Optical Express UK Reviews 

18,686
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel at ease throughout their journey. Many highlight the excellent service, noting thorough explanations, efficient processes, and comprehensive care from consultation to post-operative checks. People often describe a smooth and comfortable user experience, appreciating the detailed information and supportive approach from the team. However, some customers also noted issues with aftercare and communication, mentioning difficulties reaching customer service or receiving follow-up care. A few other people also felt that waiting times for appointments could be long, leading to extended visits. Additionally, some reviewers expressed feeling not fully listened to regarding their specific needs or perceived a degree of pressure during consultations.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, welcoming, and professional.... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

User experience

Customers had positive experiences with user experience, often describing it as amazing, flawless, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Location

Reviewers mention ambiguous feedback about location, with many customers citing positive experiences at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Optical express came highly recommended by a family member who had the LASIK treatment done over 20 years ago Every step of the way was clearly explained. The staff were amazing and meade me... See more

Company replied

Rated 5 out of 5 stars

Lovely customer/patient care from start to date. All staff interactions across both the Swansea and Cardiff branches were focused on making me feel as comfortable and relaxed as possible. Too many mem... See more

Company replied

Rated 5 out of 5 stars

Big thank you to the Optical Express team at the White Rose shopping centre in Leeds, in particular Kerry and Junaid. Having discussed lens replacement the guys were very professional in explaining th... See more

Company replied

Rated 5 out of 5 stars

Donna was welcoming, calm and professional. She explained the tests she was carrying out and even walked me through what would happen on the day of my surgery showing me all the rooms and explaining w... See more

Company replied


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Ophthalmologist
  4. Ophthalmology Clinic
  5. Optician
  6. Optometrist

About Optical Express UK

Written by the company

For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.

Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery

Written by the company

At Optical Express life-changing laser eye surgery starts from only £595 per eye*
Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
World leading laser eye clinics
Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
State of the art clinics and treatment centres
Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
Innovative technology
Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
Life-changing procedures
Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
Affordable laser eye surgery options
Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
Comprehensive aftercare
The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.6

All reviews

(18,686)

3,197 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish with my laser eye surgery. I was supported throughout by Abha and Callum in Reading, and by my surgeon Igor who put me at ease throughout. My only regret is not doing it sooner. Thanks again

12 June 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for sharing your wonderful experience! We are absolutely thrilled to hear you received fantastic service from start to finish during your laser eye surgery. Hearing that your only regret is not doing it sooner is the ultimate compliment!

Rated 5 out of 5 stars

OpticalExpress first step

From the first phone call to booking my procedure I could not have asked for more, no pressure to complete the deal and met Sue in Salisbury office who talked me through what to expect, conducted the required tests and followed up the next day to check if any other questions were on my mind. Nice comfortable environment and excellent staff, would have no concerns of recommending others to use OpticalExpress. I will update when lens replacement is completed.

15 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for the wonderful feedback! We are thrilled to hear that you felt comfortable and entirely supported with a pressure free experience from your very first call. We truly appreciate your recommendation and wish you the absolute best with your upcoming lens replacement procedure!

Rated 5 out of 5 stars

Exceptionally kind considerate service…

Exceptionally kind considerate service from Sandra and Jill .Helping myself and my Sister in a law who is disabled . Wouldn’t hestitate to recommend these lovely ladies .

16 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for the lovely review! We are absolutely delighted to hear that you and your sister in law received such kind and considerate support. Providing a welcoming and helpful experience for everyone is our top priority, and we truly appreciate your kind recommendation.

Rated 5 out of 5 stars

Having turned up for my appointment

Having turned up for my appointment at OE in Peterborough 2 days late I was not only disappointed but felt extremely stupid and embarrassed.i then met Louisa on reception All I can say is there should be Louisa's everywhere. She greeted us with a smile and a geniuneness to want to help you..and she most definitely did.
Louisa had a calmness about her that made you feel at ease, She went off on a mission determined to help me and she sure did, with the help of her manager Iwona they agreed to see me later that morning Not only did Louiaa help me get seen, but she recognises that she deals with people everyday who are anxious or even scared about the procedure they are having done and puts them at ease

I had my capsulotomy without worry and this is my honest review as I can now see clearly thanks to OE Peterborough

16 July 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Thank you so much for sharing your experience! We completely understand how stressful scheduling mix ups can be, and we are absolutely delighted that our Peterborough team was able to put you at ease and fit you in. We are thrilled to hear your procedure went so well and that you are enjoying clear vision!

