Very slow on responding and feel that it is being answered by AI as it doesn’t quite understand what you are wanting and just keeps sending another message. So if you don’t hear from you but once a da... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When ordering nothing was said I had to wait for them to get my order in so they could ship it would have been a month my money being tied up. When I did contact them they did step up and let me get... See more
Company replied
Cost effective, beautiful, quick delivery, I gave it a 4 because I need more chain to hang the chandelier lower.
Company replied
The 60” windmill fan is awesome, love the light too. Issues were addressed immediately by customer support. I left a VM and received a call back several hours later. My emails were responded to with... See more
Company replied
Company details
Written by the company
Parrot Uncle represents a distinguished American home brand, specializing in the integrated development of premium ceiling fans, designer lighting, and complementary furniture collections. Built upon over a decade of focused expertise, our synchronized design approach creates environments where performance and aesthetics converge seamlessly. Supported by U.S.-based operations and logistics, we deliver exceptional craftsmanship, consistent quality, and a refined end-to-end experience.
Contact info
17745 E Valley Blvd, 91744, City of Industry, United States
- 888-275-3352
- support@parrotuncle.com
- www.parrotuncle.com
3.8
Great
87 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far every item that I’ve gotten has…
So far every item that I’ve gotten has exceeded my expectations and totally elevated my space.
1 May 2026
Unprompted review
Easy to install
Easy to install, balanced, looks great. Purchased 2 100" fans for my new 34' x48' shed.
17 February 2026
Unprompted review
We found exactly what we looking for…
We found exactly what we looking for when do when do some small home renovations. We've been very happy with light fixtures we purchased. We've did have a little hiccup in that we broke the acrylic shade on one during installation (our mistake!) and the company was extremely helpful in getting us a replacement in just a couple weeks!
17 February 2026
Unprompted review
Excellent service and quality product…
Excellent service and quality product easy install and they operate great
12 February 2026
Unprompted review
It is bright and safe design
It is bright and safe design. Love it in my bathroom with 3 different fan speed. Can use it with lights or fan only. Shipped in a very nicely packed box.
31 March 2026
Unprompted review
Incredible product and very well priced.
18 March 2026
Finally installed the fan
Finally installed the fan. Great visual appearance. Excellent airflow for a large space (>500 sq ft). Remote control is easy to use.
1 April 2026
I have not had a chance to get this…
I have not had a chance to get this installed yet as I need to get some wiring done on my deck. But the fab came well packaged and organized. The blades are very solid and will be such a nice huge size for our back patio! So excited for this. Will update when its installed!
11 April 2026
Unprompted review
Easy to install
Easy to install, solid construction and runs very quiet
11 February 2026
Unprompted review
So far three weeks into our use of our…
So far three weeks into our use of our fans, all things have been magnificent. Well worth the money!
23 April 2026
Unprompted review
It fits my house perfectly.
20 April 2026
Unprompted review
Shipped so quickly & id just what i…
Shipped so quickly & id just what i wanted
10 February 2026
Unprompted review
Great fan easy install well packed
Great fan easy install well packed. goes great with my modern farmhouse kitchen.
13 April 2026
Unprompted review
Reply from ParrotUncle
Dear Frances,
Thank you so much for your kind 5-star review! We're thrilled to hear that you found the fan easy to install and that it arrived well packed.
It's especially wonderful to know that it complements your modern farmhouse kitchen perfectly – we love hearing how our fans fit into our customers' unique home styles!
We truly appreciate you choosing Parrot Uncle and hope you enjoy your fan for many years to come.
Warm regards,
The Parrot Uncle Team
P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
Spectacular 84" fans
bought 2- 84" fans for my new living room, it is 30x35 with 18 foot ceilings and 2 of these on 4 foot drops move so much air that we never have to use the AC and normally turn them down or off in the evening because my wife gets cold. They are amazing and do the job so well. Grateful I purchased them.
5 March 2026
Reply from ParrotUncle
Dear Gene,
Wow – thank you for this spectacular review! We’re absolutely thrilled to hear that two 84″ fans on 4‑foot drops are keeping your 30x35 living room so comfortable that you don’t even need AC.
Knowing that your wife gets cold in the evening, and you have to turn them down or off? That’s high praise! It means our fans are moving serious air – exactly as they should.
Thank you for trusting Parrot Uncle with such an important space in your home. We’re honored that you’re so happy with your purchase.
If you ever need anything down the road, we’re always here for you.
Warm regards,
The Parrot Uncle Team
P.S. Have questions or need support? We’re just an email or call away at Support@parrotuncle.com or 888-275-3352.
The fan is impressive smooth and quiet
The fan is impressive smooth and quiet. It’s been running for 2 1/2 months to circulate the floor heat. I am 110% happy. And the very fair price.
16 April 2026
Unprompted review
Reply from ParrotUncle
Dear Sheena,
Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that your fan has been running smoothly and quietly for over two months – especially helping to circulate floor heat. That's exactly the kind of reliable, long‑lasting performance we design for.
Knowing that you are "110% happy" and that you appreciate the fair price means the world to our team. Thank you for trusting Parrot Uncle.
If you ever need anything in the future, we're always just an email or phone call away.
Warm regards,
The Parrot Uncle Team
P.S. We're always here to help! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
I have one & like it very much
I have one & like it very much. Installed it myself. I encountered an installation issue, and customer service patiently resolved it for me.
