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Ozanda Reviews 171

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TrustScore 4 out of 5

4.1

Internet Shop
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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers had a great experience with this company. Customers are really happy with the product quality and user experience, frequently highlighting the excellent condition and functionality of items received. Many people found the products to be strong, durable, and exactly as described, often exceeding expectations. The website is also praised for being easy to navigate, making the purchasing process smooth from start to finish. However, some customers also noted issues with delivery services and order fulfillment. A few people experienced delays, incorrect items being sent, or products arriving with defects like pinholes. There were also instances where customers did not receive order confirmations or invoices, and some felt that communication regarding stock availability and shipping times could be improved.

What people talk about most

Product

Customers had positive experiences with product quality and functionality. Many reviewers were very happy... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied, noting that the quality was... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the products and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast and on-time... See more

Order

Consumers find order experiences to be ambiguous. While some customers praise good communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The item I ordered was not available for a while but I got an acceptable alternative straightaway and a refund of the price difference straightaway. Delivery was quick. Thought there might be screws i... See more

Rated 5 out of 5 stars

Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was e... See more

Rated 5 out of 5 stars

I ordered and was impressed when they called the very next day to confirm delivery for the aftenoon. Super quick, reliable service the fence is really heavy duty exactly what we needed. Hignly recomme... See more

Rated 5 out of 5 stars

Amazing! Great quality product that was described in great condition and all is as advertised. An excellent tool with quality and price. A truly professionally seller with communication and customer... See more

Company details

  1. Internet Shop

Written by the company

At Ozanda, we offer high-quality products at affordable prices. Our range includes home and garden equipment, hardware and industrial supplies, as well as sports and fitness gear. With hundreds of thousands of products sold and a large base of satisfied customers, we take pride in our customer service. As a proudly Australian-owned and operated company, we are committed to serving our community with exceptional products and experiences.

Contact info

4.1

Great

TrustScore 4 out of 5

171 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

The item you have advertised is out of…

The item you have advertised is out of stock. This should have been noted prior to purchasing through this site. I do understand you have offered a partial refund however the wait time is unacceptable as the item could have been purchased through someone else.

8 May 2026
Rated 1 out of 5 stars

Paid for express postage, package delayed

I would love to write a review about the product I bought, but I haven't received it yet. I paid for a piece of furniture on Wednesday, and when I followed up on Saturday, and then Monday, I was told it had only just been shipped -- despite the fact I paid extra for express postage. When I went to see the status of my order, the message I received was that the package hadn't even been prepared yet by the sender. Really dissappointed, especially after having a bad experience with a different online furniture site and turning to Ozanda because their reviews were so good!

11 May 2026
Unprompted review
Rated 1 out of 5 stars

These guys are an absolute clown show…

These guys are an absolute clown show 🤡. After sending me another person's product, they gave me his name, address and phone number so I would on ship it to them (LS ill keep your details private). I've been left $85 out of pocket with a product that I didn't even order. This is on top of the delay now to reorder it fom another supplier. Whilst I've written off the $85, the kicker is that the winch they incorrectly sent, wasn't packaged in any way, and looks like it would last about 30 seconds.

8 May 2026
Unprompted review
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Reply from Ozanda

Hi there,

Thank you for your review. We are concerned to hear about your experience, but it appears that the issues you described did not occur through our service.

Please note that ozanda.com.au is the only place where our company sells products directly. Any purchases made through other platforms, including but not limited to Amazon, eBay, third-party resellers, or dropshipping services we do for others — these companies are not operated by us, and we cannot take responsibility for their orders or customer service issues.

We understand this situation is frustrating and encourage you to contact the platform or seller where the purchase was made for assistance.

Thank you for your understanding.

Best regards,

Rated 1 out of 5 stars

No confirmation

Easy to use website

But I couldnt get my invoice and didn’t receive any email confirmation that the item has been purchased and when it will arrive

19 April 2026

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