Original Grain Reviews 

364
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers had a great experience with this company. Customers consistently praise the unique designs and exceptional craftsmanship of the watches, often highlighting their stunning appearance and high quality. Many people find the products look even better in person, making them cherished additions to collections and perfect gifts. However, some customers also noted issues with customer service, describing experiences of unresponsiveness or difficulty resolving problems. A few other people also felt that order fulfillment could be problematic, with reports of delayed shipments or products arriving damaged. There were also concerns about product durability, with some watches developing issues like broken parts or failing to keep time shortly after purchase.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising its beautiful design, quality... See more

Quality

Reviewers mention positive feedback about quality, often praising the stunning design, durability, and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the quick, professional, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting a smooth and easy... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising quick and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 5 out of 5 stars

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do... See more

Rated 5 out of 5 stars

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made y... See more

Rated 5 out of 5 stars

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more


Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contact info

3.9

Great

TrustScore 4 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(364)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Original grain chrono watches are some of the best watches I’ve ever owned. Super scratch resistant. Beautiful watches.

19 October 2025
Rated 5 out of 5 stars

Unique

Unique, quality watches. I got the Forest Fire Ember watch, and I love the look and aesthetic of the watch. Well done! I'm not too much of a whiskey enthusiast but, I will be looking to get a whiskey barrel watch in the future. Thanks again for an amazing, and interesting timepiece.

20 October 2025
Rated 5 out of 5 stars

Great watches and excellent customer service!

We have bought several watches and have loved them. We needed a new leather band. Your customer service has been soo great to work with us. My man is 83 and was a camp director in Lake Lure NC so your wood watches are perfect for him. Excellent service! Many Blessings to you!
! Jean Godley-Cooper

17 October 2025
Rated 5 out of 5 stars

Really nice gift

Really nice gift. Well made, had a good weight to it. Several people asked about it at the party.

6 October 2025
Rated 4 out of 5 stars

Beautiful Watch

This watch looks great, solid, and very well made. For guys with bigger wrists like me, you'll have to use the extra links they send with it. You'll need a special tool to add the links or go to a jeweler.

14 October 2025
Rated 5 out of 5 stars

This is a gift for someone who has…

This is a gift for someone who has everything. I couldn't wait to see what this watch looked like in person.
When I opened it I was WOW what a beautiful watch. I'm very pleased with it. I didn't think it would be so awesome.

14 October 2025
Rated 5 out of 5 stars

The best

The best. I had a slight concern with my new watch when it arrived. I contacted them and they shipped me another watch without question. 5 stars for the watch and 5 stars for the service.

14 October 2025
Rated 5 out of 5 stars

You know I love you guys

You know I love you guys. I own 6 or 7 of your timepieces and I wear them more than most others for certain. Well made. Compliment grabbers. Sharp looking and rugged tough. You know I think they make even me…better looking.

13 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look