Optical express came highly recommended by a family member who had the LASIK treatment done over 20 years ago Every step of the way was clearly explained. The staff were amazing and meade me... See more
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Lovely customer/patient care from start to date. All staff interactions across both the Swansea and Cardiff branches were focused on making me feel as comfortable and relaxed as possible. Too many mem... See more
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Big thank you to the Optical Express team at the White Rose shopping centre in Leeds, in particular Kerry and Junaid. Having discussed lens replacement the guys were very professional in explaining th... See more
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Donna was welcoming, calm and professional. She explained the tests she was carrying out and even walked me through what would happen on the day of my surgery showing me all the rooms and explaining w... See more
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About Optical Express UK
Written by the company
For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery
Written by the company
- At Optical Express life-changing laser eye surgery starts from only £595 per eye*
- Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
- World leading laser eye clinics
- Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
- State of the art clinics and treatment centres
- Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
- Innovative technology
- Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
- Life-changing procedures
- Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
- Affordable laser eye surgery options
- Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
- Comprehensive aftercare
- The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.
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4.6
Excellent
19K reviews
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Brilliant staff
Brilliant staff, all of them, made me feel comfortable and very welcome. A bit of a long wait as they were busy that day - 6th July. However, it would not put me off recommending Optical Express. I had one eye done for cataract removal. 24 hours later, I was reading better than 20/20 vision. Fanrastic job!
6 July 2026
Unprompted review
Reply from Optical Express UK
We're thrilled that you're so happy with the results Patricia, and it means a lot that you'd recommend us.
To find out how both you and your friends and family can benefit from your positive experience, please visit our website.
https://www2.opticalexpress.co.uk/refer-a-friend/
I am happy with the service from the…
I am happy with the service from the White City clinic. I had to have my glasses adjusted and they were able to do this straight away. They are very comfortable now as I was not able to wear them before.
10 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your feedback! We are delighted to hear that you are happy with the service you received at our White City clinic.
It is wonderful to know that we could adjust your glasses straight away and make them comfortable for you to wear again. We always want to ensure our patients have the best experience possible.
Thank you for choosing us, and please let us know if you ever need anything else!
Honestly this is the best thing I have…
Honestly this is the best thing I have ever had done. Both the service and results are top class and it has changed my life massively! Thank you so much!!
10 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for this incredible feedback! We are absolutely thrilled to hear that your procedure has been life changing for you. Hearing how much of a positive impact we have made on your vision and life is the ultimate reward. Thank you for your trust and your high recommendation!
My dad paid over £6000 to have his eyes…
My dad paid over £6000 to have his eyes done privately, he has had issues with his eyes ever since and the clinic even stopped communicating with him as apparently a member of staff left and they never continued to give him the after care he should get. He is now charged £100 for an appointment and yet his eyes are still not correct, the latest treatment he had from here was to try contact lenses? He had these fitted yesterday and today I have had to bring him back as his eyes are full of puss. I hope moving forward they can give him the care he deserves as a patient and fix this problem
11 July 2025
Unprompted review
Reply from Optical Express UK
We are sorry to learn that you have been dissatisfied with your father’s aftercare following his surgical procedure. We aim to be fully transparent with all of our patients at the outset of their journey with Optical Express. The associated terms and conditions of treatment are provided to each patient at their initial consultation appointment. In addition, our active terms and conditions of surgery are available on our website for all prospective patients to view prior to attending their consultation appointment. Our current terms and conditions of treatment, along with our Informed Consent information, can be viewed here - www.opticalexpress.co.uk/about/patient-journey.
It is recommended and we encourage all patients, including those who elect to undergo eye surgery procedures, to attend regular routine eye health examinations. If you would like any information on the eye examinations that we can offer you and any associated eye examination costs, this can be found on our website - https://www.opticalexpress.co.uk/eye-tests and https://www.opticalexpress.co.uk/eye-health/nhs-entitlement
If you would like to discuss your father’s experience further or have support in scheduling his next post-operative appointment, please contact our customer service team on 01236 795 010. Alternatively, you can provide us more information via email by sending it to customerservice@opticalexpress.com
Great experience
Great experience for my LASIK laser eye surgery at the Birmingham hospital. Would highly recommend.
