost lockers as I sped through checkout but I accepted the hit. It is now the 15th, my order was split in half, one half has apparently been on its way to the locker for a while, who knows when the rest is coming. The party is in 3 days. Naturally I emailed, contacted via website, no response. Do not use.
6 September 2026
Unprompted review
Reply from Party Delights
Hi Kayley.
We are very sorry for the frustration and disappointment caused by the delay with the remainder of your order, particularly with your party approaching.
At checkout, we offer three shipping options, including delivery to InPost lockers. The delivery option selected at checkout was an InPost locker, which is why this part of your order was sent there. Customers also have 10 minutes after placing their order to make changes to their delivery details, as explained in the order confirmation email.
We can confirm that the first part of your order was shipped and was collected from the locker by you within two days of dispatch.
Unfortunately, the remainder of your order has been delayed due to issues within our warehouse, and we sincerely apologise for this. We understand how disappointing this is when you have ordered in advance for an upcoming event.
We can also confirm that you have received a response from our Customer Service team regarding your order. We are very sorry for the inconvenience and frustration caused by the delay.
Kind regards,
Party Delights
Order not dispatched after 9 days
I placed an order on the 4th of September and I still haven’t even had a dispatch email yet. I emailed you about this three days ago and tried contacting you again and haven’t heard anything. To not have even shipped a parcel after 9 days is very bad service. I don’t even know if I will receive my parcel even though they have taken my money, as no one replies to their customer service email address.
4 September 2026
Unprompted review
Reply from Party Delights
HI Harri.
We’re sorry for the delay in getting your order dispatched and for the frustration this has caused.
We have recently been experiencing a particularly busy period within our warehouse, and our website does advise customers to allow up to 7 days for orders to arrive during this time. That said, we completely understand that waiting longer than expected is frustrating.
I’ve checked your order and can see that your email has now been responded to with your tracking information, so you can follow the progress of your delivery. We apologise for the delay and appreciate your patience.
Kind regards,
Party Delights
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