Fancydress.com Reviews 2,018

They are money stealers. I spent $62 on a costume, the mask came damaged (missing an entire strap making it unwearable). I contacted them for assistance and to get a replacement mask and they offered me 20% off my next order (not happening ever again) and to keep the broken mask. I even sent pictures.

DONT WASTE YOUR MONEY ON THIS WEBSITE!!!

Scam! This company cancelled my order and did not give me a refund or reason for why it was cancelled. Waited 3 months for the order only to find that the order was cancelled. Tried emailing with no response.

Would never order from them again. Ordered for Halloween and they couldn’t confirm arrival time even thought I ordered 3 weeks early. Said I needed to cancel the order before it shipped for a refund so I did that because again could not risk my kid not getting his costume. They suddenly start rapidly answering me when I threatened to cancel and they instantly shipped my costume after I had already ordered a new one. Then they start getting very nasty with me saying I can’t cancel because it shipped. It only shipped once I started threatening to cancel. Anyways then they tell me you can return it. Well their return policy says you can’t return if it it has a mask (mine does) and there is a restocking fee! And on top of that it has to be shipped to the U.K. so had they just cancelled me order like their policy states and like I asked them to, that would have worked. Nope. I spent $30 to return this to the U.K. THEY STILL HAVENT REFUNDED ME. I stopped payment for the original price but I’m still out $30 now and they got the costume back. Do not do business with these snakes. They haven’t responded to any of my requests for my refund.

Please please please nobody buy from this company for the following reasons:

I am currently trying to get a refund after I sent my parcel back (they don’t pay for return labels you have to) as a signed Royal Mail delivery. I checked a week later to see if they had received it and they had. Nobody told me that a refund would be issued after signing for it and now it has been a month.

The costume I bought for a party I paid extra to get it sent in time and it turned up 5 days late! I emailed them, no one replies, on instagram no one replies!

I honestly believe they are scam artists. So please never buy from this company especially if you don’t want to see your money returned to you. How can you run a business this way? Truly disgraceful

Do not use this website, they sent me the wrong order and it's impossible to send back and return. The phone number doesn't work and they don't respond to emails. The returns form is unavailable, has to be a scam!

Ordered a costume from fancydress and delivery was quick. Quality was decent, though a bit pricey for the material. Customer service was helpful when I needed assistance. However, packaging caused some inconvenience with bits sticking to the outfit. Overall, an okay experience, but improvements in packaging would be appreciated.

Awful quality honestly avoid! All these good reviews must be fake. I could have made a better costume with scraps than the one i paid £30 with them for! Such cheap quality looks so bad! Avoid!!

Potential Scam Company.

Ordered a Safari Outfit in Mens "Large" It only just fits my 12yr old brother. Tried to contact them via phone and email. Phone disconnects after 3 seconds and emails bounce. Avoid Avoid Avoid.

Also to add I'm not sure how old the costumes are but the paper accompanying the outfit was all torn to bits and damaged, wasn't a brand new outfit. I presume the outfits are second hand. If I could attach photos I would.

Appalling. Nothing arrived .. and they haven’t responded to my questions! DO NOT USE this lot.

I placed an order through their website on Wednesday at approximately 19:16. At the time of purchase, the website indicated that delivery would occur within 48 hours, which means the package should have arrived by Friday evening or Saturday at the latest.

Unfortunately, this did not happen, and the delivery was expected on Monday—two days after the event I ordered it for. As the outfit will no longer be needed, I did not want it delivered to my address on Monday.
I find it frustrating that the mask I ordered from another website arrived within a day.

In addition to the wasted ticket, I am now left without the costume, and I would appreciate not losing further money due to the misleading information on your website.

The company advised me to refuse the delivery from the courier and there was nothing they could do on their end. As I expected the courier refused to take back the parcel and it has now been left with me.

So I am now expected to PAY to return an item I requested the sender and courier to return (to avoid this exact outcome).

When I asked what the next steps are and said I am not willing to pay the return fee… they completely looked over it and just sent me the address to return the item to… listing the conditions it must be returned in for a full refund (the items hasn’t even been opened).

The service was absolutely awful, the courier service was just a bad. I advise not using this company unless you’re ordering months in advance… plenty other more reliable companies you could use!!