9 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your positive review! We are thrilled to hear you enjoyed your LASIK treatment with us. We really appreciate your feedback and look forward to seeing you back in clinic for any aftercares!
Perfect experience
Perfect experience from start to finish. All of the staff were friendly and informative and reassuring. The surgeon was calm and reassuring and so friendly i was able to feel at ease. The procedure was made more comfortable with all staff in the room counting down and also playing music in the background and having a laugh when I was able to communicate with them. Honestly couldn’t recommend any more. This was Birmingham corporation street
9 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for this wonderful review! We are absolutely delighted to hear that you had a perfect experience from start to finish at our Birmingham Corporation Street clinic.
Our team works hard to create a calm, reassuring, and comfortable environment, and it is fantastic to know that the music, friendly atmosphere, and countdowns helped put you at ease during your procedure.
We truly appreciate your high recommendation and thank you for choosing us for your care!
Wish I'd done it sooner!
Absolutely life changing - wish I'd struck up the courage sooner!
I started out at Peterborough for scans and to check my compatability for surgery which was straightforward and explained very clearly. Special shout out to Louisa on the front desk who was so reassuring and positive, struck up easy conversation and put my mind at ease from the outset.
Dr Ayoubi performed my Lasik at the Cambridge clinic, offering me constant verbal reassurance throughout the procedure. Dr Ayoubi and nurse Abigail were both especially kind when I was feeling a little green post-op. They made sure I was ok before I left to the waiting room for my partner to get me home.
I'm now a little over 24hrs post surgery, one check-in done, and I'm very pleased with the results which are close to 20/20 vision already. The first few hours were uncomfortable but manageable and a good sleep saw me waking up in much better stead.
The only small negative I can think of was some appointments not running 'on time', but the staff were welcoming and informative and the facilities were spotlessly clean, so 5*s definitely deserved!
8 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for this incredible feedback! We are absolutely thrilled to hear that your procedure has been life changing for you. Hearing how much of a positive impact we have made on your vision and life is the ultimate reward. Thank you for your trust and your high recommendation!
WARNING TO OTHERS
WARNING TO OTHERS. As soon as the have received you agreement of payment there is absolutely no card to their customers at all. I had a horrible and painful experience and when I reached out to complain I was in their own words “fobbed off”. They are clearly pure money makers and have no regard for customer care or service. I would highly advice you avoid at all cost and get laser eye treatment with another company
9 July 2026
Unprompted review
Reply from Optical Express UK
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our Customer Service team, we would invite you to call us on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com.
Excellent service at the Bournemouth…
Excellent service at the Bournemouth Oxford Rd branch. I had an assessment for lens replacement and found them friendly and welcoming without being pushy. There advice was helpful and I would recommend them
9 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing your recommendation! We are delighted to hear that you had an excellent experience at our Bournemouth Oxford Road branch.
Providing friendly, welcoming, and helpful advice without any pressure is exactly what we aim for, and we are glad our team made you feel comfortable during your lens replacement assessment.
We truly appreciate your support and look forward to assisting you again in the future!
Very appreciated in optical express
I attended optical express today in Chelmsford for an annual review. .
I was seen by Jess initially who completed all the relevant scans prior to seeing the doctor. She was very efficient, pleasant, friendly and thorough in completing the tests. Explained everything in detail to me. The doctor was also extremely thorough in his examinations. I felt very well cared for. Thanks to all.
9 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for taking the time to share your feedback. We are thrilled to hear that you had such a positive experience during your recent annual review at our Chelmsford clinic.
Our team strives to provide efficient, thorough, and friendly care, so it is wonderful to know that you felt well looked after and that everything was explained clearly to you throughout your visit.
We truly appreciate your kind words and look forward to welcoming you back for your next visit!
Great service & staff!
Great service & staff!! Very helpful with any questions
9 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your positive review! We really appreciate your feedback.
At the St Enoch centre all the team…
At the St Enoch centre all the team were professional and friendly.
Each stage of my tests were explained, all machines cleaned before use.
I was happy with the service I recieved today and would recommend.
