Parasol Reviews 

Worst umbrella company. Payslips do not make any sense at all. Worst customer service. Continuous catalogue of errors with margins and payslips. Avoid Avoid Avoid. There are better umbrella companies that show clear payslips. This company has the worst director too that does not care about their clients.

no timesheet available first week Issue with ID that initial person i spoke to I found dismissive although I had encounter similar issues previously. Eventual someone listened upstanding issue and solved it within 15 minutes

Great Umbrella company with very professional staff . The entire process was very smooth & systematic. Regular updates through SMS was really helpful to monitor the progress.

Jen has made my experience with Parasol seamless. Considering this is my first time working with an umbrella I couldn’t be happier with how efficient the service has been!

Good communication and courteous dialogue. Would recommend for anyone.

They live in a delusional world of saying they are an employer, but don’t actually cover any of the employer liabilities. Now I understand that is how the model works and it’s just a technicality, but these people actually believe that they are your employer. Insane. They steal money from the saving you make on pension contributions. Just keep it because they can; literally stealing
They get 2 stars because despite the delusions and the stealing, they are very good and efficient at responding to ANY questions or queries you have. I do like their comms and responses times

The induction went well and very helpful by all the Parasol team

Spoke to Jen A, Amazing service, really helpful, got exactly the info I needed

Used the webchat function a few times in the last couple of weeks, often getting through to someone called Jen A. Every single time, the chat has taken less than 3-4 mins as they just always know the answer immediately. Super helpful, gives the information needed, very nice and polite to speak to and does a very good job.

I terminated my contract with Parasol in September 2025 after moving to an internal PAYE role. The service Parasol provided over the years was outstanding. My pay was always correct and always on time. Today, I called at 9:12am because I had forgotten to download my P45 before leaving. I spoke with Andy E, who was incredibly helpful, kind and polite. By 9:17am, I had received a copy of my P45. Thank you to Andy E and all the staff at Parasol. You really do provide a five-star service, and I would highly recommend you to others.

Clear system backed up by helpful telephone staff.
Some details could do with a little explanation. E.g. driving directive (48 hours per week).
Otherwise a smooth system

I had a quick online chat with Abi C who was very helpful and quickly responded to my enquiry and request, pointing me to the correct area I required on the Parasol website. Many thanks for your help Abi.

Jen was very helpful, provided great advice and really put my mind at rest when dealing with my query. She was also very good at following up after the initial phone call to ensure everything was sorted out properly. Thanks Jen.

I have to write this to warn others as they have been incompetent so many times with me. They are rubbish with organising contracts...never actually respond to me to let me know things are underway. The worst thing they did was accept a job, let me work the whole thing and then once I billed they pulled the contract saying it wasn't done right. I had to beg the client to accept their terms just so I could get paid. The consistent bad service is truly remarkable and disappointing.
EDIT: It is amazing and very fitting that I get a response here while I am still actively trying to get my contract sorted that is meant to start in the morning. Absolutely no urgency for me but when the general public can see, it is suddenly worth your time. Last update from the client was that the agreement wasn’t actually attached…so basic protocols are not being followed. Embarrassing is the word that comes to mind with Parasol.

Very Helpful Parasol who were able to Fastrack my application through excellent communication skills

I have always worked with Parasol from an agency perspective. However I have now had the pleasure of experiencing their service from a contractors point of view for the first time and must say from the very first enquiry to the final acceptance of the contract, the onboarding has been a very smooth process. I’m sure if the ongoing support is as strong it will be a good working partnership.

Today I spoke to Hollie. I made a complaint regarding expense claims. After a lengthy conversation I understood where a mistake had been made.

Parasol then went the extra mile (which they didn’t need too) sorted out my mistake and corrected my expenses so I could be reimbursed.

This support helps not only with my reimbursement but also my understanding of reclaiming in different ways.

All very helpful

Excellent support today from Alison who helped me understand the pay cycles and tax implications of my current set up. Advised me on what I needed to do and provided details of the number to call HMRC to recommend a tax code change. Really appreciated the support and guidance from Alison, the second time she has helped me with clear guidance. Thoroughly recommend. !!