Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more
Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more
I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more
Company details
Written by the company
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Contact info
United States
- support@originalgrain.com
- www.originalgrain.com
3.9
Great
364 reviews
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Replied to 10% of negative reviews
Typically replies within 24 hours
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An easy ordering experience…..questions…
An easy ordering experience…..questions answered promptly. Order received early! It’s absolutely beautiful and I cannot wait to give to my husband on his birthday
6 October 2025
All I can say is wow
All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do wish is that they would offer other limited edition licensed collaborators, for instance they have some beautiful designs for the bronco and Ford, but I’m a Ram guy and love taking pics and reels for my FB and IG and a Ram trucks edition would be sweet for photos!
29 September 2025
No light nor glow in the dark markers
No light nor glow in the dark markers
Very dark, hard to see.
Save your money
2 October 2025
You were very accommodating to me by…
You were very accommodating to me by providing a new watch for what was a defect in the original. Thank you.
2 October 2025
Beautiful watch!
2 October 2025
Support staff is very responsive when…
Support staff is very responsive when there was a problem and took care of things right away.
2 October 2025
Great Product - Great Customer Service
My husband absolutely loves his watch, and the customer service is amazing!
3 October 2025
Customer service response
Customer service response! Excellent service to resolving my extra needed wrist band link issues.
1 October 2025
I have failed to review your requests…
I have failed to review your requests because the watch was ordered for my birthday in November. Can't evaluate it until I begin to wear it. Thanks.
Jack
2 October 2025
Beautiful watch
Beautiful watch. Have not had it long enough to determine how well it works and quality of the product. Will update review if any issues encountered.
30 September 2025
Time will tell
So far it's been good just got the watch last week ⌚️ looks good but I've should of checked if it was luminous or at least glowed in the dark or something but it just a normal watch so far I just wear the church and then change into a night time watch something that illuminates or at least glows in the dark so I can see the time. But time 😅will tell!🤣
30 September 2025
The best of the best!
2 October 2025
I absolutely love my new watch!!
2 October 2025
Watch came and package was damaged
Watch came and package was damaged. After contacting company twice a new watch was sent. Unfortunately, it wasn’t in for my husband’s birthday.
We were please with the watch once we received it. Very nice!
29 September 2025
Got this for my husband as a birthday…
Got this for my husband as a birthday gift. He absolutely loves it. Great quality watch.
28 September 2025
The second hand on 2 watches has become…
The second hand on 2 watches has become detached. Original Grain replaced them both times.
1 October 2025
The stop timer isn’t zeroed in
The stop timer isn’t zeroed in. It’s set to three second mark. Otherwise, beautiful watch.
29 September 2025
Reply from Original Grain
Hey Levy, saw your comment, there 100% is a good way to zero on the chrono hand. How I typically do it is pull the crown out (2clicks) push the top pusher on the chronographs to get back to 0 , since you’re on second 3 you’ll have to push it 57x to get back to 12’
Once it’s aligned where you want it , push the crown back in and select the bottom pusher. That will set the clock and allow you to be perfectly aligned.
Ever have more questions, feel free to email our customer service support@originalgrain.com or direct andrew@originalgrain.com
Best
OG family
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