I ordered my daughter’s Halloween costumes over a week ago and they still have not been dispatched. I have emailed them and just a basic reply back to say delayed, also messaged on social media ag... See more
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Review summary
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Reviews shaping this summary
Absolutely appalling company and I wish I had read reviews here before placing an order for my son. Purchased on 4th October and not received over 2 weeks later. Sent numerous emails and co... See more
If i could give less than 1 star i would. Awful service, no contact number at all, no one replies to emails. Says free delivery then charge you , says 5-7 working days for delivery , but doesnt update... See more
*EDIT* I have now received part of my order, but still waiting on 2 of the more expensive items to turn up. In the tracker, it is still showing as 'order being processed' (from 5 October) I ha... See more
Company details
Written by the company
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Contact info
Unit 4, Tallow Way, M44 6RJ, Manchester, United Kingdom
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1.3
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
‼️ No order dispatched
‼️‼️ I waited 4 weeks and never recieved my order in time for my son’s 2nd birthday. The company said there is a warehouse issue, however from reading other reviews this seems to be an ongoing issue that started in 2025.
17 April 2026
Unprompted review
Reply from Party Delights
Hi Harriet.
Thanks for your review.
We would like to sincerely apologise for the delay with your order and for the disappointment caused, especially as the items were intended for your son's 2nd birthday. We completely understand how frustrating it is when an order does not arrive in time for such an important occasion.
During this period, we experienced significant disruption caused by a warehouse relocation, which unfortunately impacted the dispatch and delivery of some orders more severely than anticipated. While this was a temporary issue, we appreciate that it does not change the inconvenience caused to customers who were affected.
We regret that we were unable to fulfil your order within the timeframe you expected and apologise for the impact this had on your celebration plans. Since then, the warehouse move has been completed and our operations have returned to normal.
Thank you for your feedback, and once again, please accept our sincere apologies for your experience.
Kind regards,
Party Delights
Terrible communication with no response…
Terrible communication with no response to multiple emails and enquiries via the website. Order had missing items and can’t get through to anyone to query this or request a refund. Avoid this shop.
13 May 2026
Unprompted review
Reply from Party Delights
Hi Sarah.
Thanks for your review.
We are sorry to hear that you were dissatisfied with your experience.
Having reviewed our records, we can confirm that your order was dispatched within the extended timescale that was communicated during our warehouse transition period. We can also confirm that all emails and enquiries received from you were responded to within 24 hours.
We take reports of missing items seriously and always work to resolve any issues as quickly as possible. As we do not discuss specific order details publicly, we would encourage you to contact our customer service team directly if there is still an outstanding issue that requires attention.
We appreciate that delays and order issues can be frustrating, and we apologise for any inconvenience caused during this period. We are pleased to confirm that our warehouse move has now been completed and normal service has resumed.
All the best,
Party Delights
I ordered two cardboard numbers that…
I ordered two cardboard numbers that can be filled with balloons on 3rd may for my mums 60th birthday. I’ve had no response when enquiring where this order is as I was concerned it’s not been updated at all since placing the order. I have emailed x3 times now asking for an update and now a refund as the party is in 3 days and I will
Obviously not receive the items. Extremely disappointing and I wish I would have seen the other reviews before buying. Would not recommend.
Can anyone from party delights get back to me and issue the refund. Thank you.
3 May 2026
Unprompted review
Reply from Party Delights
Hi Kate.
Thanks for your recent review.
We are sorry to hear that your order did not arrive in time for your planned celebration and understand how disappointing this must have been.
At the time of your order, we were experiencing delays that affected the dispatch of some orders. We note that you contacted our customer service team seeking an update and then followed up shortly afterwards requesting a cancellation. While we always aim to respond as quickly as possible, our stated response time is up to 48 hours during busy periods. In this instance, we replied within 24 hours and confirmed the cancellation of your order in line with your request.
We appreciate that the delay meant the items were no longer required, and we regret any inconvenience this caused. Customer feedback is important to us, and we are continually working to improve both our communication and service.
Kind regards,
Party Delights
SCAM??!
SCAM??!
