Otticanet Reviews 19,450

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the staff's helpfulness, friendliness, and quick responses to inquiries. Many people are pleased with the authenticity and quality of the products, often noting that items are exactly as described and come with certificates of authenticity. Reviewers also appreciate the competitive pricing, with some finding products significantly cheaper than on other sites or local stores, and the inclusion of import duties and taxes, preventing unexpected charges. However, some people were dissatisfied with delivery times, experiencing delays due to customs clearance or extended shipping periods, and a few noted issues with packaging quality. Additionally, some customers were unhappy with the lack of clarity regarding import taxes and VAT on certain country-specific websites, leading to unexpected additional costs upon delivery.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with the... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast shipping times, some... See more

Customer service

Customers had positive experiences with customer service, often describing the staff as helpful, friendly,... See more

Order

Consumers find order to be a positive experience, with many expressing satisfaction and a willingness to... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers praising the competitive pricing, often... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered sunglasses and had to return them. While I did eventually receive a full refund, it required weeks of follow-up, multiple emails, and providing detailed proof of return (tracking receipt... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Otticanet. I ordered a pair of Garrett Leight Ace Sun sunglasses from the UK and received them just three days after placing my order. The sunglasses were exactly as describe... See more

Company replied

Rated 5 out of 5 stars

I have recently received my spectacle frames ordered from Otticanet. My frames were delivered on time and as expected. Excellent quality and very much looking forward to wearing my new frames. Would c... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of Sunglasses from Otticanet online. There was a 13% Black Friday discount which I forgot to add-on before completing my order. So basically I bought it Full Price. I wrote them an em... See more

Company replied


Company details

  1. Sunglasses Store
  2. Fashion Accessories Store
  3. Glasses Store

About Otticanet

Written by the company

WHY OTTICANET

Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!

OTTICANET IS YOUR CHOICE!

Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!

FAST DELIVERY

We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.

SATISFACTION IS GUARANTEED

Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479

Contact info

4.0

Great

TrustScore 4 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(19,450)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As expected!

I've received my Maui Jim sunglasses in one week! I've saved 70$ on regular price in store. Honestly, I was a bit nervous because a didn't know that online store, but now I'm convinced that all the brands are original ones, brand new and in perfect condition. I highly recommend Otticanet!

15 August 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Frederic,
thank you for your review. It perfectly sums up our main goals: good prices, genuine products, fast shipments and happy customers.
We hope to meet you soon again.

Yours
Otticanet

Rated 5 out of 5 stars

Happy with my purchase

I received the glasses that I ordered all the way from IT to Saudi Arabia safely. Eventho it took some time to arrived but it was expected due to the long distance delivery. Received the item in very good condition. They really followed the prescription I provide perfectly and the most important is, it was an original glasses I can tell.
Kuddos to the customer service personnel named Arianna to keep on replying the emails I sent and answered all of the questions I asked.

7 August 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Norizah Hazirah,
thank you! We are happy to read your feedback.

We are really glad when we can satisfy our customers with our services and authentic products.

We hope to meet you again soon.
Kind regards
Otticanet

Rated 5 out of 5 stars

Amazing service

Bought a pair which I ended up returning, however the customer service I received was beyond exceptional. I have been assisted throughout the entire procedure and was refunded right when the package was delivered to their address. Thank you Otticanet! I will definitely shop with you in the future.

27 July 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Anas,
thank you so much for your feedback.

We are really happy if we can satisfy our Customers with our service, even if it means to return a product.

We hope to meet you soon again.

Yours
Otticanet

Rated 3 out of 5 stars

read the full review

Very good, but I think the quality of the glasses is a bit poor ( carrera sunglasses )

*The other brands I don't know about, I'm just passing on my own experience*

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for my stunning Oliver…

Thank you for my stunning Oliver Peoples sunglasses, amazing price for me in the UK, excellent customer service my order was bespoke and not in stock but was advised of timescales immediately upon purchase and saved about £100. Will return when I need some new sunglasses

27 June 2024
Unprompted review
Rated 5 out of 5 stars

I recommend Otticanet

I recommend Otticanet. They offer designer glasses at a lesser price than most brick and mortar stores. The quality of their work in getting your prescription right is high. I ordered Tom Ford glasses and even though there was a delay in getting them, Otticanet was great about communication with me to keep me in the loop. My glasses arrived super fast from Italy once they were complete. I got these glasses at a much better price than what was quoted to me by other stores. A good experience all around!

19 July 2024
Unprompted review
Rated 5 out of 5 stars

all perfect

all perfect! I am very happy, the treatment and attention were great and very fast. Perfect packaging and very fast shipping! I will buy again! thank you!

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service from Otticanet!

I bought a set of clip-on lenses for a pair of Oliver Peoples 'Gregory Peck' frames from Otticanet.com.
When they arrived, I tried them on my frames and realised that I had bought the wrong size.
I emailed Otticanet and explained the situation and they immediately offered an exchange or refund. All I had to do was send the incorrect lenses back to them. Which I did.
The staff at Otticanet were wonderful to deal with. They kept me informed every step of the way. The replacement lenses were on back-order and they emailed me to let me know of this and I was soon contacted by them once the replacements were shipped out to me.
After a recent string of poor customer service from other companies online, it was refreshing to receive such wonderful service from Otticanet. Particular kudos to Alessandra, Arianna, Alessia and Marianovella. Their stellar customer service would indicate that Otticanet prides itself on delivering a high standard of service to its customers.
I was very impressed and greatly appreciated their work.
And the new lenses look great!
Thanks again!

