I’m really disappointed with my recent experience. I placed my order on the 22nd for World Book Day, and while I understand it’s a busy period, there was no clear indication at the time of ordering... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The online payment said something went wrong! So I tried several more times - same thing! Then I got an email saying I have 4 deliveries coming. Their email addresses didn't work. I began to think thi... See more
Company replied
I was hoping to prove a few negative reviews on here wrong by a putting trust into the company, but sadly, so far, they are right. I ordered 2 helium canisters, only 1 arrived - hence why I gave... See more
Company replied
Company details
Written by the company
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Contact info
Unit 4, Tallow Way, M44 6RJ, Manchester, United Kingdom
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
2.0
Poor
2K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid
Avoid
Kept fobbing me off saying parcel was lost. Then they replaced and that never arrived. Absolute scam of a company do not purchase from them. I have escalated with the bank
23 April 2026
Unprompted review
Avoid this company
Avoid this company - goods never arrived, no tracking number with the so called delivery company, no response to contact and no number to call. Do NOT buy from them.
29 March 2026
Unprompted review
Quality items, delivered on time and good contact
Whilst some items came separately, they all arrived on time for the party. I did email for an update as the tracking link doesn't work and they emailed be back very quickly. I had a good experience.
Great items at a very good price (they had extra %off promotion)
I placed an order then after checked trust pilot reviews….meaning I then worried as the reviews on here are negative however I would use again as had a good experience with items, delivery and contact. Thank you.
11 April 2026
Unprompted review
Absolutely joke of a company I ordered…
Absolutely joke of a company I ordered from yous alost a week and a bit ago and i had emailed to see when I was to get my order and yous have cancelled it without my permission think yous are needing to sort your company out absolutely joke!!!!!!
2 April 2026
Unprompted review
Reply from Party Delights
Hi Dionne.
Thank you for your recent review.
We’re sorry to see your review and understand your frustration with the delay.
Unfortunately, as mentioned on the email there was a delay in shipping your order and we're terribly sorry for this.
However, we’d like to clarify that your order was cancelled following your request. After you contacted us regarding the delivery timeframe, you asked for the order to be cancelled, and we processed this promptly in line with your instructions.
We always aim to be as clear and responsive as possible, and we would never cancel an order without a customer’s consent.
Again we're truly sorry for the inconvenience that the delay caused you.
All the best,
Party Delights
Awful company
Awful company , I signed up to £5 off my order , received a code that didn't work . Contacted the company who didn’t respond and in the time I waited some of the items I wanted sold out so I ordered what was left in the basket . Received after days in separate bundles and separate days and no response to a return I want to do .
I unfortunately got taken in by 50% off everything but looking as Asda and The Range most off the items they sell are far cheaper even with the so called 50% off .
Looks like the only way to get response will be through trading standards . Appalling company do not use unless you can afford to right off items of poor quality or ones that arrived far too late.
23 March 2026
Unprompted review
Reply from Party Delights
Hi Ranjit.
Thank you for your recent review.
I'm really sorry to hear that you had a negative experience with us and for the inconveninece caused.
I can confirm the reason the £5 off voucher didn't work is due to you using the 50% off voucher - please note as we do state on the website only 1 voucher can be used per order.
We do ship from a couple of warehouses so it will mean items may arrive in different packages but will usually be within a day or so of each other and full tracking is always provided.
I can see that you emailed us on the 30th of March at 17:22 requesting a return to which we replied back to you on the 1st of April at 15:56 with the returns information - we'd advise checking your spam folder for this response and I'll also resend it for you.
Once again we apologize for any inconvenience caused.
Kind regards,
Party Delights
Great Value
I placed an order and received my first package relatively quickly. I was sent 1 item that was different to what I ordered and was waiting on the 2nd package. I emailed the company 3 times and was disappointed as no reply. However, I checked in my spam box and realised their replies had gone there for some reason. They quickly resolved my issue and refunded me for the missing item. The 2nd package arrived a bit later. If it wasn't for the slight delay on the package I would have given 5 stars as the products are so reasonably priced it was definitely worth it.
20 March 2026
Unprompted review
Reply from Party Delights
Hi Julie.
Thank you so much for taking the time to leave a positive review, we really do appreciate this.
