Ernesto was great help! He called me after my payment failed so that we could book the flights I wanted. There was a slight issue from the airline with the booking but Ernesto and his manager sorted t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was booking online having trouble so rang orient vacations direct, but thought I’d sorted it so I told him I no longer needed him. Thankfully, he followed up to make sure everything was okay and dis... See more
Company replied
I had an excellent experience with Hazel. She proactively called me and helped find the best available deal. She listened attentively to my needs and completely fulfilled my request. Highly recommende... See more
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ERNESTO was absolutely fantastic. I am not sure what happened that our flights were not confirmed but he stepped to listen carefully to what we wanted to do. He used his tremendous knowledge to resol... See more
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Company details
Written by the company
Orient Vacations is a team of passionate travel innovators, who are on the mission to make travel accessible and affordable, thus protecting the freedom to enjoy excursion. Whether you are looking for trending destinations, enticing tour offers, or trip inspiration, you would never fall out of expectations if you choose us. Orient Vacations is a one-stop platform, which has deployed avant-garde travel search engine that lets trip enthusiasts & backpackers find, compare, and book travel services with ease. One can expect low-cost yet amazing vacation packages & holiday deals for worldwide destinations offered by trusted travel suppliers. When you choose to book with us, we assure you to offer the best travel deals, excellent flight booking options, and affordable hotel reservations. You can compare airfares of over 800 air carriers operating across 9000+ destinations worldwide.
Contact info
84-90 HOTHAM ST, 3072, Preston, Australia
- +61 03 7076 2330
- reservations@orientvacations.com
- www.orientvacations.com.au
4.7
Excellent
969 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Orientvacations
Dear customer,
Thank you for your kind words! We truly appreciate your feedback and are delighted to know you had an excellent experience with our service.
We look forward to serving you again on your future travels.
Best regards,
OrientVacations
Victor displayed excellent customer…
Victor displayed excellent customer service. I had lots of questions which he took the time to answer, giving me piece of mind. He had a friendly personable manner and as the trip was for a family funeral displayed kindness and empathy.
27 June 2026
Unprompted review
Reply from Orientvacations
Dear Margaret Dadson,
Thank you for your heartfelt feedback. We’re truly glad to hear that Victor was able to assist you with patience, clarity, and care, especially during such a sensitive time.
Your kind words about his empathy and support mean a great deal to us, and we will be sure to share your appreciation with him. We’re pleased we could provide you with peace of mind when it mattered most.
Please accept our sincere condolences for your loss. We appreciate your trust in us and remain here to support you whenever you need assistance.
Best regards,
OrientVacations
Great customer service.
Great customer service.
Special thanks to Eva Jonson for informing me about the flight itinerary.
27 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your kind feedback! We’re delighted to hear you were happy with our service.
We truly appreciate your special mention of Eva Jonson for assisting you with your flight itinerary. We will be sure to share your appreciation with her.
Thank you for choosing us. We look forward to assisting you again with your future travel plans.
Best regards,
OrientVacations
Mr Victor has given us a valuable…
Mr Victor has given us a valuable support for ticket purchasing.
27 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your support. Mr. Victor has provided valuable assistance with the ticket purchasing process, and we truly appreciate his help.
Thank you for trusting Orient Vacations with your travel plans, and we hope you have a fantastic journey ahead.
Kind regards,
Orient Vacations
Wonderful customer service,Team member…
Wonderful customer service,Team member Joy is very helpful and very professional.Resolved the issue easily.
26 June 2026
Reply from Orientvacations
Dear Kirandeep,
Thank you for your support. Mr. Victor has provided valuable assistance with the ticket purchasing process, and we truly appreciate his help.
Thank you for trusting Orient Vacations with your travel plans, and we hope you have a fantastic journey ahead.
Kind regards,
Orient Vacations
Reply from Orientvacations
Dear Mr Bobby Khan,
Thank you for your kind words! We truly appreciate your feedback and are delighted to know you had an excellent experience with our service.
We look forward to serving you again on your future travels.
Best regards,
OrientVacations
Outstanding customer service from Ned!
I had an excellent experience with Orient Vacations, and I especially want to thank Ned for his outstanding customer service.
