Optical express came highly recommended by a family member who had the LASIK treatment done over 20 years ago Every step of the way was clearly explained. The staff were amazing and meade me... See more
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Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
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Fantastic service from start to finish with my laser eye surgery. I was supported throughout by Abha and Callum in Reading, and by my surgeon Igor who put me at ease throughout. My only regret is not doing it sooner. Thanks again

Reply from Optical Express UK
From the first phone call to booking my procedure I could not have asked for more, no pressure to complete the deal and met Sue in Salisbury office who talked me through what to expect, conducted the required tests and followed up the next day to check if any other questions were on my mind. Nice comfortable environment and excellent staff, would have no concerns of recommending others to use OpticalExpress. I will update when lens replacement is completed.

Reply from Optical Express UK
Exceptionally kind considerate service from Sandra and Jill .Helping myself and my Sister in a law who is disabled . Wouldn’t hestitate to recommend these lovely ladies .

Reply from Optical Express UK
Having turned up for my appointment at OE in Peterborough 2 days late I was not only disappointed but felt extremely stupid and embarrassed.i then met Louisa on reception All I can say is there should be Louisa's everywhere. She greeted us with a smile and a geniuneness to want to help you..and she most definitely did.
Louisa had a calmness about her that made you feel at ease, She went off on a mission determined to help me and she sure did, with the help of her manager Iwona they agreed to see me later that morning Not only did Louiaa help me get seen, but she recognises that she deals with people everyday who are anxious or even scared about the procedure they are having done and puts them at ease
I had my capsulotomy without worry and this is my honest review as I can now see clearly thanks to OE Peterborough

Reply from Optical Express UK
Milton Keynes aces arrone and Alex
We were warmly welcomed and offered drinks and snacks which was a nice touch. A wheelchair was also offered to make navigating the floor easier. Would highly recommend this centre as calm and relaxing.

Reply from Optical Express UK
Had my regular eye test Ameenah at the St Enoch centre branch today. Fast and efficient. The staff were all very friendly.

Reply from Optical Express UK
I had my consultation with Gulfam in Optical Express Uxbridge today, and it went very well. The appointment lasted about 1.5 hours. The team was professional, welcoming, and friendly throughout. They carried out a thorough assessment and explained all aspects of my treatment options clearly, answering all of my questions in detail. I left feeling well informed and reassured. Thank you for the excellent service.

Reply from Optical Express UK
I had a pre assessment today at ACE clinic (Peterborough) I cannot thank the staff enough on how they treated me. All areas of my assessment were explained.
The receptionist staff at the Peterborough office Louisa and Iwona were welcoming and friendly.

Reply from Optical Express UK
Sania and Amanda were both excellent, polite, professional and informative. They made me feel at ease and the whole experience was very pleasant and easy.

Reply from Optical Express UK
Appointment was quick and staffs were great.
Really happy with the service.

Reply from Optical Express UK
Excellent service , the ladies at the Stevenage branch were very helpful and informative .
Definately recommend

Reply from Optical Express UK
Adri was very helpful and considerate, this was the Peterborough clinic where the reception team Louisa and Iwona were helpful and polite and Hamish was very good and informative.

Reply from Optical Express UK
Had a ST in ST.Enochs. seen Yvonne. I am very happy with all the staff at St Enoch's branch and alway have been over many years of attended this branch.

Reply from Optical Express UK
Had lens replacement in February at the Peterborough clinic and had a few complications since that have, and are still, being dealt with efficiently and the problems are being fixed. Staff are very lovely and friendly and always go above and beyond. Surgery itself was completely painless and no trouble. Thanks to Louisa and Iwana on reception for always being so helpful and kind and Adri has been wonderful too, so friendly and polite and can’t rate highly enough.

Reply from Optical Express UK
Wow lovely experience
Well informed lovely atmosphere
Spoke to humaira & gulfan brilliant very friendly individuals defo recommend
Very helpful and feel comfortable

Reply from Optical Express UK
Site test today in St Enoch Centre Glasgow. Yvonne helpful and explained fully situation.

Reply from Optical Express UK
Everyone here were amazing, especially George and and Sharon, thank you so much.

Reply from Optical Express UK
Great facilities and brilliant staff. I was really well looked after and guided through the process by Arjun in the Cardiff clinic

Reply from Optical Express UK
I no longer need reading glasses. Humera managed my consultations and after care bookings efficiently and in a very friendly manner.

Reply from Optical Express UK
Very professional service and excellent aftercare. Came to Uxbridge clinic had consultation and all has been amazing. Would recommend us, Went to Westfield for surgery igor the surgeon did my treatment. Overall happy. Thank you Uxbridge team baljit, gulfam, humeria, sainya and vina.

Reply from Optical Express UK
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