I am really pleased that the customer service team managed to resolve this for you quickly and efficiently.
I do apologize though that the second package was slightly delayed - the warehouse are very busy at the moment and unfortunately, some orders are taking a little longer to dispatch however, I'm pleased you now have the full order.
We look forward to hearing from you again in the future.
Kind regards,
Party Delights
No refund after 3 weeks
I ordered two costumes for world book day, one came with items missing, and the other had all the items and fitted my daughter best.
I arranged to send the other back with the missing items and because it was the wrong size, I sent this end of Feb / beginning of March.
I used there pre-paid for label for royal mail, it was delivered the same week so I threw away my receipt with the hope of a refund. it has now been 3 weeks and nothing from them, I have contacted to get more information but are kind of passing the blame on me for throwing my receipt and saying once this is checked by returns team it will be processed ? as your policy you state aim within 7 workings it has been 3 weeks and the return team hasn't processed it.
Poor timings and poor customer service. I will not be using party delights again, and I strong advise anyone else too. I have never in the life of me waited so long for refunds.
27 February 2026
Unprompted review
Reply from Party Delights
Hi Emily.
Thank you for your recent review.
We’re really sorry to hear about your experience and understand how frustrating this situation must be.
After reviewing this for you, we can confirm that the return has not yet been received back with us. While you mentioned it shows as delivered, without the proof of postage or tracking reference we’re unfortunately unable to locate or verify the return within our system at this time.
We do always advise customers to keep hold of their proof of postage until a refund has been completed on our website and returns form, as this allows us to investigate any issues like this much more quickly with the courier.
As soon as the return is received and processed by our returns team, your refund will be issued straight away. In the meantime, if you’re able to obtain any tracking details or further confirmation from Royal Mail, please do share this with us and we’ll be happy to look into it further.
We’re sorry again for the inconvenience caused and appreciate your patience.
Kind regards,
Party Delights
Awful service
Awful service. Ordered an outfit for my daughter (delivery 3-5 business days) to be told 2 weeks after ordering that my order has been refunded due to no stock. AVOID
2 March 2026
Unprompted review
Reply from Party Delights
Hi Jon.
Thank you for your recent review.
We’re really sorry to hear about your experience and understand how disappointing this must have been, especially when you were waiting on an outfit for your daughter.
Unfortunately, as no order details have been provided within your review, we’re unable to look into the specifics of what happened in this case. We have requested further information from you via Trustpilot so that we can investigate your order properly and provide a more detailed response.
We’d really appreciate it if you could respond with your order details, as we’d like the opportunity to look into this for you and address any issues directly.
Many thanks
Party Delights
Excellent, quick service
Almost didn't order from here due to the bad Trust Pilot reviews however I was pleasantly surprised!
I ordered a few bits for my daughters birthday in April - all arrived as described and in brilliant condition.
I ordered very late Monday night and they arrived Wednesday!
Brilliant service!
Thank you Party Delights - I will be returning 😁🥰
18 March 2026
Unprompted review
Ordered within the time frame for a…
Ordered within the time frame for a party. The order was late so I emailed stating I needed to return. No response. I sent the box back and it was recieved a month ago. I have chased for my refund and still no response. Please confirm that a refund is being processed as I will be contacting my card company soon regarding this matter if not.
4 February 2026
Unprompted review
Brilliant
Would recommend, ordered my daughter’s world book day costume on Thursday 26 February and it arrived this morning. So happy with the costume. Great delivery service with no problems at all. Thanks again will definitely use again.
3 March 2026
Unprompted review
Reply from Party Delights
Hi Gillian.
Thank you for your review.
Thank you so much for taking the time out to leave us a positive review, we're so pleased that your daughters is pleased with her costume and it all arrived ok.
We look forward to hearing from you again in the future.
Many thanks
Party Delights
I’m really disappointed with my recent…
I’m really disappointed with my recent experience.
I placed my order on the 22nd for World Book Day, and while I understand it’s a busy period, there was no clear indication at the time of ordering that dispatch would be significantly delayed. With World Book Day now next week and my order still not dispatched, it’s left me in a difficult position having to make alternative arrangements at short notice.