Ordered with party delights back on the 20th April and still waiting for items on the 10th May, have just requested a refund but looking at other reviews this might take some time too. Chased up my order after a week and received what seemed like an auto response explaining they were having problems with their warehouse. Chased after another week and was told there was nothing more that could be done, they apologised and mentioned that ‘customer satisfaction is extremely important’ however when I looked on their website there is no mention of goods taking longer than ‘normal’ to arrive and they still appear to be processing new orders despite the fact that customers who ordered 3 weeks ago haven’t received their items yet. I trusted the company would still deliver but they haven’t, now I’ve had to spend double the money getting some last minute decorations for my daughter’s birthday (and the party has been and gone). AVOID!!
10 May 2026
Unprompted review
Reply from Party Delights
Hi.
Thank you for your recent review.
We are sorry to hear that you were disappointed with your experience and understand your frustration, particularly as the items were intended for your daughter's birthday.
During this period, we experienced unforeseen delays due to a warehouse move, which unfortunately impacted the dispatch of some orders. We appreciate that this caused inconvenience for a number of customers and sincerely apologise for the disruption.
We would like to clarify that information regarding extended dispatch times was displayed on both our delivery information page and at checkout while these delays were ongoing. Our customer service team also worked to keep customers informed and responded to enquiries with the most up-to-date information available at the time.
Unfortunately, as no order information has been provided with this review, we are unable to investigate the specific details of your order or comment on the status of any refund request. We would encourage you to contact us directly with your order number so that we can review the matter fully.
We are pleased to confirm that the warehouse move has now been completed and our operations have returned to normal. We apologise again for the inconvenience caused.
Kind regards,
Party Delights
No order received
Placed my order 2 weeks ago, chased it up last week only then to be told there are delays in the warehouse, no prior information and only got the update after I got in touch, Not given any specific timescale on when it would be dispatched, just told to wait!
Wish I had read recent reviews prior to placing my order! Customer service are not helpful at all
22 April 2026
Unprompted review
Reply from Party Delights
Hi Michelle.
Thank you for your review.
We're sorry to hear that you were unhappy with your experience. During this period, we experienced unforeseen delays as a result of a warehouse move, which unfortunately impacted the dispatch times of some orders. We appreciate the frustration this caused and apologise for any inconvenience.
We would like to clarify that our customer service team worked hard to keep customers updated and responded to all enquiries as quickly as possible during this time. As the warehouse transition was ongoing, we were not always able to provide precise dispatch dates, but we did provide the most accurate information available at the time.
Unfortunately, as no order information has been provided with this review, we are unable to investigate the specific details of your case further. If you would like us to look into this for you, please contact us directly with your order number and we will be happy to review the matter.
We are pleased to confirm that the warehouse move has now been completed and our operations have returned to normal.
All the best,
Party Delights
Ordered products on the 20th april and…
Ordered products on the 20th april and now 28th april its still showing as not dispatched and despite several messages to customer care which have gone unanswered - i have no items and am missing the money i paid.
I had ordered them for comic con for 1st may but it doesnt look like they will arrive if they havent even been sent out
Very disappointing
20 April 2026
Unprompted review
Reply from Party Delights
Hi Debra.
Thank you for your recent review.
We sincerely apologise for the delay you experienced with your order. At the time, we were dealing with unforeseen circumstances relating to a warehouse move, which unfortunately affected the dispatch times of some orders.
We appreciate that you needed the items for Comic Con and understand your disappointment when it became clear that we would be unable to deliver them in time. However, we would like to clarify that all of your emails were responded to within 24 hours, and we remained in regular contact throughout to provide updates on the situation.
Once it was confirmed that the order would not arrive in time for your event, we promptly cancelled the order and issued a full refund as requested.
We're pleased to say that our warehouse move has now been completed and operations have returned to normal. We apologise again for the inconvenience caused and appreciate your patience during that period.
Kind regards,
Party Delights
Avoid
Avoid
Kept fobbing me off saying parcel was lost. Then they replaced and that never arrived. Absolute scam of a company do not purchase from them. I have escalated with the bank
23 April 2026
Unprompted review
Reply from Party Delights
Hi Laura-Jo.
