Parkdean Resorts Reviews 

Absolutely amazing holiday at Trecco bay the troopers dani Kelsey and the rest was absolutely beyond amazing with there shows and how kind they were and all the bar staff and security was great and the reception staff was so helpful and polite

We had a fantastic stay and we had a lovely few days out

I have given it a one star purely because it doesn’t give you the option to rate ZERO! So my story starts as a child abused by our father and grandfather. 3 years ago my sister took her own life after taking our abusers to the CID. The case was dropped but I am fighting tirelessly to make sure there will be justice and my sisters statement will be read in court, as the last means for her voice to be heard. This situation has caused near death asthma attacks and suicidal intentions to be with her. Last week I was admitted with yet another threat to my life with asthma and was only discharged under the care of the community psychiatric team. During this episode where I am not fully myself I paid £135 for a week in a tent through parkdean as I felt in that moment it made me feel normal. On reflection it was ludicrous, unhealthy and possibly not ideally the place to be when you are already feeling suicidal. Contact Parkdean sending discharge letter which backs up all this and opened up about my past and present journey. Got told
Sorry we can’t refund a grass pitch I booked less than a week ago due to refund policy. Explained every penny counts and begged for a refund. Was told they had to be fair to all customers, my response was if I was asked by parkdean as a customer can we show this lady a little support, empathy and understanding and give a refund of £135, I don’t think they would have one objection! It’s GREED stop blaming your customers and using them as an excuse for your lack of care, I sincerely hope you never ever have to go through what I am at present. The want to be here everyday is a struggle and all you think is important is £135. £135 I might need to get justice for me, my sister and others like me!!! Parkdean is a disgusting and most certainly not a family holiday as they would all like us to believe. If you agree with please I reach out to post a message on any social platform you can and expose the disgusting attitude of this company. WE ARE SURVIVORS ALTHOUGH AT TIMES WE MAY NOT THINK IT BUT WE ARE!! No thanks to parkdean!!!!!!!!!!!!!!!

Booking number 12785910!!

Good luck parkdean! Disgusting

What a fantastic holiday! The entertainment staff were all amazing! They made the holiday for the children and the adults!
The manger of the entertainment staff is fantastic at his job! Hes great with kids and adults!

It’s a shame the fish and chip shop want open when we was there, and waited 1.5hours a a pizza

Heacham Beach - booked Gold Premium for 4 nights. The caravan was absolutely filthy!! Also not well maintained at all. Curtain pole hanging off, screws in carpet track had screws sticking up between twin bedroom and hall, my niece cut her foot.
The dust wasn’t just surface dust, it was long standing ground in dust all over. Skirting was filthy, upholstery was black with grime. The level of cleanliness was abysmal. What on earth gets cleaned by “a dedicated team of cleaners” is beyond me! It just doesn’t get cleaned. Certainly not as advertised that’s for sure. If that was Gold Premium, I’d hate to think what the lower band vans are like!! The restaurant and showbar was no better, all dirty. This company should be ashamed of themselves for the amount they charge for such disgusting filth! I will never return or recommend and I will be taking this further!

Great place

Excellent facilities and staff are extremely helpful, safe and secure site

Always great deals! Excellent locations! Love Parkdean, the best staff make the stay amazing!

WAS GIVEN WRONG INFO ABOUT ID BY 3 DIFFERENT PEOPLE WHEN I BOOKED BY PHONE.Told I could use bus pass as passport had expired.Totally unhelpful after paying in full.Only resolved when I asked for money back.Unable to see bingo numbers on big screen as rack of guitars in front of it.They would not move them as they said they were for next act.Hard of hearing and not good eyesight so needed to see large screen.Told to just manage after paying £20 to play.Paid cash upfront for holiday and as soon as they had money they were totally unhelpful.

If I could give-5* I would! Paid over 1k for a golden premium only to be given a bronze caravan! We have always had golden caravans previously so wanting an extra special treat was ruined with the standard. Customer service was poor and wouldn’t even let me speak. Enjoyed Cornwall but definitely wouldn’t visit lizard point resort again

No promised refund
booked a gold premium sea view caravan in January with designated parking that I needed for holiday in June .I got gold premium caravan part sea view and no parking.i have mobility issues.i told reception I had booked parking and sea view was told the only ones with seaview and parking were private vans .and they couldn't do anything .the van I was in was clearly private loads of lovely extras and spotless .but did not have what I had paid for .I emailed as soon as I got home and just had a email dated the 2 August to say due to them upgrading me ,,(I booked the best van they had ) they had left the sea view and parking as a good will gesture they are refunding me £40 and will be in the account in a few days I am still waiting 20 days later l am having two minds to trust this company again to be honest if this is how they treat repeat customers we have used park dean alot

Very disappointed, booked a few vans with the park all gold, that certainly wasn’t what we paid for with the over rated cost. Most vans were all different, not all gold standards, dirty carpets, sofas, no lights in bedrooms, missing bulbs, no decking, no parking, x2 vans were strong smell of urine and pets- we’re not pet friendly vans, x1 very strong urine, wet carpets especially in bedrooms 1 , staff were informed, they admitted when visiting the van it was strong smell or urine, said they didn’t know if it was pet or person? Disgusting 🤮, they came in sprayed and tried to clean, smell still there, advised the family staying there child was allergic to pets, and couldn’t stay there, they advised get a epi pen fir safety and there were no cans to move them too? Which that’s a disgrace, for emergency’s paying for a hold van and get that standard there was not a spare van to move this family? The customer service was shocking. So unprofessional, the cleanliness in these vans are beyond repair, so worn down and charging the prices is dat light robbery, so no discussions or assistance to solve the problem, poor poor customer service & management skills, they need to re train and think of their customers. Still allocating this van to someone paying good money knowing it was this state. Our group has to locate another private van to move this family at the extra expense of our charity, I’m awaiting a reply from 2 weeks ago and expect an apology and compensation… I certainly will not be booking again with our families, I am well and truly disgusted and disappointed the lack of support and empathy regarding this matter.