Rated 5 out of 5 stars

Milton Keynes aces arrone and Alex

Milton Keynes aces arrone and Alex

We were warmly welcomed and offered drinks and snacks which was a nice touch. A wheelchair was also offered to make navigating the floor easier. Would highly recommend this centre as calm and relaxing.

16 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for the lovely review! We are delighted to hear that you had such a comfortable visit and that our team’s hospitality and accessibility support made a positive difference. Your high recommendation means the world to us.

Rated 5 out of 5 stars

Had my regular eye test Ameenah at the…

Had my regular eye test Ameenah at the St Enoch centre branch today. Fast and efficient. The staff were all very friendly.

16 July 2026
Unprompted review
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Reply from Optical Express UK

hank you for your positive review! We really appreciate your feedback and hope to see you again at our St Enoch clinic!

Rated 5 out of 5 stars

Consultation with OpticalExpress Uxbridge

I had my consultation with Gulfam in Optical Express Uxbridge today, and it went very well. The appointment lasted about 1.5 hours. The team was professional, welcoming, and friendly throughout. They carried out a thorough assessment and explained all aspects of my treatment options clearly, answering all of my questions in detail. I left feeling well informed and reassured. Thank you for the excellent service.

16 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for your kind review! We are delighted to hear that you had such a thorough and reassuring consultation. Providing clear information and a welcoming experience is exactly what we strive for, and we truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

I had a pre assessment today at ACE…

I had a pre assessment today at ACE clinic (Peterborough) I cannot thank the staff enough on how they treated me. All areas of my assessment were explained.

The receptionist staff at the Peterborough office Louisa and Iwona were welcoming and friendly.

16 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for sharing your experience! We are absolutely thrilled to hear that you felt well supported and that everything was explained clearly during your pre assessment. Our team always strives to create a welcoming environment, and your kind words mean the world to us.

Rated 5 out of 5 stars

Sania and Amanda were both excellent

Sania and Amanda were both excellent, polite, professional and informative. They made me feel at ease and the whole experience was very pleasant and easy.

16 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for leaving your review! We are delighted to hear that you received such friendly, and helpful service during your visit to us. Positive experiences are what we strive for, and we appreciate you sharing your experience!

Rated 5 out of 5 stars

Appointment was quick and staffs were…

Appointment was quick and staffs were great.
Really happy with the service.

16 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for leaving your review! We are delighted to hear that you enjoyed your visit to the St Enoch clinic. We hope to see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service , the ladies at the Stevenage branch were very helpful and informative .
Definately recommend

16 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you for your positive review! We really appreciate your feedback and look forward to seeing you again!

Rated 5 out of 5 stars

Adri was very helpful and considerate

Adri was very helpful and considerate, this was the Peterborough clinic where the reception team Louisa and Iwona were helpful and polite and Hamish was very good and informative.

16 July 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that you had such a positive experience at our Peterborough clinic.

It's fantastic to know that Adri was helpful and considerate throughout your visit, and that Louisa and Iwona on reception made you feel welcome with their friendly and professional approach. We're also pleased to hear that Hamish provided clear and informative guidance. We'll be sure to pass your kind words on to the team who will be delighted to know they made such a positive impression.

Thank you for choosing Optical Express. We truly appreciate your feedback and wish you all the very best on your vision journey.

If you know anyone who is considering laser eye surgery or lens replacement surgery, don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw

Rated 5 out of 5 stars

Had a ST in ST.Enochs

Had a ST in ST.Enochs. seen Yvonne. I am very happy with all the staff at St Enoch's branch and alway have been over many years of attended this branch.

16 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for taking the time to share your feedback, Anne. We're delighted to hear that you've had such positive experiences at our St Enoch Centre, Glasgow clinic over the years.

It's wonderful to know that Yvonne was so helpful during your recent sight test and that you've consistently found the team to be friendly and supportive whenever you've visited. We'll be sure to pass your kind words on to Yvonne and the rest of the team. They'll be delighted to hear your feedback.

Thank you for your continued trust in Optical Express. If you or anyone you know is considering laser eye surgery or lens replacement surgery, don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw

Rated 4 out of 5 stars

Friendly staff, helpful fixing my issues

Had lens replacement in February at the Peterborough clinic and had a few complications since that have, and are still, being dealt with efficiently and the problems are being fixed. Staff are very lovely and friendly and always go above and beyond. Surgery itself was completely painless and no trouble. Thanks to Louisa and Iwana on reception for always being so helpful and kind and Adri has been wonderful too, so friendly and polite and can’t rate highly enough.

20 February 2026
Unprompted review
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Reply from Optical Express UK

Thank you for taking the time to share your experience. We're pleased to hear that, despite experiencing some complications following your lens replacement surgery, you have felt well supported throughout your care and that your concerns are being managed efficiently.