Thank you for your review.
We're sorry that you feel dissatisfied with your experience. After reviewing the order, our records show that it was delivered within 48 hours of purchase. When you subsequently advised that the parcel had been lost, our customer service team responded to all correspondence within 24 hours and offered a replacement as a goodwill gesture.
As the replacement was not required, a full refund was processed instead. We always aim to resolve issues quickly and fairly and regret that we were unable to meet your expectations on this occasion.
All the best,
Party Delights
Avoid this company
Avoid this company - goods never arrived, no tracking number with the so called delivery company, no response to contact and no number to call. Do NOT buy from them.
29 March 2026
Unprompted review
Reply from Party Delights
Hi Jane.
Thank you for your review.
We're sorry to hear that you were disappointed with your experience. Having reviewed our records, your order was dispatched and subsequently delivered. While we understand that the delivery took longer than expected, we cannot find any correspondence from the email address associated with your order.
We take customer service very seriously and respond to all enquiries within 48 hours. If you still have any concerns regarding your order, please contact us directly with your order details and we'll be happy to assist.
King regards,
Party Delights
Quality items, delivered on time and good contact
Whilst some items came separately, they all arrived on time for the party. I did email for an update as the tracking link doesn't work and they emailed be back very quickly. I had a good experience.
Great items at a very good price (they had extra %off promotion)
I placed an order then after checked trust pilot reviews….meaning I then worried as the reviews on here are negative however I would use again as had a good experience with items, delivery and contact. Thank you.
11 April 2026
Unprompted review
Reply from Party Delights
Hi Ruby.
Thank you for your review.
We're so pleased to hear that you're happy with your order and you got the items at a good price.
We really appreciate you taking the time out of your day to leave us a review and we look forward to you shopping again with us in the future.
All the best,
Party Delights
Absolutely joke of a company I ordered…
Absolutely joke of a company I ordered from yous alost a week and a bit ago and i had emailed to see when I was to get my order and yous have cancelled it without my permission think yous are needing to sort your company out absolutely joke!!!!!!
2 April 2026
Unprompted review
Reply from Party Delights
Hi Dionne.
Thank you for your recent review.
We’re sorry to see your review and understand your frustration with the delay.
Unfortunately, as mentioned on the email there was a delay in shipping your order and we're terribly sorry for this.
However, we’d like to clarify that your order was cancelled following your request. After you contacted us regarding the delivery timeframe, you asked for the order to be cancelled, and we processed this promptly in line with your instructions.
We always aim to be as clear and responsive as possible, and we would never cancel an order without a customer’s consent.
Again we're truly sorry for the inconvenience that the delay caused you.
All the best,
Party Delights
Awful company
Awful company , I signed up to £5 off my order , received a code that didn't work . Contacted the company who didn’t respond and in the time I waited some of the items I wanted sold out so I ordered what was left in the basket . Received after days in separate bundles and separate days and no response to a return I want to do .
I unfortunately got taken in by 50% off everything but looking as Asda and The Range most off the items they sell are far cheaper even with the so called 50% off .
Looks like the only way to get response will be through trading standards . Appalling company do not use unless you can afford to right off items of poor quality or ones that arrived far too late.
23 March 2026
Unprompted review
Reply from Party Delights
Hi Ranjit.
Thank you for your recent review.
I'm really sorry to hear that you had a negative experience with us and for the inconveninece caused.
I can confirm the reason the £5 off voucher didn't work is due to you using the 50% off voucher - please note as we do state on the website only 1 voucher can be used per order.
We do ship from a couple of warehouses so it will mean items may arrive in different packages but will usually be within a day or so of each other and full tracking is always provided.
I can see that you emailed us on the 30th of March at 17:22 requesting a return to which we replied back to you on the 1st of April at 15:56 with the returns information - we'd advise checking your spam folder for this response and I'll also resend it for you.
Once again we apologize for any inconvenience caused.
