Ourtime.uk Reviews 

2,102
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, most reviewers were let down by their experience overall. Many customers found the platform a significant waste of money, frequently describing it as overpriced or not providing good value. People often reported high subscription costs and faced considerable difficulties cancelling or deleting their accounts, which often resulted in unexpected charges. Furthermore, reviewers frequently encountered issues with the website's functionality, including poor navigation, profiles not displaying correctly, and updates that made the site unusable. A significant number of people also felt the platform had issues with fake profiles and bots, leading to frustrating interactions and irrelevant 'matches'. Some customers also noted unhelpful customer support with limited communication options.

What people talk about most

Website

People report negative experiences with the website, with many describing it as unsatisfactory and poor... See more

Subscription

Customers consistently note negative experiences with subscription, citing issues such as being charged after... See more

User experience

Users describe negative interactions with user experience, finding it dull, frustrating, and disappointing... See more

Price

Reviewers highlight negative aspects of price, consistently expressing that the service is too expensive and... See more

Payment

Clients share negative opinions on payment, with many reviewers expressing frustration over unexpected... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I forgot my password and try to change it by following their instructions. I received a message that a link was sent to my email to reset a new password. I never received any link. I searched my Spam... See more

Rated 1 out of 5 stars

Absolutely ridiculous dating site. The worst I've ever encountered. The cost to message anyone starts at £20 for 1 week!!! Yes, thats right, 1 WEEK! A 6 month subscription costs over £100. I dont know... See more

Rated 1 out of 5 stars

Would give a 0 rating if I could. The system platform doesn't work. You cannot verify your profile as the system reverts back to the starting point as soon as you try to initiate the verification.... See more

Rated 1 out of 5 stars

Ourtime is a waste of money, the likes you get are mostly generated by BOTS, when you check the search section by recent visitors, the likes you receive from alleged visitors do not appear in any cate... See more


Company details

  1. Dating Service

Written by the company

Our time to love life together. Ourtime is the dating site for singles over 50 looking for new friends, fun activities and someone special to enjoy life with. Create your profile for free, run your search and access a list of like-minded singles who share your interests. Our Passes help you make the most of your dating experience and meet singles at your own pace: enjoy unlimited messaging with the singles you like, try voice and video calls, decide who can contact you, receive our personalised selections of singles who share your passions and interests. Enjoy reduced rates on our Activities and Outings in your area or online and meet new people who share a common interest or who simply want to relax in good company. Download our mobile app or visit www.ourtime.co.uk !


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(2,102)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Where are the genuine partners?

I joined in the hope of finding someone to help kickstart my life after my wonderful wife died from Alzheimers. The first two so-called contacts were so obviously scams that I decided to play along and con THEM rather than them conning me! My profile states that I am seeking women 58 to 75. The first response was a perfect thirty years old beauty (yeh, right, she is ineterested in a 77 yr old) I played along and then got bored. What I do not understand is the fact that here in Trust pilot there are 1966 reviews (most negative) which suggests that there are in fact many genuine people on the site, so why is the experience so bad? It can only be that the site doesn't actually perform as it should. I have responded to several local ladies without a single reply. These women appear to be genuine, so what's going on? Such a shame as if Ourtime only performed all of us genuine subscribers might potentially all meet each other????

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Complete waste of time and money.

Complete waste of time and money.
Payments on Google do no get credited to your account.

Customer service is a complete non entity and useless.

Fake AI PROFILES are everywhere.

DO NOT BOTHER AVOID

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting

Disgusting. I only wanted to join for a few weeks. 2 months later they are still taking £19.99 per week despite my having cancelled my subscription several times and removed my card details. I have now had to contact my bank and cancel my card. My account is now being monitored to stop them taking any further payments. Nobody contacted me back from our time. Absolutely disgusting bunch of crooks. DO NOT SIGN UP!