Do not buy from this company. Ordered a wolf fancy dress outfit for 4 yr old girl. £35 incl postage. What a lot of rubbish, not worth 5pence. If i want to return i have to pay postage! Have been on to customer service but not heard back from them. Do not use this robbing company.

Terrible customer service.

Place an order on the 14/10, paid £5 postage for next day delivery. Contacted Annette the “Customer Service Manager” for an update as still not received the order by 23/10.

Told I only ordered it two days ago so wait. Replied I have been waiting a week for next day delivery. Next message, a full refund given. I need the item I reply! Well reorder then as can’t reissue as refund has now been processed. Why would you do that without asking if I still needed the item I ask? Said I could just reorder….then told the item was sold out.

Shocked at the service and now got a very disappointed little boy who is not going to have his Halloween item.

Whow what a good service. I ordered 2 outfits as I wasn’t sure on size and didn’t have much time to re order.

I am a vey standard size 10 and the dress firs perfectly.

Fast delivery and item as ordered. Item a little pricey.

I ordered super girl and mermaid costume for children, it arrived when it told me it would, came simply and well packaged.

The customer service was amazing. Would definitely use again. 🥰

I bought an aviator overall and it was much too small from neck to bottom. I went after sizing on their website. Would be useful to have proper measurements for the outfits. Customers, who need to return items due to wrong sizing have to pay more than 10£ in total on delivery/return. Wasted money. Went to a local shop and found the same. I am not recommending buying from shops, where you can't return for free.

DISGRACE ! Absolutely avoid this company of liers, ANNETTE who apparently handles customer services ( laughable ) refused my returned item due to stains - absolutely fabricated as it was tried on in my property and was returned in exactly the same condition as received- brand new with no marks, but then tried to send me a picture of a completely different colour suite with what look like iron marks or stains and pass as my item ! It’s companies like these that kill your trust in shopping online - DO NOT ORDER WILL ONLY BE DISAPPOINTED
Even the quality of the product was terrible

The worst customer and postage service. I bought some Christmas Hats on Thursday, 16th of November 2023, and paid the £7 plus fee for the next day's delivery. However, the items never arrived home, and I reached out to customer service for help. I have received several emails from "Annette" stating that as per the company, even when paying the fee for next-day delivery, it was Within THE WEEKDAYS delivery, not over the weekend. I purchased the items after 3 pm on Thursday, I missed the deadline for the items to arrive over the week so I had to wait for the package to arrive on Monday, 20th. Of course, all her messages were rude and despective (even warned me that if was to post anything over the internet, "that false information posted, was subjected to being erased," "or if the items were no longer needed just to return them."
Anyway, after I have wrote to her stating that it was not her fault not to be client-oriented and should be more accommodating on finding my package and tracking the items, I have received another email today Tuesday 21st, stating that the package is to be picked at the POST OFFICE near by my home.
So bottom line, the worse customer service provided, plus the items needed, ended up in a post office and not home. I wonder why pay a fee of 7 pounds and some pens when I have to pick up my items from the post office and have to deal with such terrible customer service that it ruins anyone's day.
To top up the experience, I just came back from the post office to collect my parcel; I purchased the Adult Luxury Santa Hat With Tinsel bought for £6.49 each hat (the best on the web site and most expensive they had), are in reality such a VERY Bad quality. Plus, it can barely fit me or my partner's head. They look as if they were for kids.

Bottom line: I have all the emails sent and received, so it is not false information provided here, and I am happy to share. Plus, photos of the parcel and items received.

Do yourself a favour, DO NOT buy from this store.

It is NOT recommendable!

I do hope the owners and managers review this post and review my case. This is outrageous.

Efficient delivery, good costume although the price was a little on the expensive side when bearing in my a few poor aspects to the costume but nothing that warrants a bad review yet cannot overrate it, also.

Having purchased a T-shirt for £24.99 this was delivered and was not true to size…. I returned the item in the exact same condition as received and at my expense of postage which was just over £5….. imagine then having the original postage being deducted from my money being returned so I actually received £19.99….. overall paid £10.38 postage for nothing!!! Be mindful when ordering and how costly returned items are

Good quality fancy dress costume. It looked amazing and was comfortable to wear.