Kind regards,
Party Delights
Great Value
I placed an order and received my first package relatively quickly. I was sent 1 item that was different to what I ordered and was waiting on the 2nd package. I emailed the company 3 times and was disappointed as no reply. However, I checked in my spam box and realised their replies had gone there for some reason. They quickly resolved my issue and refunded me for the missing item. The 2nd package arrived a bit later. If it wasn't for the slight delay on the package I would have given 5 stars as the products are so reasonably priced it was definitely worth it.
20 March 2026
Unprompted review
Reply from Party Delights
Hi Julie.
Thank you so much for taking the time to leave a positive review, we really do appreciate this.
I am really pleased that the customer service team managed to resolve this for you quickly and efficiently.
I do apologize though that the second package was slightly delayed - the warehouse are very busy at the moment and unfortunately, some orders are taking a little longer to dispatch however, I'm pleased you now have the full order.
We look forward to hearing from you again in the future.
Kind regards,
Party Delights
No refund after 3 weeks
I ordered two costumes for world book day, one came with items missing, and the other had all the items and fitted my daughter best.
I arranged to send the other back with the missing items and because it was the wrong size, I sent this end of Feb / beginning of March.
I used there pre-paid for label for royal mail, it was delivered the same week so I threw away my receipt with the hope of a refund. it has now been 3 weeks and nothing from them, I have contacted to get more information but are kind of passing the blame on me for throwing my receipt and saying once this is checked by returns team it will be processed ? as your policy you state aim within 7 workings it has been 3 weeks and the return team hasn't processed it.
Poor timings and poor customer service. I will not be using party delights again, and I strong advise anyone else too. I have never in the life of me waited so long for refunds.
27 February 2026
Unprompted review
Reply from Party Delights
Hi Emily.
Thank you for your recent review.
We’re really sorry to hear about your experience and understand how frustrating this situation must be.
After reviewing this for you, we can confirm that the return has not yet been received back with us. While you mentioned it shows as delivered, without the proof of postage or tracking reference we’re unfortunately unable to locate or verify the return within our system at this time.
We do always advise customers to keep hold of their proof of postage until a refund has been completed on our website and returns form, as this allows us to investigate any issues like this much more quickly with the courier.
As soon as the return is received and processed by our returns team, your refund will be issued straight away. In the meantime, if you’re able to obtain any tracking details or further confirmation from Royal Mail, please do share this with us and we’ll be happy to look into it further.
We’re sorry again for the inconvenience caused and appreciate your patience.
Kind regards,
Party Delights
Awful service
Awful service. Ordered an outfit for my daughter (delivery 3-5 business days) to be told 2 weeks after ordering that my order has been refunded due to no stock. AVOID
2 March 2026
Unprompted review
Reply from Party Delights
Hi Jon.
Thank you for your recent review.
We’re really sorry to hear about your experience and understand how disappointing this must have been, especially when you were waiting on an outfit for your daughter.
Unfortunately, as no order details have been provided within your review, we’re unable to look into the specifics of what happened in this case. We have requested further information from you via Trustpilot so that we can investigate your order properly and provide a more detailed response.
We’d really appreciate it if you could respond with your order details, as we’d like the opportunity to look into this for you and address any issues directly.
Many thanks
Party Delights
Excellent, quick service
Almost didn't order from here due to the bad Trust Pilot reviews however I was pleasantly surprised!
I ordered a few bits for my daughters birthday in April - all arrived as described and in brilliant condition.
I ordered very late Monday night and they arrived Wednesday!
Brilliant service!
Thank you Party Delights - I will be returning 😁🥰
18 March 2026
Unprompted review
Reply from Party Delights
Hi.
Thank you so much for taking time out of your day to leave us a review - we do really appreciate this.
We're pleased to hear everything arrived as described and on time.
We look forward to hearing from you again in future.
Kind regards,
Party Delights
Ordered within the time frame for a…
Ordered within the time frame for a party. The order was late so I emailed stating I needed to return. No response. I sent the box back and it was recieved a month ago. I have chased for my refund and still no response. Please confirm that a refund is being processed as I will be contacting my card company soon regarding this matter if not.
4 February 2026
Unprompted review
Reply from Party Delights
Hi Laura.
