I ordered my daughter’s Halloween costumes over a week ago and they still have not been dispatched. I have emailed them and just a basic reply back to say delayed, also messaged on social media ag... See more
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Review summary
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Reviews shaping this summary
Absolutely appalling company and I wish I had read reviews here before placing an order for my son. Purchased on 4th October and not received over 2 weeks later. Sent numerous emails and co... See more
If i could give less than 1 star i would. Awful service, no contact number at all, no one replies to emails. Says free delivery then charge you , says 5-7 working days for delivery , but doesnt update... See more
*EDIT* I have now received part of my order, but still waiting on 2 of the more expensive items to turn up. In the tracker, it is still showing as 'order being processed' (from 5 October) I ha... See more
Company details
Written by the company
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Contact info
Unit 4, Tallow Way, M44 6RJ, Manchester, United Kingdom
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1.3
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Placed an order on 28.09.2026 order…
Placed an order on 28.09.2026 order number #19884 I’ve sent emails chasing this up and no response. I’ve had no dispatch email and when I track it it doesn’t even say it has been processed. This seems to be a recurring theme. DO NOT ORDER FROM HERE!!
28 September 2026
Unprompted review
Reply from Party Delights
Hi Steph.
Hi,
We’re really sorry for the delay with your order and for the frustration caused. We completely understand your concerns, especially as you’ve been trying to get an update.
We haven’t received an email from you, so we’ve emailed you directly this morning using the email address provided with your order to ensure we can get in touch.
We’re currently experiencing a high volume of orders with Halloween fast approaching, which has caused some delays in processing and dispatch. Please be assured that your order will be shipped as soon as possible, and we’ll email you the tracking information as soon as it’s on its way.
We sincerely apologise again for the delay and lack of communication, and thank you for your patience and understanding.
Kind regards,
Party Delights
#19561 where's my order?
#19561 where's my order?? 26th September ordered and nothing. You've not even replied to my email
Edit: they've not emailed me as their reply indicates and nothing in my spam folders. They have until tomorrow before I take this further
7 October 2026
Unprompted review
Reply from Party Delights
Hi Lauren.
We’re extremely sorry for the delay with your order and completely understand your frustration at having been waiting since 26th September without receiving your order.
We can see that you emailed us yesterday morning, and we sincerely apologise that you had not yet received a response. I have now responded to your email directly with further information regarding your order.
If you have requested a refund, please be aware that refunds can take up to 72 hours to be processed. We’re very sorry again for the delay and the frustration caused, and we appreciate your patience while we work to get this resolved.
Kind regards,
Party Delights
Ordered a Halloween costume for my son…
Ordered a Halloween costume for my son on 39th September 2026 but it still hasn’t been dispatched. Have emailed the company twice with no response and also used the contact form on their website. I’ve heard nothing at all.
I checked my emails and junk after your response and I definitely do not have an email from you. Can you advise when I will get my order or alternatively when I will get my refund
29 September 2026
Unprompted review
Reply from Party Delights
Hi.
We’re extremely sorry for the delay in dispatching your order and for the frustration and concern this has caused. We completely understand how worrying it is to be waiting for your son’s Halloween costume without seeing any dispatch update, particularly with Halloween approaching.
Unfortunately, we have been experiencing significant delays within our warehouse due to the high volume of orders, and we sincerely apologise that your order has been affected.
We would also like to clarify that we did respond to your email on 06/10/2026 at 14:00, within 24 hours of receiving it. If you haven’t seen our response, please could you check your spam/junk folder, as our email may have been filtered there.
We are genuinely sorry again for the delay and for the impression that you had been left without a response. We appreciate your patience and understanding while our warehouse team works through the current backlog.
Kind regards,
Party Delights
Over a week and still no dispatch
Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no communication. My order number is 19496
26 September 2026
Unprompted review
Reply from Party Delights
Hi Michael.
We are extremely sorry for the delay with your order and, more importantly, for the lack of communication while you have been waiting. We completely understand how frustrating it is to have placed an order, waited over a week without dispatch, and then sent two emails without receiving an update. We sincerely apologise.
