ParrotUncle Reviews 88

Reply from ParrotUncle

Apr 17, 2026

Dear Karen,

Please accept our deepest apologies. You are right to be angry. A fan that doesn’t work, lost information, repeated empty promises, and no one answering your calls – that is completely unacceptable. We are truly sorry.

What went wrong:
Our customer service team has been overwhelmed and understaffed during the recent holiday period. That is not an excuse – it is an explanation, and we are ashamed that it caused you this much frustration. The agent who lost your information has been retrained, and we are overhauling our follow‑up process to ensure this never happens again.

What we are doing for you right now:
We are sending you a brand new replacement fan at no cost. You do not need to return the non‑working fan. We have already created the replacement order, and you will receive tracking information within 24 hours via email.

We know we cannot undo the wasted time and frustration, but we are committed to making this right. Thank you for holding us accountable.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Reply from ParrotUncle

Apr 8, 2026

Dear Anita,

Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that installation was straightforward and that the fan looks exactly as beautiful as you expected.

We completely understand the excitement (and the wait!) of a new space coming together. When your unit finally gets electricity, we hope the fan performs just as beautifully as it looks. We're confident you'll love it.

If you have any questions once you're ready to power it up, our team is always here to help.

Thank you for choosing Parrot Uncle – and congratulations on your new space!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Reply from ParrotUncle

Apr 8, 2026

Dear Herbert from Northern California,

Thank you for your honest and detailed feedback. Please accept our sincere apologies for both problems you’ve encountered – receiving the wrong downrod component, and your fan stopping just days after installation. That is completely unacceptable, and we understand your frustration.

We also deeply apologize for the delay in our response. Our customer service operations center is based in China, and we experienced slower‑than‑normal reply times due to the recent holiday period. While this explains the delay, it does not excuse leaving you without help when you needed it most. We are actively working to improve our response speed for all customers.

Good news: Our team has now replied to your email. Please check your inbox (and spam/junk folder) for our message. We have also escalated your case to a manager who will personally ensure both issues are resolved.

Please reply to our email or contact us directly at Support@parrotuncle.com (with “ATTN: Herbert – Fan Failure” in the subject line) or call 888-275-3352 and ask to speak with a manager. We are committed to making this right.

Thank you for your patience and for giving us the opportunity to correct our mistakes.

Sincerely,
The Parrot Uncle Customer Service Team

Reply from ParrotUncle

Apr 8, 2026

Dear Sherry,

Thank you so much for your 5-star review! We're delighted to hear that changing your order was easy and that shipping was quick.

We always want to make things as smooth and flexible as possible for our customers, so your feedback truly means a lot to us.

We truly appreciate you choosing Parrot Uncle and hope you love your purchase!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Reply from ParrotUncle

Apr 8, 2026

Dear Robin,

Thank you so much for your enthusiastic 5-star review! We're absolutely thrilled to hear that you think we're an amazing company – that truly means the world to our entire team.

Customers like you are the reason we do what we do. We're grateful for your trust and support, and we'll keep working hard to deserve your kind words.

We look forward to serving you again whenever you need us!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Reply from ParrotUncle

Apr 8, 2026

Dear Kim,

Thank you for bringing this to our attention, and please accept our sincere apologies for sending you the wrong replacement remote – especially after your dog ate the original one (we’ve heard it all, but that’s a first!). We completely understand your frustration. Waiting over a week and paying $48 for a part that doesn’t work is unacceptable. Our remote replacements are model‑specific.

Please send an email to us directly at Support@parrotuncle.com with your order number (or the email used to purchase the remote), so we can correct the remote immediately. A real person will respond within hours.

We know we can’t undo the frustration, but we are committed to making this right for you. Thank you for giving us the chance to fix our mistake.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Reply from ParrotUncle

Apr 8, 2026

Dear Lawrence,

Thank you for your review, and please accept our sincere apologies that one of your fans arrived damaged and missing hardware. We completely understand your frustration, especially after waiting for a response.

We want to assure you: Our customer service team has already replied to your email and confirmed that we will send you a brand new replacement fan at no cost. No need to return the damaged one.

Please check your inbox (and spam/junk folder) for our message. If you don’t see it, please contact us directly at Support@parrotuncle.com or call 888-275-3352 so we can confirm your shipping details and get the replacement on its way immediately.

We appreciate your patience and the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Reply from ParrotUncle

Apr 8, 2026

Dear Greg,

Thank you for your honest and painful feedback. Please accept our deepest apologies – for the fan receiver failing in under two years, for the replacement order that hasn’t shipped in 14 days, and most of all for the disconnected phone number and unanswered emails. You deserved better at every step, and we are truly sorry.

