Pandora car hire Reviews 

I rented a car from Pandora for the city of Denizli and I was very satisfied.
It was obvious that they were serious and experienced in their work.

Well after hiring a car with them and use my card to pay the deposit and was told that after returning the care the money will be returned back to my account.

I Waited more than 3 weeks and the money dit not show and I contacted them then he ask me to provide my details so that he can check, he came back the days later and show me a receipt that he just return then money so I should wait from my bank. So the rental happen in October 24th car was returned 28th October. Till date 5 January 2023 I still have now received my money. Very very bad company I will not advise anyone to hire a care there.

He told me on WhatsApp that I should contact my bank and do not worry them. What a customer service. Very poor.

I have hired cars for years have never wait sooo long for a deposit to be returned back to my bank.

#bad pandoracarhire# #bad customer service #zero star.

N.B. The care was booked through vacation Tui opretor.

Unfortunately reading all the reviews too late.

Rented a car with 40.000km on the clock from 9th June until 15june.
On the second day of rental the car started leaking all the water via a small hose under the engine.
Informed Pandora about it however they send a mechanic the next day. The mechanic couldn’t fix the car so kept it as more time was needed to fix the car. Pandora manager told me they can’t help me anymore and I should start taking flights and taxis from now. At that point I was stuck in cappadocia. So further travel costs around turkey added up to 500 euros.

The manger clearly stated we will refund your money etc… it was all a lie. It’s December and I have not received anything back. My only hope is now my credit card company and maybe even a lawyer if the credit card company won’t help me.

Car had 70k km. Tires never rotated. Rented from them in Sivas Istanbul. Right front failed in the middle of nowhere. Lug nut frozen, bent wrench trying to get it off. Had to buy new tire and lug wrench (1,200TL). Pandora won't reimburse. And they say the deposit is held 30 days after return. When I tried to return early, they said no credit for unused time. I won't use them again.

Stole our deposit.
We were told that the deposit (of 5000TL!) would be refunded within 28 days, it has not been and they have ignored all attempts at contact. Having to pursue through the bank.

Happened on two separate cars with two separate credit cards. So not an accident!

Dangerous car (breaks failing)

Rented a van for the family to drive in the mountains. Took about 1hr before someone picked us up from the airport, then at their office (which is about 5 min drive from the airport) there was noone available that could speak enough English. WiFi-device was not available, very difficult to communicate. Halfway down our journey (in middle of the night) we had the breaks failing in the mountains. A very scary experience. Contacting them the day after, the agent responding over Whatsapp said that there could not be any issue as the breaks had just been replaced before our rental period started. After having a local contact them again in Turkish, someone finally came over and had the breaks fixed. The pads were completely gone. Local service offered was actually quite good and friendly and upon delivery of the car there was someone that spoke English well and handled everything OK. All in all not recommended.

The car was not in good condition.They do not have any office.They have subcontract companies.The headlights were broken.It is a ripoff company you pay for nothing.No customer service.
Before we hired the car we asked and paid for the child seat and they brought wrong size which did not fit.We paid 60€ for child seat but received nothing.

I wish I could read the reviews about this terrible car rental company in advance. We rented a car from them and paid the deposit in cash. The guy promised to refund the deposit to my credit card in 2 to 3 days. But, they didn't, and they stopped replying to my emails and calls. I started a complaint on edreams.com that I booked my reservation via them. This is definitely a fake company and PLEASE stay away from them.

Keşke bu korkunç araba kiralama şirketi hakkındaki yorumları önceden okuyabilseydim. Onlardan bir araba kiraladık ve depozitoyu nakit olarak ödedik. Adam depozitoyu 2 ila 3 gün içinde kredi kartıma iade edeceğine söz verdi. Ama yapmadılar ve e-postalarıma ve aramalarıma cevap vermeyi bıraktılar. edreams.com'da onlar aracılığıyla rezervasyon yaptırdığıma dair bir şikayet başlattım. Bu kesinlikle sahte bir şirket ve LÜTFEN onlardan uzak durun.

