Ernesto was great help! He called me after my payment failed so that we could book the flights I wanted. There was a slight issue from the airline with the booking but Ernesto and his manager sorted t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was booking online having trouble so rang orient vacations direct, but thought I’d sorted it so I told him I no longer needed him. Thankfully, he followed up to make sure everything was okay and dis... See more
Company replied
I had an excellent experience with Hazel. She proactively called me and helped find the best available deal. She listened attentively to my needs and completely fulfilled my request. Highly recommende... See more
Company replied
ERNESTO was absolutely fantastic. I am not sure what happened that our flights were not confirmed but he stepped to listen carefully to what we wanted to do. He used his tremendous knowledge to resol... See more
Company replied
Company details
Written by the company
Orient Vacations is a team of passionate travel innovators, who are on the mission to make travel accessible and affordable, thus protecting the freedom to enjoy excursion. Whether you are looking for trending destinations, enticing tour offers, or trip inspiration, you would never fall out of expectations if you choose us. Orient Vacations is a one-stop platform, which has deployed avant-garde travel search engine that lets trip enthusiasts & backpackers find, compare, and book travel services with ease. One can expect low-cost yet amazing vacation packages & holiday deals for worldwide destinations offered by trusted travel suppliers. When you choose to book with us, we assure you to offer the best travel deals, excellent flight booking options, and affordable hotel reservations. You can compare airfares of over 800 air carriers operating across 9000+ destinations worldwide.
Contact info
84-90 HOTHAM ST, 3072, Preston, Australia
- +61 03 7076 2330
- reservations@orientvacations.com
- www.orientvacations.com.au
4.7
Excellent
969 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrific
Horrific. Do NOT use this company. Bad advice and impossible to deal with.
19 June 2026
Unprompted review
It was a great experience with Mr
It was a great experience with Mr. Ned. He helped me a lot with everything. Thank you so much and much appreciated with his service.
20 June 2026
Reply from Orientvacations
Dear Jassi,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Joy was very helpful in going the…
Joy was very helpful in going the tickets for my parents in booking service
19 June 2026
Reply from Orientvacations
Dear Krishna,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
You were really efficient and effective…
You were really efficient and effective in finding an alternative to my request – thank you, Nad.
19 June 2026
Reply from Orientvacations
Dear Albwrto Saviello Salsano,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Reply from Orientvacations
Dear Michael Cheney,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
This is scam website
This is scam website. Payment doesn’t go through at last step, then they scam call you (repeatedly with different numbers from Melbourne), telling you there is only one ticket left OR the airline has overbooked. Then they pressure you to book another flight at a far more expensive price, but that they’ll give you a discount (still expensive). Total lie as I ended up booking exisiting flight via another website with no issues. Avoid like a plague.
16 June 2026
Unprompted review
Amazing Customer Service - Thanks Ned!
There was a glitch with the airline, but Ned was able to pick it up and did an amazing job at getting back to us and working it out so the booking could go through.
Thanks a lot Ned and Orient Vacations very much appreciated!
17 June 2026
Reply from Orientvacations
Dear Mathieu Gardere,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Ned is very helpful and efficient for…
Ned is very helpful and efficient for all the request, solved all my questions and secured a great value of ticket.
16 June 2026
Reply from Orientvacations
Dear Kk,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Victor was very patient and found me…
Victor was very patient and found me the best price.
16 June 2026
Reply from Orientvacations
Dear Simon Bates,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
My booking experience was flawless
My booking experience was flawless! Ned has been amazing in supporting me. He was really patient and has made sure that I get the best flight with the best deal. Kudos Ned!
16 June 2026
Unprompted review
Reply from Orientvacations
Dear Tina Marie Banias,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Booking the ticket
Ned. He really helped me with explaining each and every detail throughly
15 June 2026
Reply from Orientvacations
Dear Nischal,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Good reliable service and joy was…
Good reliable service and joy was really helpfull in call
15 June 2026
Unprompted review
Reply from Orientvacations
Dear Dipti Khadka,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Ned was brilliant
Ned was brilliant. Found & sorted flights & price matched.
Thank you 😊
15 June 2026
Unprompted review
Reply from Orientvacations
Dear James Fien,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
There was a guy named Javier who helped…
There was a guy named Javier who helped me. Excellent guy. Helped me out through everything. Nice job mate! Wish you good luck and success.
7 June 2026
Reply from Orientvacations
Dear Shara,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Reply from Orientvacations
Dear GAYATRI,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Joy helped me in with updating email…
Joy helped me in with updating email address. Thanks
12 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Nice talking with joy thank you ...
11 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
good experience
11 June 2026
Reply from Orientvacations
Dear No one,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
What started out as a headache was fixed
What started out as a headache because of airline changes was readily addressed and professionally handled by Ben in the call centre. Very impressive after sales service. Thank you
11 June 2026
Reply from Orientvacations
Dear Glenn Samuel,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Reply from Orientvacations
Dear Richa Sood,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
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