Ordered touch up pen and scratch remover bundle never received touch up pen,sent an email 5 days ago still no reply got a reply today sending out a touch up pen.
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Review summary
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While I have had very limited experience with PaintNuts, I was pleasantly surprised with the colour match of the paint I have bought from them to touch up a MintGreen Fiat. I don't think the ordering... See more
I ordered a spray paint from PaintNuts to deal with scratch/scuff on the car. Unfortunately I misentered my email the first time and received no confirmation of the order or delivery details. A fe... See more
After trying four different companies including Vauxhall (who tell me they haven’t got a touch up paint for my grey corsa) paint nuts were the only people that actually produced the colour to match... See more
Company details
Written by the company
At PaintNuts, we’re passionate about paint. As a UK manufacturer, supplier, and retailer, we specialise in automotive refinishing products, trade paints, and solutions for the home and garden. From quick fixes to professional results, we’ve got you covered. Whether it’s repairing stone chips, scratches, or scuffs, our advanced colour-matching technology ensures your car touch-up pen, aerosol, or full repair kit is the perfect match every time. For larger repairs, we also supply complete paint systems and accessories to help you achieve a flawless finish. And it’s not just DIY, PaintNuts proudly supplies professional bodyshops across the UK, supporting them with high-quality products they can rely on.
Contact info
Controlla House, Unit 2,, BB3 0EH, Darwen, United Kingdom
- 01254 914439
- helpteam@paintnuts.co.uk
- www.paintnuts.co.uk
3.2
Average
778 reviews
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Replied to 31% of negative reviews
Typically replies within 1 week
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Product does not match the colour of my…
Product does not match the colour of my car, what the hell did you colour match my vehicle with, I gave you all the cars details and reg, I now have dark grey/black paint on a light grey paintwork, Shocking Shocking Shocking, This has taught me there is no quick fix for when you scratch or chip your paint work, take it to someone who can do the job properly with the correct product.
12 December 2025
Unprompted review
Reply from PaintNuts
Sorry the colour is way off. If you can snap a photo of the pen next to your car and email it to helpteam@paintnuts.co.uk, we’ll take a look and get this resolved.
Thanks, Caroline
It’s the fact that the paint matched
It’s the fact that the paint matched. What more do I need to say. Great would buy again
24 November 2025
Reply from PaintNuts
Thank you so much for the 5-star review! ⭐️
We really appreciate you taking the time to rate your experience with PaintNuts.
Thanks again for choosing PaintNuts!
Caroline
Reply from PaintNuts
Thank you so much for the 5-star review! ⭐️
We’re really glad to hear that you found PaintNuts easy to order from and that your items were supplied promptly. We appreciate you taking the time to share your feedback, and we’re always here if you need anything else.
Everything brilliant
24 November 2025
Reply from PaintNuts
Thank you for the fantastic feedback! ⭐️
We’re really pleased to hear that everything was brilliant with your PaintNuts experience. If you ever need anything in the future, we’re always here to help.
Thanks again for choosing PaintNuts!
First time doing body work repair
First time doing body work repair, put my putty on sanded it down according to the instructions. Ordered my paint lacquer and primer from paint nuts,
WOAH BLUDDY HELL! perfect match on the paint colour, took a few coats, put the lacquer on, genuinely my misses didn't know it was ever damaged! beautiful Job done by a first time trier! If you're thinking about it, just do it.
29 November 2025
Unprompted review
Reply from PaintNuts
Thank you so much for the amazing review! ⭐️
We’re absolutely delighted to hear that your first bodywork repair went so well — and even better that the paint was a perfect match! That’s exactly the result we want our customers to have, and it’s great to know the finish was so seamless your partner couldn’t tell any work had been done.
Well done on tackling the repair yourself — sounds like you smashed it!
If you ever need more paint, products, or advice, the PaintNuts team is always here to help.
Thanks again for choosing PaintNuts!
