Parkingeye Reviews 

They're after your money. They are thieves. They will extort you. The reviews say everything. Run a mile from this parking lot. Get away. Just as fast as you can. Protect your money.
Unfair charges. Faulty machines. Unfair appeal process. Thieves. Nothing short of a pack of thieves.
And what's worse, it was a parking lot at a hospital.
Thieves extorting innocent patients and their carers.

I have been issued with a fine by parking eye for charging my car at the Preston, Hilton south hotel on 15th May 2026, I had done this on 2 previous occasions at the same without receiving a fine. In fact the reviewed my evidence and over turned a fine from earlier in the month. i have the evidence to show I charged on a tesla charger and left immediately, as well as the notification setting a precedent for not having to pay a fine, no signs and directions. Parking EYE is bordering on criminal activity and Phil Boynes CEO should be ashamed. I have repeatedly provided all the relevant evidence to overturn this ridiculous charge.

This is simple extortion. They are criminals and in a more coherent country the management and employees would be imprisoned. 100 pounds for what amounts to 10 minutes. Well done for achieving peak sheister-dom Parkingeye, I hope you sleep well at night, taking from the poor and giving to the rich.

Very disappointing experience. I explained in my appeal that I lost my car key in the car park, but a few days later they asked for evidence. How can anyone provide evidence of losing a key?

There was no way to contact them, no option to upload documents, and the address they provided for correspondence was incorrect, so my letter was returned.

The whole process felt unfair and extremely frustrating. In my experience, this car park feels more like a trap than a service

We stayed at a hotel that had Parkingeye manage their car park. Guests needed to enter their vehicle registration number at check-in to get free parking while they were staying there. We did all of this of course. But despite this, we were still sent a Parking Charge Notice by Parkingeye—even though we were entitled to free parking.

Shameful!!!!!!!!!!!!!!

Parking Eye are absolutely horrific! It’s honestly shameful how they operate.

The ticket machine was broken but the ticket was paid two days later by my Granddaughter in law. They will not check their records so I am stuck with paying them the £60 is my grocery shopping money. I am an 80 year old pensioner so no food for a week

Appeal the parking charge but hear nothing. Try calling and can’t even speak to a person at all!!!

Sat in my van and waited for my daughter to complete her driving theory test in a scummy back lane with old mattresses and abandoned shopping trolleys dumped all over the place, so didn't think for one minute that I'd have to pay to stop there but hey ho parking eye the company that brings misery to everyone strikes again 😡no wonder Newport is such a shit hole

Does t deserve 1 star. My daughter parked in Aldi carpark Wickford bought some shopping was there 30 minutes ! She put her reg number in machine and yet still got a ticket. When appealing we couldn’t find receipt but her monso card did show a payment to Aldi on that date but still she lost the appeal. This company is ripping everyone off we only have their word that a number has not been put in and clearly this shows on this Occasion. Shame for Aldis as won’t be shopping there again ! They need to send me proof that it wasn’t typed in computer !!!

Wouldn’t even give one star as there was a no star option.
Parking in a local hospital recently,in a blue disabled bay correctly with badge clearly visible.
Parking machines had been non operational for a few hours completed “frozen”
Could not scan blue badge on exit.
Phoned the number on the machine twice no answer, then sent an email to the email address on machine to say parking machine not working.
Got confirmation email 2 days later confirming my email.
Then received parking fine of £100.
Sent in appeal with timed photographic evidence of my 2 phone calls to their phone number, timed email prior to leaving, and photos of both my husband’s and my blue disabled badges.
Parking Eye dismissed my appeal unbelievable, what more evidence do they need.
In national press today parking eye and other operators are being investigated for acting unfairly against motorists who appeal with definitive grounds to cancel parking charge.
Hopefully Parking Eye will be FINED.
Now appealed through POPLA

This company is a total rip off. Paid for 5hours at Southampton Cruise terminal, took a little longer to pass through security and over stayed by only 15 minutes. The refused my appeal. This company is a greedy, obnoxious group who have no customer service. They want £100 for only 15 minutes. A total rip off. Would have paid happily for one hour but this is ridiculous. I was not surprised that when I opened Trustpilot reviews on Parking Eye that they only get 1 point. Getting the app at the parking they used Evolution which I had to download specially and it was at all easy to do. This company really need to look at their Customer relations but they don't care because they never will talk face to face with their customers. Absolutely disgusting, greedy company.

Extremely poor service by this parking operator, Birchanger PCN extreme and not customer focused, its just Operator £££££ Focused ! I certainly will not be stopping at this service Area Again. Lost revenue for the Service Area Shops & Fuel Station. If I could award No Stars I would have !!

if you could put in a zero i would, what an abysmal company, they tried to fine me for a 20 minute visit to a superstore very early AM when there was nobody around, iused the cashpoint and then waited to leave before the gate to my work opened.

i have done this every monday for absolute years and years, the fine sent appeared to be manually done as there were two different angles of the car. i wonder how many people they scare into paying this sort of thing.

Abysmal behaviour, frankly ii believe this should be illegal!

What a horrendous company! They issued a parking fine to me despite me paying for the stay. The British Parking Associate, which they are a member of, allows 10 minutes grace period to leave the parking. I was 8 min 59 seconds late but they charged me a fine for the extra 3 minutes I took while paying their tariff on arrival to justify I breached the limit. I appealed and they denied against the BPA regulations. I had to contact the sports center, the parking of which they manage, to cancel the fine. Absolutely horrified by the way they wanted to rip me off.

A very bad experience. I could not pay because the Evology App did not work, a registration was not possible. There was also no parking meter. Payment was only possible via the app. I left the car park immediately and received a fine of 120£.
My appeal and explanation of the situation were unsuccessful and were rejected. You should definitely avoid Evology Parking/parking eye.

Received a fine for staying in a car park for 1hr 52mins when the limit is 2hrs. Make it make sense. Appealed & was told to provide a receipt to show I entered the store. Again, make it make sense, the basis was time & no where does it state you should save the store receipt. Referred to POLSA. I've never done that before so not sure what they are like & if they are fair & have common sense....reading other people's horror stories this company shouldn't be allowed to operate like this & take advantage of people.

It's pointless reviewing this company and their service more likely reflects the disregard the local council has for their customer service. Yes, no contact possible, no details of the alleged offence obtainable and no response to WhatsApp which is the only portal of communication possible with no minimum standard of time to response given. Just a debt collection agency.

This company simply uses scare tactics to force people to pay fines for instances of no rule breaking, and clearly have no internal policy to rectify instances of incorrect charges being issued.

I have so far received 4 charge notices for using a car park at a hotel where we were guests issued for the duration of my stay. And despite the hotel reaching out to cancel all of them I continue to receive parking charge notices despite having the cancellation of those charges in writing from the hotel staff.

This company seems to operate illegally and get away with it! They make up their own rules as they go along and you feel pretty intimidated dealing with them. I'm quite hardy, but I imagine for some folk it really impacts on their mental health as they quite honestly talk nonsense. They issued me with a parking ticket in May, but I only found out last week as they sent it to an old address initially, before using a credit reference agency to correctly locate me. The irony is that my details were readily available via DVLA (moved house 4 years ago and all records / driving license updated at that time). They now want to charge me 90 quid, denying me the right to pay their reduced rate, as they "couldnt have reasonably known that I'd moved". I wish they were more effectively regulated, and could be fined for their own fraudulance. They are shocking and horrible to have to deal with.