9 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing your feedback! We are delighted to hear that you had such a positive experience at our St Enoch Centre clinic today.
It is wonderful to know that our team made you feel comfortable by explaining each stage of your tests and maintaining such high standards of cleanliness. Providing a professional, welcoming, and reassuring environment is exactly what we strive for.
We truly appreciate your recommendation. Thank you for choosing Optical Express!
My wife and I have received excellent…
My wife and I have received excellent service from our very first appointment, throughout eye tests, and all the way to our cataract surgery. When my wife developed an infection after her surgery, the Glasgow office responded immediately. They arranged a same-day appointment at Dartford clinic, prescribed antibiotics, and the infection cleared within a few days. We really appreciated how quickly and professionally the situation was handled.
The clinic is modern, clean, and has excellent facilities. All the staff were friendly, professional, helpful, and welcoming. Iky was particularly friendly, explained everything in detail, and put my mind at ease.
Another note, although this is a private service and we are NHS patients we were treated no differently. We are very grateful for the excellent care we received and would highly recommend the clinic and ACES.
9 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing such a detailed and thoughtful review. We are incredibly grateful to hear about the excellent care you and your wife received throughout your entire journey with us, from your initial eye tests all the way through to your cataract surgery.
While it can be worrying when a complication like an infection occurs, we are so glad our Glasgow and Dartford teams were able to act immediately, arrange a same-day appointment, and resolve it so quickly for your wife. Providing that level of responsive, professional care is always our top priority.
We are also delighted to hear that you found our clinic modern and welcoming, and we will be sure to pass your special thanks along to Iky for putting your mind at ease. It is wonderful to know that as NHS patients receiving private care, you felt fully supported and valued every step of the way.
Thank you for choosing ACES and for recommending our services so highly!
Lens Replacement
Yesterday I had full lens replacement at the Chelmsford branch. The idea of it is quite overwhelming but the reality of the operation was exactly as described. No pain, very small amount of discomfort that day but today I have just been tested and my sight is better than 20-20. I’m still in shock, it is incredible. The OE Chelmsford team are brilliant and can’t recommend enough. Thank you!
8 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing your incredible experience! We are absolutely thrilled to hear that your vision is already better than 20/20 just one day after your full lens replacement surgery at our Chelmsford clinic.
It is completely normal to feel overwhelmed beforehand, but we are so glad the reality of the procedure was smooth, painless, and exactly as described. Hearing that you are already enjoying such fantastic results is the best reward for our team.
We will be sure to pass your lovely compliments and thanks along to the entire Chelmsford team. Thank you for choosing Optical Express and for recommending us so highly! Enjoy your new, clear vision!
Thank you Jack and Sue
Thank you Jack and Sue, helped me with booking my surgery
9 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing your feedback! We are delighted to hear that Jack and Sue were so helpful in getting your surgery booked and that you had a positive experience with our team.
We will be sure to pass your kind words along to both of them. Thank you for choosing Optical Express, and we wish you all the best with your upcoming procedure!
Review of Uxbridge branch
Vina and the whole team at Uxbridge have been fantastic throughout my treatments both pre and post op.
2 July 2026
Unprompted review
Reply from Optical Express UK
Hi Daniel, Thanks for taking the time to share your feedback we are glad to hear the staff at the clinic had provide you with all the attention and support you deserve.
Appalling customer service across the…
UPDATE tues 13 july
Well day 25- still no tefund. Despite the money appearing on pending yesterday morning and then dosappearimh
altogether today !!!
Everytimr i call im tomd they are bisy a d will
Call
You back. Problem is its days later and i
Then cant answer!!!
Love a ditevt call or medsage with simebody
. Appalling customer service across the board, with the exception of Heather and Adrien at Maidstone, complete lack of care, unresponsive to messages, never return calls, and still have my money after 21 working days despite the fact that I cancelled prior to the pre surgery consultation before lens replacement surgery.