I was feeling very anxious and stressed about my flight, but Ned was incredibly patient, kind, and encouraging. He took the time to listen to my situation and successfully changed my flight exactly as I requested. Throughout the whole process, he was professional, caring, and genuinely dedicated to helping me.
His positive attitude and willingness to go the extra mile made a huge difference during a very stressful time. Because of Ned’s exceptional service, I have a very positive impression of Orient Vacations.
I truly appreciate everything he did for me. If I have the opportunity to travel again in the future, I will definitely choose Orient Vacations again. Thank you once again to Ned for your outstanding support—you are a real credit to the company! ⭐⭐⭐⭐⭐
26 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your support. Mr. Victor has provided valuable assistance with the ticket purchasing process, and we truly appreciate his help.
Thank you for trusting Orient Vacations with your travel plans, and we hope you have a fantastic journey ahead.
Kind regards,
Orient Vacations
Ned went beyond to fix my pricing issue
Had a pricing issue and although I could not get the original price, but Ned was able to accommodate my needs to the greatest of his efforts to still get a price lower than other agents.
25 June 2026
Unprompted review
Reply from Orientvacations
Dear S.A,
Thank you for taking the time to share your experience. We truly appreciate your understanding regarding the pricing issue and are delighted to hear that Ned was able to assist you in finding a fare that met your needs.
Your kind words about Ned's dedication and efforts mean a great deal to us, and we'll be sure to pass along your appreciation. Thank you for choosing us, and we look forward to helping you with your future travel plans.
Best regards,
OrientVacations
Ned helped me a lot with my ticket…
Ned helped me a lot with my ticket booking. I have single name issue and he was happy to resolve the issue in no time.
25 June 2026
Reply from Orientvacations
Dear Neha,
Thank you for your wonderful feedback! We're delighted to hear that Ned was able to quickly resolve the single-name issue and make your ticket booking process smooth and hassle-free.
Your kind words mean a lot to us, and we'll be sure to share your appreciation with Ned. Thank you for choosing us, and we look forward to assisting you with your future travel needs.
Best regards,
OrientVacations
Very good service I am happy
Very good service from Ben. He went out of his way to get us the flights we wanted at the right price.
24 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your wonderful feedback! We’re delighted to hear that Ben was able to help you find the flights you wanted at a price that met your expectations.
Your kind words about Ben's dedication and commitment to providing excellent service mean a great deal to us, and we’ll be sure to share your appreciation with him.
Thank you for choosing us. We look forward to assisting you with your future travel plans!
Best regards,
OrientVacations
Reply from Orientvacations
Dear Customer,
Thank you so much for your amazing 10 out of 10 rating! We're thrilled to hear you had a great experience with us.
Your support and kind words mean a lot to our team. We truly appreciate your trust and look forward to serving you again on your future travels.
Best regards,
OrientVacations
Cyrus provided excellent customer…
Cyrus provided excellent customer service to help book our flights with ease and for the right price.
23 June 2026
Reply from Orientvacations
Dear Customer,
Thank you for your wonderful feedback! We're delighted to hear that Cyrus provided excellent customer service and helped you book your flights with ease while securing the right price.
Your kind words are truly appreciated, and we'll be sure to share your compliments with Cyrus. Thank you for choosing us, and we look forward to assisting you with your future travel plans.
Best regards,
OrientVacations
Great service and team
23 June 2026
Reply from Orientvacations
Dear Victor,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service and team.
Your feedback means a lot to us and motivates us to continue delivering the best possible experience. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Best regards,
OrientVacations
Pretend refund able ticket's
Don't expect a refund from this companies "refundable " tickets. Firstly you need a reason to get a refund and then you need to give up your full time job dedicating yourself to gathering information to prove you deserve it. When you call Orientvacations to complain about this process you get told it has nothing to do with them as its "pretend refundable " tickets are managed by another company of which you will never get a phone number for.
22 June 2026
Unprompted review
Reply from Orientvacations
Dear Sonia,
We're sorry to hear that you were dissatisfied with your experience.
To clarify, the refundable ticket protection selected during your booking is administered by a third-party provider, and all refund requests are processed according to that provider's terms, conditions, and verification procedures. As explained during our conversations, Orient Vacations does not determine eligibility for refunds, approve or deny claims, or control the documentation requirements requested by the refund provider.