The receiver in your fan failed prematurely. That should not happen, and we stand behind our products.

Your replacement order was delayed due to a temporary stock issue that our system failed to communicate to you.

Our phone line and email response have been overwhelmed recently, but that is no excuse for leaving you in the dark.

Please email us at Support@parrotuncle.com with “ATTN: Greg – Receiver Failure” in the subject line. Include your order number or the email used to place the receiver order. If you prefer, call 888-275-3352 and ask for a manager – we have fixed our phone system and will answer.

We know we cannot undo the wasted time and frustration, but we are committed to making this right and restoring your faith in Parrot Uncle. Thank you for holding us accountable.

Sincerely,
The Parrot Uncle Customer Service Team

Reply from ParrotUncle

Updated Apr 8, 2026

Dear Tiffany,

Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that you love your new 84″ fan – and that it was delivered fast, easy to install, and looks great in your garage.

Nothing makes us happier than knowing our products are making a real difference in our customers' spaces. Your kind words mean the world to our team.

Thank you for choosing Parrot Uncle. We hope your fan brings you years of comfort and enjoyment!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Reply from ParrotUncle

Apr 8, 2026

Dear William,

Thank you for your honest feedback. You’re right – we should have shipped your order much faster, and we sincerely apologize for the frustration caused by the delay.

Why the delay happened:
You ordered a remote control that was temporarily out of stock at the time of purchase. Unfortunately, our system did not clearly communicate this delay to you, and for that, we are truly sorry.

Your remote has now been delivered, If you have not received your package, please contact us directly at Support@parrotuncle.com or call 888-275-3352 with your order number, and a real person will resolve this for you within hours.

We value your business and appreciate the opportunity to improve. Thank you for your patience.

Sincerely,
The Parrot Uncle Customer Service Team

Reply from ParrotUncle

Apr 8, 2026

Dear Jacob,

Thank you so much for your kind feedback! We're delighted to hear that you were pleased with our shipping time and handling.

Providing fast, careful delivery is something we take great pride in, and your review lets us know we're on the right track.

We truly appreciate you choosing Parrot Uncle and hope you enjoy your purchase for years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Reply from ParrotUncle

Updated Apr 8, 2026

Dear Chad,

Thank you for your honest feedback, and please accept our sincere apologies that your two 100″ fans aren’t delivering the airflow you expected under your outdoor patio. We completely understand your frustration – when you invest in large fans, you expect to feel a strong breeze.

Why this might be happening:

Outdoor spaces are more open – Unlike an enclosed room, outdoor areas allow air to dissipate quickly, so even a powerful fan may feel less intense.

Installation height – If your fans are mounted very high (common for patios), the airflow at ground level can be significantly reduced.

Speed setting – Please make sure the fans are set to the highest speed. Some customers accidentally leave them on a lower setting.

What we can do for you now:

Troubleshoot together – Contact us directly, and we’ll walk through the installation settings (blade pitch, rotation direction, etc.) to ensure maximum airflow.

Please reach out to us at Support@parrotuncle.com or call 888-275-3352 and ask for a manager. We’ll prioritize your case and find the right solution.

We value your business and want to make this right. Thank you for giving us the chance to help.

Sincerely,
The Parrot Uncle Customer Service Team

Reply from ParrotUncle

Published Apr 8, 2026

Dear Jamie,

Thank you for your review, and please accept our sincere apologies for the frustration and long wait. We completely understand why you would be close to canceling your order after three weeks.

Good news: We have checked your tracking information, and your remote has now been delivered. We are very sorry that our updates about the backorder caused you to believe it still hadn't shipped. We should have communicated the delivery confirmation more clearly.

What we will do for you:

Confirm delivery – Please check your mailbox or delivery area for the package. If you cannot find it, contact us immediately, and we will open an investigation with the carrier.

We are truly sorry this took so long, and we appreciate your patience.

Sincerely,
The Parrot Uncle Customer Service Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Reply from ParrotUncle

Apr 2, 2026

Dear J. Wells,

Thank you for your honest feedback. We sincerely apologize for the frustrating experience with our AI assistant, the missed live support, and the confusion regarding your discount. You are absolutely right that time zone differences should not prevent timely support for a global e‑commerce company. We fell short, and we are sorry.

Clarifying the discount:
We understand you were hoping to use a 20% discount but ultimately placed your order with a 10% discount code after not receiving timely assistance. We recognize that this added to your frustration, and we want to make it right.

To make things right for you:
Since you already completed your purchase with the 10% discount, we would like to offer you the additional 10% refund to bring your total discount to the 20% you originally intended to use.

Please reply to this message or email Support@parrotuncle.com with your order number, and we will promptly process the extra 10% refund back to your original payment method. A real person will respond within 24 hours.