**Google Review**

We have been visiting Coopers Beach Parkdean Resort on and off for many years, so it is really disappointing to say that our experience in August this year was by far the worst we have had.

We ordered food at the clubhouse for our family. Half of our group received their meals, while two of us were left waiting for over an hour for ours. The restaurant was only around 10% full at the time, and I even filmed the restaurant to show how quiet it was.

When the food eventually arrived, my steak was extremely chewy and my daughter's steak was completely raw in the middle when she cut into it — not rare, but raw. I immediately took the food back to the bar and asked to speak to someone in charge.

Unfortunately, the way the situation was handled was even more disappointing than the food itself. I spoke to a member of staff named Zoe, who I found to be extremely rude and dismissive. When I requested a refund for the meal, she refused and laughed. I was then shocked when security was called to remove me from the restaurant, simply because I had asked for a refund for food that was unacceptable.

At no point did I raise my voice, use offensive language or behave aggressively. I have photographs of the steak, as well as a video recording of the conversation.

Afterwards, I sat outside with the family members I had been dining with. Around 30 minutes later, I was approached by another member of the security team, who was also rude and informed us that we were not allowed back into the restaurant because I had complained.

The whole experience gave me the impression that, at this particular resort, customers who complain are treated as a problem rather than listened to. It felt as though staff were protecting each other rather than dealing fairly with paying customers. To be made to feel threatened with removal from the site simply for complaining about a raw meal and requesting a refund is completely unacceptable.

This is such a shame because Coopers Beach used to be somewhere we enjoyed visiting, with a lovely clubhouse and a welcoming atmosphere for families. Sadly, based on this experience, the service, management and handling of customer complaints appear to have seriously deteriorated.

I was also approached by other members of the public sitting nearby who overheard the conversation who said that they had family members treated in same way.

I would strongly advise others to think carefully before spending money on food at the clubhouse. Our experience was extremely poor from start to finish, and I believe the management and approach to customer service and complaints need a serious review.

Absolutly shocking holiday at ses acres cornwall. Caravan was off mainsite, sude off radiator hanging off , no light in shower, dirty garden furniture slung outside. We were told u get what u pay for and when i said id put a bad review on tripadvisor we were told do what u like we dont care. Pd deny making these comments too us. I today received a letter banning us from pd sites. Its gone in the shredder because we would never go bk too pd ever again they are disgusting.

Great family holiday at Ty Mawr park North Wales. Our location on park was amazing it was right next to the complex.
Great entertainment by all the troupers, especially Tom who made us laugh. Fantastic service and food from the restaurant.
Highly recommend this park for a holiday.

Should have been able to cancel the next day. The staff were excellent, the policy was very poor.

Very Disappointing Stay – Holywell Bay Parkdean

Unfortunately, our stay at Holywell Bay Parkdean was extremely disappointing. We have stayed at many Parkdean holiday parks before, and Parkdean has always been one of our favourite holiday park brands, so we honestly expected much better from Holywell Bay.

The biggest issue was the cleanliness and condition of the caravan. We booked a Bronze caravan for four nights, but the caravan was so small and uncomfortable that we ended up leaving after only three nights. It was honestly much smaller than we could ever have expected. The beds were extremely uncomfortable and so cramped that it was difficult to even turn over properly. The sofa was also very uncomfortable and did not feel clean.

The kitchen utensils and equipment were in very poor condition and were not properly cleaned. The kettle and other utensils were dirty, scratched and worn, and generally looked like they had not been properly maintained or cleaned before our arrival. There were also a lot of spider webs and spiders inside the caravan, which made the whole experience even more unpleasant.

Another major disappointment was how small and quiet the park was. There was very little to do, and there was hardly any atmosphere or entertainment compared with other Parkdean parks we have stayed at. The children’s play area was also very small.

One of the most frustrating things was that £50 notes were not accepted in the park. We could not use a £50 note at the restaurant or in other areas such as the play/entertainment facilities. This was very inconvenient and, in our opinion, should be made much clearer to guests.

However, I would like to say that the staff were genuinely nice, friendly and helpful. Whenever we interacted with the staff, they were polite and willing to help, so the staff themselves were not the problem at all. We really appreciated their attitude and customer service.

Overall, this was by far one of our most disappointing Parkdean experiences. We have stayed at several other Parkdean parks and have generally had very good experiences, which is why Holywell Bay was such a disappointment. The caravan was extremely small, uncomfortable and not properly cleaned, the facilities felt limited, and the overall experience was simply not what we expected.

We paid for four nights but left after three because we were genuinely not comfortable staying there. Based on our experience, we would not choose Holywell Bay Parkdean again.

Great park excellent surroundings very close to village plenty to see and do

Had a lovely holiday

On arrival at our caravan we found the kitchen sink blocked. It was leaking from under the sink, we tightened the fittings and realised it was blocked when water wouldn’t drain. We reported this to the on site team, via phone and text and in person the next day. It took 3 days for this to be sorted by the on site team who found a massive blockage in the pipes external to the caravan, we also reported bags of dog poo, left by previous occupiers which are still there almost a week later. The caravan is a silver which was dog friendly but it’s tatty. The soft furnishings are filthy and the curtains are barely hanging.