Original Grain Reviews 

364
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 168 reviews, reviewers had a great experience with this company. Customers consistently praise the watches for their unique designs, craftsmanship, and overall quality, often describing them as beautiful timepieces that stand out. Many people appreciate the premium feel and solid construction, noting that the watches look even better in person than in photos. The purchase process is often described as smooth and easy, with several reviewers expressing excitement to add more items to their collection. However, some customers also noted issues with product durability, such as watches dying after a few months or wooden bezels detaching. A few other people also felt that customer service was lacking, mentioning slow responses, difficulty communicating with a person, or dismissive replies regarding damaged or incorrect orders. There were also occasional complaints about orders not arriving, poor engraving quality, or watches not matching advertised descriptions.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising its beautiful design, quality... See more

Quality

Reviewers mention positive feedback about quality, often praising the stunning design, durability, and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the quick, professional, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting a smooth and easy... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising quick and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 5 out of 5 stars

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more

Rated 5 out of 5 stars

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more

Rated 5 out of 5 stars

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more


Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contact info

3.9

Great

TrustScore 4 out of 5

364 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(364)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

The watch’s are beautiful …

The watches finally came and they look even better in person. Beautiful they are a Christmas gift for a special person, in Scotland. Well made the wood inlays are smooth, with a lot of luster and could be worn with casual clothing or formal clothing.

15 October 2025
Rated 5 out of 5 stars

I have ordered twice from the company…

I have ordered twice from the company and have been satisfied with both purchases. It's easy to purchase and customer service is very knowledgeable and helpful. The watches are worth the money and shipping is accurate when they give you the date.

14 October 2025
Rated 5 out of 5 stars

Great watches

Great watches! Not my first watch from OG and it won't be my last.

14 October 2025
Original Grain logo

Reply from Original Grain

Hey thanks for sharing your experience & coming back to be a customer! I'f you ever need anything feel free to email support@originalgrain.com & our founders email is Andrew@originalgrain.com who can help you with anything thats not being delt with.

Rated 5 out of 5 stars

Delivered

Great turnaround and overall service

13 October 2025
Original Grain logo

Reply from Original Grain

You're the best & here if you ever need anything!

Rated 5 out of 5 stars

Great customer service

I purchased a watch for my husband for Christmas last year, the wood around the face of the watch broke off. Original Grain replaced the damaged watch with no hassle. We liked the watch so well, we purchased one for our Grandson.

10 October 2025
Rated 1 out of 5 stars

I never received my watch

Though I have been in touch with the company, I have never received my watch. It was supposed to be out for delivery last week, however I never received it.

13 October 2025
Original Grain logo

Reply from Original Grain

Hey Christian im glad you reached out,. Im looking at the order details which shows it shipped on 10.11. Let me reach out to you personally to make sure we get you taken care of. I will make sure this is resolved, Thanks for making contact!

Rated 5 out of 5 stars

Seven OG Watches!

I own 6 OG watches, and like this latest purchase, they're all fantastic. This watch (number 7 purchase) was a gift for my wife, and she is thrilled with it. We live in the California Central Coast wine country, and the theme of this time piece fits in perfectly.

12 October 2025
Original Grain logo

Reply from Original Grain

This is incredible to see this feedback! Thanks for being a long standing customer! We have some incredible drops coming that I hope you get to see, If you ever need anything feel free to reach us Support@originalgrain.com & our founder email is Andrew@originalgrain.com

Rated 5 out of 5 stars

Not a Facebook scam, but a great company!!

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and easy. The craftsmanship and style really stand out. I’d love to see Original Grain expand this collection with matching accessories like dog tags or a keychain in the same design.

7 October 2025
Rated 1 out of 5 stars

Not very happy

I received my order very fast and things were great. My husband wore his watch twice and pins started falling out and he lost a link because of it.
I contacted the company and I was sent a link to buy more pins and links🤬 I spent almost 900.00 on 3 watches I should not have to order and pay for more.
Then that said they would make me a ticket to get it taken care of. Guess what never got a email or links and pins.

9 October 2025
Rated 5 out of 5 stars

I now own three Original Grain watches…

I now own three Original Grain watches — one of which I gave to my father-in-law and we both can’t stop talking about them. The craftsmanship is incredible. My Jack Daniels Mechanical Chrono especially blew me away: it uses a Miyota 82S0 automatic movement, a system normally found in high-end Swiss watches. I didn't even know that when I purchased it. You can feel the quality right away -they’re solid, have a satisfying weight, and look even better in person than in the photos.

Customer service was just as impressive. I had a small issue with the one I gifted my father-in-law, and their team handled it instantly and professionally. They genuinely stand behind their work.

Between the unique designs, premium feel, and the way they treat their customers, I’m officially a lifelong fan. Couldn’t be happier with both the watches and the people behind them.

9 October 2025

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