We have unfortunately been experiencing significant delays within our warehouse due to the high volume of orders around this time of year, and we are genuinely sorry that your order has been affected.
I have personally sent you an email directly this morning with further information regarding your order, to the Gmail address associated with your order. Please check your inbox, as well as your spam/junk folder, in case our email has been filtered there.
We are incredibly sorry again for the delay and the frustration caused by the lack of communication. We really appreciate your patience and hope the information in our email provides some clarity.
Kind regards,
Natasha
Total scammers
Total scammers. They know what they are doing and I hope they get caught for fraud. They deserve it for disappointing children. I chased up delivery and they dispatched immediately... not the £19.99 pokemon costume I actually ordered, but a worthless tiny rubber eraser in an almost empty envelope. Would have been less disappointing to receive nothing. I am fuming and my child is upset and I don't have a costume for him for a party. Evil scammers!
6 October 2026
Unprompted review
Reply from Party Delights
Hi Abi.
We are genuinely and extremely sorry to hear about this, and we completely understand why you are so upset. To have ordered a £19.99 Pokémon costume for your child and instead receive a small rubber eraser is absolutely not what you should have received, and we sincerely apologise for the disappointment and distress this has caused, particularly with your child now being without their costume for a party.
This may have been the result of an error within our warehouse during the picking and packing process, and we would urgently like to investigate exactly what has happened and get this resolved for you.
Please could you email our customer service team with your order number and details of what you have received? This will allow us to locate the order, investigate the warehouse error and work to resolve this for you immediately.
We are incredibly sorry that this has happened and for the frustration, inconvenience and disappointment caused. We completely appreciate how upsetting this situation must be, and we would really like the opportunity to put this right for you as quickly as possible.
Kind regards,
Party Delights
I ordered my childrens halloween…
I ordered my childrens halloween costume on the 26th of september i have no received any emails about it beong dispatched. I have tried to contact them but had no response. It said 3-5 working days its been almost 2 weeks
6 October 2026
Unprompted review
Reply from Party Delights
Hi Emma.
We’re extremely sorry for the delay with your order and completely understand how frustrating and worrying this must be, especially when you’ve ordered a children’s Halloween costume and were expecting it within the stated 3–5 working days.
We have unfortunately been experiencing a much higher volume of orders than anticipated, which has left our warehouse significantly behind with dispatches. Our warehouse team is working extremely hard and doing everything they can to get outstanding orders shipped as quickly as possible, but we sincerely apologise that this has resulted in your order being delayed.
We can also see that you emailed us yesterday. Our customer service team will be responding to you today with an update regarding your order.
We are genuinely sorry that you have been left waiting without an update and appreciate your patience while we work through the backlog.
Kind regards,
Party Delights
As per all the other reviews
As per all the other reviews, my order, Order # 19098 still hasn't been dispatched. I have sent them a pleasant email asking for confirmation as to whether they will be able to fulfill my order, but absolutely nothing in reply. I wish these companies would just be honest about fulfillment issues and let people know! I'm not expecting to hear back from them and will probably seek a refund if they do ever contact me about it. Please get in touch immediately partydelights!!!
6 October 2026
Unprompted review
Reply from Party Delights
Hi James.
We’re very sorry for the delay in shipping your order and completely understand your frustration, particularly as you have been waiting for an update.
Unfortunately, we have experienced delays within our warehouse which have impacted dispatch times. Your order is due to be shipped shortly, and we sincerely apologise for the inconvenience caused.
We did respond to your email on 06/10/2026 at 13:28, so if you haven’t received this, please check your spam/junk folder in case our response has been filtered there.
We’re sorry again for the delay and appreciate your patience while we work to get your order dispatched.
Kind regards,
Party Delights
Hi party delights
Update, 13oct- I have received my sponges but not my outfit.. it’s still saying preparing. Can you please give me an update. Thanks.
Hi party delights, seem the best way to contact you is on here.. please can you let me know what is going on with my order as it is over expected delivery date. Once I have my order, as long as it’s before the date I need it, I’ll remove review.
Thanks,
Jayde, order #19830
Update - I havent received any email from you. Thanks, and yes I have checked my spam.
5 October 2026
Unprompted review
Reply from Party Delights
Hi Jayde.