Let me add that I cancelled because I no longer felt confident in having a successful procedure following several changes of appointment times, a change of surgeon, a pre surgery consultation that never happened and no one ever phoned me back, and then a closing of my complaint because all I was concerned about was the return of the money and cancellation of procedure- no it was a complaint about the appalling customer service I received from the time I walked into the Dartford clinic to the point I cancelled. I actually had to speak to the what’s app optical express 24 hours after I cancelled to ask if it had been actioned as I’d still not heard from them, I’ve never had a call from them as they are never available when I call ! I honestly wouldn’t recommend this company to anyone, beware as they do not care its like a conveyor belt and they only interested in keeping your money for 28 days which frankly is a disgrace
8 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for taking the time to leave a review. We are disappointed to learn of your experience, which is not one shared by the vast majority of our patients. Details on our cancellation policy can be found here https://www.opticalexpress.co.uk/about/cancellation-policy however, we will always try to expedite this when possible.
I can confirm that our Customer Services team will be in contact with you in due course.
If you would like to discuss any concerns you may have in the meantime, we would invite you to contact our Customer Services team via 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com
Shocking attitude!
Optical Express – Appalling Attitude Toward CustomersOptical Express charged me £50 just to reschedule an appointment, even though I was unable to attend due to a medical issue. I explained that this was an exceptional circumstance, but they showed no flexibility, no empathy, and no willingness to refund the fee.If this is how they behave before treatment, I have no confidence in how they would treat me afterwards. I’ve cancelled the rescheduled appointment entirely — I will not deal with an organisation that treats customers like this.
6 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your feedback. We would like to clarify the appointment and fee process to ensure there is no misunderstanding.
When card details are provided at the time of booking, this confirms a patient’s intention to attend the appointment they have selected. The appointment is then reserved exclusively for that patient. A confirmation email is sent immediately—where a valid email address has been provided—and this contains full details of the non-attendance and short-notice amendment fee. This ensures patients are informed of the terms associated with their reservation.
The £50 fee is only applied when a confirmed appointment is cancelled at short notice or not attended, as this appointment time has been allocated specifically to the patient and cannot be offered to anyone else unless the patient informs us. Based on the information you have shared, it appears the appointment was reserved, and the terms—including the fee—were communicated in line with our process.
However, we are happy to review individual cases to ensure everything has been handled correctly. I understand you have previously contacted our Customer Services team. If you would like to discuss this further, we would invite you to call us on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com
I attend a consolation at the Maidstone…
I attend a consultation at the Maidstone Clinic, Heather and Adrian were brilliant! I couldn’t say anything better than brilliant, the way they were accommodating, welcoming and explained the procedure was fantastic. They offered support at the clinic, and explained that if I had any issues, to contact them.
Overall Adrian and Heather and two fantastic colleagues, and two brilliant people :)
8 July 2026
Unprompted review
Reply from Optical Express UK
Hi there, Aidan. Thank you so much for taking the time to provide your amazing feedback on Optical Express Maidstone. We will be sure to pass your kind words on to both Heather and Adrian; I am sure they will appreciate hearing them. If you need any further support, please don't hesitate to reach out. Thanks again and take care
Premium service
I had a great experience at Optical Express Peterborough today. I went for a consultation to find out whether lens replacement surgery would be suitable for me, and from the moment I arrived, everyone was friendly, welcoming, and professional.
They carried out a range of detailed eye tests and then took the time to discuss the results with me during a one-to-one consultation. Everything was explained clearly, and I never felt rushed. All of my questions were answered, and I left feeling much more informed and confident about my options.
The customer service was excellent throughout, and I really appreciated how thorough and reassuring the whole team was. Thank you to everyone at the Peterborough clinic for making the experience such a positive one. I hope to go ahead with the surgery in the near future and enjoy the freedom of having my vision back without relying on glasses.
8 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for taking the time to share such a detailed account of your consultation! We are thrilled to hear that your visit to our Peterborough clinic was such a positive and reassuring experience from the moment you arrived.
We completely understand that considering vision correction surgery is a big step, so providing thorough, unrushed care and clear explanations is always our top priority. It is wonderful to know that the team helped you feel completely informed and confident about your options.
We look forward to hopefully welcoming you back in the near future and helping you achieve that freedom from glasses. Thank you again for your kind words!
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