We understand that the claims process can sometimes feel time-consuming; however, the requested documentation is part of the standard procedure required to assess a refund request. At no point was your refund denied. Rather, the process could not be completed because the required documentation was not submitted for review.
Our team made every effort to explain the process and assist you within the scope of our role. We remain committed to helping our customers navigate the claims procedure and encourage you to complete the required steps should you wish to continue with your request.
Kind regards,
Orient Vacations
ERNESTO was absolutely fantastic
ERNESTO was absolutely fantastic. I am not sure what happened that our flights were not confirmed but he stepped to listen carefully to what we wanted to do.
He used his tremendous knowledge to resolve our requirements and got us the tickets at a most reasonable prices.
21 June 2026
Reply from Orientvacations
Reviews like yours mean a great deal to us—thank you for sharing your experience.
We're thrilled to hear that Ernesto was able to step in, navigate the situation, and help secure the right flights at a great value. His ability to listen carefully and find practical solutions is exactly what we strive to provide every day.
We'll make sure your kind words reach Ernesto. Thank you for trusting Orient Vacations with your travel plans, and we hope you have a fantastic journey ahead.
Kind regards,
Orient Vacations
If I could give 0 stars, I would
I wish I had seen other reviews before my booking!
This is a scam company.
After entering my payment details for a flight, the transaction repeatedly failed at the final step. Shortly afterwards, I received a phone call from an agent who claimed that the payment had failed because there was only one seat remaining on the flight (not true). I was then pressured into booking an alternative flight from a different airline (Air India) at a significantly higher price. The agent was very persuasive and assured me that he was offering a special discount, although the fare was still substantially more expensive than the original booking.
Given the circumstances, I felt pressured to proceed. I was told that I only had a few minutes to make the payment or I would lose the booking altogether. As I was travelling at short notice due to a family emergency involving a seriously ill relative, I did not have the time or emotional capacity to explore other options. I believe there were likely other flights available at more reasonable prices. I also made a few special requests to add in when booking, which were never added.
There were cheaper flight options available, but he told me those bookings would be declined and claimed that he had the last available seat on the flight. Because of the emergency, I trusted his advice and booked the more expensive option.
Overall, I found the seller to be very dishonest. He asked why I needed to book a flight for the next day so urgently, and I explained that it was due to a family emergency. I feel he took advantage of my situation and pressured me into making a quick decision.
The flight itself was also disappointing, although I do not necessarily blame the booking agent for the airline's service. More concerning was the lack of communication regarding our return flight. The return itinerary was changed, but neither the booking agent nor the airline informed us. I only discovered the change by chance when I checked the booking details a few days before departure.
Failing to notify passengers of a flight schedule change is highly unprofessional and caused unnecessary stress during an already difficult time.
Based on my experience, I would advise others to exercise caution when booking through this website.
11 May 2026
Unprompted review
This is my second booking from orient…
This is my second booking from orient vocations,
Victor gave me the best deal for my travels, very humble,
Thank you so much, great experience 👍
22 June 2026
Reply from Orientvacations
A second booking is one of the biggest compliments we can receive, so thank you for coming back to us for your travel plans.
We're especially pleased to hear that Victor was able to find a deal that worked for you while making the process smooth and enjoyable. We'll make sure he sees your feedback—it will definitely make his day.
Here's to another successful trip, and hopefully many more to come!
Kind regards,
Orient Vacations
We’re very thankful for Cyrus’s…
We’re very thankful for Cyrus’s assistance helping us book our flights on the phone. Cyrus’s advice is very effective, he’s very patient, and he’s been very helpful. We’re very satisfied.
I hope to recommend him to my friends in the future.
21 June 2026
Unprompted review
Reply from Orientvacations
Dear Denis,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Cyrus was very helpful and made the…
Cyrus was very helpful and made the whole process of booking our holiday super easy 😊
21 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
I am very happy with your outstanding…
I am very happy with your outstanding service, very friendly, definitely , I will recommend to all my friends, thanks over indeed!
21 June 2026
Reply from Orientvacations
Dear Zheng ming Lu,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
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