Parasol Reviews 

Michelle, was very professional and prompt and has helped me with my P45/50 query to date.

That feeling, nowdays completely forgotten... when you find yourself in capable, professional, honest, trustworthy hands!! that feeling!!! I got it back and is beutifull

Michelle was super helpful with admin issue I had. She went over and above with helping me and then followed up to make sure all was well. Absolutely super customer service. 👍🏻

The team at parasol have been nothing short of brilliant.Every advisor I’ve communicated with has been really helpful in particular Matthew H.

Setting up for contracts with Parasol is super easy and takes a lot of heavy lifting and admin off your hands. Their platform is intuitive and very easy to use, I was helped by Prabhjot Kaur who was really clear in their communication, super helpful!

Lorraine Tench in the Pensions Dept has been excellent.Patient,diligent,clear and effective.She is highly recommended and a real credit to the organistaion.

Parasol were very responsive to my queries, and dealt with several complications very well.
Jo and Jade kept me informed about the process with the client company, who were not used to dealing with umbrella companies.
Prabhjot was really quick and helpful dealing with my P45 being on paper, rather than digital.

Thanks a lot Lorraine Tench for your help in setting up my personal pension. Quick response and clear instructions were very helpful.
Best wishes, Dinesh

Helpful and knowledge sales team. Fast set up of account on a very short lead time for temp role.

Awful.
Got details on my assignment and contract wrong. Took several attempts to get this rectified, importantly, including the fact that I did not wish to opt out of conduct regulations protection.
Ignored notification of annual leave in terms of getting these issues resolved, resulting in very unwanted 3am call in a different timezone.
A month in still have no access to timesheets and consequently pay

I have asked my information not to be sent but it was sent without my consent. I explicitly said on the email thread that I don't want my information to be shared and Hannah sent it.

Good customer service. You can speak to an agent online within seconds. I receommend it.

I just wanted to say a huge thank you to Jen, Kitty, Kim and those in Employee Support/Payroll. They were absolutely lovely every time I rang, always patient, reassuring and really clear about what was happening. They made the whole process really straightforward and kept me updated every step of the way. It’s rare to receive such genuinely kind customer service, so I really wanted to recognise them. Thank you!

Good communication when needed - during registration process

Expect to be pestered even after you’ve told them you’ll have the next bit of information in a few days.
Onboarding website makes you complete all or nothing, rather than enter what you know now and complete later.
I’ve used them before and once contract is started and funds flowing it all works well.

Mike, Has been a great example of what customer service should be when you’re dealing with people’s money. He’s extremely Professional with excellent Knowledge & every time I’ve dealt with him, he’s Manged to solve my problems on that day. Which has surprised me, as I’ve dealt with so many payroll Companies over the years, it’s nice to have found one that’s upfront without all the slippery excuses to give a second rate service, to fatten there own pockets. I Genuinely feel that Parasol & Mike have there customers Money as a priority. Which is beyond Rare.. I 100% Recommend them to anyone considering signing up!!!

Quick efficient service. Helpful and explained everything right from the start. Would highly recommend

Had to leave them in the end. Despite my company consistently playing between 11am to midday I was always on the last payment run with money not clearing until around 7pm.

When that’s a Friday and your team aren’t available after 5 (despite claiming you’re open until 6 Friday and also there’s a 24/7 online chat - neither are true) it’s so stressful. If it goes wrong I would have a whole weekend with no wages.

Everyone is non committal with “you should be paid today” & refusing to give a time frame or speak to the payroll team.

One manager told me “we don’t actually need to pay you until midnight if you check your contract”

Gone with a different umbrella company now that does pay runs every hour.