Communication only came after I chased for an update, which has added to the frustration. I appreciate that high demand can cause delays, but clearer upfront communication about stock and dispatch times would really help customers plan, especially for time-sensitive events like this.
As the order will not arrive in time, I have requested cancellation and a full refund. Please confirm that order #2531 has now been cancelled.
25 February 2026
Unprompted review
Reply from Party Delights
HI Emmie.
Thank you for your review.
We're really sorry to hear that you’ve had such a frustrating experience, and I completely understand your disappointment given that the order was intended for World Book Day. That’s a very time-sensitive event, and I appreciate how stressful it must have been realising it might not arrive in time.
World Book Day is one of our busiest periods of the year and we experienced a much higher volume of orders than anticipated. This is why we do always have a banner on the website explaining of delays so that customers are made aware before ordering.
I'm sorry that you had to be the one to chase the order, with the delays being mentioned on the website we hoped this would be enough notice for customers but we will definitely review it to see if there's a more clear way of communicating the delays.
I can confirm that order #2531 has now been cancelled and a full refund has been processed. Depending on your bank, this should appear back in your account within a few working days.
Thank you for bringing this to our attention. Feedback like this genuinely helps us improve how we communicate during busy periods. I’m very sorry again for the inconvenience caused, and I hope we have the opportunity to provide you with a much better experience in the future.
Kind regards,
Party Delights
I ordered a pinata it came in a bag…
I ordered a pinata it came in a bag which had no protection at all it was broken had dirt all over the shark I emailed the day it was delivered which was 17th February no response
17 February 2026
Unprompted review
Reply from Party Delights
Hi Cordelia.
Thank you for your review.
I'm really sorry to hear that your order arrived with you damaged and the inconvenience that this has caused.
I can see you emailed us on the 17th of Feb at 11:35 am explaining your item has arrived with you damaged. Our team then responded within 24 hours on the 18th of Feb at 9:16 am offering yourself a replacement free of charge.
You then replied on the 19th at 3pm asking for a refund which we responded to on the 19th at 9pm confirming that a refund was processed and the item didn't need to be returned.
We also did notify the warehouse manager of the item arriving damaged so that we packaging can be reviewed and will be improved if needed.
Once again we apologize for the inconvenience this has caused you but I'm pleased this has now been resolved.
Kind regards,
Party Delights
I still havent received my order and…
I still havent received my order and there is no record (apart from the purchase going out of my account) of me buying it as the email has disappeared. So im guessing this is a scam
21 February 2026
Unprompted review
Reply from Party Delights
Hi Amy.
Thank you for your recent review.
I'm really sorry to hear you're having problems with your order - please note this is not a scam, we are a legitimate website.
The order number you've given on the review is invalid so we're unable to look into this for you at this time however, I've requested further information from you privately via the review so we can get this resolved for you.
We look forward to hearing from you.
Kind regards,
Party Delights
Order never turned up
Order never turned up! Communication very poor. Strongly advise to use another company.
29 May 2025
Unprompted review
Reply from Party Delights
Hi Paula.
Thank you for your review.
I'm terribly sorry to hear your order hasn't arrived with you - I'm unable to see any order information on the review so cannot look into this right now.
However, if you can please emails us on partyteam@partydelights.co.uk someone from our customer service team will respond and get this resolved for you within 48 hours.
We look forward to hearing from you and get this resolved.
Many thanks
Party Delights
Worse experience ever… do not use this…
Worse experience ever… do not use this company. Ordered from them for my sons birthday they said they will deliver with 5 working days got it 5 days after my sons birthday. Returned items back due to not being delivered in the time they have said now they are not giving my refund as I have returned the items back to them with the return email they have sent me Royal Mail
Collected me order from my house and have sent it back to them. I have emailed them to confirm that I have sent this back. These people are money grabbing robbers.. DO NOT USE THEM…. I want my money back as I have sent you your items back
14 February 2026
Unprompted review
Reply from Party Delights
Hi.
Thank you for your review.
Firstly, I am terribly sorry for the delays in shipping your order - as mentioned on emails to you we were having some issues with our systems in the warehouse which caused orders to be delayed. These issues are now resolved and we're shipping as normal now.
I've had a look for the email thread and can assure you we have not declined a refund for the return of your items - we've also send a pre paid label for the return as we appreciate the order was late.
