Easy Camp Reviews 140

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I bought Easy Camp folding chairs about 15 years ago and am still using them. They show some signs of wear and tare but are still providing good service. Needed two extra chairs for family road trip s... See more

Rated 4 out of 5 stars

Lost my order Took a month off trying to contact....no reply to emails until I suggested I cancel my order. Then goods arrived in good condition. Overall they could have done better .... but... See more

Rated 5 out of 5 stars

Purchased a VW T5 Campervan tailgate utility tent. I live in the UK, from order to delivery from Denmark was 5 days. Excellent service and a quality product. The communication and updates from Easy... See more

Rated 3 out of 5 stars

Purchased the Easycamp Shamrock driveway awning for occasional use when I'm working away. Very disappointed with the build quality. Unfinished seams, loose threads everywhere and a crudly repaired h... See more

Company details

  1. Camping Store
  2. Car Equipment Accessories Store
  3. Furniture Accessories
  4. Mobile Home Supply Store
  5. Outdoor Clothing and Equipment Shop

Written by the company

At easy camp, we create essential outdoor equipment that invites you on new adventures. Our aim is to design easy-to-use, contemporary products with quality you can trust. With our tagline, "Seek the Adventure," we encourage everyone to discover the outdoors. By creating functional, tried-and-tested designs, we offer reliable products that give you the freedom to focus on the adventure ahead. As a Scandinavian brand, our designs reflect our Nordic heritage and follow the principle of form follows function, with colours inspired by nature. Our success continues to be recognised by the prestigious awards won along the way.


Contact info

4.0

Great

TrustScore 4 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Leaked like a sieve

Quite happy with the Shamrock awning itself during the good weather but 1st night of rain experience was a disaster it leaked like a sieve 👎👎👎

21 October 2025
Unprompted review
Easy Camp logo

Reply from Easy Camp

Thank you for your feedback.

We are sorry to hear about the issue with the Shamrock.

In order to help you we recommend that you contact the dealer where you have bought the product.

They will then get in touch with our service department and solve the issue.

We wish you a nice day.

Best regards
Team easy camp

Rated 2 out of 5 stars

Customer service no help at all!

I received no reply to any of my queries sent via the web form. The replacement poles I ordered had a part missing so I had to take one apart in the end.
Update - the only reply I had was an automated one acknowledging my query. No actual answer!

13 August 2025
Easy Camp logo

Reply from Easy Camp

Thank you for your feedback.

We have checked and can see that we have answered you on the 15th of august.

We recommend that you check your spam folder as our e-mail might have landed there.

We are sorry for the inconvenience.

We wish you a nice day.

Best regards
Team easy camp

Rated 4 out of 5 stars

Tent as expected

Tent as expected. Small hole in mesh on one of the vents, which is a shame, will be easier to sew it up than box up and post back as faulty though. And took nearly 10days for delivery rather than 5.

5 July 2025
Rated 2 out of 5 stars

Terrible customer service response

Terrible customer service response - or rather zero response. I have emailed Easy Camp twice and received confirmation that they will get back to me and then …..nothing.
Terrible customer service which is a shame.

3 July 2025
Unprompted review
Easy Camp logo

Reply from Easy Camp

Thank you for your feedback.

We have not been able to find your e-mail, so we have asked you to send further information.

When we have this we will come back to you.

We wish you a nice day.

Team Easy Camp

Rated 1 out of 5 stars

Not yet received and no reply to 2…

Not yet received and no reply to 2 enquiries.
Anyone able to assist please 🙏

5 July 2025
Easy Camp logo

Reply from Easy Camp

Thank you for your feedback.

We have checked tracking and the order has been delivered yesterday.

We hope everytings is okay and wish you a nice summer.

Best regards
Team easy camp

Rated 1 out of 5 stars

After 10 days I am still waiting the…

After 10 days I am still waiting the order to arrive and still waiting my questions to the customer service to be answered.

4 June 2025
Easy Camp logo

Reply from Easy Camp

Thank you for your feedback.

We can't see that you have written to us ?

When we follow the tracking link GLS have tried to deliver today, but message say: "The parcel could not be delivered as the consignee was absent."

Please check your postbox to see if GLS has left a message.

Best regards
Team easy camp

Rated 5 out of 5 stars

Really good price quality ratio

Really good price quality ratio
I've ordered a tent with 2 chairs and was quite impressed by the quality of both products. The fabric on the chairs and tent is thick and well stitched.
Fast delivery, nothing to complain yet

21 March 2025
Rated 1 out of 5 stars

WORST SERVICE EVER!!!!!!!!!!!

WORST SERVICE EVER!!!!!!!!!!!

Bought a tent that Said ”fire recistant” in the info, when I store for safety of we coupe pit in a stove it took 3 weeks ti get a response that ”sorry that you have to wait, we will get back to you soon”.

Two weeks later got the same response.

20 January 2025
Unprompted review
Easy Camp logo

Reply from Easy Camp

Dear Gustav,

Thank you for your review.

We can't find you in our system, so we have requested you to send us more information about the case.

Please check your inbox and reply back to us.

We will then reply you right away of course.

We are sorry for the inconvenience.

We wish you a nice day.

Best regards
Team easy camp
Per

Rated 1 out of 5 stars

Absolute waste of money

Bought what we thought was the perfect tent for us… Palmdale 800 lux. On our first camp of the season… we had mild rain for two nights and encountered a leaky seam which gave us a puddle in the tent. The third party company we bought the tent through were fabulous and contacted easycamp on our behalf. We were sent some seam sealant and a £170 easycamp voucher which were we’re delighted with (despite there being nothing in stock on easycamp website so can’t actually spend the voucher!). The second camp of the season… the tent has been binned half way through our trip. Absolutely useless. With slightly more rain this time… it also rained inside the tent! We had to sit inside the bedroom pods as this was the only place we weren’t getting wet. We encountered two split poles with some windy weather… we’re experienced campers and yet to ever experience a split pole so not sure if it was just flimsy poles or bad luck. The tent has done a grand total of 7 nights over two trips. Really disappointed and would not buy from them again.

19 August 2024
Unprompted review
Rated 1 out of 5 stars

Easy Camp Xplore Range Comet 200

One night of rain and the tent was full of water puddles. Used it for a total of 4 nights. Zip broke on day 2. Nice and compact but wouldn't recommend unless you know there are clear skies. Wipe the outside and it seeps through.

15 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look