13 April 2026
Unprompted review
Reply from ParrotUncle
Dear Danny,
Thank you so much for your 5-star review and for sharing your experience! We're thrilled to hear that you like your fan very much and even installed it yourself – that's impressive!
It's especially gratifying to know that when you ran into an installation issue, our customer service team was able to patiently help you resolve it. Providing helpful, caring support is exactly what we aim for, and your kind words mean a lot to us.
We truly appreciate you choosing Parrot Uncle. If you ever need anything in the future, we're always here to help.
Warm regards,
The Parrot Uncle Team
P.S. We're always here! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
You only shipped 1 of the 2 fans
You only shipped 1 of the 2 fans. The only email response I received was that it must be an error on the FedEx side, but they never received the package. You need to ship me a fan ASAP please.
Thanks for responding. You can see that there are not tracking scans, only the initial label creation event which does not mean it was put on the truck.
6 April 2026
Reply from ParrotUncle
Dear Ken Corley,
Thank you for bringing this to our attention, and please accept our sincere apologies that only one of your two fans arrived. We completely understand your frustration.
What happened:
According to our records, both fans were shipped together, but we take your report seriously. Our customer service team has already replied to your email and offered to ship the second fan immediately at no cost to you.
We haven't heard back from you yet. Please check your inbox (and spam/junk folder) for our message. If you prefer, you can also contact us directly at Support@parrotuncle.com or call 888-275-3352 and ask for a manager.
We want to make this right. Please reach out so we can get your missing fan to you as quickly as possible.
Sincerely,
The Parrot Uncle Customer Service Team
Trusted Company
I am always very leery of ordering from a Chinese company. Twice I have been burned by them saying they delivered the product and i didn't receive it. Then I would have to pay another company money to find the delivery I never got.
However, I must admit this company is definitely one of the better ones. I trust this site. Their customer service was amazing. When I emailed to find out where my product even was, they explained it takes a little longer to update when it's coming directly from their factory in China. But I did receive it in great condition. I definitely can recommend Parrot Uncle and their products and customer service
14 April 2026
Reply from ParrotUncle
Dear Krista,
Thank you so much for your thoughtful and honest 5-star review. We completely understand your hesitation – being burned by other companies in the past is frustrating, and it makes total sense that you would be leery of ordering from overseas.
That’s why your trust means so much to us. We’re truly honored that you gave Parrot Uncle a chance, and we’re so glad we didn’t let you down.
Thank you for highlighting our customer service and for understanding that shipping directly from our factory in China can take a little longer to update. We always strive to be transparent about delivery times, and it’s wonderful to hear that your product arrived in great condition.
Your recommendation means the world to our team. We will continue working hard to earn and keep the trust of customers like you.
If you ever need anything in the future, we’re always just an email or phone call away.
Warm regards,
The Parrot Uncle Team
P.S. We’re here to help at Support@parrotuncle.com or 888-275-3352.
The fan arrived on time
The fan arrived on time. It looks great. I haven’t been able to put it up because the accessories and angled roof hook and extension pole were shipped separately and have taken three weeks to get here. One of the accessories arrived two weeks after the fan still waiting on the other. I’d recommend skipping the overpriced accessories and buying them elsewhere.
3 April 2026
Reply from ParrotUncle
Dear Patrick,
Thank you for your honest review. We completely understand your frustration, and we’re truly sorry that you had to wait so long for the accessories needed to install your fan.
Here’s what happened:
Downrod (extension pole) – This item was actually shipped together with your fan. Unfortunately, the carrier experienced a transit delay, which caused the downrod to arrive much later than the fan. We sincerely apologize for that shipping failure.
Mounting bracket – This part was not in stock at our US warehouse at the time of your order. It had to be shipped directly from our factory in China, and cross‑border shipping typically takes about 15 days. That is why it arrived separately and long after the fan.
The good news: All of your accessories have now been delivered. You finally have everything you need to complete the installation.
Regarding your suggestion to buy accessories elsewhere: We hear you. We are actively working to keep more accessory inventory in the US so future customers don’t have to wait this long. Your feedback is helping us improve.
A small gesture of apology: Please check your email – we have sent you a discount code for a future purchase as a thank‑you for your patience and for helping us get better.
Thank you for giving Parrot Uncle a chance. We hope that once your fan is fully installed, it looks beautiful and serves you well for years to come.
Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352
Purchases a ceiling fan
Purchases a ceiling fan. There web site is good shipping good customer support none existent called on Apr 3 informed them ceiling fan not working. Rep told me I should hear by Tuesday just to have the same rep call me back to say she lost the information and can we go over it again. Got email response from first review tell me sorry for the in problems some will get back to me. Still have yet to hear from anyone tried calling just to get answering machine. I have a fan just hanging from the ceiling fan don’t buy from this company.
30 March 2026
Reply from ParrotUncle
Dear Karen,
Please accept our deepest apologies. You are right to be angry. A fan that doesn’t work, lost information, repeated empty promises, and no one answering your calls – that is completely unacceptable. We are truly sorry.
What went wrong:
Our customer service team has been overwhelmed and understaffed during the recent holiday period. That is not an excuse – it is an explanation, and we are ashamed that it caused you this much frustration. The agent who lost your information has been retrained, and we are overhauling our follow‑up process to ensure this never happens again.
What we are doing for you right now:
We are sending you a brand new replacement fan at no cost. You do not need to return the non‑working fan. We have already created the replacement order, and you will receive tracking information within 24 hours via email.
We know we cannot undo the wasted time and frustration, but we are committed to making this right. Thank you for holding us accountable.
Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352
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