3 years ago my wife gave me a star for my 80 years birthday. To me I have never received such a personal gift. Now my grand child have his 4 years birthday and I will give him the same joy. Maybe he n... See more
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Review summary
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This is my second time ordering from OSR.org and I'm really happy with it! It's such a unique gift idea that people actually remember and appreciate. The quality is excellent - everything arriv... See more
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The idea behind OSR is genuinely special. Naming a star for someone you love creates a very personal, symbolic and romantic experience, and that was exactly why I chose the Star Gift for my wife. It... See more
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I really enjoyed the whole experience of naming my own star. The process was simple and fun, and it makes for a very unique and meaningful gift. The customer service was also very helpful and responsi... See more
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Company details
Written by the company
★ Online Star Register (OSR) is a unique and innovative company that offers the opportunity to give the most original gift in the universe: naming a star in the night sky. ★ It is founded with the vision of creating memorable and personal gifts. Naming a star can be done for a special occasion such as a birthday, anniversary, wedding, or in memory of someone special. Registering is accessible online, making it possible for anyone to name a star from anywhere. Each star registration comes with a personalized star certificate and access to the OSR Star Page. The Star Page offers an experience where users can view their star online and share it with friends and family. Additionally, OSR provides free access to the One Million Stars browser app and the OSR Star Finder mobile app. This allows customers to easily locate their named star in the night sky using augmented reality technology. With a focus on creating emotional and lasting experiences, Online Star Register has become a trusted name for personalized gifts that inspire and connect. The company’s commitment to customer satisfaction, combined with its innovative use of technology, has helped OSR reach star enthusiasts worldwide.
Contact info
Netherlands
- www.osr.org
4.6
Excellent
196 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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I bought a box of the most expensive…
I bought a box of the most expensive kit from your company. More than $100 . To honor my son who passed away. I received the order late. But the worst is the quality delivered. The box all crumpled and torn without any care to pack the products inside are cardboard and everything crumpled and torn. A crap service. The map that was supposed to be framed came crumpled. You do a rubbish job! They play with people's emotions and with that they make money but with a terrible quality of service. I do not indicate. I don't buy and do and I will make a point of taking down your sales. Because paying for something expensive and receiving this work that even a child would do better. TERRIBLE , horrable company.
12 July 2022
Unprompted review
Reply from OSR
We are truly sorry to read about your experience, and we want to sincerely apologize for the condition in which your order arrived.
We also want to express our condolences for your loss. We understand that this order had a deeply personal meaning for you, and we are very sorry that the product and packaging did not meet expectations, especially in such an important context.
This is not the level of care or quality we aim to provide. What you describe regarding the damaged packaging and crumpled contents is unacceptable, and we take this very seriously. We will be reviewing this immediately with our fulfillment and shipping partners to understand how this could have happened.
We would like the opportunity to make this right for you. Please contact our customer service team with your order details so we can arrange an appropriate resolution as quickly as possible.
Again, we are truly sorry for the distress this has caused you, and we appreciate you bringing it to our attention.
Osr is telling truth to what they give…
Osr is telling truth to what they give you and what you recieve, despite negative reviews people who want to give a gift as novelty and put their occasions and memories linked to a real star know exactly what they get. And they get it in the best quality and support! Just you need to know you are not buying a real star but you are linking your memories to a star coordinate as a symbolic meaning which worths a lot.
29 June 2022
Unprompted review
I have very bad experience with OSR…
I have very bad experience with OSR service, I had ordered the product on 7th of Feb and till now i am waiting for the gift to be delivered, As per policy gift should take near about 10 to 15 days max to deliver. Now i think this OSR is fake. I will Recommend do not buy any product from OSR and there are plenty more Genuine options you will get for online star registration.
22 March 2022
Unprompted review
Reply from OSR
Dear Sachin,
We are very sorry to hear about your experience and completely understand your frustration regarding the delay in delivery.
This is not the service standard we aim to provide, especially when clear delivery time expectations were set. We would like to sincerely apologize for the inconvenience and uncertainty this has caused you.
We would appreciate the opportunity to look into your order and clarify exactly what has happened. Please contact our customer service team with your order details so we can investigate the status of your shipment and provide you with a clear resolution as quickly as possible.
We are also sorry to hear that you feel disappointed in our service. Your feedback is taken seriously and will be reviewed internally to improve our communication and delivery process.
Kind regards,
I ordered the gift package
I ordered the gift package, meaning I got everything via Email but also in the mail. The email arrived instantly. Super high quality stuff, too. Since I ordered during new years and holidays, it took a bit longer than 2-3 days for my package to arrive, but 4-5 days isn't a long wait, and if you order on a Monday, I'm sure you'll get it before Thursday the same week.
Everything was perfect. Great, meaningful gift for my girlfriend, will buy from here again for sure!
5 January 2021
Unprompted review
EXTREMELY HAPPY WITH SERVICE
EXTREMELY HAPPY WITH SERVICE , order was on time and Star is legit . Can’t wait to give it as gift !
Thanks so much
24 April 2020
Unprompted review
Best Jewelleries
29 February 2020
Unprompted review
Its been now around 2 months and i did…
Its been now around 2 months and i did not receive the package , they told it will be delieverd in 10-15 days , they did not even provide tracking code for the same , they offer free delivery buts its a scam , they charge $20 more and told you delivery will be free , but there is no point of paying more if i did not receive , PLEASE NEVER PURCHASE
26 April 2019
Unprompted review
Package Late, Damaged and they want more money
If you had a poor experience and are international file a complaint with econsumer . org***
I ordered a gift pack, it arrived late, and completely bent. I reached out and asked for a replacement to be overnighted. Their ultimate solution was that I pay $50 to have another package overnighted (but with two day delivery), OR that they downgrade my package and give me $20 bucks back for ruining a Christmas gift, OR they revoke the registration completely and delete the star information and refund me. No--"OMG we're so sorry, we can't send you the package in time, but we'll refund your money and keep your registration open because you've purchased 6 stars over the years and we screwed up".Nope, they are GRINCHES and want to keep my money, have me pay more, or take the star away because of THEIR BUSINESS PRACTICES. They lost a long-term customer. I suggest if you want to do business with a company who actually cares about quality products and customers--you go elsewhere--there are TONS of 'star registries' online.
21 December 2017
Unprompted review
SCAM
I placed an order on 12/27/16, the money was taken from my account on 12/29/16 & have not received the product to date. I have emailed, I have called to the Netherlands no less (which I received a recording with no option to speak to someone). I believe this is a SCAM!!!!! Do not use this company.
13 January 2017
Unprompted review
Fast delivery & great service! ... My girlfriend loved it!! :D
I first had some doubts about this.. there were some reviews claiming not to receive anything when they paid for the product.
But i had no problems what so ever :) i received it in 4 days, with everything there. I couldnt find the star sticker.. then i mailed the customer service, got an answer within a day, and i turned out i already had it, i just couldn't find it :D
ps. my girlfriend absolutely loved it!
+ trustworthy
29 April 2016
Unprompted review
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