Outwell Reviews 

Good solid selinflateing matress used it emideatly an sleped well.

Easy to order, quick reaction on questions, fast delivery

Really great experience. Easy to add items to the cart and paying for them is no problem. Also very fast shipping and I received what I purchased in no time.

Purchased a Casilda xl moon chair at the end of 2022 from an online retailer. The chair fell apart after 1 years occasional camping use, when I asked outwell to assist as no longer have the online retailers details. Told me they were not able to help and weren’t interested. Don’t buy from this company if you want aftercare from the manufacturer also, chair supposed to be rated at 150kg, I weigh 86kg and the plastic snapped holding the front of the chair together after approximately 20 hours use

Customer sevices is not contactable! I have tried by phone - waited in queue for 12 minutes only to get an automated message that my call could not be taken.
The tab for the email contact form does not open so it is impossible to get in touch by email as advised.
I need to arrange a return, and would like to purchase a different Outwell item instead, but am starting to reconsider becuase of the difficulty I'm experiencing.

Good quality items Good delivery time would change currier though badly damaged packaging on receipt of one package

East order and quick delivery,item exactly how it was discribed,one happy camper

When ordering I didn’t realise orders were dispatch from Denmark , so although paying for delivery it was a day and bit later than expected had it come uk, having being hooked by the tag orders go out same day before a set time … which is great but that’s in Denmark so uk don’t expect next day with this !..this needed to be jighighted to uk buyers ,saying that it still turned up in 3 days

After only 4 years of service my outwell nevada is falling apart. Taped seams are falling off all over the tent but mostly in the door area. It's is also coming off in the corners. Small pin like perforations are appearing everywhere almost like the material is disintegrating. Also the tent material has a sticky feeling like the coating is bad. This tent has only been used a dozen or so times always put away clean and dry. It was great the first couple of years but not anymore. So after spending a large amount of money to buy a highly rated European tent with only a 2 year warranty I will probably replace the Outwell with an American tent by MSR or North Face and yes probably made in China but with a lifetime warranty. My 20 year old Eureka is in better shape than my high priced Outwell.

Quality product dispatched quickly and arrived within 5 days.

The company that lets you down and doesn’t respond to emails, you would think by this day that they would at least acknowledge your request for help

Does not stay inflated for even a whole night . This is the third Outwell Dreamcatcher 12cm Self-Inflate Mat - XL I've owned as the retailer has replaced them one at a time and after 3 day they stop staying inflated . Terrible design .

Good efficient order system and speedy delivery

Terrible tents. Leaked the first time we used it and leaked even more the second time, even though we re-proofed and sealed the seams. The water poured in. Absolutely terrible, certainly won't be using them again.

After just one two-week holiday, our Outwell air awning beams all exploded (sounds like a gunshot). Through the retailer, more beams were ordered but failed to arrive twice and were then out of stock. After four months I said I'd had enough of waiting and asked for a refund. To get it, I was required to cut up my beautiful, (non-functioning) awning and send photos of it before Outwell would agree to the refund, which took even longer because of the prevarication of the retailer. I have had some terrific camping items from Outwell in the past: folding chairs that are now 11 years old, in perfect condition still, and sleeping bags for my scouting children which were outgrown and never outworn.
I suspect that there was a batch of these awnings because I've found other forums where Outwell air beams have failed.
Never again, and now we use an ancient non-inflatable awning, with poles that do the job properly.

Order an item which arrived and since 14th of February have been trying to send it back. The courier company is supposed to contact me but nobody has contacted me. When I contact Outwell all they say is "Be Patient" This is not a solution to the problem and now they are ignoring my emails. Very bad will not be buying from them again. They will not issue my refund either until I send it back which is totally understandable but how can I send it back if the courier company are not contacting me and Outwell are doing nothing about this.

Delivered as scheduled in clearly marked packaging.

Outwell supplies quality products at reasonable prices. Initial response was quick and efficient, sending parcel from Denmark to Britain with GLS Delivery Services. In-depth tracking service useful. Unfortunately all of Outwell and GLS's high quality of service on the Denmark side plunged into oblivion as the parcel enters into Britain. The parcel did not move for 6 days at customs, this I think is all to common place now on the UK side.