ParkWhiz Reviews 

Prepaid for a parking pass only to arrive at a full parking lot. We had purchased a ticket for a parking garage, but they instead sent us a pass for a tiny outdoor lot with no attendant. Had to pay to park at a different lot instead.

I’m sharing my experience in case other Colorado consumers are seeing the same issue.

On January 18, 2026 I attended the Show Me Reptiles event at The Ranch Events Complex in Loveland, Colorado. The event advertised free parking, but attendees were instructed to enter their vehicle information through the ParkWhiz system.

I followed the instructions and received a valid ParkWhiz reservation confirmation.

Two days later I received a “Notice of Non-Compliance” from Parking Revenue Recovery Services Inc. claiming that parking had not been paid and demanding a $55 fee.

I immediately submitted a dispute through the website listed in the notice. The dispute system provided no case number, confirmation email, or way to track the submission.

Months later the alleged fee was escalated to a collection notice from an attorney.

I have documentation showing:
• the ParkWhiz reservation confirmation
• the violation notice
• dispute submissions

I have now formally disputed the debt and filed complaints with Colorado consumer protection agencies.

If other attendees from this event or location experienced similar notices, it would be helpful to know how widespread this issue may be.

DO NOT USE PARKWHIZ! I prepaid for parking at their Pittsburgh, PA facility and plugged in their address to my GPS, however; my GPS took me to another nearby garage where I ended up parking for half the cost. I requested a refund from ParkWhiz and was totally ignored. I then disputed the charge on my credit card and finally heard back from ParkWhiz stating they provided pictures of the garage in which to park. They did not provide pictures and they lied to my credit card company who found in their favor. They are thieves. I paid for a service they did not provide. ParkWhiz, I hope this negative publicity was worth the $10.60 you refused to refund. You state the space was held for me but you know you oversell spaces because things like this occur. You are a bunch of thieves and I will NEVER use your so called services again.

Parkwhiz sucks ass. Do not use

I purchased a parking pass for a parking garage in St Petersburg Florida through the best parking app. The company name is Parkwhiz. When I arrived at the parking garage the parking pass was denied and I was told that the garage was full. I contacted the company the next day by email to inform them of the situation. I was told that they would look into it but never heard from them again

The service charge on top of the hourly rate is disgusting. Ie $5.38 for 2 hours PLUS $3.45 service charge?!?!?! Never parking in their lots again!

ParkWhiz had the incorrect garage hours listed in the app. I booked a specific garage because I thought I was booking one that would be open early. This caused me to be locked out of the garage for several hours and had to delay my trip home. The worst part is that ParkWhiz acknowledged the mistake but refused to issue a refund. They offered a $5 discount for future booking. I will never use this company again. They are unreliable! There are many parking companies out there to choose. Stay far away from this one.

Horrible Experience! Paid $75 for parking and was sent access code which was invalid. Then had to find other parking night of event. Only refunded $15. The QR code was sent via email from a different email address and wasn’t noticed in time. Not user friendly and convenient. High Mark Up!!

After purchasing event tickets for CHI center in Omaha, StubHub had a popup about reserving parking.

I trusted StubHub to provide a good and reasonably priced parking recommendation.

The parking that they sold me was very far from the CHI center and the cost was nearly twice as much as much closer parking.

Avoid

Park Whiz charged me for parking, never sent a code for entrance, and when I parked, I was also required to pay the garage directly. I notified Park Whiz and repeatedly asked for a refund for one of the charges, providing receipts for both charges and I never received a refund from them.

Wish I could give zero stars, SCAM SCAM SCAM, they put us two miles from our event and would not give us a refund, it’s just a click trap to keep you going in circles, get your parking in person. If you call to cancel, it tells you you must cancel in app, if you try to cancel in app it says only the original purchaser can cancel I.E. stubhub.. it says you can cancel in your original email, you cannot, you can only “resell” and if you click that it says you will be responsible for getting the tickets to the buyer. Which there’s no way to know how to do. I will be telling everyone I know about these scammers and reporting them to the bbb, and trade commission.