The colour never matched
The colour never matched. I ordered to touch up paint for a Range Rover and Tesla MX, provided correct Reg and colour code. Recevied those 2 paints, shaked 5 mins and try on both cars. None of that were matche, massive different. Also the charged delivery are expensive. Useless at all, throwed both of that into bin, £20 wasted.
11 November 2025
Unprompted review
Reply from PaintNuts
Thank you for your review, and I’m very sorry to hear that the colours didn’t match for either of your vehicles. We understand how disappointing this must have been — especially after providing the registration numbers.
Our paint is mixed to the information supplied, so when a match is far off, it usually means something has gone wrong in the mixing or identification process. We would never expect you to receive two colours that are “massively different,” and I apologise that this was your experience.
Even though the items have been thrown away, we would still like to look into this for you and find a suitable resolution. If you can contact our Help Team with your order details, we can review what happened and arrange the appropriate support — whether that’s a replacement or another solution.
Thank you again for bringing this to our attention.
Caroline
Wrong colour paint supplied
Wrong colour paint supplied. Help Team then required multiple photos of the car, car paint code label,damaged area and paint pen which were supplied. Then told to invert pen for an hour and shake for 5 minutes before painting white paper and supply photo of paper next to car which again were supplied showing match was not even close. Then asked to supply photo of pen after inverting for another hour and shaking for 5 minutes. At this point I gave up as the Help Team just keep asking for more and more information and wasting time.
Summary, if you have £18 you don't want and would like to waste many hours of your life this is great way to do it.
13 November 2025
Unprompted review
Reply from PaintNuts
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear how frustrating this experience has been for you — this is not the level of service we want our customers to receive.
Our Help Team request photos and paint tests so we can properly investigate colour-match issues and avoid sending out an incorrect replacement. However, it’s clear that in this case the process felt repetitive and time-consuming, and I apologise for the inconvenience this caused.
We would still like to resolve this for you. If you’re willing, please contact us again and we’ll review your case directly, without asking you to repeat any of the steps you’ve already completed. Our aim is to provide a straightforward solution — whether that’s a replacement or another suitable outcome.
Thank you again for your feedback. It helps us improve the support experience for all customers, and we’re sorry this fell short for you.
Caroline
Arrived ok,
25 October 2025
Reply from PaintNuts
Thanks for the feedback! Glad to hear your order arrived safely — we appreciate you choosing PaintNuts!
Reply from PaintNuts
Thanks for the great review! We’re nuts about keeping things simple and speedy, so it’s fantastic to hear you found our service easy to use and fast too.
Wrong product sent and I was the one to do all the work.I ordering a p[rimer in white and they…
I ordering a p[rimer in white and they sent a primer in grey?
I emailed and nothing so I rang them and I had to wait for a email from them.
They also said I had to box up the parcel print off a label and take it to a post office or store that would send the parcel back.
All this trouble for THEIR mistake.
3 November 2025
Unprompted review
Reply from PaintNuts
Good Morning,
We’re sorry for the mix-up with your order and any inconvenience this caused. We’re glad to hear the correct white primer arrived the next day and that a returns label was provided.
As a standard procedure, we don’t arrange home collections, as customers aren’t always available at the time of pickup, but we do make returning items as straightforward as possible.
Thank you for your understanding, and we appreciate your feedback.
Kind regards,
Caroline
Paint needle
I had to pay for express delivery as I needed the product quickly arrived in time very happy with the colour match 
5 November 2025
Unprompted review
Reply from PaintNuts
Thank you for your kind review. We’re delighted your order arrived promptly and that the colour was a perfect match.
Thanks again!
Caroline
Terrible experience
Ordered a touch up pen for my MG3 hybrid. Gave them the colour code but when I applied the paint it was much darker than the rest of the car. When I complained I was told to invert the pen for an hour and then shake it for 5 minutes!
It was then a little paler but still not the correct colour. Maybe this was because I had already used some of the paint but why do they not give the above instructions when they dispatch the paint?