We have also fixed the handoff issue between our AI assistant and live agents to ensure this does not happen again. Your feedback is invaluable in helping us improve.

Thank you for going ahead with your purchase despite the poor support experience. That trust means a great deal to us, and we are committed to earning back your confidence.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Reply from ParrotUncle

Mar 25, 2026

Dear Rick,

Thank you for sharing your experience and for your honest feedback. We sincerely apologize for the frustration and confusion you encountered when trying to find a 36″ downrod and wiring extension for your fan—especially when you were hoping to complete your beautiful new home.

The good news: We do offer the accessories you need! We want to make sure you have accurate information to get your fan installed without hassle.

36″ Downrod: We sell a compatible 36″ downrod specifically designed for our fans. It ensures proper fit and safe installation.

Wiring Extensions: Because our fans include remote control receivers that mount inside the canopy, we typically recommend using our extension wiring kit or consulting a licensed electrician to safely extend the wiring while maintaining proper function of the remote system.

We apologize that our chat support did not provide this information clearly. That was not the experience we want you to have, and we are reviewing our training to ensure customers get accurate, helpful answers the first time.

How we can help now:
Please contact our customer service manager directly at Support@parrotuncle.com or call 888-275-3352. Ask to speak with a manager regarding your 36″ downrod and wiring needs. We will personally assist you in selecting the correct parts and ensure your installation goes smoothly.

We appreciate your patience and your business. Please give us the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Reply from ParrotUncle

Mar 25, 2026

Dear Alesha,

Thank you so much for taking the time to share this lovely 5-star review! We are absolutely thrilled to hear that your ceiling fan arrived quickly, looks great, and is exactly what you were searching for.

It's especially wonderful to know that you're enjoying the quiet performance and the polished nickel finish—those little details make all the difference in creating a space you truly love. We're so glad we could be part of that.

We truly appreciate you choosing Parrot Uncle and hope your fan brings you comfort and beauty for many years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Reply from ParrotUncle

Mar 25, 2026

Dear John,

Thank you for bringing this to our attention, and we sincerely apologize that you did not receive the second package. We understand how frustrating this is, and we are committed to resolving it for you immediately.

We have already processed a replacement for the missing package. Your new order has been created, and tracking details will be sent to your email shortly.

If you have any questions or need further assistance, please don’t hesitate to contact us directly at Support@parrotuncle.com or call 888-275-3352. We’re here to help.

Thank you for your patience, and we appreciate the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Reply from ParrotUncle

Mar 14, 2026

Dear Ray,

Thank you so much for taking the time to share your 5-star review! We're delighted to hear that you found the ordering process very easy and that your order arrived in such a short timeframe.

Providing a seamless and efficient experience from click to delivery is exactly what we strive for, and your feedback confirms we're on the right track.

We truly appreciate you choosing Parrot Uncle and hope you enjoy your purchase for years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Reply from ParrotUncle

Mar 14, 2026

Dear Michael,

Thank you so much for taking the time to share your 5-star review! We're delighted to hear that your ordering and shipping experience went smoothly from start to finish.

Providing a seamless and hassle-free experience is exactly what we strive for, and your feedback confirms we're on the right track. We truly appreciate you choosing Parrot Uncle.

We hope you enjoy your purchase for years to come and look forward to serving you again whenever you need us!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Reply from ParrotUncle

Mar 14, 2026

Dear Tim,

Thank you for sharing your experience, and please accept our sincerest apologies for the complete lack of response to your calls and messages. We completely understand your frustration—reaching out multiple times after realizing you wanted a different fan, only to hear nothing back, is not the experience any customer should have. Your concern about not being able to reach us if future issues arise is completely valid, and we are truly sorry we've given you that impression.

We want to make this right for you immediately:

Let's correct your order: Please reply to this message or contact us directly at Support@parrotuncle.com with your order number and the specific fan you would prefer instead. We will do everything we can to swap your order to the better option you found.

Direct access to a real person: We are escalating your case to our customer service management team. A dedicated representative will be available to assist you personally. You can also call 888-275-3352 and ask to speak with a supervisor—we will ensure your call is returned promptly.

Peace of mind for the future: Once your order is sorted, know that we are here for you. If any issues arise with your fan, you now have a direct line to our management team. We are committed to being responsive and reliable.

Regarding the communication breakdown:

We sincerely apologize for the unanswered calls and messages. We are experiencing higher than normal inquiry volume, but that is no excuse for leaving you without support. We are actively working to improve our response times and ensure every customer is heard.

Please reach out to us directly so we can get your order corrected and restore your confidence in Parrot Uncle. We value your business and want to earn back your trust.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352