Thank you for your recent review.
We take customer service seriously and would like to investigate this matter as a priority. Unfortunately, we're unable to identify your order from this review alone. Please contact us directly with your order number and return details so we can locate your account and provide an update on the status of your refund.
If your returned item has been received and is eligible for a refund, we will ensure this is processed in line with our returns policy.
We look forward to hearing from you.
Kind regards,
Party Delights
Brilliant
Would recommend, ordered my daughter’s world book day costume on Thursday 26 February and it arrived this morning. So happy with the costume. Great delivery service with no problems at all. Thanks again will definitely use again.
3 March 2026
Unprompted review
Reply from Party Delights
Hi Gillian.
Thank you for your review.
Thank you so much for taking the time out to leave us a positive review, we're so pleased that your daughters is pleased with her costume and it all arrived ok.
We look forward to hearing from you again in the future.
Many thanks
Party Delights
I’m really disappointed with my recent…
I’m really disappointed with my recent experience.
I placed my order on the 22nd for World Book Day, and while I understand it’s a busy period, there was no clear indication at the time of ordering that dispatch would be significantly delayed. With World Book Day now next week and my order still not dispatched, it’s left me in a difficult position having to make alternative arrangements at short notice.
Communication only came after I chased for an update, which has added to the frustration. I appreciate that high demand can cause delays, but clearer upfront communication about stock and dispatch times would really help customers plan, especially for time-sensitive events like this.
As the order will not arrive in time, I have requested cancellation and a full refund. Please confirm that order #2531 has now been cancelled.
25 February 2026
Unprompted review
Reply from Party Delights
HI Emmie.
Thank you for your review.
We're really sorry to hear that you’ve had such a frustrating experience, and I completely understand your disappointment given that the order was intended for World Book Day. That’s a very time-sensitive event, and I appreciate how stressful it must have been realising it might not arrive in time.
World Book Day is one of our busiest periods of the year and we experienced a much higher volume of orders than anticipated. This is why we do always have a banner on the website explaining of delays so that customers are made aware before ordering.
I'm sorry that you had to be the one to chase the order, with the delays being mentioned on the website we hoped this would be enough notice for customers but we will definitely review it to see if there's a more clear way of communicating the delays.
I can confirm that order #2531 has now been cancelled and a full refund has been processed. Depending on your bank, this should appear back in your account within a few working days.
Thank you for bringing this to our attention. Feedback like this genuinely helps us improve how we communicate during busy periods. I’m very sorry again for the inconvenience caused, and I hope we have the opportunity to provide you with a much better experience in the future.
Kind regards,
Party Delights
I ordered a pinata it came in a bag…
I ordered a pinata it came in a bag which had no protection at all it was broken had dirt all over the shark I emailed the day it was delivered which was 17th February no response
17 February 2026
Unprompted review
Reply from Party Delights
Hi Cordelia.
Thank you for your review.
I'm really sorry to hear that your order arrived with you damaged and the inconvenience that this has caused.
I can see you emailed us on the 17th of Feb at 11:35 am explaining your item has arrived with you damaged. Our team then responded within 24 hours on the 18th of Feb at 9:16 am offering yourself a replacement free of charge.
You then replied on the 19th at 3pm asking for a refund which we responded to on the 19th at 9pm confirming that a refund was processed and the item didn't need to be returned.
We also did notify the warehouse manager of the item arriving damaged so that we packaging can be reviewed and will be improved if needed.
Once again we apologize for the inconvenience this has caused you but I'm pleased this has now been resolved.
Kind regards,
Party Delights
I still havent received my order and…
I still havent received my order and there is no record (apart from the purchase going out of my account) of me buying it as the email has disappeared. So im guessing this is a scam
21 February 2026
Unprompted review
Reply from Party Delights
Hi Amy.
Thank you for your recent review.
I'm really sorry to hear you're having problems with your order - please note this is not a scam, we are a legitimate website.
The order number you've given on the review is invalid so we're unable to look into this for you at this time however, I've requested further information from you privately via the review so we can get this resolved for you.
We look forward to hearing from you.
Kind regards,
Party Delights
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