My very 1st bad experience in Turkey.
I put one star, but it is really 0 stars.
I would like to advise you before you make a mistake. I booked a car using DISCOVER CARS website. I selected PANDORA CAR HIRE. But when I arrived at Antalya, this is TUTRAS CAR.
They charged me twice time the insurance. I show them the VOUTCHER with the extra insurance option I took on DISCOVER CARS. They ignored it and told me if something happen on the car, I will have to pay. They also not deduct the prepayment I made to DISCOVER CAR. The price I got from DISCOVER CARS was on Euro. But after they added the extra insurance, they convert the Lira price on dollars. The price was 25% more expensive than what was agreed with DISCOVER CARS. It was 2 am and their office is not at the airport. So I was with my family and I had a long trip to achieve between Antalya and Istanbul. The car they gave me is from 2008 with 152000 km in very bad condition. They gave me a car with 1 litre of diesel.
After few days, the car indicated an engine default on the dashboard and the car had a performance issue. It was very difficult to drive a car very slow in motorway and in the road. I contacted the agent by WhatsApp to complain about the very bad car he gave me, about the payment I did and the extras I paid for nothing. He ignored me, he did not help me when I had the issue with the car. I need to write a book to share all the details. My conclusion: Please do not contact this company. A true company and a honest manager will recognise his fault and make the right decision to investigate, refund the money to customer and use feedback to improve their services.
If they just answer to a feedback by telling it is a lie, it will show you how they respect their customers. I don't feel they consider me a customer. They did not apologise. They know what they did and they did never answer me. Now we are in public place. I made am official complain through DISCOVER CARS. I hope DISCOVER CARS will clarify with PANDORA and I hope PANDORA will react and assume their responsibilities as they outsourced to TRUTAS CAR. I really advise this 3 companies (DISCOVER CARS, PANDORA and TUTRAS) to refund my money they stole. If not, it will show to all potential customers what is the risk to rent to them. At least I alerted you. Don't tell you don't know. I made this mistake and I shared it honestly to prevent other to make the same mistakes. I hope this review will help the maximum of people to avoid this bad experience. This is just the beginning. I will share my bad experiences in different forums and different medias. Stay stunned. If they don't come back to me with the refund, I will contact the Turkish authorities (tourist) to alert them about the bad image these companies provide about their country. I am sure they will be happy to listen to me and make the right decision to stop the mess. Thank you.
If I get my refund, I can change my review. If not, please be ready for the next step. I will make sure you will be blacklisted by all serious companies. You will lost your contracts and agreements. Be smart and assume your responsibilities. You know the true and don't try to deny. Assume it as a man and correct the mistake, this is your best option. You know how to contact me. But if you want to deny the true, you will assume all my publications, post and YouTube video. The link to the video will be posted soon with all details and evidences. You stole the wrong guy. You will have to explain to the judge your business. I hope some smart people from these companies will understand my requests and fix the issue when it is still possible. You did not give me any other alternative. Event the last day for returning the car you ignored me and you sent me another guy. Thank you.

We have booked a van for a family trip in turkey. We have found Pandora Car Hire which was very trustworthy at the first sight, they had a good cancelation policy. When our family including us couldn't travel because we infected by Covid, we had to cancel our whole turkey trip. And the cancelation was still in the cancelation time frame of Pandora Car Hire. We have reached out to the responsible office in Ankara they have took the reservation and forwarded it to the Operations & Development Manager of the company, I have a email proof that the reservation was canceled and I will receive a full refund.
Now since 4 months I have not yet receive any refund any communication way via Whatsapp, or email or telephone call is getting ignored. It was a booking over 800 Euros, thats for us not less money. I dont recommend this company at all! Since now our money is not refunded by the company Pandora. I have contacted our local lawyers office to take actions on this company to get our refund back.

Not happy at all & will not Recommend…
This is my personal experience from there website ---------------------------------------------------
They are in intermediary agents for car rental business. They will hook you on from other websites and pretend to be the company . once you confirm with you credit card they will start charging there own fees as commission .which was never mentioned any where on the website.
After that they passed me on to the another company which charges you another set of fees for the same services which the first company charged you .
In my case i booked a car from uk for Antalya Turkey from the airport.

There were 3 companies involved :

1- Vip cars which lure you in the deal ( shows you a price without commission) after having your card details charges there commission in uk separately.

