Optical express came highly recommended by a family member who had the LASIK treatment done over 20 years ago Every step of the way was clearly explained. The staff were amazing and meade me... See more
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Lovely customer/patient care from start to date. All staff interactions across both the Swansea and Cardiff branches were focused on making me feel as comfortable and relaxed as possible. Too many mem... See more
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Big thank you to the Optical Express team at the White Rose shopping centre in Leeds, in particular Kerry and Junaid. Having discussed lens replacement the guys were very professional in explaining th... See more
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Donna was welcoming, calm and professional. She explained the tests she was carrying out and even walked me through what would happen on the day of my surgery showing me all the rooms and explaining w... See more
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About Optical Express UK
Written by the company
For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery
Written by the company
- At Optical Express life-changing laser eye surgery starts from only £595 per eye*
- Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
- World leading laser eye clinics
- Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
- State of the art clinics and treatment centres
- Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
- Innovative technology
- Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
- Life-changing procedures
- Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
- Affordable laser eye surgery options
- Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
- Comprehensive aftercare
- The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.
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4.6
Excellent
19K reviews
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Very professional and friendly service
Very professional and friendly service
16 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for taking the time to share your feedback. We're delighted to hear that you found our service professional and friendly.
Providing a welcoming and supportive experience for our patients is extremely important to us, and we’re pleased to know this was reflected during your visit.
Thank you for choosing Optical Express. We really appreciate your kind words and wish you all the best with your vision journey.
If you know anyone who is considering laser eye surgery or lens replacement surgery, don’t forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw
Life changing
Looked after from start to finish and so satisfied with the result! I regret not doing this sooner! Thanks to Dr. Sandro Di Simplicio for the surgery. Abha and Damani in the Reading branch in particular looked after me so well! thanks again guys!
12 June 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for taking the time to share your fantastic feedback. We're delighted to hear that you were looked after from start to finish and that you are so pleased with your results.
It's wonderful to know that Dr Sandro Di Simplicio, Abha, and Damani provided such excellent care and support throughout your journey. We'll be sure to pass your kind words on to the Reading team, they'll be thrilled to know they made such a positive difference to your experience.
We’re especially pleased to hear that you feel the procedure was life-changing and that you wish you had done it sooner. Thank you for choosing Optical Express and for sharing your experience with others.
If you know anyone who is considering laser eye surgery or lens replacement surgery, don’t forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw
We wish you many years of enjoying your improved vision!
Michelle
Michelle took care of me throughout the process, explaining every step and test and keeping it fun and calm. She's brilliant at making you feel safe and valued. The surgical team were amazing and despite my nerves it all went without a hitch. Do it. You won't regret it. It's really changed my life.
11 June 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for sharing your fantastic feedback. We're delighted to hear that Michelle supported you throughout your journey and helped make the process feel calm, clear, and reassuring.
It's wonderful to know that she took the time to explain each step and made you feel safe and valued. We'll be sure to pass your kind words on to Michelle and the surgical team, who will be thrilled to hear how much of a positive impact they had on your experience.
We're also so pleased to hear that your surgery has been life-changing and that you’re enjoying the results. Thank you for choosing Optical Express. We wish you many years of enjoying your improved vision! If you know anyone who is considering laser eye surgery or lens replacement surgery, don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw
Can’t fault them.
Lovely caring, considerate staff.Dilara, Lee & Oliver made me feel very well looked after I couldn’t have been treated any better. I didn’t feel pushed or rushed at all. I felt very reassured that I would be looked after by highly trained staff when I go for my lens replacement. My husband had lens replacement 9 months ago and was so happy he talked me into going for a consultation. They were very happy to work around me with dates for my surgery.
14 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that the team made you feel so well cared for and reassured throughout your consultation.
It's fantastic to know that you felt comfortable, never rushed, and confident in the team's expertise as you prepare for your lens replacement journey. We're also pleased to hear that your husband's positive experience encouraged you to explore the options for yourself, and that the team were able to work around your preferred dates for surgery.
We'll be sure to pass your kind words on to the team, as they will be thrilled to know they made such a positive impression.
Thank you for choosing Optical Express. If you know anyone who is considering laser eye surgery or lens replacement surgery, don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw
Fantastic customer experience at…
Fantastic customer experience at Optical Express Manchester. Thank you Suzanne and Faizah for your amazing help. Highly recommmended!!
14 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your fantastic feedback! We're delighted to hear that you had such a positive experience at our Manchester clinic.
We'll be sure to pass your kind words on to the team. They'll be thrilled to know their support made such a difference to your visit.
