Outpost Workshop Reviews 

478
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting that items like branding irons and stamps are well-made, robust, and produce precise, crisp results. Many people are delighted with how accurately their designs and logos are reproduced, often exceeding expectations. The service is also frequently highlighted as brilliant, with efficient turnaround times and helpful advice contributing to a positive overall experience. However, some customers also noted significant issues with order processing and communication. Several people experienced considerable delays in receiving their products, with some reporting no response after placing an order and issues with products not being delivered after payment. This lack of communication and extended waiting times led to disappointment and uncertainty for a number of reviewers.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, durability, and precise... See more

Quality

People report positive experiences with quality, highlighting that products like specialist branding blocks... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with some experiencing significant... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and brilliant service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After reading all the positive reviews I went with Outpost because I loved the look of the work and we try support other small business owners when we can. Unfortunately we had some delay with our or... See more

Rated 5 out of 5 stars

Absolutely brilliant!! This is the second branding iron I’ve had done, but this time - I went for the electric version which is so much easier and the results are more consistent. My new design came o... See more

Rated 5 out of 5 stars

The custom cut branding set and the stock letter and number set are made very nicely and packaged very well. I am extremely pleased with the results so far. I was surprised to see they are made of bra... See more

Rated 5 out of 5 stars

My father ordered a custom branding iron to use with some of his woodwork and he was VERY impressed. The quality was fantastic and the result was exactly what my father was hoping for. He said it is s... See more


Company details

  1. Manufacturing Service

Written by the company

Outpost Workshop is a small workshop in Liverpool, England specialising in brass stamps and branding irons for leatherworkers and woodworkers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

478 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(478)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

My order was slightly delayed and I was advised of this in good time. The delay was minimal, which I have no issue with. It's good to see companies like this have a backlog and are busy :-)
When my product arrived, it exceeded my expectations and I am so happy with it!

13 May 2024
Rated 5 out of 5 stars

Stamp

I had a question before ordering which was answered quickly. They could work with the image I offered. Turn around was reasonable and it was delivered in good condition. The stamp is crisp and clean.

14 May 2024
Rated 5 out of 5 stars

Custom made wood branding iron

The communication with the seller was super fast and answered all my questions.
The branding iron turned out to be way better than I was expected.
Very high quality work and I highly recommend Mike's business to anyone who needs a quality branding iron.

9 May 2024
Rated 5 out of 5 stars

Lovely business owner

Lovely business owner. I sent the wrong picture for my logo and michael was happy to send out a new one at no cost. Great communication will come back in the future thankyou.

9 May 2024
Rated 5 out of 5 stars

Above and beyond service

Above and beyond service. The communication and support in the buying process as well as what machinery would be best to go with the stamp letters, was exemplary. The product was beautifully packaged for delivery, and presented in a box which looked stunning. I highly recommend doing business with Outpost Workshop, in particular Mike.

16 April 2024
Rated 5 out of 5 stars

Great product

It’s the second time I’ve used this company and they always deliver a quality product. Communication was excellent and the price was very competitive.

12 April 2024
Rated 5 out of 5 stars

Excellent product, excellent service

I'm really pleased with my new branding iron expertly crafted with our company logo. I looked at some other suppliers but am so glad that, on recommendation, I opted for this British manufacturer and the communication and service from Mike was excellent. Highly recommended.

12 April 2024
Rated 5 out of 5 stars

Thank you so much for the amazing…

Thank you so much for the amazing quality of product and service. Not only do they produce a product exactly to my specifications but even offered additional guidance to ensure the layout worked within the confines of the machine material and tooling. It is already in use and will as so much production value to my brand.

12 April 2024
Rated 5 out of 5 stars

Branded "EXCELLENT"

The company took time to understand exactly what I wanted, I did not feel pressured to purchase and when I got my design right and ordered, the turnaround was efficient and on time. The price was competitive and the service excellent.... Oh and the product works perfectly!!

12 April 2024
Rated 5 out of 5 stars

First Class Craftsmanship

Product was incredible, you can tell the care and workmanship that went into making it. Bought as a gift, was absolutely blown away. Everything from ordering to delivery was first rate. Will definitely be coming back!

28 March 2024
Unprompted review

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