We’re really sorry for the delay with your order and completely understand your concern, especially with the expected delivery date having passed.
We have now sent you an email with further information regarding your order, so please check your inbox and spam/junk folder in case our response has been filtered there.
We sincerely apologise for the inconvenience caused and hope the information provided helps. Thank you for your patience and understanding.
Many thanks
Party Delights
I feel that even giving this company…
I feel that even giving this company 1star is to much. I placed an order #19097 2 weeks and it still hasn’t been dispatched i have sent multiple emails and through their social media accounts and have not had any response. I am now without the outfit and still no refund. Avoid this company!
23 September 2026
Unprompted review
Reply from Party Delights
Hi Aimee.
We’re very sorry that your order was delayed and completely understand your frustration, particularly as you were expecting your outfit within a specific timeframe.
Unfortunately, we experienced delays within our warehouse which affected the dispatch of some orders, and we sincerely apologise that your order was impacted by this.
We have responded to your emails on both 01/10/2026 at 14:28 and 06/10/2026 at 14:00. We would kindly ask you to check your spam/junk folder, as our responses may have been filtered there.
We’re sorry that you feel you have been unable to get a response from us, as we have been trying to assist and would be happy to resolve this for you. We apologise again for the inconvenience and disappointment caused by the delay.
Kind regards,
Party Delights
Scam/fraud
Order 19158 I'm literally getting married and I've had no updates I've chased and no communication whatsoever absolutely ridiculous.
The address is registered to different business. The two numbers listed online aren't valid. Amscan isn't even reachable. Facebook is a joke with posts older than 2 years and Instagram is recent but no response either and the account lists inaccurate information so you've been reported under scam/fraud. Absolute criminals.
3 October 2026
Unprompted review
Reply from Party Delights
Hi Whitney.
We’re very sorry for the delay with your order and completely understand how frustrating this must have been, particularly with your wedding approaching.
Unfortunately, we experienced delays within our warehouse which affected the dispatch of some orders, including yours, and we sincerely apologise for the inconvenience this caused.
We did respond to your email on 02/10/2026 at 13:18. We would recommend checking your spam/junk folder in case our response has been filtered there.
We no longer operate a customer service telephone line, however our customer service team can be contacted via email and through our social media channels. While our Facebook page is not currently being actively posted to, we are still monitoring messages and responding to customer enquiries within 48 hours on both Facebook and Instagram.
We’re sorry that you have been left feeling that you were unable to reach us, as this certainly isn't the experience we want our customers to have. We appreciate your frustration and hope that our previous email has reached you so we can assist further with your order.
Kind regards,
Party Delights
No update on order
No update on order, have emailed it has been over a week, no response, no updates on tracking, I am exercising my right to cancel, please confirm my order has been cancelled as I needed the items this week. Order 19390.
Thanks,
Cyndi Stanton
Edit 16.10.26:
I have not received an email or any kind of update, please refund me as I asked on the email and as I asked on this review.
2 October 2026
Unprompted review
Reply from Party Delights
Hi Cyndi.
We’re very sorry for the delay with your order and completely understand your frustration, especially as you needed the items this week and have been waiting for an update.
We can see that you have now received a response to your email regarding order #19390. We apologise that you felt you had been left without an update and for the inconvenience this has caused.
We appreciate that when items are needed for a specific date, delays can be particularly disappointing, and we’re sorry that on this occasion we have not met your expectations. We hope the response provided by our customer service team has addressed your request regarding the cancellation.
Kind regards,
Party Delights
Unbelievable
Unbelievable, had no communication what so ever. Imagine we were able to just take from Party Delights because that’s what they have basically done. False advertisement, these items were for my little girls birthday how sad and disappointing that you think it’s acceptable to lie to your customers, to take payment from people, to not even communicate or even put a note on your website to state “there is a delay in the warehouse and for customers to be prepared to be ignored and not receive goods for long periods of time” that you have repeatedly said over and over again under people’s reviews. How are you still in business absolutely shocking Vinted a second hand online business works better than your business absolutely diabolical!
22 September 2026
Unprompted review
Reply from Party Delights
Hi Gemma.