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Love my sunnies

Love my sunnies, love this store the 5th pair I brought from here.

17 June 2024
Otticanet logo

Reply from Otticanet

Hello Keira,

thank you so much for being a loyal customer.

We are happy to hear that you love your new sunglasses and we will wait for your next orders.

Yours
Otticanet

Rated 5 out of 5 stars

The sunglasses were shipped very fast…

The sunglasses were shipped very fast and arrived in two days since the payment was made. The price is very competitive.

17 June 2024
Otticanet logo

Reply from Otticanet

Hello Sergey,
thanks for sharing your experience with us.

We are happy to know that you appreciate our fast shipping service and our our special prices.

See you next time!
Yours
Otticanet

Rated 1 out of 5 stars

I ordered June 17th and still my…

I ordered June 17th and still my shipment is not delivered Nd still on hold

17 June 2024
Otticanet logo

Reply from Otticanet

Hello Ahmed Abdulrahman,

we are sorry to read your review.

We checked your order and your shipment has been delayed in your country Customs for clearance controls.

We immediately contacted the courier in order to urge the delivery and few days later they delivered your package.

We remain at your disposal.

Kind regards
Otticanet

Rated 1 out of 5 stars

Still waiting on refund

I returned my order (OT-7979761) a few weeks back and it was received by their warehouse on June 7,2024. I am yet to receive a refund, even thought it has been more than 6 business days since they recieved it (their policy states refunds are processed by 6 business days).

19 June 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Mansukh,

according to our return policy, returns are processed within six (6) business days from the delivery of the returned parcel.

In your case, we have never received your package back. So we contacted you and you confirmed that you had never returned your glasses.

Kind regards
Otticanet

Rated 5 out of 5 stars

Exceptional customer service

Alessandra and the team at Otticanet went above and beyond to make sure I received my new sunglasses before setting off on holidays. I explained my situation to them and they responded positively, to which I am grateful.

14 June 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Darren,
thank you for your review.

It is very important for us to know that our customers appreciate our service and our fast shipping.
We always try to do our best!

We hope to meet you again on Otticanet.

Kind regards
Otticanet

Rated 5 out of 5 stars

Fast delivery and decent prices

I couldn't find my desired sunglasses anywhere but Otticanet. They processed my prescription and shipped the frame and lenses within 48 hours, and I got it 24 hours later.
I would definitely recommend it.

6 June 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Ahmed Rekik,
thanks for sharing your experience with us.
We are happy to know that you appreciate our fast shipping and our genuine products.

We hope to meet you again soon.
Kind regards
Otticanet

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! I was initially on the fence about using Otticanet to buy a pair of ysl sunglasses that were on my wishlist... this site well exceeded my expectations! I placed my order on June 3rd and they arrived by the morning of June 5th. As for the glasses, they are in perfect condition, authenticated, and just what I was looking for.

5 June 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Janelle Thomas,
thank you for your review.
All our products are 100% genuine and we use the fastest shipping services to reach our Customers all over the world.
We are really happy when we can satisfy our Customers with our services and products.
See you next time!
Yours
Otticanet

Rated 1 out of 5 stars

Horrible

Horrible !
Just horrible !

8 May 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello,
we do not know what your derogatory words refer to.
In order to help you please provide your order details or contact us to support@otticanet.com.

At your disposal.

Kind regards.
Otticanet

Rated 5 out of 5 stars

Just great shop

Just great, got my items 2 days after, perfect on time for my wife bday. Thx a lot

17 April 2024
Otticanet logo

Reply from Otticanet

Hello Philip,
thanks for your feedback.

We are happy to know that you appreciate our fast shipping.

We hope to meet you soon again.

Kind regards
Otticanet

Rated 5 out of 5 stars

So far so good just ordered May 5th..

So far so good just ordered May 5th... will leave official review when I receive the sunglasses.... It's The 10th these guys are pretty quick, and they look pretty official. Just doesn't have the logo imprinton the frames, however idk if they come like that( Like my blue 'Virgil' Offwhite Sunglasses) But Thank you
Otticanet. These look good.

4 May 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello,
thank for your review.

All our products are 100% authentic and we use the fastest shipping services to reach our customers all over the world.
Please note that we order all our glasses to the official manufacturers and we ship them as they come.

We hope to meet you soon on Otticanet.

Kind regards
Otticanet

Rated 5 out of 5 stars

I am very satisfied with this company

I am very satisfied with this company. Quality goods, professional attitude, speed of delivery, excellent communication with customers, kind and attentive attitude. If you are looking for quality sunglasses - this is the company. I strongly recommend!

1 May 2024
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Magdalena,
thank you so much for your feedback.

We are really glad when we can satisfy our customers with our authentic products, fast shipping and services.

We hope to meet you again on Otticanet.

Kind regards
Otticanet

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