It's wonderful to know that your surgery itself was painless and that our team has continued to provide the care and support you need. We'll be sure to pass your kind words on to Louisa, Iwona, and Adri they'll be delighted to hear that their kindness, professionalism, and dedication have made such a positive difference to your experience.

Thank you for choosing Optical Express and for placing your trust in us throughout your treatment. We wish you all the very best with the remainder of your recovery.

Rated 5 out of 5 stars

Wow lovely experience

Wow lovely experience
Well informed lovely atmosphere
Spoke to humaira & gulfan brilliant very friendly individuals defo recommend
Very helpful and feel comfortable

16 July 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Thank you so much for your wonderful feedback. We're delighted to hear that you had such a lovely experience and enjoyed the welcoming atmosphere at our clinic.

It's fantastic to know that Humaira and Gulfam made you feel well informed, comfortable, and supported throughout your visit. We'll be sure to pass your kind words on to them, they'll be delighted to hear they made such a positive impression.

Thank you for choosing Optical Express and for your recommendation. We wish you all the very best on your vision journey.

If you know anyone who is considering laser eye surgery or lens replacement surgery, don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw

Rated 5 out of 5 stars

Site test today in St Enoch Centre…

Site test today in St Enoch Centre Glasgow. Yvonne helpful and explained fully situation.

16 July 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience during your eye test at our St Enoch Centre, Glasgow clinic.

It's wonderful to know that Yvonne was so helpful and took the time to explain everything clearly. We'll be sure to pass your kind words on to her, she'll be delighted to hear that she made such a positive impression.

Thank you for choosing Optical Express. If you know anyone who is considering laser eye surgery or lens replacement surgery, don't forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw

Rated 5 out of 5 stars

Everyone here were amazing

Everyone here were amazing, especially George and and Sharon, thank you so much.

16 July 2026
Unprompted review
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Reply from Optical Express UK

Thank you so much for your lovely feedback. We're delighted to hear that you had such a positive experience and that everyone looked after you so well.

A special thank you for recognising George and Sharon. We'll be sure to pass your kind words on to them, they'll be delighted to know they made such a positive difference to your experience.

Thank you for choosing Optical Express. We wish you many years of enjoying your improved vision.

If you know anyone who is considering laser eye surgery or lens replacement surgery, don’t forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw

Rated 5 out of 5 stars

Great facilities and brilliant staff

Great facilities and brilliant staff. I was really well looked after and guided through the process by Arjun in the Cardiff clinic

16 July 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that you had such a positive experience and that you felt well looked after throughout your journey.

It's fantastic to know that Arjun provided you with excellent support and guidance during your visits to our Cardiff clinic. We'll be sure to pass your kind words on to him as we are sure that he'll be thrilled to hear he made such a positive impact on your experience.

Thank you for choosing Optical Express and for sharing your experience with others. We wish you many years of enjoying your improved vision.

If you know anyone who is considering laser eye surgery or lens replacement surgery, don’t forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?_gl=1*1jm9d52*_gcl_au*MTgyMzg2OTM5Mi4xNzgzNDMzODU1LjEwNzAwMzM5NzYuMTc4NDE4NjEwMC4xNzg0MTg2MTAw

Rated 4 out of 5 stars

I no longer need reading glasses

I no longer need reading glasses. Humera managed my consultations and after care bookings efficiently and in a very friendly manner.

16 July 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Thank you so much for leaving your review! We are delighted to hear that you received such friendly, and efficient service from Humera during your time with us. Positive experiences are what we strive for, and we appreciate you sharing your experience.

Rated 5 out of 5 stars

Very professional service and excellent…

Very professional service and excellent aftercare. Came to Uxbridge clinic had consultation and all has been amazing. Would recommend us, Went to Westfield for surgery igor the surgeon did my treatment. Overall happy. Thank you Uxbridge team baljit, gulfam, humeria, sainya and vina.

1 June 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that you had such a positive experience with our Uxbridge team and that you found the service professional with excellent aftercare throughout your journey.

It's fantastic to know that your consultation at Uxbridge and your surgery at Westfield went so smoothly. We'll be sure to pass your kind words on to the team as they will be thrilled to hear how much you appreciated their care and support.

Thank you for choosing Optical Express and for recommending us to others. We’re so pleased to hear you’re happy with your treatment and wish you many years of enjoying your improved vision.

If you know anyone who is considering laser eye surgery or lens replacement surgery, don’t forget about our Refer a Friend scheme, where both you and your friend could benefit. You can find out more here: https://www2.opticalexpress.co.uk/refer-a-friend/?

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