Outwell Reviews 

New Outwell event lounge 3 * 3m
used first time this week. Seems this equipment is suitable only for a back garden summer party with a calm weather 1035mbar on the glass. Camped in a windy provence it has presented design problems. Guy ropes too thin and locking tensioner useless. Had to introduce bungee anchors to ensure consistent force of tether. The foot pins ridiculously thin and pulled out on the first gust. Replaced with 8mm hard ground pegs. (images available). Frame ferrules rusting already. This product is not suitable for the serious camper.

Products I bought have been good I have had a problem with an order this has been handled very efficiently

Great communication. Very efficient delivery.

Good product but I do not use websites that do not give you the option to not receive cookies. Checked out of the site instantly,

Having read most of the reviews on here I've decided against buying an Outwell tent again...Previously I had the old Montana six poled version from way back 2008.
it leaked like sieve. I was told to seam seal it or it was condensation. Fast forward 2024 I was about to buy the Outwell Airville 2024 model but have now decided against it. There's no point in buying a product that is poorly made and poorly supported post purchase.
These tents aren't cheap and are rarely used so you'd rightly feel aggrieved if they fail and aren't covered by a warranty or backed up with speedy replacement parts... Sorry OUTWELL, you've lost £2000+ sale in Tent & accessories.

They delivered everything in less then week. The company called to make sure when I was home.

Easy online shopping, nice web, quick delivery.

Quick service and product was as good as it looked online

We have ordered a big purchase and they sent it immediately to Austria.
Thanks a lot!

I'm really impressed by the quality of the products. I just bought a campervan and needed to fit it out with the essentials of life. I'm especially happy with the collapsible kettle, a regular one would take up to much room so the collapsible kettle is perfect. I also bought the collapsible bowl set, collapsible colander set, collapsible water dispenser, collapsible dish pan, and collapsible bucket. I am really happy, I have been able to fit far more equipment into my campervan than I thought I would!

Love Outwell camping products been using them for years
Definitely the best quality on the market
Ordered new chairs table windbreaks etc the quality is always there
👍👍

Very easy to find the part I needed & super fast delivery. Thank you

Great product, delivered well packaged and efficiently. Thanks

Good solid selinflateing matress used it emideatly an sleped well.

Easy to order, quick reaction on questions, fast delivery

Really great experience. Easy to add items to the cart and paying for them is no problem. Also very fast shipping and I received what I purchased in no time.

Purchased a Casilda xl moon chair at the end of 2022 from an online retailer. The chair fell apart after 1 years occasional camping use, when I asked outwell to assist as no longer have the online retailers details. Told me they were not able to help and weren’t interested. Don’t buy from this company if you want aftercare from the manufacturer also, chair supposed to be rated at 150kg, I weigh 86kg and the plastic snapped holding the front of the chair together after approximately 20 hours use

Customer sevices is not contactable! I have tried by phone - waited in queue for 12 minutes only to get an automated message that my call could not be taken.
The tab for the email contact form does not open so it is impossible to get in touch by email as advised.
I need to arrange a return, and would like to purchase a different Outwell item instead, but am starting to reconsider becuase of the difficulty I'm experiencing.

Good quality items Good delivery time would change currier though badly damaged packaging on receipt of one package