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Complete waste of time and money…

Complete waste of time and money nothing works 😩 you get no replies from your sent messages ☹️ you put in your maximum distance you want to travel but they take no notice and send you contacts hundreds of miles away and even from across the English Channel 😩 also very difficult to cancel your subscription overall a complete disaster

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. A total rip off. Pay extra for this, pay extra for that. Customer service is non existent. One of the worst things I've ever had the displeasure of joining. Total waste of money

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not join

As a woman, I would not recommend this site at all. You have to spend your time navigating through a plethora of fake profiles, married men and opportunists. In fact,I believe there is only a handful of quality men who are genuinely looking for a long term relationship.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful. Very limited access unless you subscribe and pay over priced fees.
I added filters but they don’t work.
Don’t bother - save your time and money

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish, stay clear

Joined after a link from another site, but didn't commit to any payment. Was getting viewing number and a few likes. No matches. Had an email that someone wanted to contact me, but I had to pay.
My overall view is that it's a load of rubbish.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Out of Time & Patience: Ourtime

First off I wish there was a score of less than 1 as that is what I would have given. So just one example of what I consider to be a terrible service of this organisation (itself part of Match.com which has been receiving very bad reports in the press/television of late). So in relation to women who initiated activities by expressing a 'Like' for me. This has to date totalled 52. However, of these 49 of these have been marked as 'This profile is no longer available - The account has been suspended by our moderators'. One must assume that these are mostly false account (scammers). No sooner do I get a 'Like' than the Account is removed. Very disappointing but also begs the question why they cannot be identified and removed before they become active. Of those 3 remaining 'Likes' two appeared this weekend and I have little doubt they will disappear on Monday when moderators return. I guess to newbies on the site it looks good to have so many of what I would class as 'False Likes'. In my opinion Ourtime have no interest in removing such accounts. In terms of account liaison I find Ourtime fail to address my concerns and again am of the opinion that they are generated through AI bots and give the expected bland blurb.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time , I've paid my subscription and in order for someone to reply to me I have to send a "love note".. !!!!!!!!!! Which costs on top ... This site is a disgrace ... It's like the government trying to squeeze everything you can get out of someone ...thank you for not helping and making me feel worse ...

25 November 2025
Unprompted review
Rated 1 out of 5 stars

The site is a financial con

I have cancelled my monthly subscription today because I have met someone. The site said I still had to pay another 4 months of subscription up to and including March 2026. I didn`sign up for a 4 monthly subscription but for a monthly subscription.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Ourtime Its Not

Used MATCH. com many years ago which was Ok, but this site is really bad. So many fake profiles. Same old profiles come up time after time even though you have " not liked" them many times before. Navigation is poor.
You never really know if your communicating with a real person or a scammer. Avoid this site. Save your money

25 November 2025
Unprompted review
Rated 2 out of 5 stars

The online platform is very rigid not…

The online platform is very rigid not allowing prospective members to go outside tick boxes.
Many of the male members were recovering from previous relationships or widowed and were not good communicators.
There is no filter process for degree of good looks...you get whoever signs up at the time.
Basically, the filters don't count for anything in the search. If you ask for matches within 50 miles you still get people >100 miles away.
It's Russian roulette on steroids.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately most of the responses and profiles are AI

I recommend staying away from Ourtime unless you like getting catfished, conned out of money and overcharged. OurTime is dinosaur in the age of J4Elit.com
which is much cheaper and there is a lot more authenticity and flexibility there. Another big problem with OurTime is that when your authorize one transaction they charge you for two or three. When you try to dispute these charges there is no live person to talk to. Their customer service seems to consist only of bots and they are not helpful at all. Everything is done and organized in the optimal way to fleece you of your hard-earned money.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Restrict you to delete, fake accounts & GDPR breach.

I joined Our Time (a sister company of Match.com) & was appalled to see the number of fake accounts, especially AI accounts (not so difficult to fathom once you ask a completely random question). I decided the site was not for me & chose to delete my account in the manner they requested.

It transpires that despite three attempts, my account has not been deleted & in breach of GDPR, Our Time continue to solicit business using my data & images. I have now suspended my account as Our Time refuse to delete it. Avoid using Our Time or Match. Don't get fleeced by these chancers.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

This is a repeat of other dating sites…

This is a repeat of other dating sites so basically I am paying more than one fee for replica sites that just have a different name.
Most men on the site don't bother to fill in their profiles and some don't even put a photo on. ( as if you are going to date someone who won't even show themselves ! )
If you message anyone it is very very rare that you will get a reply...it is almost as though the posts are bogus or AI generated.
All in all it is a very expensive, dissapointing waste of time and money.
I have come to the conclusion that it is nearly impossible to meet genuine local people on any of these sites.
I have joined 3 now and they are all the same.
Do extensive checks before paying , I wish i had !

17 November 2025
Unprompted review

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