We've checked the tracking and the order hasn't been shipped back to us yet which is why the refund hasn't been processed - as mentioned on the emails please send over the proof of postage and we can get your order refunded immediately for you.
We look forward to hearing from you and getting this resolved.
Kind Regards,
Party Delights
Avoid!
Easy to use website. Items were delivered 18 days after order even though they were on a 48 hour delivery rate. 50% of items damaged on arrival. All items look cheap and are poor quality. However Natasha from the customer service team has been amazing and organised my refund quickly and provided great and prompt communication. As the items were so late I managed to get most items from my local supermarket which were better quality and cheaper so I have learnt my lesson!
10 February 2026
Unprompted review
Reply from Party Delights
Hi Jennifer.
Thank you for your recent review.
Firstly, we just wanted to express our deepest apologies for your order being delayed - we did have some major issues in the warehouse that caused some delays with orders including yours. We appreciate how frustrating that must have been and we are truly sorry.
To re assure you these issues have now been resolved and we're shipping within our normal time frame now.
I'm really pleased to hear that our customer service team managed to resolve this for you quickly and efficiently - I know they'll appreciate your feedback.
Take care,
Party Delights
AVOID
Avoid – do not waste your money.
My order arrived damaged and with items missing. I emailed multiple times and have been completely ignored. There is no way to speak to an actual person, which is incredibly frustrating when something goes wrong. Terrible customer service and no accountability. This company feels like a complete rip-off.
I see they have replied to this, however I have emailed 16 times and they have still not responded. I stand by my review avoid this company they are absolutely appalling and ruined my birthday plans.
9 February 2026
Unprompted review
Reply from Party Delights
Hi Nita.
Thanks for the review.
I'm really sorry to hear this, we do have a dedicated customer service team that respond to all emails within 48 hours or you can message us on Instagram .
Please send an email here: partyteam@partydelights.co.uk
As you've not supplied any contact information or your order details on the review I'm unable to look into this for you right now but if you'd please get in touch asap then we can look into your order and get replacements shipped out for you.
We look forward to hearing from you.
Kind regards,
Party Delights
I have tried to contact you 4 times
I have tried to contact you 4 times! 3 times through your website, & once through Instagram and not ONE reply! I placed my order on January 20th & have not heard a thing! Now my daughter’s birthday has been and gone. I have ordered from this company every year for my daughter’s birthday & never had a problem. I will never use you again and I want a refund!
2 February 2026
Unprompted review
Reply from Party Delights
Hi Sophie.
Thank you for your review.
I'm really sorry to hear you've had a negative experience with us, this is the last thing we'd want.
I've had a look in our emailing system and am unable to see an email from you - please send us an email over to the following email address: partyteam@partydelights.co.uk
Someone will then respond within 48 hours to get this resolved for you.
Once again I'm terribly sorry for any inconvenience caused and rest assured we'll get this resolved for you.
Kind regards,
Party Delights
Don't order
I wish (yet again) that I had read these reviews before ordering. My items have not arrived and they have not responded to 3 messages I have sent. Very disappointed in lack of any customer service and lack of information on potential deliveries. Don't bother ordering from them, I think they must be another foreign company hiding behind a fake British website. **UPDATE** Order received yesterday 4th Feb (delivery was promised for 28th Jan), with despatch date of 30th. I have still not received any response whatsoever, their customer service is NIL. *SECOND UPDATE 24th Feb* They have asked me to respond to their reply - I am not sure if this is even possible. So I will email again. I have returned the goods but no refund has been received. THIRD UPDATE - goodness me this is boring. I have asked them how to respond on this website - not sure if this is even possible - and guess what? NOTHING. DO NOT BUY.
31 January 2026
Unprompted review
Reply from Party Delights
Hi.
Thank you for your recent review.
I'm really sorry that your order was delayed - we did have some delays in our warehouse at the beginning of February that effected most orders - this has now been resolved and we're shipping as normal.
I can assure you we are a UK based company and all items are shipping from within the UK.
I'm unable to see any order information for you so I cannot have a look into the emails for you however, we do have a dedicated customer service team that respond to all emails within 48 hours.
I've requested order information from you via this review so we can look into this for you.
Kind regards,
Party Delights
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