OSR Reviews 

196
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly meaningful and unique product ideas, noting that the online platform makes ordering simple and very intuitive. Consumers are also extremely impressed by the attentive and responsive support team, which provides thorough and helpful assistance whenever needed. Reviewers truly enjoy the beautiful presentation of the packages, making the whole purchasing process feel exceptionally special. However, some customers also noted experiencing unexpected shipping delays or international postal issues with their deliveries. Despite these occasional delivery hiccups, people found that customer care staff readily stepped in to assist them.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing it as a deeply personal and meaningful gift that... See more

Customer service

Users describe positive interactions with customer service, frequently praising the team for being... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service, with some experiencing delays while others... See more

Service

Customers had positive experiences with service, frequently highlighting the professional, fast, and... See more

User experience

People report positive experiences with user experience, highlighting the website as very easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

3 years ago my wife gave me a star for my 80 years birthday. To me I have never received such a personal gift. Now my grand child have his 4 years birthday and I will give him the same joy. Maybe he n... See more

Company replied

Rated 5 out of 5 stars

This is my second time ordering from OSR.org and I'm really happy with it! It's such a unique gift idea that people actually remember and appreciate. The quality is excellent - everything arriv... See more

Company replied

Rated 5 out of 5 stars

The idea behind OSR is genuinely special. Naming a star for someone you love creates a very personal, symbolic and romantic experience, and that was exactly why I chose the Star Gift for my wife. It... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed the whole experience of naming my own star. The process was simple and fun, and it makes for a very unique and meaningful gift. The customer service was also very helpful and responsi... See more

Company replied


Company details

  1. Gift Shop

Written by the company

★ Online Star Register (OSR) is a unique and innovative company that offers the opportunity to give the most original gift in the universe: naming a star in the night sky. ★ It is founded with the vision of creating memorable and personal gifts. Naming a star can be done for a special occasion such as a birthday, anniversary, wedding, or in memory of someone special. Registering is accessible online, making it possible for anyone to name a star from anywhere. Each star registration comes with a personalized star certificate and access to the OSR Star Page. The Star Page offers an experience where users can view their star online and share it with friends and family. Additionally, OSR provides free access to the One Million Stars browser app and the OSR Star Finder mobile app. This allows customers to easily locate their named star in the night sky using augmented reality technology. With a focus on creating emotional and lasting experiences, Online Star Register has become a trusted name for personalized gifts that inspire and connect. The company’s commitment to customer satisfaction, combined with its innovative use of technology, has helped OSR reach star enthusiasts worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(196)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible

Wow, I gave this to my husband and he couldn't imagine how it was possible to name a star, now we've got our own star forever, this is very special, you can also choose the color of the star and the constellation, I've picked the premium one and it's beautiful, the team it's also very helpful, thanks very much OSR.

26 August 2025
Unprompted review
OSR logo

Reply from OSR

Hey Alexis! We loved to read this and are very pleased to hear all this! 🤩 Thank you so much for your 5-star rating.

Rated 5 out of 5 stars

Love it soo much

Love it soo much

15 August 2025
Unprompted review
OSR logo

Reply from OSR

Hey Mohammed. Thank you for your wonderful feedback, we really value your support!

Rated 5 out of 5 stars

I Would recommend

I ordered the physical package. I got it on time and it looked awesome. I was very happy with the product. I did make a error in the name and the type of star however, and i was afraid I couldnt change it anymore. On e-mailing the company, they responded immediately and assured me that they would change the name and the star and send a new package. I am VERY happy with their costumer service. I would highly recommend!

3 July 2025
Unprompted review
OSR logo

Reply from OSR

Hi Robin! Thank you for the amazing review! We're so glad everything turned out right and that you’re happy with your star. Your kind words made our day! ✨ Kind regards, Sarah

Rated 1 out of 5 stars

Iam so absinthe because until know I…

Iam so absinthe because until know I didn’t receive my order and they are asking me to choose another delivery!! I want my order know!

10 July 2025
Unprompted review
OSR logo

Reply from OSR

HI Miriam, I am sorry to see the 1 star rating. I have sent you an email, hopefully we will come to a solution!

Warm regards, Sarah

Rated 1 out of 5 stars

Why aren't they responding

Why aren't they responding? Why hasn't my package arrived? Are they going to rob me?

15 May 2025
Unprompted review
OSR logo

Reply from OSR

Hi Felippe. I am sorry to hear about your experience!

I want to solve this as soon as possible for you and I have sent you an email!

