Full lines of professional hair dye products available with the best price compared to many other stores online! Retail purchase available, many other online sellers only accept trade accounts. Speed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I discovered OTB hair researching on Internet, looking for hair professional products. Since then, I became a loyal customer. Competitive prices, always less than other stores. Original products well... See more
Arrived quickly ,well packaged ,good price.I was advised by my hairdresser to use this as my lowlights weren't lasting . Love these products, you only need small amount ,smells lovely, hair in... See more
OTB are a fantastic company. There website is easy to navigate. The prices are more than reasonable. They give you free gifts when ordering over certain amounts. Delivery is always fast and efficient.... See more
Company details
Written by the company
OTB Hair & Beauty
Contact info
Unit 9, The Arena, Mollison Avenue, Enfield, EN3 7NL, London, United Kingdom
- info@otbhair.com
- www.otbhair.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Easy to order
Easy to order, good communication, arrived on time. Great price! What more could you want!
Would recommend and use again.
26 May 2026
Product was good
Product was good, but customer service is awful, no replies, nothing at all
10 June 2026
Reply from OTB Hair
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.
We have reviewed our records but have been unable to locate any correspondence from you regarding this matter. To help us investigate and resolve your concerns as quickly as possible, could you please forward any previous emails to info@otbhair.com?
Customer satisfaction is very important to us, and we are committed to finding a prompt resolution. We look forward to hearing from you.
OTB Hair & Beauty Team
Happy with delivery and not long to…
Happy with delivery and not long to wait for parcel to arrive
9 June 2026
Fast efficient service
Fast efficient service, good availability, reasonable prices and well packed
9 June 2026
Happy with purchases
Happy with purchases which were a very good price plus delivery was free. Delivered promptly.
8 June 2026
Despite missing,out the offer code
Despite missing,out the offer code, was given a refund for the difference,much appreciated
Will obviously be using OTBnin the future.
8 June 2026
I've been ordering l'oreal inoa nr 10…
I've been ordering l'oreal inoa nr 10 from them for a while now and it's all good. No issues.
2 June 2026
Great products
26 May 2026
Amazing service and I have saved so…
Amazing service and I have saved so much money. So grateful to have found this site
26 May 2026
I always have a good experience buying…
I always have a good experience buying in OTB hair online shop. They have unbeatable offers.
26 May 2026
Good price for the product and quick…
Good price for the product and quick dispatch. Item delivered but left outside in the rain and not discovered until someone came to my door to deliver a letter! Conclusion, product great, delivery company rubbish. No note left to say parcel had been delivered. Btw we were at home on the day of delivery!
1 June 2026
Reply from OTB Hair
Dear Maria,
We're sorry to hear your products arrived damaged. Unfortunately, we were unable to locate your case in our system.
Could you please contact info@otbhair.com. Our customer service team will be happy to review the issue and assist you further.
Thank you for your feedback.
Kind regards,
HWS Beauty Team
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