2-Pandora car used for legal emails and correspondence and another set of fees.
and passed on to :

3-Turtas car hire: Antalya:

they are not even based in the airport.
which finally gives you the car and forces you to buy extra insurance or be reasonable for any consequences , if some thing happens. Turtas car hire was telling me you will have to deal with Police and its not our responsibility if you have a minor accident .so a £420 price turned out to be £ 510
i paid for un limited WIFI and sat nav separately , which he said sorry , we don't have it .who is going to refund me ! no body !!

Not happy at all & will not Recommend them at all !

My cars brake were gone .They were screaming and screeching through my 7 days rental !

very dangerous in the mountains.

International companies Avis, budget are the same rate (n after theses extra surcharges ) and better service and well kept cars .

stay away from pandora car hire & VIP cars .com & turtas car hire --just commission hungry agents !

What a dodgy company. We booked a hire car with them from Konya airport. We were met at the airport and told we wouldn’t receive the car at the terminal as they didn’t have permission to park the car there, so they drove us to some dodgy looking dark country lane. The Clio rental car was battered and tatty - you could tell they have no respect for it from the way they drove the car. They also took photos of my credit card, which seemed dodgy! Their customer service wasn’t great. We had a flat tyre and no one spoke a word of English to assist us, instead continually putting the phone down. The wrench in the car was so worn that we couldn’t change the wheel ourself. Pandora finally sent someone out who just wanted a €25 cash fee for just coming out, despite previously agreeing they would change the wheel. They then tried to say we damaged the wrench in our attempts to change the wheel. They just seem like cowboys who are out to make a quick buck!

I would like to make a complaint about the poor and fraudulent service we received at the Pandorra car rental in Kayseri, Turkey.

17th june - 20th june 2022

-We received a mobile hotspot (myfi) which was not working (we paid 25 euros for that) and ofcourse no offer to refund

-We were said that we will receive the excess fuel back since we got the car COMPLETELY empty from the start. Up to now I have not heard anything, NO FEEDBACK, NO REFUND!!

-The rental worker was very rude, when picking up the car. Very disorganised as well.

-Now afterwards he has not replied us nor refunded us.

Very very poor service and i regret ever renting with Pandorra.

Another horrible surprise with Pandora!

NOT RENT ANY CAR HERE IF YOU DON'T WANT TO BE STOLLEN...

They decided to charge 7eur without notice or message before, for what? Only they know... or God... Of Course they don't give any answer on this point.

First of all the agents were friendly. However, there there were a few pain points. They initially gave us a wrong car (I requested a car with automatic transmission and they gave me a manual). When noted, they accepted right away and were willing to fix it. The process overall took a few hours and we had to go to their office which was out of airport. The 2nd car they gave us (with automatic transmission) was not clean.
They contacted us sometime during the rental asking to bring the car because the rental was over. After sending the contract to them, they agreed that it was a mistake on their part.

I had a good experience of renting from Pandora/Turtas Cars in Antalia. It was a big relief that it worked out well for me, especially after reading some bad reviews. I was quite worried about what may happen as the car already had quite a few marks and scratches. Also I did not take additional insurance which was promoted heavily, as it would have added another 80% of rental cost. I was given a Renault Symbol instead of the car I booked. This appears to happen frequently with other rental compnies too. They probably don't have all the cars they show in the search results. Pick up and drop off was fast and efficient. I would recommend Pandora and will consider renting from them again

The car was old and a little bit noisy when driving ,I was sposed to recive a full fuel tank but I get a car with an empty despite in the renting policy it was sposed to be full. Next time I will rent a car from a well known hire company and pay a little more.

They canceled my reservation in Antalya Airport with no reason and any notification. I came out from the airport and had no car. After my call to the office they blocked my phone number. Rabble and ignorance. They did not return my money still.

Insurance that you take when rental is total fake.
They charged me in Antalya office for little demage despite of full coverage without my accept of payment.

(Rick-from Canada)

A very bad experience at Pandora rental car, Izmir after only a 2-days subcompact rental. They charged my credit card 295Euros (instead of the usual RENTAL HOLD). Then they refused to return these funds to me even though it was their agreed mistake. I showed their manager Gokhan the proof but he gives me nothing but bla-bla-blah. Wasted many hours on this already! Never again will I use this company. I will write further bad reviews because this company gives Turkey a bad name!