Optical Express UK Reviews 

I had my laser eye consultation at Maidstone and was seen by Heather, Adrian and Andras during my appointment, who were all incredibly professional, knowledgeable and friendly, putting me at ease. I was able to ask questions freely and given information about which option was best suited to me and why.

I was able to talk about risks and worries, which made me feel confident in making a decision, as well as reviewing recovery timelines in line with my hobbies.

I was provided with dates and payment options without feeling pushed in any way to make a decision then and there.

I can't wait to get booked in!

I found Optical Express on line, and so glad i did. They have been so helpful and caring throughout. I was unsure what to do to improve my eyesight, but with their thorough examinations and reviews, i was well informed of my options. I decided to go with eye lens replacement surgery with a multi focal lens in each eye in the end, and couldn’t be more happier. I’ve worn glasses all my life, and become more dependent on them the past 20 years. Now I’m glasses free, and the benefits are too numerous to list here, but it’s changed my life for the better. The team at both the Nottingham branch and aftercare at Lincoln have been professional, caring, and friendly. As an anxious person, i feared the worst about surgery, but with them looking after my every need and worries, it went amazingly. I was so at ease throughout, the whole surgery day was an experience, and not an ordeal.

Special thanks to Sharon, Stacie, Sophie, Jacci, Charley, and Monica. They really did make a difference, and for that i am very grateful. There was others, but I failed to get all their names. And above all to my surgeon Manu Mathew for his skill, advice, and care. He really does know how to look after his patients well. Thank you all

I had a very good experience the staff was so nice and friendly especially Sadaf and Shezad. They performed the scans so quick and efficiently and talked me through everything. Would highly recommend the Leeds Whiterose branch.

The whole experience was great from making the appointment to having surgery, everything was efficient, staff helpful and friendly

Felt very comfortable and was treated very well by all the staff. Donna was particularly helpful - thank you! Great free consultation experience.

Was here in the Belfast clinic, was treated by Surgeon Mr Manu Matthew’s. Had a very comfortable experience, was really well looked after by Donna & Jenny. Highly recommended Optical Express. 😊

Yesterday I attended optical express in Glasgow. From getting out of the lift to leaving it was a delightful experience. On arrival i was really apprehensive. The reception staff were very welcoming and attentive. Offered refreshments. I then was taken by Eve for a thorough eye check from the balloon we see in one test to the back of my eye. I then met Claire who talked me through everything and again checked my eyes. Make sure you know your right from left 🤩. At the end cost and dates discussed. No pressure like some places. All being well with my surgeon consultation I will be going ahead. Thank you for an enlightening experience.

Where do I start! My nearest Optical Express is Milton Keynes, to keep it brief.
Had both Lens replacements surgery one in December & one in February.
Although the surgery went perfectly & the pain was almost was nothing. The aftercare was phenomenal! I had further treatment in both eyes with YAG Capsulotomy which was completely pain free & took 5 mins. I had to have additional lasik surgery in the right eye only. Just to sharpen up the prescription. This was two days ago. Already I see improvement, my left eye from day one has been phenomenal for long distance, even now I drive around reading number plates. Which I couldn’t before 😂. The most important part of this process has been the service, the staff! I literally know everyone’s name, the MK branch has been like an extended family. Yes I’m one of the 2% that has had a few issues, but everyone I know that has had the same treatment has had no issues.
So the question is was it worth the money & do I regret it? Yes it’s expensive but the technology, the staff the professionalism of the team, the aftercare makes it all worth it. You need to remember it’s your eyes that they are operating on, so the fees are justified. Do I regret it ? No not a chance! The things I can see is phenomenal, your eyes are the windows to this life we live. Why would you not want to see it in full colour & clarity!
Massive thank you to my surgeon’s, the surgical team & the fantastic team in reception - Alex, Louisa,Aaron,Casper, and the rest of the team.
And a massive thank you to my optometrist- Amanda & Ash & Andres.

Had an initial consultation today after having completed a lot of research myself online and deciding Optical Express Brighton was the best option.

I attended the appointment knowing due to my prescription laser surgery might not be possible as I am short sighted and starting to be long sighted too. I knew lens replacement surgery might be the only solution which would be quite a lot of money.

Unfortunately after the test and consultation it became evident that I am not able to have laser surgery or lens replacement surgery due to my current prescription. However the team were incredibly professional and helpful throughout.

They were honest and informative throughout.

Particular thanks to Dilara for being lovely explaining all of the pre-exam machines (happy to say I passed them all first time) and to Danielle who was brilliant too.

I won’t work for me, but the team in Brighton are amazing and I would thoroughly recommend them to anyone looking in to eye surgery.

I went up to the Dartford clinic for the Second time as my first appointment had ran out but on both occasions I found everyone very helpful and friendly especially the second time as both jameel and Hardip were very attentive and made me feel very comfortable very friendly and explained everything in detail so was very pleased to go ahead with my correction surgery

Ana and Dona fully explained the options and procedures.
Answered all my questions.
Very helpful finding a payment option that would suit my situation.

What made your experience great ?
We visited today at the Huddersfield branch and received exceptional customer service from start to finish both Qadeer and Junaid offered a fantastic service

The staff at the Liverpool branch have been superb since my first enquiry. They are friendly, professional, helpful and reassuring. The lens replacement operation and post op recovery was very smooth, if not a little more painful than I was expecting but the benefits have far outweighed the discomfort. I feel that I have been fully supported by the staff both in person and on the phone in the Glasgow office. My only criticism is that post op appointments are only available locally early morning or on weekend, but weekend appoinments are hard to get. I hope going forward that they will make later morning appoinments available.

Sue is absolutely amazing, warm hearted and friendly. No hesitation in calling when my wife had a problem with her eye. Sue and the other staff are the reason Iptical Express St Albans was our first call.

Excellent service from Sue, Melissa and Maram.

Totally unprofessional - spent 1.5 hours having scans completed to be told they were not good enough and that I needed to return again as they did not have time to complete the process in the same day - sorry but it’s not my fault that the people taking the scans were incompetent
Totally unprofessional - a waste of time attending

Very knowledgeable and very helpful. Have been using thus branch for 6 years now and very glad I chose this branch

All staff has been extremely helpful. Caitlin and Donna helped me with my finance, she took her time and was very patient and kind helping all the way along. Love my new glasses with Sharon's help choosing them. Great eye test as well. Brilliant service!

We were looked after and informed of all what was to be ecpected today and further down the road by Deborah Terry , very pleasant and polite staff

Had eye surgery in 2010, been so happy with my vision since. Haven't had had a test in a while so popped in to book one but was taken right through and helped by Caitlin and Donna. Very happy with the service and the test conducted by Cynthia. Great experience!