I ordered sunglasses and had to return them. While I did eventually receive a full refund, it required weeks of follow-up, multiple emails, and providing detailed proof of return (tracking receipt... See more
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Via Nazario Sauro 11B, 13900, Biella, Italy
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Replied to 76% of negative reviews
Typically takes over 1 month to reply
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I've received my Maui Jim sunglasses in one week! I've saved 70$ on regular price in store. Honestly, I was a bit nervous because a didn't know that online store, but now I'm convinced that all the brands are original ones, brand new and in perfect condition. I highly recommend Otticanet!

Reply from Otticanet
I received the glasses that I ordered all the way from IT to Saudi Arabia safely. Eventho it took some time to arrived but it was expected due to the long distance delivery. Received the item in very good condition. They really followed the prescription I provide perfectly and the most important is, it was an original glasses I can tell.
Kuddos to the customer service personnel named Arianna to keep on replying the emails I sent and answered all of the questions I asked.

Reply from Otticanet
Bought a pair which I ended up returning, however the customer service I received was beyond exceptional. I have been assisted throughout the entire procedure and was refunded right when the package was delivered to their address. Thank you Otticanet! I will definitely shop with you in the future.

Reply from Otticanet
Very good, but I think the quality of the glasses is a bit poor ( carrera sunglasses )
*The other brands I don't know about, I'm just passing on my own experience*
Thank you for my stunning Oliver Peoples sunglasses, amazing price for me in the UK, excellent customer service my order was bespoke and not in stock but was advised of timescales immediately upon purchase and saved about £100. Will return when I need some new sunglasses
I recommend Otticanet. They offer designer glasses at a lesser price than most brick and mortar stores. The quality of their work in getting your prescription right is high. I ordered Tom Ford glasses and even though there was a delay in getting them, Otticanet was great about communication with me to keep me in the loop. My glasses arrived super fast from Italy once they were complete. I got these glasses at a much better price than what was quoted to me by other stores. A good experience all around!
all perfect! I am very happy, the treatment and attention were great and very fast. Perfect packaging and very fast shipping! I will buy again! thank you!
I bought a set of clip-on lenses for a pair of Oliver Peoples 'Gregory Peck' frames from Otticanet.com.
When they arrived, I tried them on my frames and realised that I had bought the wrong size.
I emailed Otticanet and explained the situation and they immediately offered an exchange or refund. All I had to do was send the incorrect lenses back to them. Which I did.
The staff at Otticanet were wonderful to deal with. They kept me informed every step of the way. The replacement lenses were on back-order and they emailed me to let me know of this and I was soon contacted by them once the replacements were shipped out to me.
After a recent string of poor customer service from other companies online, it was refreshing to receive such wonderful service from Otticanet. Particular kudos to Alessandra, Arianna, Alessia and Marianovella. Their stellar customer service would indicate that Otticanet prides itself on delivering a high standard of service to its customers.
I was very impressed and greatly appreciated their work.
And the new lenses look great!
Thanks again!

Reply from Otticanet
The sunglasses were shipped very fast and arrived in two days since the payment was made. The price is very competitive.

Reply from Otticanet
I ordered June 17th and still my shipment is not delivered Nd still on hold

Reply from Otticanet
I returned my order (OT-7979761) a few weeks back and it was received by their warehouse on June 7,2024. I am yet to receive a refund, even thought it has been more than 6 business days since they recieved it (their policy states refunds are processed by 6 business days).

Reply from Otticanet
Alessandra and the team at Otticanet went above and beyond to make sure I received my new sunglasses before setting off on holidays. I explained my situation to them and they responded positively, to which I am grateful.

Reply from Otticanet
I couldn't find my desired sunglasses anywhere but Otticanet. They processed my prescription and shipped the frame and lenses within 48 hours, and I got it 24 hours later.
I would definitely recommend it.

Reply from Otticanet
Absolutely amazing! I was initially on the fence about using Otticanet to buy a pair of ysl sunglasses that were on my wishlist... this site well exceeded my expectations! I placed my order on June 3rd and they arrived by the morning of June 5th. As for the glasses, they are in perfect condition, authenticated, and just what I was looking for.

Reply from Otticanet
Just great, got my items 2 days after, perfect on time for my wife bday. Thx a lot

Reply from Otticanet
So far so good just ordered May 5th... will leave official review when I receive the sunglasses.... It's The 10th these guys are pretty quick, and they look pretty official. Just doesn't have the logo imprinton the frames, however idk if they come like that( Like my blue 'Virgil' Offwhite Sunglasses) But Thank you
Otticanet. These look good.

Reply from Otticanet
I am very satisfied with this company. Quality goods, professional attitude, speed of delivery, excellent communication with customers, kind and attentive attitude. If you are looking for quality sunglasses - this is the company. I strongly recommend!

Reply from Otticanet
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