Kind regards, Sarah

Rated 5 out of 5 stars

It is the best gift I ever had

It is the best gift I ever had. Very original, special and unique. You can see that there is a lot of love and effort in it.

With love B.

24 May 2025
Unprompted review
OSR logo

Reply from OSR

How lovely to hear this! Thank you so much for your 5-star review. 🤩

Rated 5 out of 5 stars

I had a great experience with OSR

I had a great experience with OSR. The website is easy to use, and the whole process of naming a star was quick and smooth. The certificate and star map look beautiful, a unique and thoughtful gift! Highly recommended!

10 April 2025
Unprompted review
OSR logo

Reply from OSR

Thank you so much for your kind words, Esmee. We really appreciate you taking the time out to share your experience with us!

Rated 5 out of 5 stars

professional company with a lot of…

professional company with a lot of knowledge and experience. very customer oriented and do a lot for a magical experience

7 March 2025
Unprompted review
OSR logo

Reply from OSR

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

What a wonderful gift!

I named a star for my son's first birthday. The present is fully personalized and features beautiful gold foil on every document. I had the certificate framed and hung it up in my son's room. The customer service was incredibly prompt and friendly. I can't wait to give this gift to our next child!

11 April 2025
Unprompted review
OSR logo

Reply from OSR

What amazing to hear! Thank you for your kind words.

Rated 5 out of 5 stars

Quick, easy and beautiful

The order process is quick and easy and the gold accents on the gifts very pretty. I love the star shaped crystals which I've also ordered, I can't wait to present them to the recipient!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much!

I wanted to buy a star for a 50th birthday. Delivery time was a little bit overdue, which is normal. I just do not understand why people complain so much. I still received my star in time!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Shipping delays but they sent it 3 times for free

My experience with them was amazing. My product was not getting delivered I think due to some shipping problem. The customer service quickly responded to me and they shipped item for free 3 times. Finally I received the star certificate. I will definitely buy again and recommend them to others

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Best possible experience

I recently purchased a Star Gift from OSR as a special present, and I couldn’t be happier with the experience!
From start to finish, everything has been nothing short of amazing. ✨

The process of naming a star was simple yet meaningful, and the gift itself was beautifully presented.
It’s clear that a lot of care and attention to detail goes into every aspect of their work.

What truly stood out to me, though, was the outstanding customer service.
I made a small mistake in the star’s name and only realized it after the gift had been sent! I reached out to OSR, hoping they could help, and not only did they respond quickly, but the team went above and beyond to correct the name both online and in the documents. To my surprise and delight, they even arranged a new shipment at no extra cost - all just in time for Christmas!
Their kindness, professionalism, and dedication to ensuring the best possible experience are truly unmatched.
I can wholeheartedly recommend OSR to anyone looking for a thoughtful, unique, and memorable gift. They have my highest recommendation!

Thank you, OSR, for making this gift perfect!
You’ve made both the experience and the holidays extra magical this year! ✨

12 December 2024
Unprompted review
Rated 5 out of 5 stars

A perfect gift for any person

A perfect gift for any person. The site is simple to understand and offers various purchasing options. I was hesitant at first but as soon as I saw the package and contents I immediately knew I had done well. I recommend it to everyone for an excellent result.
PS: Customer service is super efficient

12 December 2024
Unprompted review
Rated 1 out of 5 stars

They will definitely scam you

They will definitely scam you. I ordered it back in June still haven’t received anything. Whilst emailing with them having one email saying my gift is on the way and after two weeks being able to cancel my order right away?
Do not buy anything from here. 10000% scammers.

6 August 2024
Unprompted review
OSR logo

Reply from OSR

Dear customer,

We are very sorry to read about your experience and understand your frustration regarding the delay and the lack of clarity in communication.

This is not the experience we want any of our customers to have. We take concerns about delivery status and customer support very seriously, and we would like to review your case in detail.

We kindly ask you to contact our customer service team with your order details so we can investigate what has happened with your shipment and provide you with a clear update as soon as possible. If your order is eligible for cancellation or refund, we will of course handle this accordingly.

We also regret the confusion caused by the differing information you received in our emails. That is something we are currently looking into internally to improve consistency and transparency.

We appreciate you bringing this to our attention and we remain committed to resolving the issue.

Rated 5 out of 5 stars

Stellar customer care

I was already 100% satisfied of the purchase I made. I received the paper certificate together with other papers in a very elegant folder, exactly within the time span indicated.
But it's when I needed to contact the customer care that this company literally started shining like a star. They have been super responsive, super gentle and they provided me a service well beyond my expectations. I cannot recommend enough OSR

5 July 2024
Unprompted review

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