I will now have to remove the paint and employ someone such as scratch away. Should have done this in the first place.
20 October 2025
Unprompted review
Reply from PaintNuts
We’re sorry the colour wasn’t as expected. Each touch-up pen includes instructions to shake well before use, which helps achieve the correct shade. We appreciate your feedback and have emailed you directly to investigate this further and help resolve the issue.
Many Thanks,
Caroline
Quick and on the ball
Quick and on the ball, I supplied the wrong paint code, they called and helped get the correct one
25 October 2025
Reply from PaintNuts
Thank you for your feedback! We’re pleased we could help resolve the paint code issue quickly and get everything sorted for you.
Caroline
Reply from PaintNuts
Thank you for your positive feedback! We’re glad your order arrived on time and that you were happy with our service. We look forward to your next order.
Thanks again!
Caroline
Professionalism & Efficient
25 October 2025
Reply from PaintNuts
Thank you for your feedback. We’re pleased to hear you were happy with our professional and efficient service.
Thanks again!
Caroline
Ordered two products today
Ordered two products today, both products were ready to collect within a 4 hours period. Friendly and helpful fantastic customer service . Would highly recommend. Thank you
Viv Williams.
27 October 2025
Unprompted review
Reply from PaintNuts
Thank you so much, Viv! We’re delighted to hear you had a great experience. We really appreciate your kind words and recommendation — hope to see you again soon!
Caroline
not a match
had to chase up order as no confirmation of anything ,then when the order arrived it was not a paint match at all i have a black car they sent blue ,,then the clear coat they provide is terrible might aswell be water in a can ,,very very poor product
22 October 2025
Unprompted review
Reply from PaintNuts
Hi Bob, we’re very sorry to hear about your experience. That’s not the level of quality or accuracy we aim to deliver. Please contact us at helpteam@paintnuts.co.uk with your order details — we’d like to investigate what went wrong with the color mix and resolve this for you as quickly as possible.
Many Thanks,
Caroline
Great product and customer service.
I ordered a touch up pen, primer and lacquer bundle with an extra touch up pen for another car. Unfortunately I received a rust remover instead of the additional touch up pen. Once informed they remedied the mistake quickly and efficiently.
The products themselves are perfect for my requirements.
21 October 2025
Unprompted review
Reply from PaintNuts
Thanks for the great review, Alan. We’re sorry for the initial mix-up but pleased we could resolve it quickly. It’s great to hear the products met your expectations — your feedback means a lot to us!
Exact match…
I ordered the paint for my old car and received it 2 days later by tracked delivery. I have just painted my car today and the match was exceptional.
Thank you so much for the quick and accurate supply.
17 October 2025
Unprompted review
Reply from PaintNuts
Thank you so much, Warren! We’re delighted to hear the color match was spot-on and that your order arrived quickly. We take pride in providing accurate mixes and fast delivery — enjoy your freshly painted car!
Very poor customer service
Avoid.
I paid for premium fast track delivery. Order finally arrived after 10 days!
They implied it was a problem with the courier service, Evri. I'm not interested if it was or not.
However, there was no offer of a delivery refund, so I had to ask for it. The reply I received said they would give a refund on the difference between premium delivery and standard delivery! £3.
I replied saying that it was disappointing and poor customer service that I had to chase the order, wait so long for it, not be offered any form of refund until I asked for it and then only be given the difference. I explained I wasn't looking for a reply but wanted to provide feedback.
I got a reply saying 'thank you for your feedback. I will pass this on'.
They have no interest in customer satisfaction.
17 October 2025
Unprompted review
Reply from PaintNuts
Hi Hazel, we’re truly sorry for the delay and for the frustration this caused. We understand how disappointing it is when delivery expectations aren’t met. While the courier delay was outside our direct control, we take full responsibility for ensuring our customers are kept informed and treated fairly. Your feedback has been noted, and we’re reviewing our delivery process to prevent this happening again.
Thank you for bringing it to our attention
Caroline
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