Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more
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Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Contact info
United States
- support@originalgrain.com
- www.originalgrain.com
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Replied to 10% of negative reviews
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The watch’s are beautiful …
The watches finally came and they look even better in person. Beautiful they are a Christmas gift for a special person, in Scotland. Well made the wood inlays are smooth, with a lot of luster and could be worn with casual clothing or formal clothing.
I have ordered twice from the company…
I have ordered twice from the company and have been satisfied with both purchases. It's easy to purchase and customer service is very knowledgeable and helpful. The watches are worth the money and shipping is accurate when they give you the date.
Great product
Great experience, was surprised to receive watches so quickly, great quality

Reply from Original Grain
Great customer service
I purchased a watch for my husband for Christmas last year, the wood around the face of the watch broke off. Original Grain replaced the damaged watch with no hassle. We liked the watch so well, we purchased one for our Grandson.
It was an easy process
It was an easy process. We got exactly what we wanted and it is beautiful.
I never received my watch
Though I have been in touch with the company, I have never received my watch. It was supposed to be out for delivery last week, however I never received it.

Reply from Original Grain
Seven OG Watches!
I own 6 OG watches, and like this latest purchase, they're all fantastic. This watch (number 7 purchase) was a gift for my wife, and she is thrilled with it. We live in the California Central Coast wine country, and the theme of this time piece fits in perfectly.

Reply from Original Grain
The watch is better than expected
The watch is better than expected. Even my jeweler was impressed. Good quality.
Ask for help with additional links
Ask for help with additional links, they helped me immediately. The watch is nice and draws attention
Not a Facebook scam, but a great company!!
I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and easy. The craftsmanship and style really stand out. I’d love to see Original Grain expand this collection with matching accessories like dog tags or a keychain in the same design.
Not very happy
I received my order very fast and things were great. My husband wore his watch twice and pins started falling out and he lost a link because of it.
I contacted the company and I was sent a link to buy more pins and links🤬 I spent almost 900.00 on 3 watches I should not have to order and pay for more.
Then that said they would make me a ticket to get it taken care of. Guess what never got a email or links and pins.
I now own three Original Grain watches…
I now own three Original Grain watches — one of which I gave to my father-in-law and we both can’t stop talking about them. The craftsmanship is incredible. My Jack Daniels Mechanical Chrono especially blew me away: it uses a Miyota 82S0 automatic movement, a system normally found in high-end Swiss watches. I didn't even know that when I purchased it. You can feel the quality right away -they’re solid, have a satisfying weight, and look even better in person than in the photos.
Customer service was just as impressive. I had a small issue with the one I gifted my father-in-law, and their team handled it instantly and professionally. They genuinely stand behind their work.
Between the unique designs, premium feel, and the way they treat their customers, I’m officially a lifelong fan. Couldn’t be happier with both the watches and the people behind them.
We had an issue with the watch that we…
We had an issue with the watch that we purchased. My husband absolutely loved the watch and didn’t want to give it back to get fixed. They sent us a brand new watch. No that’s great customer service.!!!!
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