Thank you for choosing Optical Express and for your recommendation. We really appreciate it and look forward to seeing you again in the future.
If you know anyone who is considering laser eye surgery or lens replacement surgery, you can also take advantage of our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw
Excellent in every respect
I want my report to link with the Belfast clinic.
My wife and I were amazed by the whole experience. The welcome, the explanation about what was to happen and the actual tests were excellent. All questions were answered thoroughly but also succinctly. We look forward to our next visit. Many thanks to all staff involved .
14 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your wonderful feedback. We're delighted to hear that both you and your wife had such a positive experience at our Belfast clinic.
It's fantastic to know that you felt welcomed from the moment you arrived, that everything was explained clearly, and that all of your questions were answered thoroughly. We'll be sure to share your kind comments with the Belfast team, who will be delighted to know they made such a positive impression.
Thank you for choosing Optical Express. We look forward to welcoming you both back for your next visit.
Visited Wisbech today and was very…
Visited Wisbech today and was very pleased with the way Sam,Kira and Gemma looked after me and explained everything to me and answered all my concerns.
Would recommend for anyone with any concerns to book an appointment.
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for taking the time to share your experience. We're delighted to hear that the team looked after you so well during your visit to our Wisbech clinic and that they were able to explain everything clearly and address all of your concerns.
Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to the team. Thank you for choosing Optical Express, and we wish you all the very best.
Deborah explained everything clearly…
Deborah explained everything clearly and is very professional. Excellent customer service and would recommend this service.
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your generous review!
We are thrilled to learn that Deborah provided clear explanations and delivered exceptional professional care.
It is gratifying to know that you experienced excellent customer service, and we sincerely appreciate your recommendation.
We will certainly share your kind feedback with Deborah. Thank you for choosing Optical Express!
Staff really nice and helpful
Staff really nice and helpful, really good experience
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your wonderful review!
We are delighted to hear that you had a positive experience and found our team to be friendly and helpful.
Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.
Had a fantastic consultation at Milton…
Had a fantastic consultation at Milton Keynes clinic with Laila and Amanda. They were both informative and professional explaining very clearly.
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your generous review!
We're thrilled you had a fantastic consultation at our Milton Keynes clinic. It's great to hear Laila and Amanda provided informative and professional care.
We'll share your feedback with them. We appreciate your support and look forward to welcoming you back!
Given me confidence
Ahmed and Elli were very helpful and made me feel completely at ease.
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your thoughtful review!
We are thrilled to learn that Ahmed and Elli made you feel completely at ease and provided you with exceptional care. We will certainly share your kind feedback with them.
Thank you for choosing us, and we look forward to welcoming you back in the future.
Had a sight test in Belfast Jenny was…
Had a sight test in Belfast Jenny was amazing would highly recommend.
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your wonderful review!
We are delighted to hear that you had a positive experience at our Belfast clinic and that Jenny left such a favorable impression. We will certainly pass on your kind words to Jenny and the team.
We appreciate your recommendation and look forward to welcoming you back in the future!
had appointment at Maidstone office…
had appointment at Maidstone office earlier today
and Heather Dorian at the office was very professional and helpful made us feel very comfortable and her knowledge of the company was excellent very understanding
would highly recommend visiting if you want professional eye care treatment
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your kind review! We are absolutely delighted to hear that you had such a welcoming and professional experience at our Maidstone clinic today. It is wonderful to know you felt comfortable and well informed, and we truly appreciate your high recommendation for professional eye care!
Had my consultation in Dartford with…
Had my consultation in Dartford with Abram and Hardip and they were very professional, can not wait to have my surgery
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your kind feedback! We are absolutely delighted to hear that you had such a professional consultation at our Dartford clinic. It is wonderful to know you felt well supported, and we look forward to welcoming you back and taking great care of you for your upcoming surgery!
Excellent efficient service
Excellent efficient service. Hannah was great really helpful and professional. Highly recommend
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your positive review! We really appreciate your feedback!
Hannah at swansea was great
Hannah at swansea was great, very informative and friendly!
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you for your positive review! We really appreciate your feedback.
White Rose Leeds Great Experience
Big thank you to the Optical Express team at the White Rose shopping centre in Leeds, in particular Kerry and Junaid. Having discussed lens replacement the guys were very professional in explaining the whole situation and I have now decided to go ahead with the procedure. They made me feel at ease and were happy to answer all the questions I had clearly and patiently. Thank you.
