Original Grain Reviews 

364
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers had a great experience with this company. Customers consistently praise the unique designs and exceptional craftsmanship of the watches, often highlighting their stunning appearance and high quality. Many people find the products look even better in person, making them cherished additions to collections and perfect gifts. However, some customers also noted issues with customer service, describing experiences of unresponsiveness or difficulty resolving problems. A few other people also felt that order fulfillment could be problematic, with reports of delayed shipments or products arriving damaged. There were also concerns about product durability, with some watches developing issues like broken parts or failing to keep time shortly after purchase.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising its beautiful design, quality... See more

Quality

Reviewers mention positive feedback about quality, often praising the stunning design, durability, and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the quick, professional, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting a smooth and easy... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising quick and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 5 out of 5 stars

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more

Rated 5 out of 5 stars

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more

Rated 5 out of 5 stars

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more


Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contact info

3.9

Great

TrustScore 4 out of 5

364 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(364)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Watch

The watch came super fast and the inscription I wanted on the back of the watch was perfect! Beautiful watch! It’ll look stunning thank you! Perfect anniversary gift.

10 October 2025
Rated 5 out of 5 stars

Unique watch

Shopping on the Original Grain store is a breeze. Wonderful displays of all the different watches, love the "give back" programs, plant a tree, etc... you do above just selling unique watches. Own 3 watches now. Thanks

7 October 2025
Rated 5 out of 5 stars

I now the difference between a timepiece and a watch

You do absolutely everything perfectly from design to after care customer service of purchase 🙌 Thank you so much for your collaboration with Cedella Marley in making something to be cherished an adored! With such craftsmanship I will absolutely be leaving this beautiful timepiece as special reminder to my son on a life changing journey he sent me on over 11 yrs ago..it was perfect timing for me to have being it's my 11 yr Anniversary following The Marley Brothers festivals an tours!! I love seeing Bob's smiling face looking at it several times a day is so easy to do!!! Beyond magnificent work you have accomplished!!! ONE LOVE 💚 💛 ❤️🦁 T

7 October 2025
Rated 1 out of 5 stars

Horrible

Horrible! I got a text after I ordered my 3 rd watch from y’all that I could get sunglasses for 50% off. I walked way from my phone after order and text came in. I came back 8 minutes after time supposedly expired and text yes, but was told basically sorry but not sorry to late. We will have to think twice about ordering anymore watches

6 October 2025
Rated 5 out of 5 stars

Not only did I receive the classiest…

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made you feel like you were their only customer. You’re not a number here it’s like you have become part of a family, a family who believe in top quality watches that express character about the wearer. This isn’t your latest gadget Apple Watch or smart watch. This is getting to the basics of what a watch was meant for. Drawing about to the core purpose of a watch also helps you eliminate distractions that the tech watches create.

8 October 2025
Rated 5 out of 5 stars

Original Grain Watches - Every Timepiece Tells A Story

I would highly recommend Original Grain. They deliver a high quality product and their customer service is excellent. I ordered the Ryman Rugged 44mm Automatic as an Anniversary gift for my husband. The watch is stunning and of exceptional craftsmanship. The handcrafted box the watch came in is beautiful. The process from browsing the website to receiving the watch was smooth and the photos/description were accurate. I know this watch will be a beautiful addition to my husband’s collection.

8 October 2025
Rated 5 out of 5 stars

Got this as a gift for my husband

Got this as a gift for my husband. So many great watches to choose from and checkout was a breeze. Product shipped and arrived pretty quick and was packed up well so no damage to the items. So worth the purchase, my husband LOVED it so much! I also purchased a mini whiskey barrel watch display as well and it was so cool!

6 October 2025

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