There was zero room in the lot. What a scam. Called the help line but they don't own the lot. Why is this being offered with tickets purchased at Grand Casino stadium in St Paul?

THIS COMPANY IS HORRIBLE. I purchased a parking ticket, and was given a QR code to enter the facility, which I've done with multiple parking apps. I show up the parking lot is in an abandoned restaurant that had signs all over the place warning that only customers can park there and you would be towed. There was no entrance that needed the QR code. I thought they gave me an incorrect address. I scrambled to find another parking space for the basketball game. THEY ARE REFUSING TO REFUND MY MONEY FOR A PARKING SPACE THAT TOLD ME NOT TO PARK THERE AND CLEARLY DID NOT NEED A QR CODE TO ENTER.

DO NOT USE!! This company charged me $119 when the actual cost the Parking Lot was charging when we arrived was $35. That was a 240% mark up for parking - this should be illegal!

There was plenty of parking available and it was not a high demand day. That was confirmed by parking lot attendants. The staff were shocked how much I paid and said to never use this service.

Used this service to book parking at the Climate Pledge Arena, 5th Ave N Garage for the Jo Koy Comedy show in Seattle on February 14, 2026.

Boston garage- Waited 45 minutes to get in just to have several cars cut the line and the attendants allowing it. They need more attendants when they are busy with one just directing the traffic outside to avoid others coming in from opposite side and cutting people that have been waiting for a long time. Another 45 minutes to pick up the car as they have no real system and just grabbed bunches of tickets and brought out cars randomly without care to the customers that have been in line waiting

Very poor and unprofessional experience with ParkWhiz customer support.

I called ParkWhiz customer service after my prepaid reservation was not honored at the parking lot. Instead of helping, the representative was extremely rude and threatening.

He claimed that my reservation did not allow multiple entries/exits and warned me that my car would be towed if I did not leave immediately. I told him clearly that the ParkWhiz website never stated that multiple entry/exit was not allowed. His only response was to repeatedly say that the website also never said it WAS allowed, which is not a valid explanation after customers have already paid.

What makes this worse is that, in reality, I was eventually able to enter and exit multiple times, which completely contradicts what the representative claimed. The problem was clearly ParkWhiz’s system and coordination, not the customer.

Because of this representative’s rude attitude, refusal to explain properly, and intimidation, I almost ended up paying more than double for the same parking.

The representative asked for my name, but when I asked for his name, he refused to provide it, which is extremely unprofessional and unacceptable for customer service.

This experience shows a lack of transparency, accountability, and respect for customers.
I will not use ParkWhiz again and strongly caution others to be careful.

I do not recommend using Parkwhiz at all. Had 2 terrible experiences with them and will never use their parking services or lots again.

I purchased a ticket, map shows it looks like part of theater but when I received confirmation address of parking and theater it said 5 -7 minutes!!! Today I entered the parking address and I was arrived the area completely different from photo. JUST DON'T use this whole process was stressful.

I got this along with our tickets for the Paramount. I assumed that since it was with the Paramount, it would be reputable. The parking spot ended up being an 8 minute according to the map! My husband is handicapped! Now I find out that there aren't any refunds for this! I would not use them again. I guess we'll just cough up the money for a Lyft ride.

Parking pass was not honored at the garage, and no one was available to take my call from customer service, so I had to pay the garage itself to get my car. I disputed the charge that same day and filled out their required documentation. A lot of work to go through for something wrong on their side! ParkWhiz still hasn't refunded my $ after 15 days. I just called to ask for the status of my refund. Their portal showed it as still processing, though their site says it only takes up to 5 business days. The representative said they would send me my money in another 5 business days. Seems a lot is lacking on their systems and customer support. I don't trust them at this point.