27 June 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your great feedback! We are delighted to hear that you had a professional and welcoming experience at our White Rose shopping centre clinic in Leeds. It is wonderful to know our team made you feel at ease and answered all your questions patiently. We look forward to supporting you through your upcoming procedure!
Owen was a great help
Owen was a great help, very informative and patient. Clinic was clean and smart and all staff are very friendly. Looking forward to my surgery.
15 July 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your great feedback! We are delighted to hear that you had such a positive experience at our clinic and found our team to be friendly, patient, and informative. We are glad you enjoyed our clean, welcoming environment and look forward to welcoming you back for your upcoming surgery!
Outstanding staff & service!
After discovering I had cataracts in both eyes at the age of 49 I was so frightened about having anything done to my eyes. The thought of it really scared me. I made a totally appointment with optical express and I can honestly say it’s the best decision of my life. Having cataract surgery has totally given me my life back. I actually have 20/20 distance vision & only need a +2 pound shop readings glasses. The staff at optical express haymarket are outstanding! They made the whole process from start to finish simple and I understood every decision and process for my surgery. The staff are knowledgeable, reassuring, totally relatable and nothing is too much trouble for them. They are friendly , funny & very kind. I honestly felt in really safe hands. Whilst the procedure was not very pleasant it wasn’t painful & nowhere near as bad as I thought. The only down side of the procedure was being able to see how old I actually look & how many cob webs I had in my house! Thank you to all at optical express. If this was my business I couldn’t ask for a better team of people. I am eternally grateful
12 May 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for your wonderful review! We are absolutely thrilled to hear that cataract surgery has given you your life back and left you with fantastic 20/20 distance vision. It is completely natural to feel nervous beforehand, and we are so glad our Haymarket team made you feel safe, comfortable, and well-cared for. Thank you for your incredibly kind support!
If you need anything whatsoever, please do reach out to us on 0800 023 2020 to speak with a member of our team.
Optical Express, Cardiff
I visited Optical Express, Cardiff on 14 July 2026 for an initial discussion about laser or lens replacement surgery. The visit lasted roughly two hours. I saw Arjun Chouhan, Patient Advisor, and Jolene Thomas, Optometrist. I had some idea of the costs involved and was in some doubt whether the surgery was necessary, desirable or affordable.
Positives
The young man (I did not catch his name) on Reception was warm, welcoming and helpful. The waiting area was pleasant, and refreshments generous. The appointment started on time with Arjun who conducted an impressive range of eye scans, tests and photographs. He was pleasant, helpful, informative and caring at all times. The tests lasted an hour.
I was then taken to see Jolene (? Spelling) Thomas who carried out further eyesight tests, explained procedures and risks, confirmed the most suitable treatment, and provided a quotation for the surgery. Jolene was pleasant, helpful and efficient, let down by the video she asked me to watch (see below).
Negatives
Jolene Thomas’ clinical professionalism was seriously let down by the Optical Express video, delivered in “talking head” style by a man whose delivery was boring and his message dangerously close to a “hard sell” based on the (as he claimed) unsurpassed excellence of Optical Express. This was depressing and overlong, sapping most of my wavering enthusiasm for the whole process.
Before the appointment a member of the Optical Express team rang me to ask me some preliminary questions about my expectations and medical history. She gave me a ball-park quotation per eye. This was more than I expected, and borderline affordable. The quotation provided at the end of my consultation was just under 40% higher which was well beyond my means. This considerable difference was unexpected.
Summary
Optical Express is an impressive organisation with premises in Cardiff that build confidence, as do their publicity material and their warm, helpful and professional staff. They are offering high cost procedures, with an enviable record of customer satisfaction. However, face-to-face, while there is every effort to avoid any kind of “sales pitch” this is always lurking in the background. This is where their “promotional video” lets them down.
Furthermore, within 24hrs of my appointment I received a follow-up telephone call from Optical Express. In this call I was asked, again, why I was interested in lens replacement surgery. I had answered these questions twice previously, I was then asked about my reaction to the quotation and was offered a 10% reduction. This did not make the procedure any more affordable. I find it annoying to be offered a discount after the appointment. Why cannot Optical Express quote the reduced price at the outset? This removes the image of personal care and concern,emphasisig sales pressure.
Elaine Ward
15 July 2026
14 July 2026
Unprompted review
Reply from Optical Express UK
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
In order to aid our learnings from your experience we would like the opportunity to understand the concerns you have raised further.
If and when convenient to yourself, in order to discuss your concerns with a member of our Customer Service team, we would invite you to call us on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com
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