We’re genuinely sorry for the frustration and disappointment caused, particularly as these items were intended for your little girl’s birthday. We completely understand how upsetting it is when an order doesn’t arrive when expected.
We are currently experiencing a very high volume of orders, which has resulted in longer dispatch times than usual. We do currently state on our website that orders may take up to 7 days to be dispatched, and we are working through the increased volume as quickly as possible.
We absolutely appreciate that this delay has been frustrating, and we’re sorry that your experience has left you feeling so disappointed. We would never intend to mislead or ignore our customers, and we apologise for the inconvenience caused.
Many thanks
Party Delights
I have made an order the 20th September…
I have made an order the 20th September and it has not even been dispatched, I have a party for my children who are now going to be so upset, I have sent emails and everything but nothing.
20 September 2026
Unprompted review
Reply from Party Delights
Hi Chelsey.
We’re very sorry to hear that your order has not yet been received, particularly with a children’s party coming up. We completely understand how disappointing and frustrating this must be.
Unfortunately, no order information has been included with your review, so we’re unable to locate the order or investigate what has happened at this stage. We have requested your order details via Trustpilot so that we can look into this for you as soon as possible.
We hope to hear from you shortly so we can investigate and provide an update.
Kind regards,
Party Delights
My order never arrived despite being…
My order never arrived despite being paid for in full including delivery charges. My order still says it's being processed but was due to be delivered within 5 working days which has now passed by a week at present. I have sent multiple emails asking for a status update which have all been ignored to date. Very unimpressed with the customer service. Please provide me with an update for #18560
19 September 2026
Unprompted review
Reply from Party Delights
Hi Lisa.
We’re very sorry for the delay with your order and completely understand your frustration, particularly as it has taken longer than the delivery timeframe originally provided.
We have been experiencing a particularly high volume of orders at the moment, which has unfortunately caused some delays in dispatch. We can confirm that order #18560 has now been shipped and is on its way to you. Tracking information has also been sent to you so that you can follow the delivery.
We have also replied to your emails on 26th September, 30th September and 2nd October to the Hotmail address you have been contacting us from. If you haven’t received these, we would recommend checking your spam/junk folder, as they may have been filtered there.
We sincerely apologise for the delay and any frustration this has caused, and we appreciate your patience while your order makes its way to you.
Kind regards,
Party Delights
0 I have had no confirmation that my…
0 I have had no confirmation that my order has been shipped no order number no tracking number no nothing
this is the only order number I have from Klarna 20TP21RB
What’s going on guys
I have no order number as you party delight haven’t giving me one
I have no conformation on the order from your selfs
The only confirmation I have is from Klarna
please can you confirm my order and the location
21 August 2026
Unprompted review
Reply from Party Delights
Hi.
We’re sorry to hear that you haven’t received an update regarding your order and apologise for the frustration this has caused.
Unfortunately, the information provided in the review isn’t enough for us to locate the order in our system. The reference number provided appears to be a Klarna reference rather than an order number, so we’re unable to investigate the order or check its dispatch status from this information alone.
We have requested further order information from you via Trustpilot so that we can locate the order and look into this for you. Once we receive the requested details, we’ll be able to investigate what has happened and provide you with an update.
We’re sorry again for the inconvenience and hope we can get this resolved for you as quickly as possible.
Kind regards,
Party Delights
Unfortunately this seems to be the only…
Unfortunately this seems to be the only place to get an answer?
I've placed an order (#18329) which was due to be delivered but has not been dispatched yet. I've reached out via email and Instagram with no response. I need these items for a party on Saturday
EDIT: No emails were received back, and I'm not the only one to say this. Maybe the company need to check their outgoing emails as there is clearly an issue. My order had been returned and I've yet to receive a refund, again no response to my messages!
28 September 2026
Unprompted review
Reply from Party Delights
Hi Michelle.
We’re very sorry for the delay with your order and completely understand how frustrating and concerning this must have been, particularly as you need the items for a party on Saturday.
We can confirm that order #18329 was dispatched yesterday and is now on its way. We have also responded to your emails, so we’re sorry if these responses haven’t reached you. Please could you check your spam/junk folder, as our replies may have been filtered there.
We sincerely apologise that you had to contact us through multiple channels to try to get an update. We appreciate that when you’re waiting for items needed for a specific date, having no clear update can be particularly stressful.
We’re sorry again for the delay and inconvenience caused, and we hope your order reaches you in time for your party.
Kind regards,
Party Delights
My order hasn’t arrived you said you’d…
My order hasn’t arrived you said you’d look into it and I’ve heard nothing, I’m being ignored on social media. Look into this as inpost aren’t delivering it and saying they can’t but giving no reason or letting me track it. Order 17827
13 September 2026
Unprompted review
Reply from Party Delights
Hi Ellie.
We’re very sorry for the delay and the frustration caused with your order.
We can confirm that we have been in contact with you via email regarding order 17827, and following your request, the order has now been cancelled.
We apologise that you had to wait for this to be resolved and for the inconvenience caused while we worked to address the issue with the delivery.
Many thanks
Party Delights
So you can reply to your reviews but…
So you can reply to your reviews but can’t answer any of the many attempts I have made to contact you regarding my order that I placed a week ago that should’ve been here on 2 day delivery? Crazy. I have included the order number this time. Still no update from yesterday though.
18 September 2026
Unprompted review
Reply from Party Delights
Hi Emily.
We’re very sorry for the delay in shipping your order and completely understand your frustration, particularly as you selected 2-day delivery.
We have checked our inbox and unfortunately haven’t received an email from you regarding this order. We have, however, directly emailed you this morning so that we can look into this for you and provide an update.
Please could you check your spam/junk folder in case our emails have been filtered there? We’re keen to get this resolved for you as quickly as possible and apologise again for the delay and inconvenience caused.
Kind regards,
Party Delights
This company is a complete scam
This company is a complete scam. I’m surprised that they are still allowed to operate legally. Took my money but didn’t deliver anything. I’ve been trying to contact for weeks to get a refund but absolutely no response. The phone line doesn’t work.
5 August 2026
Unprompted review
Reply from Party Delights
Hi Emma.
We’re very sorry to hear that you’ve experienced issues with your order and apologise for the frustration caused.
Unfortunately, no order information has been provided with this review, so we’re unable to identify the order or investigate what has happened. We have responded via Trustpilot to request the relevant order details so that we can locate the order and look into this for you.
Once we receive the information requested, we’ll be happy to investigate the matter further and assist with your refund query.
Kind regards,
Party Delights
Order #17073
Order #17073
Order placed on 6th September with delivery due within 3-5 working days and still not dispatched with no updates given at all. Have emailed multiple times for updates including a request to cancel the order last week with no response to anything. They respond to reviews on here saying they have replied to emails but this is not true. I'm now going to request a chargeback from the bank as clearly a fraudulent website - please avoid!!
Update 28/9: just to confirm that despite what is said here I have not received a single email from yourselves since 6/9 and I have of course checked junk/ spam. If you look at the other reviews you will see that noone seems to be receiving the emails you think you are sending - your technical team clearly need to look into your email client as it's unlikely to be an issue on customers side if noone is getting these responses. You do have my phone number and regardless of what was sent or not sent in emails, I still have not received my parcel, any update on the tracking system to say it's been dispatched or the refund I requested. Your response below also still gives no indication of when or if I should expect to receive it so please could you sort your email and warehouse issues rather than defending yourselves on here against factual customer reviews!
6 September 2026
Unprompted review
Reply from Party Delights
Hi Charlotte.
We’re very sorry for the delay in shipping your order and completely understand your frustration at having been waiting longer than expected.
However, we would like to clarify that we have responded to your emails. Our records show that we emailed you on 12 September, 14 September, 16 September and again on 22 September. We appreciate that you may not have received or seen these responses, so we would kindly ask you to check your spam/junk folder, as our emails may have been filtered there.
If we were able to add attachments to our response here, we would be happy to provide proof of our email correspondence. We respond to all customer emails and reviews, and we are sorry that our replies have not reached you.
We sincerely apologise for the delay in dispatching your order and for the frustration this has caused. We are continuing to work through the current shipping delays and are keen to assist you with your order directly.
Kind regards,
Party Delights
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